Table of Contents INTRODUCTION...........................................................................................................................1 ACTIVITY 1...................................................................................................................................1 P 1 Purpose and function of HRM in relation to workforce planning and resourcing as well as achieving business objectives....................................................................................................1 P 2 Strength and Weakness to recruitment and selection approaches.......................................3 ACTIVITY 2...................................................................................................................................6 P 3 HRM practices are beneficial for both employee and employers........................................6 P4EffectivenessofdifferentHRMpracticesforraisingprofitsandproductivityof organization................................................................................................................................8 P 5 Importance of employee relation in HRM decision making.................................................9 P 6 Identifying the key norms which have great effect on the decision of human resource manager in TESCO..................................................................................................................11 LO 4...............................................................................................................................................12 P7. Illustrating the application of Human resource practices in work related context.............12 CONCLUSION.............................................................................................................................15 REFERENCES.............................................................................................................................16
INTRODUCTION Humanresourcemanagement(HRM)isthepracticewhichinvolvestrainingand development, recruitment and selection, managing the performance, handling the benefits and rewards, wages and salary to employees within the organization. In order to that, HR department is responsible for hiring the best candidates, giving the effective roles and responsibilities, providing the effective training and development as well as improving the execution to workers in the workplace (Kavanagh and Johnson, eds., 2017). HRM is the strategic approach to manage people in relation to improve their performance, so that they help to increase productivity, effectiveness and efficiency of organization. This report is based on Tesco. It is the British multinational groceries and general merchandise across the world. It is the world's second largest supermarket in the UK. This study will explain purpose and scope of HRM within the organization. It will evaluate the strengths and weakness of recruitment and selection approaches in the business. It will state the benefit of HRM practices for both employees and employers within company. Furthermore, assignment will evaluate effectiveness of HRM practices in relation to increase profits and productivity. It will analysis the importance of employee relation in terms of influencing the HRM decision making and identify the employment legislation has effected on decision making of HRM in the organization. ACTIVITY 1 P 1 Purpose and function of HRM in relation to workforce planning and resourcing as well as achieving business objectives Human Resources Management: HRM is the activity of managing the people for improving their performance and increasing their productivity within the organization. HRM is the practice of effective manpower planning and utilization of resources within the workplace. Workforceplanningisthecontinuousprocedureutilisedtoalignnecessarilyand priorities of firm with those of workforce to ensure it can meet its legislative, requirement of production and service for achieving the objective of firm (Shappell and et.al., 2017). Effective workforce planning help to achieve the objectives and goals of company. In this context, there 1
Paraphrase This Document
Need a fresh take? Get an instant paraphrase of this document with our AI Paraphraser
are many functions and purpose of human resource management which is utilised by Tesco. Such as: Purpose of HRM: The objective of HRM is to ensure availability of qualified and preparing workforce planning to company. There are some other purposes involves such as: Human Capital:It is the measurement of knowledge, social and personality attributes involving the creativity and corporate in the ability to perform labour to increase economic value (Kianto and et.al., 2014).The purpose of HRM is to help in acquiring the right number and kinds of workers to fulfil operational and strategic objectives of Tesco. Effective human capital help to appropriately workforce planning within the workplace. Organizational Climate:The purpose of HRM is to create status in which workers are promoted to evolve and use their competencies and abilities of workforce efficiently. Therefore, HR manager make efforts to make effective climate of Tesco. Therefore, HR manager needs to make and maintain healthy and safe environment in the workplace. Employees are always felt healthy and comfortable while working in the organization, so that HR manager needs to maintain