Critical Analysis of Human Resource Development and Organizational Performance

The provided content includes various academic articles and books that discuss human resource development (HRD), organizational resilience, corporate social responsibility, and strategic human resource management. The articles explore topics such as critical success factors for sustaining Kaizen event outcomes, developing a capacity for organizational resilience through HRM, and the relationship between TQM and organizational performance. Additionally, there are texts on HRD, leadership style, and training methods.

HUMAN RESOURCE
DEVELOPMENT

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1.1 Different learning styles......................................................................................................3
P1.2 Role of learning curve & the importance of transferring learning to the workplace..........4
P 1.3 Contribution of learning styles and theories when planning and designing a learning
event............................................................................................................................................5
TASK 2............................................................................................................................................6
P 2.1 Comparison among the training needs for staff at different levels in Sun Court limited. .6
P 2.2 Advantages and disadvantages of training methods used in Sun Court Ltd.....................8
P 2.3 Systematic approach to plan training & development for a training event.......................9
TASK 3............................................................................................................................................9
3.1 Evaluation using suitable techniques....................................................................................9
P 3.2 An evaluation of a training event....................................................................................10
P 3.3 Review of the success of the evaluation methods..........................................................11
TASK 4..........................................................................................................................................11
P 4.1 Explain the role of government in training, development and lifelong learning ..........12
4.2 Development of the competency movement ......................................................................12
P 4.3 Contemporary training initiates introduced by UK government ....................................13
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................15
INTRODUCTION
Human resource plays a vital role in the business organisation performance. If the
workforce is effective then it can benefit the company .But on the other hand,if it is weak then it

might harm the image of the business organisation. Any business organisation can improve its
work performance through learning and development of its employees. Sun court limited is a
small business organisation which is going to make its employees relearn to improve its services
for service users (Armstrong and Taylor,2014). There are many different learning style which
affect skills of human resource. A learning curve is an important part of the company to maintain
its standard of services in the long term.
While designing a learning event for employees by business organisation,learning styles
and theories have major roles. There are different policies and rules which are implied b y
government authorities so that training ,development and lifelong learning can be implemented
efficiently in the company. In united kingdom has major impact on the training given to the
employees as every company has to obey the procedures decided by the national government. In
the following report positive and negative impact will be discussed in Sun court limited so that
forecasting can be done to benefit the company in the long term.
TASK 1
P1.1 Different learning styles
In every business organisation, learning styles are very important part which affect the
performance of human resource of the company (Bratton and Gold,2012). They are the ways in
which the employee learns at workplace. Every employee is different from others so there are
unique learning style in which learners can be categorised. Learning styles make it easy to
understand the way in which the company should train its human resource. These learning style
are visual,verbal,auditory,tactile and solitary learning style .Followings are the explanation of
these style.
1. Visual learning style-This is the most category for learners. This kind of learner
learns from what they see. Visual learner picture everything they listen or learn.
While reading, they visualise everything. If some thing difficult to visualise then
there might be problem in learning for this type of learners. That is the reason it is
important for visual learner to have a good educational material like map
diagrams, charts, pictures, etc.

2. Tactile learning style -This type of learners are good at learning if they are are
taught through touch, movement, imitation, and other physical activities. This
learning style is also called as kinaesthetic learning style.
3. Auditory learning styles-These types of learner are good at hearing information
for learning. They are weak in reading but sharp at hearing (Daley,2012). That is
the reason this type of learners are talkative, needing to think aloud like they
usually enjoy music, and remember song lyrics and conversations.
4. Solitary Learning style-This type of learners are shy in nature and they do not
prefer to do open conversation to others. They are considered as introverted,
compared to the other different types of learners. So this type of learning may not
be so much beneficial for improvement in learning.
These above different learning styles are different from each other .In tactile learning style
physical touch is the main key of learn8if .On the other hand,in auditory learning style , voice or
sound is the most important key in learning. Another difference is that In visual learning style,
the learning has to have the skill, to imagine everything they see. On the other hand,Auditory
learning style, the learner has to be a good at listening to learn more effectively. Thus many
different learning style have their own place in learning for human resource in Sun court limited
company.
P1.2 Role of learning curve & the importance of transferring learning to the workplace
Learning curve-Learning curve is graphical presentation of the new skills gained by the
employee time to time. This curve provides the information about how much a employee has
been improved by learning by the business organisation like Sun court limited (Vos,Hauw and
Van,2011). By this curve an human resource development manger can estimate the performance
scale and make effort s to improve the performance in the future. It shows the relationship
between cost and output over a defined period of time.

