Managing Employees from Diverse Cultural Ethnicity

This document explores the challenges and benefits of managing employees from diverse cultural ethnicities with diverse attitudes towards work. It discusses the importance of diversity in organizations and provides strategies for effectively dealing with a diversified workforce. The document also highlights the impact of employees' diversified attitudes on operational performance and offers insights on how managers can effectively manage a diverse workforce.

How to manage employees from
diverse cultural ethnicity with
diverse attitude towards work
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Table of Contents
Literature review .............................................................................................................................3
REFERENCES................................................................................................................................8
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Literature review
Theme 1 Benefit of working in group of diversified culture and ethics.
As per the view of ( Barry, 2016) Ethical behaviour Diversity within workplaces is
refers to the various types of the People From various Backgrounds. A multicultural workforce
provides the firm a culture edge expanded within new markets. Here within the twenty-first
century ,Individuals might had faced employment challenges due to the religious
ability,beliefs,differences and sexual orientation now consistently join their peers within the
interview pools as well as on the job. When diversity is accepted than it able to builds stronger
team accompanied by the better communication. Team members of the various team becomes
more innovative and able to solve the problems but when the diversity is not accepted ,not only it
creates a negative influence on the team but at the same time it can also become the ethical
issues. If someone feels discriminated ans harasses against from belief or background then it
came under the ethical issues. It leads to the problems with added conflict,productivity and
potential laws.
Importance of diversity in organization
As per the view of (Ntim, 2015) Workplaces diversity encourage the mutual respect
among the staff members . Whether they work within teams,groups have various co-workers
with different work styles,represents different cultures,disabilities or generations. Diversity
within an organization is crucial for the staff members as it represents a great reputation for the
firm. It lead to enhance the profitability for employees. It is vital for the inner and outer of the
organization. A firm's fair employment practices, ethics and appreciation regarding diverse
talent is wider attract a more number of peoples. It is also crucial for developing as well as
nurturing a common culture as well as climate that allows from diverse backgrounds and
cultures peacefully exist. This leads to the production of round managerial efficiency and better
human relations within the firm. Firms that have the excellent workforce management regarding
diversity also builds the goodwill within the society. As Various talented people with different
backgrounds as well as culture attracts the employees towards the appropriate employment. Such
firms never faces a problem regarding scarcity of educated,talented and skilled human capital.
As per the view (Sells. and Hagedorn, 2016) cultural diversity becomes the key features
regarding the MNC and various other firms all over the world as the management of the human
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resource are aimed to maintaining the firms that can be affected by the cultural and social issues.
They need to develop detailed study of the both internal and external environments.
Impact of employees diversified attitude towards operation performance.
As per the view of the (Morden, 2017) the process regarding the globalization
consistently to enhance so hat there is a requirement to create a workforce that is more diverse
workforce. As a diversify workforce can represent a quite challenge. People from the various
ethical and cultural backgrounds have various views that focuses on the religions,politics and
lifestyle that able to leads the conflict as well as tension that are introduced within the
environment at workplaces. Even hiring the more females within the male culture environment
can also experience an change that is known as unwelcome change also leads to the tension.
Culture regarding the way through which an individual see the world as there are variety of the
viewpoints that can ranges to the professional and wide-ranging personal experience regarding a
team which can offers various new context prospectives that boosts new colleagues to see within
the world and workplace with differently. A thought of the diversity also shown the breed
creativity as well as drive the innovation that aids to solve problems and fulfilled the needs of the
consumers with more exciting and new ways. Multiple perspectives,voices as well as
personalties offers one another to think out of the box. Through offering a platform regarding
the exchange of the ideas that are more innovative can grow within the challenges that are more
diverse within the workforce. Also, the employees are becomes more loyal as well as feel
respected as well as valued for their contribution that is unique. Diverse workforce involves
religion,ethnicity ,diversity of gender must improves the retention. Here employees become
more skilled as well as potential that offers the services and products that can assist the
environment of the global business. Also, the adaptability more effective as well as diverse
development planning as well as execution. A firm which has more diverse culture can be
quicker to adopt the spot gap within the gap within the market. The diverse brain power is not
considered as alone enough, it is more crucial and critical to create a workplace so that all the
staff members are feeling more empowered to contribute.
As per the view of (Sunstein, 2016) Workforces provides an enhances within productivity
as well as competitive advantages. Workers offers more solutions to the consumers as due to new
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process and ideas that can be brought within the firm. This also enhances the morale of the
employee as well as causes staff members to desire to work more effectively and efficiently. It
also provide enhances the creativity as various groups are cross with each other in the firm.
