Human Resource Management in Tourism and Hospitality Industry

Running Head: HUMAN RESOURCE MANAGEMENT 1
Human Resource management in
Tourism and hospitality industry

HUMAN RESOURCE MANAGEMENT 2
Table of Contents
Findings.......................................................................................................................................................3
Recruitment and Selection of ABC Hotel.................................................................................................3
Job Analysis.............................................................................................................................................3
Job Description....................................................................................................................................4
Job Specification..................................................................................................................................4
Recruitment and Selection......................................................................................................................5
Discussion....................................................................................................................................................7
Conclusion...................................................................................................................................................7
Recommendations.......................................................................................................................................8
References...................................................................................................................................................9

HUMAN RESOURCE MANAGEMENT 3
Findings
By conducting the interview of middle level employee in Front Office Division of ABC Hotel, It
is found that human resource management deals with the effective handling of most significant
resources in company and specifically it is vital function for service sector where the offering is
intangible and services offered by the employees is the single source of loyalty in customers.
Modern hospitality and tourism organizations have understood the fact that their employees are
the most significant resource of organization. Principally in the hotel business, having a
qualified, skilled, good and hardworking staff can differentiate between which hotel is bad and
which is good. At this hotel, the HR managers are able to include all the aspects that make its
human resource management a significant part of hospitality management (Al-Refaie, 2015).
In his interview, front desk employee of ABC Hotel stated that HRM at this hotel applies all the
policies and procedures which are directly related to its employees and their responsibilities.
These polices are relevant to recruitment and selection, training and development, performance
management and appraisals. For this report, the interview is conducted regarding the recruitment
and selection practices of ABC Hotel. In this interview, the questions related to job profile and
recruitment and selection of hotel’s employees have been asked. Interviewee has answered all
the questions appropriately that assisted me to understand the recruitment and selection process
at ABC hotel (Rudman, 2010). The practices and processes are discussed below:
Recruitment and Selection of ABC Hotel
At Hospitality organization, recruitment and selection are two most important concepts under its
human resource management. Recruitment is the process of recognizing that a hotel needs to hire
someone up to the mark at which application forms for that position have arrived at organization.
Then, the selection includes the processes which are involved in selecting from various
applicants the most suitable candidate to fill that position (Boella, 2017). The interview
conducted shows that recruitment and selection process at ABC Hotel is very strong because it is
using effective practices to find out right person for right position.
Job Analysis
The recruitment process starts with conducting job analysis that includes both job specification
and job description. In this interview, the position of front desk supervisor is taken as example to