environment of company. Maintain employee relation:The purpose of HRM is to maintain relation between the employee and employer within the Tesco. Therefore, HR manager needs to organize programs and activities for building relation between workers and employers in the Tesco. Strong employee relation aid to work together as team (Armstrong and Taylor, 2014). Through employee relation, easy to work and achieving gaols of team as well as organization. Function of HRM: There are many functions such as recruitment, learning, training and development, selection and staffing, job design and so on that are helping in workforce planning and resourcing in the organization. Such as: Recruitment:It is the major function of HRM in which selecting appropriate workers and decides to employ right professionals to fill needs of employment, handle with execution issue and ensuring workforce within the Tesco. It has been referenced which there is difference in registration and practice of selection reflecting strategies and viewpoint to handle workforce (Brewster and Hegewisch, eds., 2017). Therefore, HR manager needs to ensure that follow effective process of recruitment and selecting the suitable candidate for job role and planning of 2
workforce effectively. Through this, HR manager pull new talents and skills for job role within the organization. This aid to achieve objectives of individual as well as Tesco. Learning: It is the main function of HRM is to help learning of workers. In this context, Tesco give more experience for continuous learning to their workers and generate high revenue and become successful in the market. Informal learning is important for developing the human capital. Human capital theory explains that involvement of manager in workforce learning which can develop effective workforce (Word and Sowa, eds., 2017). Therefore, HR manager needs to createlearningworkplaceforimprovingperformanceandskillsofemployeesinthe organization. Continuous learning help to increase skills and competencies for achieving the individual and organizational objectives. PerformanceManagement:Itistheprocessmanagersutilisetomeasurejob performance, maintain productive work and determine workforce for meeting performance standards of Tesco.Performancemanagement is procedure of setting the goals, appraising progress and giving current coaching and feedback to make sure that employees are making efforts to achieve their career goals. Training and Development:It is the function of human resource management in which HR manager give training to existing and new employees according to their job role. Effective training and development help to workforce planning and utilization of resources in the Tesco. Through training and development, employees are improving their execution and developed their skills as well as knowledge for effective working in team in the organization (Ones, Viswesvaran and Schmidt, 2017). This aid to increase productivity and effectiveness of employees as well as company. P 2 Strength and Weakness to recruitment and selection approaches Recruitment: It is the process of hiring, screening and selecting the candidates for job role within the organization. It is procedure of determining and making the potential candidates to apply for jobs. It is the procedure of inquiring for potential workers and exciting them to apply for jobs ion the Tesco. There are mainly two approach like internal and external recruitment. Internal Recruitment: 3
HR manager recruiting the candidate internally through promotion, transfers, job rotation, internal advertisement etc. All the methods have strength and weakness, so that HR manager use the effective approach to hire candidate for job vacancies (Debroux, 2017). Promotion:The using of promotion approach as technique of motivation for employees inwhichHRmanagergivingthehigherpositiontoexistenceemployeeswithhuge responsibilities within the Tesco. Strength: ï‚·Through promotion, employees are developed their skills and competencies for upper level position. ï‚·With this, increasing the salary and position, responsibilities and authority to employees in the workplace. Weakness: ï‚·There are limited source of recruitment of employees inside theTesco. ï‚·This decrease morale of employees who do not get promotion (Rothenberg, Hull, and Tang, 2017). Transfer:This approach refers to employees can be transferred one department to another department as per job vacancies. Strength: ï‚·It is the reliable and simple procedure. ï‚·The existing employees are motivated for same position in new department. Weakness: ï‚·This can lead encouragement favouritism between employees by employers. ï‚·The existing employees do not get any kind of new ideas within the work (Kaiser and et.al., 2015). External Recruitment: HR manager needs to hire and recruit the candidate from outside the company through advertisement, campus interview, placement agencies etc. Also, these approaches have strength and weakness, so that HR manager needs to follow appropriate method from the above: Advertisement: It is appropriate choice for recruiting and hiring the candidate for post which is available in the firm. Therefore, HR manager gives ads to job vacancy and giving job description and person specification to public for job seekers. 4
Secure Best Marks with AI Grader
Need help grading? Try our AI Grader for instant feedback on your assignments.
