Impact of Information Technology on HSBC's Business Operations

INTRODUCTION TO
INFORMATION
TECHNOLOGY

ABSTRACT
The aim of this report was to analyse the effects of information technology on the overall
performance of the organization. For this purpose, the organization taken was HSBC and in the
context of the information technology's role in the organization the scrutiny was taken into
consideration. Further various issues regarding cultural and ethical area of the organization were
thoroughly examined. The report has also highlighted the computer networks used in the
company and its impact on the performance of HSBC. At last, artificial intelligence role in the
entity was illustrated for the benefits of the business operations in the organization.

Table of Contents
ABSTRACT.....................................................................................................................................2
INTRODUCTION...........................................................................................................................4
LITERATURE REVIEW................................................................................................................4
ANALYSIS AND DISCUSSION...................................................................................................7
CONCLUSION..............................................................................................................................11
REFERENCES................................................................................................................................1

INTRODUCTION
The report of introduction to information technology will comprehensively analyse the
role of information technology in the growth and development of the company. The report will
summarize the contribution of the information technology in the performance of the company.
For this purpose the literature review will be undertaken for the better understanding of the
different types of the computer networks and the contribution it has on the organization's goal
achievement (Naheem, 2018).
For this purpose, the organization taken into consideration is HSBC. HSBC stands for the
Hongkong and shanghai banking corporation, which is a banking and insurance company,
currently having the growing business operations since more than 150 years across the globe. It
is offering its services and business to millions of the people globally (Barber, 2021). This report
will clearly establish the organizational impact of technology for betterment. Different computer
network and artificial intelligence will be evaluated with the context of the organization.
LITERATURE REVIEW
THEME: 1 impact of information technology on business in enhancement of operation:
According to the Kumari and Kumar, (2018) information technology plays a very crucial
role in the banking, finance and insurance businesses. With the rapid changing world and
collaborative working global environment, information technology has become the foundation of
the flourishing business cross boarder. Many business units have developed an edge in the
business using the IT tools and technologies.
Kołodziej, (2021) said that the multinational corporations like HSBC, who are operating
in 64 countries across the globe, have not been where they are without the help of information
technology in the business. A banking and insurance company is majorly impacted by the IT, as
whenever a new technological innovation appears in the market they have to be the first one to
use it for the business as it gives an upper hand to the customer service.
Information technology has revolutionized the banking and insurance sector, as in today's
times banking is on the finger tips of the customers. Various services like opening of the account,
making transactions, knowing the account information, getting a loan everything has become
really easy and accessible. The centralized system of working has been adapted by the banking
companies which gives better services to even the customers in the rural areas.