Contemporary Issues and Emerging Trends in HRM at Ritz Hotel

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Table of Contents
Introduction......................................................................................................................................3
Contemporary issues and emerging trends associated with Human Resource Management in
Ritz Hotel................................................................................................................................3
Design Job descriptions, person specification, performance appraisal method, and critically
evaluate the performance of the individual............................................................................6
Synthesise and conceptualise the process of Performance Management within Ritz Hotel to
assist organisations to minimise staff turnover, identify training needs and enhance
promotions............................................................................................................................10
Critically analyse and revise two existing HR policies and practices from Ritz Hotel and
communicate to all employees.............................................................................................11
Conclusion.....................................................................................................................................14
REFERENCES..............................................................................................................................15
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Introduction
Human resource is the people who contribute to an organisation for achieving goals and
objectives. Human resource management is a process of managing the employees for attaining
better performance. They play the role of employing people, provide training, compensating
them, develop policies and strategies to retain employees. The company cannot build a team
without good human resources. The objective of Human resource management is to motivate
employee so that they can give their best results and achieve the goals of the organisation
(Cerchione and Bansal, 2020). They are responsible for maintaining the ethical policies and
behaviour of the company. The Human resource department provides training and development
to employees so that their skills and knowledge get enhanced, and they can perform efficiently
and effectively. The Chosen Hotel in this portfolio is Ritz Hotel; it is a hotel rated with five stars
situated in London, England. Ritz Hotel is one of the famous and prestigious hotels for living
with luxury and elegance. In this portfolio, the topic covered is Issues and emerging trends
related to the Human resource department. Approaches to performance management and people
development with hospitality Industry. Portfolio also considers analysing and revising two HR
policies. Job description and person specification are also developed within the Hospitality
Industry.
Contemporary issues and emerging trends associated with Human Resource Management in Ritz
Hotel
There are various challenges associated with Human Resource Management in Ritz Hotel;
they are as follows-
Retaining Employees-
Nowadays, it is important to retain the employees; they are encouraged to stay with the
company for as long as they can. It is a critical issue as organisation compete for getting the right
talent in this tight economy. Ritz Hotel is also facing an issue of Retaining employees; they want
that their employees must not leave the organisation. For increasing retention rates, they can
make strategies in starting the recruitment process (Teng, Hu and Chang, 2020). Ritz Hotel must
provide a reason why workers should not leave the organisation; they should ensure that
employees are valuable and are a part of the Hotel's Success. The Hotel should offer benefits to
the employee so that they remain happy and focus on their work to achieve the objective of the
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Hotel. The organisation must create a good employer brand by ensuring them that they have
better job growth and opportunities while working with the Hotel.
Enhancing Supplementary Services-
In today's world, people have a lot of stress due to the busy working schedule; the stress
could be mental or physical. To minimise the stress, Ritz Hotel offers varieties of services; they
provide a free Wi-Fi facility, the Hotel also has a Fitness Centre and Spa for customers to get
stress free and enjoy the trip. But along with these services, they have to enhance the
supplementary services to reduce their stress level (Self, Gordon and Jolly, 2019). The human
resource department of Ritz Hotel has to plan and create strategies to enhance the supplementary
services and make their Hotel more upgrade.
Theft in Hotel-
The human resource department has to ensure that each and every employee must be
loyal to the Hotel. Theft occurs when there are poor security and safety policies that reduce the
profit of the organisation (Yu, Lee and Madera, 2021). The guest wants their luggage, and
valuable things must be safe and secured in Hotel Ritz. It is a duty of the human resource
department to take care of the safety of Customers so that they can enjoy the facilities of Hotel
Ritz. The Human resource department has to protect the clients and their belongings whether the
theft is done by staff members of an outsider. This can be reduced by having a strong security
policy in Ritz Hotel. The management has to ensure that each and every area must have a
surveillance camera, which helps them in minimising the time.
Recruiting New staff-
Recruiting new staff is a challenge which is faced by the Human resource department in
Ritz Hotel. They have to hire new talent for vacant job position it could be front desk officer,
marketing manager, Human Resource Executive, Chef and many other positions (Kravariti and
Johnston, 2020). At the same time, they were recruiting. Human resource management faces
many issues for selecting a suitable candidate for the job role. They have to ensure that the right
talent must be selected, which helps contributes to increasing the brand value and profitability of
the Hotel. Their main goal is to select the Candidate who can attract customers and can socialise
easily as the Hotel cannot select the person who doesn't give their best and unable to socialise.
Health and Safety-
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