Strength: ï‚·Through this approach, company is getting new talents for job role. ï‚·HR manager select the best candidate from large number of people who are applied for job. Weakness: ï‚·There are high insecurity of existing employees in the Tesco. ï‚·There is high cost incurred for advertisement of job vacancies to organization. Campus Interview:It is the best manageable method for organizations to choose students from different educational organisations such as colleges, universities for job position within Tesco. Strength: ï‚·Through this approach, number of quality candidates can be selected which aid to raising selection ratio(Kavanagh and Johnson, eds., 2017). ï‚·There are new and talented graduates will work nearly within Tesco which can built up more loyalty for organization. ï‚·Also, this approach will raise brand loyalty between different candidates. Weakness: ï‚·This approach is incurred costs or expenses such as travelling, boarding, training etc. ï‚·New candidate requires the training and development according to their job position in the Tesco. Selection: It is the procedure of picking or selecting the correct candidates who is most appropriate for vacant job position in the Tesco. Also, selection can be stated as procedure of interviewing the candidates and measure their attributes that are needed for particular job then selecting appropriate candidate for job role(Shappel and et.al., 2017). There are many methods or approaches of selection such as interviews, online screening, aptitude test, group exercise etc. Interview:It is the procedure in which face-to-face session in conducted with applicant to know candidate better (Kianto and et.al., 2014). Strength: ï‚·This approach aids to interviewer for identifying the internal qualities of candidate. ï‚·Interview assists in taking right judgement for candidates for job role. 5
Weakness: ï‚·This method is very time and cost consuming for selecting the suitable candidate for job role in Tesco. ï‚·It is the incomplete process and lack of attention between the interviewer and candidates. Online Screening and Test: It is the approach of selection of suitable candidate for job position within the Tesco. Online screening and testing usually conducting by telephone (Brewster and Hegewisch, eds., 2017). In this approach, interviewer ask some question to candidate which involve multiple choice, rank order and open end etc. Strength: ï‚·The company uses online screening for saving the lot of time and money, screening is completed in fewer time. ï‚·Many of candidates can completed online screening and testing at the same time, so that there is no need for specialized person. Weakness: ï‚·There are some connectivity issue happen during online screening, because technology is not reliable every time (Armstrong and Taylor, 2014). ï‚·There are high cost spending on the software which are utilised for online screening and testing for job role. ACTIVITY 2 P 3 HRM practices are beneficial for both employee and employers Humanresourcemanagementisthepracticeofmanagingpeopleeffectivelyand efficientlyforimprovingtheirperformanceandincreasingproductivityoforganization. Therefore, this practice is also utilised by employees and employers in the Tesco. In this context, there are many practices of HRM such as extensive training, employee security, work life balance, performance management and appraisal process etc. Thus, these practices are beneficial for both workers and employers within the company (Kianto and et.al., 2014). Benefits for Employees: Different HRM practices beneficial for employees in various ways such as : 6
Improving Performance:Training and development is the major practice of HRM. Through training, employees are improved performance in the workplace. With this practice, employees are increasing their productivity in the Tesco. Through HRM practices, employees are developed skills and competencies for improving performance within the Tesco. Flexible Working:Performance management and appraisal process is another essential practice of human resource management in the workplace (Shappel and et.al., 2017). This practice help to employees for effectively and flexible working in the Tesco. Today workers are more creative, so that it is easy to maintain flexibility in the workplace. Increase Motivation:Through effective training and appropriate appraisal, employees are highly motivated for their work as well as organization. Therefore, training and performance appraisal are the good practices of human resource management in the Tesco. Through HRM practices, employees feel highly motivate and effective working in team within the business (Kavanagh and Johnson, eds., 2017). Developing Good Relation:Through HRM practices, employees are developing good relation with employers as well as their colleagues within the Tesco. Also, it aids to assess the execution and takes necessary actions for controlling them. This help to employee for developing the skills and capabilities for working in the team in company. Increasing Loyalty:It is necessary to increase loyalty of employees towards company. Therefore, HR manager needs to give effective training, providing rewards and benefits to employees for their performance in the Tesco. This aids to increase loyalty of employees towards organization. Also, this assist to increasing productivity of workers as well as company (Kaiser and et.al., 2015). Benefits for Employers: Not only for employee but also for employers, human resource management practices are beneficial in different ways like Boost Positive Behaviour:HRM practices are beneficial for employers for encouraging behaviour positively within the Tesco. Therefore, HR manager needs to make positive working climate for keeping happy and productive of employee in the organization. This help to improve the performance of company. Evolving Employee:The different practices of HRM satisfy workers and promote them to contribute to intellectual assets to the Tesco. Therefore, HR manager needs to give rewards 7
Paraphrase This Document