Workers from different backgrounds brought a variety of the outcomes as well as how to
accomplish a goal. As If there are more diverse ideas are suggested within a firm that there are
chances to find a answer that is improved and diversified.
As per the view (Morden, 2017) Diversity within workforce means that the workers have the
opportunity to find the best one regarding the purpose of the job as they are not considered as
the limited to the particular groups of the people as this is known as the advantage as more
number of the women working within society as well as promotes the minority group's hiring. It
is also implied within all the levels regarding the employment as from all the social business to
the MNC's firms. When various groups of people working and everyone gets the chance to work
than the secondary benefit of the advantages is that it can diversifies the productivity and wages
regarding the economy.
As per the view of (Sells. and Hagedorn, 2016) organization that plans to enlarge their
markets within global markets also befits form languages diversity within the firm such as a firm
with staff members fluent in Germany as well as understand German culture is considered an
easier to becomes representatives from the Germany. Various bilingual employees experiences
benefits when applying for jobs as they are able to understands the benefits regarding language
diversity.
As per the (Bond, 2015) negative impact regarding cultural diversity within the
workplace is enhanced tendency of the firm's employees to involve in conflicts. Culturally
diverse workers also have various opinions, beliefs, thoughts, values,traditions,customs,norms.
Negative impacts involves creation of barriers,miscommunication,dysfunctional adaptation
behaviour. Greater differences within the workforce produces conflict among the employees as
people came from various backgrounds and have various perspective to handle issues that may
arise while working within the organization. An incapacity to see the perspective of other person
can prohibit the to see the effective solution regarding conflicts. If the workers of the staff
members from various other nations with different languages, communication is difficult. Thus
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a various number of the barriers can prohibit to the meaningful communication among the staff
members.
As per the view (Morden, 2017) It is crucial that the firms train the staff members on the
cultural awareness as well as tolerance of differences to boosts them to discuss their various
viewpoints to the things that are opposed to avoid the communication to get into the conflict.
From the business point of view, Diversity is also results to the immediate decrease of the trust
that can be presented within workplace. Different background of the people have unique
approaches and opinions to the life that able to create disagreements within workplace. Having
the diverse culture every person within the organization feels that their point of view is correct as
also share their information with others if some people are disagreed and creates the personal
against their integrity,character. For the small businesses they have to face the very difficulty
while acquiring the diversity training. They need additional expenses regarding the training
programs as well as lost the productivity when the staff members are training. It can also result
into the reduction within the consumer service's quality as well as resulting within the unhappy
consumers. Conflict can be caused when the people of the various backgrounds have the
different opinions as well as different priorities as they have the personal demands as well as
requirement. Any type of the conflict within the firm can effect negatively affect the
performance of the team which is not beneficial for the productivity of the firm as well.
As per the (Ntim, 2015) dissatisfied staff members feels like that the environment is
unsafe for them, and they leave. Continuously replacing staff members will also cost the firm as
they have to hire and train the new employees. There is also risk of losing the top talent of the
firm, if the firm is not safe as well as motivating culture. Diversity within the culture also
impacted the satisfaction of the individual as well as inspires the creativity within the team. The
reason why the people are not satisfied to the working with the diverse environment as due to the
employees are not comfortable when working with the dissimilar people. On the opposite,
diverse people is also good for the creativities that can be recognized as a source regarding team
performance.
As per the view (Shi-Xu, 2016) the influences within the cultural diversity can be both
non favourable and favourable as some are the negative and positive benefits that involves the
6

lost productivity,dysfunctional conflicts as well as difficulty to achieving harmony within
setting of the group. As the positive effects involves different culture experiences enhance the
strong knowledge base, great tendency to expand their business within the abroad cultures. Most
of the part of the study it focuses on the cultural diversity within the organization that knows
how the firms can be managed through the leaders of the organization. Through the help of the
proper planning regarding strategic planning ,the top-level management can increase the
positive impacts and also reduces the negative impacts regarding cultural diversity within the
company.
As per the view Luo, (2017)) Effective interaction is considered as the important criterion
while managing a good team, needed individual for common language as well as having the
shared cultural diversity and beliefs can reduces the effectiveness regarding communication as
due to the value differences and languages.
