Issues Facing by the Human Resource Management

ISSUES FACING BY
THE HUMAN
RESOURCE
MANGEMENT

Table of Contents
INTRODUCTION ..........................................................................................................................3
TASK 1 ..........................................................................................................................................3
Contemporary issues and emerging trends associated with Human Resource Management in
the Hospitality Industry ...............................................................................................................3
TASK 2............................................................................................................................................5
1. Search and select three to five articles on the contemporary issues and emerging trends
associated with Human Resource Management in the Hospitality Industry and produce your
reflection......................................................................................................................................5
TASK 3............................................................................................................................................6
2. Design job descriptions, person specifications, performance appraisal methods and criteria
to evaluate the performance of individuals. ................................................................................6
Person specification for the job role................................................................................................9
3. Synthesise and conceptualise the process of Performance Management within the
hospitality industry to assist organisations to minimise staff turnover, identify training needs
and enhance promotions............................................................................................................10
4.Critically analyse and revise two existing HR policies and practices from your organisation
and communicate to all employees............................................................................................13

INTRODUCTION
Human resources management is a very effective and plays an important role in the
company. HRM support the company to gain competitive advantages and become effective
and successful in the market. As workers are also very important part of the company
because they help the company to grow in the market (Li and Qian, 2018). But Now a days,
there are various kinds of problems and issues is facing by the human resources
management team. So here, the report is going to discuss about the problems which are
facing by the human resources management of The Golden Lion Hotel. The hotel Golden
Lion is very luxuries and situated in the Green, Hunstanton PE36 6BQ, United Kingdom.
This hotel provide luxurious services to their consumer in the form of hotels, clubs. Due to
operating on the large scale, they are facing several issues regarding the human resources
management so, this report is going to conduct few strategies which help the company to
overcome the problems and issues.
TASK 1
Contemporary issues and emerging trends associated with Human Resource Management in the
Hospitality Industry
What is the concept of HRM
Human resources management is concept of hiring, recruiting, selecting and providing
assistance and training and development. It is also help the company in the form of employing
the applicants, educate them, developing laws and policies which are connected to them and their
safety and also make some strategies to retain the workers towards the company.
Role and Function of HRM
There are various kinds of roles and function of HRM in order to work and operate the
business successfully with effectiveness.
Recruitment and Selection: Recruitment and selection is the process in which the interviewer
recruit the candidates and select the best and appropriate applicants for the company. So that they
produce and generate most positive outcomes.
Performance Management: Performance management is also important and very basic and
imp;important function of HR. In this HR of the company analyse and check the performance

and work of the employees and get feedbacks from their colleagues. So that they can improve the
performance of the workers.
Compensation and Benefits: Compensation and giving rewards and advantages to the workers is
the key to encourage and inspire the workers towards their workforce and towards the company.
Compensation can be divided into two parts and which is primary and secondary. In primary
compensation the company directly give the money for their performance and work but in
secondary the company are using non-monetary rewards and benefits like pensions, car, laptop,
extra holidays and many more.
Issues and challenges faced by human resources management:
There are various issues and challenges which is faced by the organisation or The golden
Lion hotel in terms of productivity of the workers, their capabilities, thought process and many
more things which create impact on the company growth and efficiency.
Turnover: Turnover rate is going to effect on the business very badly and also give negative
impact on the existing workers who are satisfied with their job role (Pettigrew and Starkey,
2016). So its become major issues for the company because employees turnover directly
effect the cost factors of the company. So The company are much required to focus on the
staff turnover rates. This factor also create impact on the productivity of the company and on
their image in front of the market and in front of the employees.
Productivity: It is also become more challenging for the company to enhance and develop the
productivity of the employees continuously so that they can give better efforts and generate
positive results for the company. For maintaining performance and quality of the workers an
company are required to quick, smart and innovative strategies so that they can improve the
efficiency and productivity of the workers and company.
Relationship with the consumers: Now a days the taste and requirement of the consumers has
been changing rapidly and when the company is not fulfilling the requirements of the consumers
then it will effect on the relationship in between them. So it also become become very
challenging for the company to maintain the connection with their consumers and keep up to
date about the market trend in order to build the better relationship and customer satisfaction.
Technology: Adopting new technologies according to the trends is also become much
challenging for the company. As the technologies has changing rapidly and its become quite
difficult for the company to understand the new procedures of each techniques and make the