Need a fresh take? Get an instant paraphrase of this document with our AI Paraphraser
effectively for improving the behaviour of workers. This aspect must fit company culture of managing the employees (Rothenberg Hull and Tang, 2017). Retaining qualified employees:Through HRM practices, HR manager needs to retain qualified employees within the Tesco. Therefore, it is necessary to follow all practices of HRM for retaining workers for improving the productivity of organization and employees. Qualified employees help to manage risk, creating innovative ideas for solving them and making positive environment of Tesco. P 4 Effectiveness of different HRM practices for raising profits and productivity of organization HRM practices are very useful for raising the profits and productivity of organization in various ways such as: High Performance Working:Through HRM practices, employees are high performance working within the company. This help to increase productivity and creating innovative ideas for raising the profits and productivity of Tesco. With the help of it, employees are highly contributed in terms of increasing the profitability and productiveness of organization. This help to increase motivation and professional development for working in team in the company (Debroux, 2017. Team working and effective communication:Employees are easily working together as team and improving communication with employers and their colleagues within the Tesco. This help to increase motivation of employees, so that they are highlycontributed in increasing profits and productivity of organization. In this context, HR manager make effort for improving team work and communication between employees in the workplace. This help to employees for developing abilities for working in the team. Encouraging Collaboration:It is the necessary to collaboration between employees and their colleague in terms of working in the team. Therefore, HRM practice help to encourage collaborative work within team in the Tesco. Through this way, employees are effective and collaborative working in terms of raising the profits and productivity of organization (Ones, Viswesvaran and Schmidt, 2017). This help to developing skills and competencies for working effectively within the company. Effective rewards and appraisal:It is needed to give appropriate rewards and appraisal to employees within the organization. Therefore, HR manager needs to provide rewards and benefits for improving and managing the performance of employees in the Tesco. This help to 8
workerforeffectiveworkinginrelationtoincreaseprofitabilityandproductivenessof organization. This help to increase motivation and improving performance of employees within the organization (Word and Sowa, eds., 2017). Good Relationship:It is necessary to maintain good relationship between the employees and employers in the organization. Therefore, employees and employers are highly making efforts for developing good relationship between them (Brewster and Hegewisch, eds., 2017). This help to increase profits and productivity of Tesco. With this, HRM is achieving their purposeandobjectivesofcompany.Ineffectiveemployeerelationisdecreasedthe productiveness of organization. Reducing Employee Turnover:It is necessary to reduce turnover of employees within the organization. Therefore, HRM practices allows reducing employees turnover which can increase the cost of HR department in the Tesco. Lower turnover of employees help to increase profits and productivity of organization. High employee turnover is incurred cost of HR which can decrease profitability and productiveness of firm. P 5Importance of employee relation in HRM decision making Employee relation refers to maintaining and effective relationship between employee and employer. The HRM of Tesco aims at building employee relation so that it can motivate and encourage employee effectively which can bring results of increased performance level of employees(Kiantoandet.al.,2014).Effectiveemployeerelationcanbedevelopedby encouragingemployeestotakeeffectivepartindecisionmakingprocess,developing communication between different levels of management and providing with various development opportunities to employees. Tesco being a retail organisation requires motivated employees who can put their best efforts in order to provide satisfaction to them. Following are some HR practices that ensures developing employee relations: Communication:HRM of Tesco aims at developing effective communication within organisation so that it leads build employee relations. HRM aims at providing important information to employees so that they feel valued in the organisation and also feels motivated (Armstrong and Taylor, 2014). Employee relations will bring benefits of improved performance of employees and increased effectiveness in business operations and activities. Career Development Opportunities:HRM provides various training and development programs to employees so that they can improve their knowledge and skills and also come up 9
with innovative ideas and techniques. Employees also feel motivated and are satisfied with their job and therefore, they try to put their best efforts in business operations (Shappell and et.al., 2017). Motivation:HRM aims at providing motivation and satisfaction to employees in order to build effective employee relations. Performance management and appraisal techniques can lead to provide motivation to employees and helps in building effective employee relations. HRM also aims at using intrinsic and extrinsic methods for providing motivation to employees. SafetyandSecurity:Tescoaimsatmaintainingsafetyandsecurityinbusiness organisation and also follows various legal and regulatory frameworks in relation to safety and security of employees at working environment (Kavanagh and Johnson, eds., 2017). Providing good, safe and secured working environment helps in providing motivation to employees and also builds effective employee relationship. 10
Secure Best Marks with AI Grader
Need help grading? Try our AI Grader for instant feedback on your assignments.
