Designing a Potential Supervisor Training Program for Qantas Airways

HOW TO DESIGN AND
DEVELOP A "POTENTIAL
SUPERVISOR" TRAINING
PROGRAM TO HELP ELEVATE
THE RECRUITMENT LEAD
TIME IN VIEW OF THE HIGH
POSITION TURNOVER

Executive Summary
The particular assessment has portrayed the things which were essential for providing the
training and development programs. This study reflects various tasks which are essential for
conducting training programs for the post of supervisors. The methods of training were
identified. This study identifies the aims and objective of the training program as it would be
easy to evaluate the results. Feedback of the trainees is also presented in this study for
analyzing whether the program was effective or not.
Page | 1

Table of Contents
Executive Summary..................................................................................................... 1
1. Introduction............................................................................................................ 4
1.1 Brief background of the company............................................................................ 4
1.1.1. Product...................................................................................................... 4
1.1.2. Process....................................................................................................... 4
1.1.3. People........................................................................................................ 4
1.1.4. Customers................................................................................................... 5
1.2 Scope of the assignment........................................................................................ 5
1.2.1. Reason for embarking this program.......................................................................6
1.2.2. Turnover of employees...................................................................................... 6
1.2.3. Time lost in the learning curve.............................................................................6
1.2.4. A sharp drop in output....................................................................................... 6
1.2.5. Short falls in fulfilling orders.............................................................................. 6
1.2. Increase in overtime of supervisor...........................................................................6
2. Method of identification............................................................................................ 7
2.1. Brief introduction............................................................................................... 7
2.1.1. Better to use a flow chart................................................................................ 7
2.1.1.1. Prepare a detail JD...................................................................................... 7
2.1.1.2. Identify key tasks....................................................................................... 7
2.1.1.3. Develop a Task Analysis..............................................................................7
2.1.1.4. Identify the key competencies plus the process knowledge.....................................8
2.1.1.5. Determine the duration of the program.............................................................8
2.1.1.6. Administrative functions and documents...........................................................8
3. Prepare the employee specification............................................................................... 8
3.1 Develop the Training objective...............................................................................8
3.2 Develop the learning objectives based on the Task Analysis...........................................8
3.3 Method of conducting the training during the weekends spread over a pre-determined period.. 9
3.4 Method of evaluation of the trainees progress on given work related tasks..........................9
3.4.1 Evaluation criteria........................................................................................ 10
3.5 Ranking scale of the trainees criteria......................................................................10
3.5.1 Learning inventory of trainees.........................................................................11
3.5.2 Application or practical attachment if any...........................................................11
4. Prepare the training material..................................................................................... 12
Page | 2

5. Prepare the advert to attract the candidates....................................................................13
6. Conduct the interview............................................................................................. 13
7. Selection of the candidates....................................................................................... 14
8. Schedule for training............................................................................................... 15
9. Conduct the program.............................................................................................. 15
10. Expected benefit from the project.............................................................................16
10.1. Expected results, output, delivery, product unit cost and quality..................................16
10.2. Return on investment....................................................................................... 16
10.3. Reduction in days towards the replacement of any turnover........................................16
10.4. Improve structured internal career progression opportunities......................................17
11. Conclusion......................................................................................................... 17
References.............................................................................................................. 19
Page | 3

1. Introduction
1.1 Brief background of the company
Qantas Airways is a renowned flag carrier services provider in the world. The organization is
founded in 1920 in Australia. In Malaysia, Qantas Airways is operating its organizational
activities with an effective partnership with Malaysia Airlines. The organization is a very
important member of Oneworld. Oneworld is a board where multiple numbers of
organizations operating its business activities through partnership with other airlines.
1.1.1. Product
Qantas Airways is providing flag carrier services to the passengers. This flag carrier services
are available in more than 85 destinations. The organization has a significant partnership with
Malaysia Airlines. Through this type of strategy, the organization can make the product
available for the customers. The organization is providing premium class and economy class
seating arrangements to the people. The businessmen largely prefer premium class seating
arrangements. On the other hand, the common people prefer economy class to reach their
destinations1.
1.1.2. Process
The organization is providing quality services to customers. To maintain the quality of
services, the organization is always evaluating customer feedback. The organization is taking
a significant approach as per the feedback of the customers. The organization is focusing
more to open new domestic and international routes. Up-gradation of lounges and food menu
provides significant satisfaction to the passengers.
1 H Bhasin, "Marketing mix of Qantas Airways - Qantas Airways Marketing mix", in Marketing91, ,
2019, <https://www.marketing91.com/marketing-mix-of-qantas-airways/> [accessed 16
September 2019].
Page | 4

1.1.3. People
The airline staffs are the most vital peoples in the airline industry. The organizational
management team of the organization has to recruit useful staffs for the right designation. In
this case, effective training programs are needed. The organization has useful training and
development programs to enhance the performance of the staffs2.
1.1.4. Customers
The main customers of the organization are the business personnel and common people. Due
to this reason, the organization is providing economical and premium seating arrangements.
The passengers can choose any option among these two types of seating arrangements. While
the common people more likely choosing the economical seating arrangement, the business
personnel are choosing premium class seating arrangement generally.
1.2 Scope of the assignment
The assignment is on the procedure of designing and developing potential supervisors for
Qantas Airways. The company is one of the most famous Australia based global aviation
company. The airline company has a significant presence in Malaysia also. Here the company
is running its business operation with its partner Malaysia Airline, the flagship carrier in
Malaysia. The supervisors of Qantas Airways play vital roles in delivering high-quality air
services to passengers. The success of Qantas Airways is thus highly dependent on the
efficiency and effectiveness of the supervisors of the organization. Hence, supervisors'
performances are important for the organization and to get sound performance from the
supervisors, they should be competent enough. To improve the competency of the supervisor
they need effective training. The assignment shed lights on effective training programs for
supervisors which increases the scope of the assignment3.
A proposal for developing an efficient training program is essential and it should seek
approval from the management team of the organization. The key position in question for
instance: Production Supervisor. The production supervisor at Qantas plays vital roles in
delivering effective services to the passengers. Hence, to obtain expected outcomes from the
2 mbaskool, "Qantas Marketing Mix (4Ps) Strategy | MBA Skool-Study.Learn.Share.",
in mbaskool.com, , 2018, <https://www.mbaskool.com/marketing-mix/services/17372-
qantas.html> [accessed 16 September 2019].
3 S Larsen, "How to Design an Employee Development Program in 5 Steps | Business.org",
in Business.org, , 2018, <https://www.business.org/hr/employees/steps-to-develop-an-effective-
employee-training-program/> [accessed 16 September 2019].
Page | 5