This curve measure the ability of an employee to accomplish the given task with success
in sun court limited company. With the experience , human resource get better by time which
leads to the betterment in the over all performance of the company (Flamholtz,2012). As in
above learning curve, performance can be measured by seeing the number of trials or attempts at
learning of th employee. In the beginning ,there is less rate of learning but along with the
attempts , experience is achieved and performance is improved and contribute to the organisation
in the future.
Importance of transferring learning- Transfer of learning is the process in which the new
learned information is passed to the current activity of the organisation. If the employees of Sun
court limited transfer what they have learned from sessions to their particular task then the
employer can evaluate the impact of learning whether it is positive or negative on the company.
Learning curve improve the efficiency of employers. Transfer of learning is an
important part of the company as it helps in problem solving and technical addition at workplace.
Learning transfer should be relevant of the current job profile of the human resource. Other wise
it will be no use for the company .Thus the learning transfer can be gained from professional
experience at school, college and office as well through superior.
P 1.3 Contribution of learning styles and theories when planning and designing a learning event
Learning styles stylers are a crucial tools in the business organisation like Sun court
limited. It helps in providing framework tom the objective and requirements of learning
(Fowler,2013). As the contribution of the learning style and theories are dependent on how fast
an employee wants to adapt new change through training. Another factor is how the company

prefers the most suitable style and theories for the learning event. So before conducting the
learning event,all theories and learning style should be analysed and evaluated to identify
positive as well as negative results on the performance of Sun court limited company about its
services.
Relationships among theories, styles and learning event has a considerable impact on
the firm. As moist of the theories helps to motivate the employees to make more efforts in their
work performance (Gangani,McLean and Braden,2006). In a learning event, the reinforcement
theory propels workers to inherit modified skills, knowledge and the instructor should note the
results that are considered as negative or positive by a worker. So instead using a single learning
style , human resource developer must use a combination of different learning styles to get
maximum result for best services.
A learning event is a development activity which is used to human resource development
so that they can improve their skills and capability related to their work. The learning event can
be conducted as workshop, course or conference or via e-learning, a coaching or mentoring
session or a team away day or half day etc. If the best theory is applied in event then it can
benefit the business organisation for veteran experience to the employees. So the employer must
be careful while selecting learning style as different employee has his specific factor and way to
get motivated. Thus the learning style and the learning theories give their major contribution to
the learning event conducted by the company for better work performance and experience of
employees in the long term.
TASK 2
P 2.1 Comparison among the training needs for staff at different levels in Sun Court limited
Being a health care business organisation , Sun court limited has a number of level and
the employees at these levels. It has to take care of its staff performance so that maximum
quality can be provided in services to the customers (Glover,Farris and Doolen,2011). There are
major three levels in the mentioned company like management level,customer service
level,administrative and operational level. The needs of training among staff at these level can
be compared as followings.
Management Administrative level Customer Operational level

level service level
Breakdown of the
training required
to make easy
learning to
employees
standards should be
attached to every factor to
implement an effective
learning plan by officials.
Personality
and
characteristic
training is
required to
treat the
service users
better.
Appropriate tools are needed to
make services easy and effective
by company.
Employees should
be involved in the
relevant training
programmes.
Highest official of the
company need to follow
guideline related to
workplace environment
which requires effective
learning sessions for them.
Basic service
provider
which are
end workers
should be
given
training to
handle every
complicated
situation of
service user
at workplace.
Performance review should be
done time to time. So that the
cost of the services can be
minimise which lead to addition
of the values of the Sun court
limited.
Workshops and
the other off the
job should be
conducted to
increase the skills
and they can be
evaluated.
Government policy
changes required
customised experience to
adapt the changes in
organisation .It requires a
strategic learning session
for special rules.
Technologica
l friendliness
is must for
providing
best service
in care home,
so training
and learning
is required
Appraisal of line manager is
done to encourage the other
managers to work more
effectively and efficiently.

most of the
time.
Thus there are many different needs and requirements fir which learning and training of all
people of staff is provided time to time. The management level has its own different need for
learning .On the other hand,administrative people need different training session for more
performance for the organisation.
P 2.2 Advantages and disadvantages of training methods used in Sun Court Ltd
Sun court6 limited uses many types of training methods which contributes in the better
performance of the employees (Knowles,Holton and Swanson,2014). As a result, these methods
can be positive as well as negative for the company as followings.
Advantages of training methods used in Sun Court Ltd- Training methods help the
human resource to identify and analyse their work progress and skills. So that they can they can
estimate the skills and competency required to meet organisation standards. The methods of
training provide the information about what it is to take to be successful in management or roles
in activities in the company. In methods of training, there is regular commination between
managers and employees to build their own skills and development plan for improvement.
Training programmes provide a overview about the business of the firm and culture. It leads to
clarification of employee role and objective of the company. In the methods, workshops are held
to provide learning materials to the employees. Another advantage of training methods is that it
access the employee performance and identify the area of improvement.
Disadvantages of training methods used in Sun Court Limited-Along with the
benefits , training methods might demotivate the employees who are underperforming. They
could get feeling of disgrace. Another disadvantage of these methods is that some employees can
be nervous and reluctant about their role in the company. It can lead to degradation in
performance also. If the manager is not supporting towards the employee then there might be
failure of the plan development for employees (Lengnick,Beck and Lengnick,2011). If the
organisation differs from the real and made statement by work environment then employees can
get negative impression. If the participants are not quick in training then it can cost more and