Theme 2 How manager deal with diversified work force
As said by (Luo, 2017) it is important for manager to deal with diversified work force so
that diversity is maintained. This is useful in creating a positive work culture and achieving goals
and objectives. Alongside, manager is responsible for working with staff and ensuring that
policies and procedure are followed. There are many ways through which manager deal with
diversified work force. By regularly communicating with them they provide crucial information
to staff regarding policies and procedures. In this way, language and cultural barriers are solved.
Moreover, by developing strong relation with them, manager listen to their problems. Along with
it, manager always view each employee as individual. They do not judge them on basis of any
factor. Besides that, by working in team manager share info about policies and ask staff not to
discriminate anyone.
As elucidated by (Sunstein, 2016) manager motivate employees to work with each other.
They form teams of different types and assign tasks to them. Manager identify strength of staff
and encourage to integrate with others efforts. They set an example by working in team and
appreciate on basis of their performance. With help of it, staff is allowed to engage with others.
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Other than this, issues and cultural barriers are identified and immediate action is taken by
manager. Here, both personal and professional issue are sorted out. The manager assign role on
basis of staff experience and skills. In the view of (Sells. and Hagedorn, 2016) manager remain
open minded with employees. No discrimination or any kind of act is done which result in
discrimination. Each staff perceptive and views are taken into consideration. Apart from it, in
decision making all employees are allowed to participate in it. Hence, it is also a way to deal
with diversified work force. But there are some other ways as well that manager adopt to deal
with staff. They punish staff in case of any discrimination done by them. Alongside, by dealing
strictly with them manager maintain diversity. Manager treat and respect both men and women
in equal and fair way. Both are allocated equal opportunities for growth.
(Sunstein, 2016) said that there are different ways to deal with diversified work force. It
depends on organisation policies and procedures. Also, it depends on manager ability that how
he or she maintain diversity. In this, through leadership style as well diversity can be maintained.
Here, manager also act as leader and follow democratic leadership style. The staff take decision
by engaging with others. This enables in increasing interaction among employees. They share
ideas and opinions and work together. However, by recruiting diverse workforce demonstrate the
commitment to equality and diversity within the enterprise. It requires recognition that assist
individual from different background that can bring fresh ideas and perspective that makes the
enterprise more effective and efficient.
(Sells. and Hagedorn, 2016) stated that an enterprise that offers incentives and rewards to
the employees helps to accomplish the long term goals within the enterprise. An enterprise that
values the equality and diversity that teaches employees to feel empowered. Manager provides
equal benefits and rewards to staff. So, having diversified workforce that reflects the better
understanding organisation culture can assist to facilitate awareness of the needs and wants of
staff that helps in maintaining effective diversity practices and procedures. Within the rapidly
changing world, the organisation that values and encourages the diversity among employees will
have competitive advancement over others.
Performance appraisals is also an important criterion that can be helpful to increase the
organizational and managerial performance as with the motivation of the employees. Equality
can be accomplished when the firm conducts a management system and cultural system audit.
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According to (Smith, Gilmer and Stockdale, 2019) cultural diversity shows existence of different
types of culture and group in society. Values, tradition, beliefs of employees affect how people
behave at workplace. Globalization play an important role in cultural diversity. Diversity
increase workplace issues, conflict between employees. Some employers take diversity of
employees as an opportunity and help them towards success of organization. Every individual
have unique point of view at workplace it becomes a problem while decision making. Cultural
diversity at workplace is benefit as well as a challenge for organization. Hiring new people with
different views and opinion help companies to get better solution for problems and increase
productivity of business. Help to get different type of talent to bring innovation in their product
and services. Employees share their skills and abilities with each other to improve their overall
performance. Organizations are able to stand strong and effective in market with different type of
employees. Diversity also bring some challenges for business like employees are uncomfortable
to work with each other it takes time to adjust in new environment. Employees are unable to
implement task successfully.
As per the view (Bendl, Hainzl and Mensi-Klarbach, 2019), Supervisor and operation
managers play an important role in managing diversity of employees at work and maintain
effectiveness of organization. Different diversity of employees on basis of their education,
ethnicity, Generations, Gender, Religion need to managed collaboratively by managers. Large
number of business like hotels, restaurants are affected by cultural diversity of their employees
and unable to work according to requirement. Managers need to bring communication to provide
accurate information to their employees when an immediate action require. Communication help
to make employees from different culture to understand overall working of organization and
work according to requirement. Managers understand beliefs and values of every employees and
prepare a team to make them work together and understand each other. Development of cross
cultural team improve organizations efforts as well employees abilities. Negative impact of
culture and religion on work affect business. Managers take time to develop positive relation
with their employees it help them to gain trust of employees and work effectively in business.