P 6 Identifying the key norms which have great effect on the decision of human resource manager in TESCO. Human resource manager in Tesco is responsible for complying with all norms as well as regulation formed by the government in the nation. Amendment in different legislation have direct influence on Human resource management decisions as well as practices. It is very much crucial for human resource manager in Tesco to keep themselves with changes in the norms, as this strategy will aid them in reducing the liability of firm in each as well as every aspects of Human resource operations.The different law in UK which have influence on the decision made by human resource manager in Tesco are : Anti discrimination act:As per this act, it is required by human resource manager to develop fair policy. According to the anti- discrimination act, while formulating policies human resource manager in an enterprise should consider the interest as well as benefit of all employees. They are required to ensure that all the workers in an organization are being treated fairly as well as there is no discrimination among employees on the basis of any of the terms such as cast , color, religion, gender etc. According to the anti discrimination act, management in an organization can not made discrimination in hiring or terminating workers (Chelladurai and Kerwin, 2018.). Amendments in anti-discrimination act has direct as well as significant influence on the recruitment policy made by human resource manager in TESCO. Leave provision:As per this norm, it is required by human resource manager to permit employees to take medical leave. This legislation is applicable to those employees who has worked with organization for more than twelve months. Employees are entitled to job protection during the absence and their health coverage continues as if they had remained at work. It is required by human resource manager in Tesco to provide employees with proper instruction related to the eligible reason for which they can take leave.Human resource manager in Tesco needs to make changes in provision related to leave. Occupational health and safety at work act :It is very much important for human resource manager in Tesco to comply with this legislation in order to protect workers from unsafe working environment. Human resource manager in Tesco need to develop the new provision or procedures for ensuring the safety as well as security of employees. Fair labor standards act: As per this act, human resource management is required to provide minimum wage for each hour worked by labor or employees. The fair labor standards act covers 11
various aspects of employment such as paid leave, weekly rest and hours of work, employment rights etc. As per the amendment in fair labor standard act , Presently an organization is required to be approx. 7.25 $ per hour to workers. If in case, any workers work overtime in an organization, then Tesco is to pay at a rate of 1.5 times workers regular rate for all hours. As per this legislation, it is the duty as well as responsibility of human resource manager in Tesco. To make sure that all the employees are paid with an appropriate amount of salaries or wages (Berman, Bowman and Van Wart, 2019). In addition to this, human resource manager in Tesco is required to develop new policy for making the extra payment to those employees who are working overtime.If in case human resource manager in Tesco has failed to comply with this legislation then firm might have to pay penalties. General data protection regulation :This legislation in UK have serious implication for human resource manger in Tesco.As per this norm, human resource manager in Tesco is required to more flexible system for storing of employees information.According to the law, human resource management in Tesco will need to take permission from workers for keeping their record for years. In addition to this, management in an enterprise are permitted to maintain data related to employees as long as it is required. There are specific situations when human resource manager in Tesco can utilise the information provided by workers. Human resource manager in Tesco is required to take prior permission from employees before using their information. Employment law : It is the norm which supports human resource manager in Tesco to exert controlonrelationshipbetweenemployees(Analoui,2018).Themainpurposeof implementation of employment law is to protect the right of employees. Employment law in UK covers various aspects of relationship between employer and employee. It is very much essential for human resource manager in Tesco to follow code of conducts, as this will assist an organisation in eliminating costly lawsuits. LO 4 P7. Illustrating the application of Human resource practices in work related context The main role of human resource manager in Tesco is to recruit as well as selected competent , experience and skilled candidate by conducting the systematic procedure.The process followed by human resource manager in Tesco includes: 12
Job description : It includes detail information about the purpose of job, roles as well as responsibilities etc. Assistant HR manager Job description Job tittle:Assistant human resource manager Department:Human resource department HR management objectives:To manage people effectively . Job purpose:To help senior human resource manager in performing routine tasks. Reporting to :Senior Human resource manager Responsible for : ï‚·Collecting the information from employees and managing the same. ï‚·Assisting senior human resource manager in conducting recruitment procedure. ï‚·Answering question asked by employees. ï‚·Preparing performance reports ï‚·Coordinating meeting to maintain employees database ï‚·Welcoming new employees ï‚·Conducting orientation Approved by : Xyz Date: 7.3.2019 Preparation of person specification :It is considered to be as one of the most crucial document in context of an effective recruitment. Person specification documents provide human resource manager an ease in assessing the candidate fairly.It also helps manager in making the comparison between candidates (Banfield, Kay and Royles,2018). Educational quantification : Masters in Human resource management 13
