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Human Resource Management Assignment : Starbucks

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Added on  2021-04-24

Human Resource Management Assignment : Starbucks

   Added on 2021-04-24

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Running head: HUMAN RESOURCE AND MANAGEMENTHuman Resource and ManagementName of the Student:Name of the University:Author Note:
Human Resource Management Assignment : Starbucks_1
1HUMAN RESOURCE AND MANAGEMENTExecutive SummaryThe report aims to deal with the poor customer service quality of the chosen organizationStarbucks. The study will involve the development of employee training module in the form of aSystematic Approach to training that will include a thorough assessment of the training needsand requirements. Therefore, the Training Manager of the Starbucks Company will effectivelyaddress the hindrances coming in the way of customer service and satisfaction
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2HUMAN RESOURCE AND MANAGEMENTTable of ContentsIntroduction......................................................................................................................................3Discussion........................................................................................................................................4Development of training plan for Starbucks using systematic approach to training.......................4Analyzing Training Needs...........................................................................................................5Design of Training.......................................................................................................................7Development of training materials..............................................................................................8Effectiveness of Training Results and Effectiveness.................................................................12Conclusion.....................................................................................................................................14
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3HUMAN RESOURCE AND MANAGEMENTIntroductionThe report deals with training and its importance in the company Starbucks which willenhance the quality of customer service and operations. training is essential to emphasize onemployee training and development program which would include the staffs serving customersin the outlets, shift leads, and HRM of Starbucks. Well-coordinated customer service will ensureStarbucks to create a niche in the market and hold a position of financial dominance. Thetraining plan would focus on effective communication skills, team building, problem solvingskills, better food packaging, and delivery and obtaining a proper feedback from the trainees atthe end of session. During the training planning a systematic approach to training would beimplemented to ensure that the training plan emphasizes on the company’s objective to ensurefinest customer service.
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