Managers spend time to build relationship and understand their workers. Learn differences
between employees on basis of age, gender, culture that help them to develop creativity and
innovation in organizations working and lead them to get quality work and improve team
performance. Clarify in expectations from manager make them work effectively towards success
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of organization and improve their abilities to achieve goals and objectives. Each and every
employee have their own expectation due to their diverse culture and clarity make it easy for
organization to get desired outcome from employees. Supervisors provide diverse opportunity to
employees to increase their engagement for organization success. Arrange work as well as
external activities to engage employees make them visit other location or cities. Participation in
external activities improve employee experience and opportunity to understand each other better.
Supervisors create mentor ship program to make their employees understand new things and its a
great way to promote workplace diversity. Managers provide flexibility to employees to make it
easy for them adjust in an organization.
Managers are not always trained or understand importance of diversity they also need to
understand how to hire and manage different group of employees. Manager need to support
employees to foster a diverse workforce
As per the view(Carrim, 2019), large number of managers who are operating in
restaurants manage their diverse culture employees in different ways to make them an important
tool for their success and to bring innovation in organization. Cultural diversity is become an
important skill for effective performance at workplace. Managers of Restaurants require skills
and techniques to manage cultural diversity and they prepare strategies to train employees
effectively. Cultural awareness help managers to understand employees reaction's to each other,
and its affect of working and relationship between employees, focus on individual behavior to
solve problems easily and improve their efforts effectively. Manager know attitude of their
employees to know reason for cultural differences their aim is to manage cultural diversity at
workplace and to develop positive working relations between employees. Proper knowledge
about organizations working and culture followed at workplace help in success, provide
information about other culture are important for smooth working. Manager respect every
employee and listen to their needs to understand different culture of every employee and it also
help them to provide sense of belonging to an individual. Overall training provided to
employees from different culture and tradition help them to get respect fro each others tradition
and help to improve flexibility at workplace, employees are able to understand each other
culture. Help to improve engagement of employees with team and improve their efforts for
development of organization effectively. Employees are able to understand each others cultural
difference and help managers for better management of work.
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Researchers investigated that Workplace diversity is important and provide benefits to
both company and employees(Du, 2018). Managers able to bring innovation with help of getting
new employees with new plans and ideas to remain competitive in market. Able to get unique
qualities in employees help to solve problems of business. Diverse workforce help to work in a
team as every employee respect each other and understand their culture and develop positive
environment in organization and contribute towards success. Managers get best employees for
job irrespective of their culture and values help company to gain reputation in market. Diversity
in companies working help them to increase productivity of business easily as they are able to
get different skills and abilities of workers to work effectively in an organization to achieve their
goals and objectives. Different employees provide different strategies to gain an advantage in
market for business and help companies to grow at large scale.
Managers create written policies in relation to diversity of employees. Policies help to
know clear rules and regulations to work in an organization with different culture. Policies help
employees to understand non discrimination laws at workplace and respect each other culture
and maintain working of organization. Supervisors make employees understand that
inappropriate behavior is not tolerated in organization.
In opinion of (Anita and Swamy, 2018), Customers satisfaction is one of the most
important factor that help business to maintain effectiveness in market and require to develop
business at large scale. Cultural diversity of employees help organization to analyze customers
from different sector and provide product according to requirement. Organization able to
innovation and creativity in their services and help them to develop products effectively and
according to requirement. Employees with different culture able to work in a team and improve
decision making which help them to satisfy their customers easily. Customer satisfaction play an
important role in success of organization and improve efforts and maintain abilities. Proper
communication between employees from Different culture help organization to provide quality
products to their customers easily and help them to implement efforts towards success of
organization at a large scale.
Theme 3 Strategies to maintain diversity within organisation
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Diversity provides benefits the workers within many ways as it assures he employees
that there will be wide range of backgrounds ,skills sets and many more to helps the firm to have
more innovates ideas
As per the view of (Luo, 2017) Training and educating is considered as a vital for
diversity as when it comes about the recruitment as purpose regarding diversity training is to
enhance the participants about the culture awareness ,communication and knowledge. It assist a
firm to prevent the violations regarding civil rights, enhancing inclusion of various groups as
well as promoting the better team work. It can educate staff members about the diversity
although training unable to change the belief's of the individual. It have the capacity to enhance
the awareness ,educate the staff members that how to accept the various fellow employees of
different background. Firm uses the diversity to bring best within their workers. Companies
also break down the barriers output the different types of the staff members For example
social ,ethical and political barriers as they can work together as a more productive team. This
training brings a positive work environment among the staff members and organization.