Paraphrase This Document
Need a fresh take? Get an instant paraphrase of this document with our AI Paraphraser
Previous working experience: Min . Two to three years of working in specific field. Knowledge and skills : Knowledge about the laws applicable to Human resource practices. Basic knowledge about software related to the HRM Good communication skills Leadership qualities Knowledge about techniques of managing people Self – confidence and motivation Problem solving skills organization skills Online Advertisement Tesco is Multinational retailer in UK. It is among one of the leading organization in retail sector which offers wide variety of products as well as services to customer. Business entity has approx.476000employeesworkingatdifferentlocationsdrivingourorganization development forward with their commitment as well as performance. 7.3.2019 Job Ref. Responsibilities: Supporting senior human resource manager in their routine activities. Compiling reports Orientation to new candidates. Supporting Senior manager in recruitment procedures Scheduling interview with candidates Tracking employee information Posting job openings Preparing presentation 14
Qualification : A candidate must have completed the Masters in Human resource management. Experience : A candidate applying for the job must have minimum experience of three years in particular field. Salary : 38100$ CONCLUSION It has been concluded from the assignment thatimportant function of human resource manager in an organization is to hire talented as well as skilled workforce. From the above study, it has been summarized that human resource manager in enterprise motivate people to make their significant contribution in accomplishment of desired business objectives. It has been concluded from the project that employees' relation has great important in context of smooth running of business. Human resource manager plays crucial role in developing as well as strengthening relationshipbetweenmanagementandemployees.Ithasalsobeenconcludedfromthe assignment that amendments in the laws have direct as well as great influence on the decision taken by manager. The other fact which has been found is that external recruitment approach is best which can be utilized by human resource management for recruiting candidate. It has also been found that relationship between employees can have great effect on the decision of human resource manager.The other thing which has been found during the study is that by the main benefit of external recruitment approach is thatmanagement get the pool of employees from where they can select the highly skilled as well as talented workers. Human resource manager in an organization is provided with suggestions to comply with all norms related to management of people, as this will aid an enterprise in eliminating the legal issues. 15
REFERENCES Books and Journals Kavanagh, M. J. and Johnson, R. D. eds., 2017.Human resource information systems: Basics, applications, and future directions. Sage Publications. Shappell, S. and et.al., 2017. Human error and commercial aviation accidents: an analysis using the human factors analysis and classification system. InHuman Error in Aviation(pp. 73- 88). Routledge. Kianto,A.andet.al.,2014.Theinteractionofintellectualcapitalassetsandknowledge managementpracticesinorganizationalvaluecreation.JournalofIntellectual capital.15(3). pp.362-375. Armstrong, M. and Taylor, S., 2014.Armstrong's handbook of human resource management practice. Kogan Page Publishers. Brewster, C. and Hegewisch, A. eds., 2017.Policy and practice in european human resource management: The Price Waterhouse Cranfield survey. Taylor & Francis. Word, J. K. and Sowa, J. E. eds., 2017.The nonprofit human resource management handbook: From theory to practice. Taylor & Francis. Ones,D. S., Viswesvaran,C. andSchmidt, F.L., 2017.Realizing thefull potentialof psychometric meta-analysis for a cumulative science and practice of human resource management.Human Resource Management Review.27(1). pp.201-215. Debroux, P., 2017.Human Resource Management in Japan: Changes and Uncertainties-A New Human Resource Management System Fitting to the Global Economy: Rothenberg, S., Hull, C. E. and Tang, Z., 2017. The impact of human resource management on corporate social performance strengths and concerns.Business & Society,56(3), pp.391- 418. Kaiser, S.and et.al.,2015. Human Resource Management in Professional Service Firms: Learning from a framework for research and practice.German Journal of Human Resource Management.29(2). pp.77-101. Wright, P., 2018. Fundamentals of human resource management.Management.5.pp.27. Chelladurai, P. and Kerwin, S., 2018.Human resource management in sport and recreation. Human Kinetics. 16
Secure Best Marks with AI Grader
Need help grading? Try our AI Grader for instant feedback on your assignments.
Berman,E.M.,Bowman,J.S.,West,J.P.andVanWart,M.R.,2019.Humanresource management in public service: Paradoxes, processes, and problems. CQ Press. Banfield, P., Kay, R. and Royles, D., 2018.Introduction to human resource management. Oxford University Press. Analoui, F. ed., 2018.Human resource management issues in developing countries. Routledge. 17