Key Sub Departments of Room Division in Holiday Inn Hotel

PART -1

INTRODUCTION
 Holiday inn is based on the British owned hotels and subsidiary of
Intercontinental hotel groups. It is largest chain with 1,173 active hotels and over
2,14,000 rentable room as of 2018. headquarters of hotel chain is located in
Denham. This organization was founded in 1952. Hospitality is define as
relationship between host, guest and other act or practices of being hospitable.
Especially, this include the various entertainment of guest, reception and other
services for travellers.

Demonstrate Knowledge and understanding about key
sub department of Room division
 In “Holiday inn” hotel, Room division have various departments that all work
together to provide best quality of facilities and services. Departments may be
reduced the number, size but they still need to fulfil expectation of potential
guests. Manager is responsible for efficient and effective leadership, operations
for all room division departments.

Front Office Department
 Front office department is one of the most common where manager can plays
important duties to enhance guest service by constantly developing facilities.
Front office staff members can enhance guest service to greet guest as they can
arrive at “holiday inn” hotel. Afterwards, it can allocate rooms and taken the
luggage or guest to the room.

Cont.
Reservation
 It is also consider as reservation process of booking that is conducted by
managers. One guest or culture arrive so that administrator will check their
reservation detailed in proper manner. At initial stage, Guest is directly
coordinate with front desk staff members to discuss about the reservation. In this
way, it gained more knowledge about reservation.

Cont.
Guest Relations
 In “Holiday inn” hotel, Front desk staff members are assisting to arrange all
reservations, establish a strong guest relation and ensure that pleasant or
satisfying stay at hotel. Staff members can have the guest complaints, assists
within check-in process and provide additional facilities.