As per the view of (Luo, 2017) communication can also be an effective strategy that
being followed by mangers it will useful in engaging with employees and developing the strong
relationship with them,also it will be helpful in communicating about policies that are follower in
an organization. So, staff interact with each other and work together to attain goals. Beside that,
communication allow in solving personal issues.
According to (Amico, 2017) Workplace diversity is a mix of differences and similarities on basis
of organizational characteristics, values, beliefs, experiences. Managers guide employees to work
effectively for success of organization and to fulfill customers satisfaction. Supervisors develop
English as a second language for employees. Language is one of the major barrier that make it
tough to communicate with each other. Manager analyze communication skills in employees and
hire candidate with better skills and abilities. Strategy help managers to establish effective
communication between employees. Manager need to make cultural awareness training as a part
of corporate curriculum. Training program of organization to employees with different culture
help company to make them aware about working environment. It work as a good business
practice to innovate abilities of employees. Cultural training help employees to become
successful as well as help them to grow in business. Special training and coaching is also
12

required by managers to know sensitivity of training for their development at a large scale.
Manager need to be positive towards changes and work to hire new employee with different
culture make all other employee in a team unable to coordinate. Positivity towards employees
help manager to engage them easily with work and make them to achieve goals easily and
effectively(Urbancová, Čermáková and Vostrovská, 2016). Strategy to reward employees from
different culture help managers to familiarize as well as develop their recognition in
organization. Reward help to develop positive image in mind of employees and reduce conflict
between employees. Strategy to involve employees in decision making of organization help them
to familiarize easily and get different opinion help to prepare a strong plan for development of
business. Cultural difference make it tough for employees to understand and managers need to
set clear and realistic goals for development of organization. Clear goals make it easy for
employees to understand aim of organization and work to achieve those aim and objectives of
organization effectively. Clear goal help employees to work in a team effectively and able to
improve their efforts and abilities. Goal need to be challenging and achievable for employees
with different culture. Strategy to create a positive workplace environment for employees to keep
employees motivated and improve their efforts to achieve organization goal. Positive
environment help employees with different culture to increase productivity. Managers play and
important role in management of employees with different work environment and those
employees need to be trained and managed effectively for their success and require to establish
business as well as to achieve goals and objectives(Syed and Ozbilgin, 2019). Employee survey
program improve their efforts as well as abilities to develop organization at a large scale. Survey
help them to understand situation of employees from different cultural diversities and prepare
plan to solve problems as well as issues of employees from different cultural diversities. Increase
morale of employees with different culture to make them effective and increase their loyalty
towards development of organization. Improving their efforts make organization to improve their
abilities as well as effectiveness.
Strategies to manage cultural diversity help supervisors to improve performance of
organization easily and make a plan for business towards success. Managers encourage
interaction between employees to make them understand each others abilities so that they work
towards achievement of common goal. Positive interaction between employees help organization
to improve effectiveness of products and services and achieve goals and objectives easily and
13

effectively. Encourage employees to know each other and share skills and abilities which help to
bring innovation and creativity in organizations working and maintain success of organization at
a large scale(Rakhra, 2018). Train employees to adapt organization structure, managers guide
employees towards working of organization to improve their efforts and abilities to achieve goals
easily. Managers make employees to understand organizations culture to improve their
effectiveness towards success of business. Manager prepare strategies to connect with their
employees easily and help them to know what motivates their employees and develop plans
according to their requirement to motivate employees easily and effectively. Manager need to put
efforts to get information about employees personally. Connectivity help to provide important
information to employees with different culture easily and help to maintain a positive relation
with them in development of organization at a large scale.
