Exploring HRM in Service Sector department of tourism, hospitality and events
VerifiedAI Summary
This report is a personal reflection on the concept of planning an event in Star hotel. It explores the different training sessions involved in enhancing the skills and abilities of an employee in the hospitality industry. The report discusses the importance of communication ability and how it can be effectively improved with the help of role-playing sessions. It also emphasizes the need for employees to feel optimistic and positive during the learning experience. The report concludes that efficient and satisfactory level of services can be provided to all the guests if different sessions are provided to employees so that they can get developed.
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