In opinion (Suharnomo, Wahyudi and Wikaningrum, 2017) of Managers need to set
small teams of employees from different culture which help them to involve them easily with
company's culture. It help managers to create open communication between employees and they
are able to put their questions and confusion in front of manager easily and it help them to get
solutions for their problems on time. Manager prepare themselves by practicing for mentor ship
to focus on achievement of organizations goals. Managers need to discuss about opportunities
provide by organization to employees to make them effective for success of organization easily
and achieve goals more effectively. Practice help managers to understand employees from
different culture and values. Create learning and development program mes for employees to
build strong relation and develop their skills easily. Development program by providing rewards
to employees with different culture on basis of their performance in development of organization
at a large scale. Managers prepare schedule for employees to reduce chance of conflict and help
them in smooth working of business and make it easy to achieve goals and objectives. Provide
suitable job assignments to employees on basis of their skills to maintain development and
effectiveness of product at a large scale. Managers prepare policies to provide equal employment
opportunities to each and every employee in organization to maintain effectiveness of employees
towards work from different culture and economy. Managers need to celebrate all important
event to satisfy each and every culture of employee working in organization.
Managers need to understand personal unique quality of each and every employee from
different culture and make try to find ways to motivate them towards organization with help of
14

creativity and innovation in organizations working(Tamunomiebi and Onah, 2019). Large
number of strategies are used by different companies to manage workforce from different culture
for example INFOSYS create common ground for their employees to maintain equality in their
employees and improve their efforts towards work. IWIN for women's inclusivity network to
create a gender sensitive work environment for women in business. Employee resource group
strategies to get employees from different culture and economy that help to develop their
business at a large scale. According to (Amico, 2017) Workplace diversity is a mix of
differences and similarities on basis of organizational characteristics, values, beliefs,
experiences. Managers guide employees to work effectively for success of organization and to
fulfill customers satisfaction. Supervisors develop English as a second language for employees.
Language is one of the major barrier that make it tough to communicate with each other.
Manager analyze communication skills in employees and hire candidate with better skills and
abilities. Strategy help managers to establish effective communication between employees.
Manager need to make cultural awareness training as a part of corporate curriculum. Training
program of organization to employees with different culture help company to make them aware
about working environment. It work as a good business practice to innovate abilities of
employees. Cultural training help employees to become successful as well as help them to grow
in business. Special training and coaching is also required by managers to know sensitivity of
training for their development at a large scale. Manager need to be positive towards changes and
work to hire new employee with different culture make all other employee in a team unable to
coordinate. Positivity towards employees help manager to engage them easily with work and
make them to achieve goals easily and effectively(Urbancová, Čermáková and Vostrovská,
2016). Strategy to reward employees from different culture help managers to familiarize as well
as develop their recognition in organization. Reward help to develop positive image in mind of
employees and reduce conflict between employees. Strategy to involve employees in decision
making of organization help them to familiarize easily and get different opinion help to prepare a
strong plan for development of business. Cultural difference make it tough for employees to
understand and managers need to set clear and realistic goals for development of organization.
Clear goals make it easy for employees to understand aim of organization and work to achieve
those aim and objectives of organization effectively. Clear goal help employees to work in a
team effectively and able to improve their efforts and abilities. Goal need to be challenging and
15

achievable for employees with different culture. Strategy to create a positive workplace
environment for employees to keep employees motivated and improve their efforts to achieve
organization goal. Positive environment help employees with different culture to increase
productivity. Managers play and important role in management of employees with different work
environment and those employees need to be trained and managed effectively for their success
and require to establish business as well as to achieve goals and objectives(Syed and Ozbilgin,
2019). Employee survey program improve their efforts as well as abilities to develop
organization at a large scale. Survey help them to understand situation of employees from
different cultural diversities and prepare plan to solve problems as well as issues of employees
from different cultural diversities. Increase morale of employees with different culture to make
them effective and increase their loyalty towards development of organization. Improving their
efforts make organization to improve their abilities as well as effectiveness.
Strategies to manage cultural diversity help supervisors to improve performance of
organization easily and make a plan for business towards success. Managers encourage
interaction between employees to make them understand each others abilities so that they work
towards achievement of common goal. Positive interaction between employees help organization
to improve effectiveness of products and services and achieve goals and objectives easily and
effectively. Encourage employees to know each other and share skills and abilities which help to
bring innovation and creativity in organizations working and maintain success of organization at
a large scale(Rakhra, 2018). Train employees to adapt organization structure, managers guide
employees towards working of organization to improve their efforts and abilities to achieve goals
easily. Managers make employees to understand organizations culture to improve their
effectiveness towards success of business. Manager prepare strategies to connect with their
employees easily and help them to know what motivates their employees and develop plans
according to their requirement to motivate employees easily and effectively. Manager need to put
efforts to get information about employees personally. Connectivity help to provide important
information to employees with different culture easily and help to maintain a positive relation
with them in development of organization at a large scale.
In opinion (Suharnomo, Wahyudi and Wikaningrum, 2017) of Managers need to set
small teams of employees from different culture which help them to involve them easily with
company's culture. It help managers to create open communication between employees and they
16

are able to put their questions and confusion in front of manager easily and it help them to get
solutions for their problems on time. Manager prepare themselves by practicing for mentor ship
to focus on achievement of organizations goals. Managers need to discuss about opportunities
provide by organization to employees to make them effective for success of organization easily
and achieve goals more effectively. Practice help managers to understand employees from
different culture and values. Create learning and development program mes for employees to
build strong relation and develop their skills easily. Development program by providing rewards
to employees with different culture on basis of their performance in development of organization
at a large scale. Managers prepare schedule for employees to reduce chance of conflict and help
them in smooth working of business and make it easy to achieve goals and objectives. Provide
suitable job assignments to employees on basis of their skills to maintain development and
effectiveness of product at a large scale. Managers prepare policies to provide equal employment
opportunities to each and every employee in organization to maintain effectiveness of employees
towards work from different culture and economy. Managers need to celebrate all important
event to satisfy each and every culture of employee working in organization.
Managers need to understand personal unique quality of each and every employee from
different culture and make try to find ways to motivate them towards organization with help of
creativity and innovation in organizations working(Tamunomiebi and Onah, 2019). Large
number of strategies are used by different companies to manage workforce from different culture
for example INFOSYS create common ground for their employees to maintain equality in their
employees and improve their efforts towards work. IWIN for women's inclusivity network to
create a gender sensitive work environment for women in business. Employee resource group
strategies to get employees from different culture and economy that help to develop their
business at a large scale.
As per the view (Mikkola and Valo, 2019) of Cross national diversity of employees need
to managed effectively for success of organization easily. It refers to managing workforce or
employees form different countries. Immigrants of different companies need to managed
effectively. Employees also faces problem to cope up with different culture an economy easily
and it become tough for them to improve effectiveness of product and services. Managers use
different strategies to manage cross nation diversity in business. Maintain open communication
to manage employees from different parts of all over the world. Good communication help
17

company to develop and establish business at a large scale. Managers prepare strategies to foster
strong relation between employees. Building meaningful relation among employees help them to
engage employees with work easily. It help managers to prepare a strong team for development
of organization and to achieve goals and objectives easily.
Managers play an important role to motivate employees and to improve their
effectiveness towards success of organization at a large scale and implement to maintain to
achieve goals and objectives easily(De Jesus-Rivas, Conlon and Burns, 2016). Efforts to
maintain employees abilities help to maintain overall success an effectiveness of employees.
Managers aim to manage employee with disabilities equally in organization and improve their
efforts for success of organization at a large scale. (De Jesus-Rivas, Conlon and Burns, 2016)
As per the view (Mikkola and Valo, 2019) of Cross national diversity of employees need
to managed effectively for success of organization easily. It refers to managing workforce or
employees form different countries. Immigrants of different companies need to managed
effectively. Employees also faces problem to cope up with different culture an economy easily
and it become tough for them to improve effectiveness of product and services. Managers use
different strategies to manage cross nation diversity in business. Maintain open communication
to manage employees from different parts of all over the world. Good communication help
company to develop and establish business at a large scale. Managers prepare strategies to foster
strong relation between employees. Building meaningful relation among employees help them to
engage employees with work easily. It help managers to prepare a strong team for development
of organization and to achieve goals and objectives easily.
Managers play an important role to motivate employees and to improve their
effectiveness towards success of organization at a large scale and implement to maintain to
achieve goals and objectives easily(De Jesus-Rivas, Conlon and Burns, 2016). Efforts to
maintain employees abilities help to maintain overall success an effectiveness of employees.
Managers aim to manage employee with disabilities equally in organization and improve their
efforts for success of organization at a large scale. (De Jesus-Rivas, Conlon and Burns, 2016)
18

REFERENCES
Books and journals
Amico, S., 2017. Workplace Values and Ethics”. Hearst Newspaper. LLC.
Anita, R. and Swamy, V.K., 2018. Diversity Management at Workplace: Aspects, Challenges,
and Strategies. International Journal of Engineering Technology Science and
Research. 5(1). pp.306-316.
Barry, N., 2016. Business ethics. Springer.
Bendl, R., Hainzl, A. and Mensi-Klarbach, H., 2019. Diversity in the Workplace. In Oxford
Research Encyclopedia of Psychology.
Bond, T., 2015. Standards and ethics for counselling in action. Sage.
Carrim, N.M., 2019. Minority Employees’ Ethnic Identity in the Workplace. In Oxford Research
Encyclopedia of Business and Management.
De Jesus-Rivas, M., Conlon, H.A. and Burns, C., 2016. The impact of language and culture
diversity in occupational safety. Workplace health & safety. 64(1). pp.24-27.
Du, M., 2018. Workplace diversity disclosure by global companies: An exploration (Doctoral
dissertation, Auckland University of Technology).
Luo, L., 2017. Diversified research methods education in LIS: Thinking outside the box. Journal
of Education for Library and Information Science, 58(2), pp.49-63.
Mikkola, L. and Valo, M., 2019. Workplace Communication.
Morden, T 2017. Principles of management. Routledge.
Ntim, C.G., 2015. Board diversity and organizational valuation: unravelling the effects of
ethnicity and gender. Journal of Management & Governance, 19(1), pp.167-195.
Rakhra, H.K., 2018. Impact of Workplace Diversity on The Performance of The
Organizations. ZENITH International Journal of Multidisciplinary Research, 8(4), pp.1-
8.
Sells, J.N. and Hagedorn, W.B., 2016. CACREP accreditation, ethics, and the affirmation of both
religious and sexual identities: A response to Smith and Okech. Journal of Counseling &
Development, 94(3), pp.265-279.
Shi-Xu, 2016. Cultural discourse studies through the journal of multicultural discourses: 10 years
on.
Smith, E.F., Gilmer, D.O. and Stockdale, M.S., 2019. Culture and support for workplace
flexibility matter: An ecological framework for understanding flexibility support
structures.
Suharnomo, A.Y., Wahyudi, S. and Wikaningrum, T., 2017. A systematic literature review of
managing workplace diversity for sustaining organizational competitive
advantage. International Journal of Mechanical Engineering and Technology
(IJMET). 8(12).
Sunstein, C.R., 2016. The ethics of influence: Government in the age of behavioral science.
Cambridge University Press.
19

Syed, J. and Ozbilgin, M., 2019. Managing diversity and inclusion: An international perspective.
SAGE Publications Limited.
Tamunomiebi, M.D. and Onah, G.O., 2019. Organizational citizenship behaviour: A critical
review of its development in a diversity driven workplace. The Strategic Journal of
Business & Change Management. 6(1). pp.41-60.
Urbancová, H., Čermáková, H. and Vostrovská, H., 2016. Diversity management in the
workplace. Acta Universitatis Agriculturae et Silviculturae Mendelianae
Brunensis. 64(3). pp.1083-1092.
20

Appendix
Q-1 Do you think that the leadership style at the firm boosts diversity ?
Yes
no
Q-2 Do you think that company is committed and is able to maintain diversity?
Yes
no
Q-3 Does McDonald's respect individuals and value their differences?
Yes
no
Q-4 Does McDonald's treat employees who are different from others on basis of race/ ethnicty
Yes
no
Q-5 Does McDonald's polices and procedures encourages diversity?
Yes
no
Q-6 Are employees of different background motivated to apply for higher positions?
Yes
no
Q-7 Does McDonald's take appropriate action in response to incidents of discrimination?
Yes
no
Q-8 Do you think that employees of different age are values by firm?
21

Yes
no
Q-9 does company provide an environment for the free and open expression of ideas, opinions
and beliefs?
Yes
no
Q-10 Company has done a good job providing training programs that promote multicultural
understanding?
Strongly agree
agree
neutral
disagree
strongly disagree
Questionnaire for employees
Q-1 Do you feel motivated at workplace?
Yes
no
Q-2 Do you support diversity at workplace?
Yes
no
Q-3 Do you think that manager treat all staff in equal and fair way?
Yes
no
Q-4 Do you report any kind of discrimination occurred at workplace?
22

Yes
no
Q-5 Do you think that diversity and culture is effectively maintained in McDonald's ?
Yes
no
Q-6 Does diversity allow to make more efforts in attaining goals?
Yes
no
Q-7 Do you think that effective strategies are followed in order to maintain diversity?
Yes
no
Q-8 How McDonald's solve issues related to discrimination?
By taking legal action
by solving issues
Q- 9 Do you like to work with people from different background?
Yes
no
Q-10 Why do you think that diversity is important?
To improve efficiency
to promote team work
23