failure to the company. If the assessment is biased then it will create a negative environment
among employees in the long term.
P 2.3 Systematic approach to plan training & development for a training event
For Sun Court Limited,the most effective approach is problem solving approach for
training event to plan training and development. In this approach, all the employees are given a
realistic problem. After given each problem in training event , employees are asked to analyse
the problem. During the analysis, they use their own skills to identify the nature of the problem
and try to make an effective solution to the given problem. In event of training after that , all the
team members finally assess the solution where the management and other employees take part
to evaluate the chosen solutions. In the next stage,the entire team conducts an appraisal whereby
the colleagues and managers will study the solutions that have been shortlisted (Maon,Lindgreen
and Swaen,2010). As it is a continue process in which workers can have a chance to create a
problem scenario in the workplace with relation to effective management, customer service and
employee relation.
This systematic approach should be implemented in such a way that employees would be
motivated to contribute in decision making and more answers can be provided and evaluated.
For example, In this process the team is introduced to the manger and real challenge scenario is
shown to solve. After giving solution options to the manager,the managers will study the results
and give advice for improvement. So the problem solving approach is mostly used by Sun court
limited to plan training to the employees in training event time to time.
TASK 3
3.1 Evaluation using suitable techniques
The manger of Sun court limited uses various methods to evaluate the results of training.
The evaluation helps in determination of the effectiveness and efficiency of the activities
involved in training event. All top level management can investigate the task and activity by
analysing elements, benefits and cost of decisions (Miles,Snow and Coleman,2008). The most
suitable technique for this evaluation is the Five Tiered Approach. This approach includes five
major stages on activity. This approach distinguish between real outcome of training and the
desired outcome of training. Followings are the main five stages in this technique.

1. Need assessment- This is the first stage of the Five Tiered Approach in which all the
answers are given for questions about what is the actual problem among human resource.
The answer explains whether the need of training programme for employees or not in the
business organisation.
2. Monitoring and accountability-This is the second stage of the technique in which
information about participants in training programme (Obiwuru,Okwu and
Nwankwere,2011). This stage also provides the information about what service they are
delivering.
3. Program clarification and quality review-This is the third stage of Five Tiered Approach
in which assessment is revealed which is dependent on various need of training
programme. It can determine the potential that must be added.
4. Achieving outcome-This is the forth stage of the approach in which the results are
attained .The attained result or outcome are evaluated and analysed to know how well all
employees involved are making progress in their work and skills.
5. Establishing impact- This is the final stage of Five Tiered Approach in which the impact
of training programme is evaluated. It is an experimental approach which is used by the
business firm in the long term.
Thus outcome of training programmes can be evaluated and analysed through the above effective
approach. This evaluation can lead the maximum quality in the performance of employees and
boost up their morale to work more .
P 3.2 An evaluation of a training event
Evaluation of training event at Sun Court Limited plays a vital role in improvement in the
performance of human resource (Ployhart,Van and MacKenzie,2011). There are three important
methods which are used to evaluate the training event like observation,customer comments and
trainer or trainee feedback. By these methods,some aspects are attained to evaluate the training
event as Quality improvement in which quality of service is measured. By these assessment, the
level of failure or success can be described. In training event of Sun Court Limited, there was a
huge success of programmes as all employees took active participation in the event which lead to

more clarified role executed by them. Enthusiasm of employee was also considerable during
training event which had a positive impact on results or outcome.
In the event , employees were given a scenario related to customer services problem. The
solution of the questions or problem given by groups were realistic and applicable which helped
the management. There was positive long session for discussion which lead to more logical and
feasible solution and conclusion. In final stage, most important result was achieved which was
related to improvement to be done in customer services (Progoulaki and Theotokas,2010). So the
result of training event was positive over all for the employees as well as the business
organisation as they found out the way for improvement to achieve goals and objective in the
long term.
P 3.3 Review of the success of the evaluation methods
The evaluation method plays a crucial; role in the success of the training event in Sun
Court Limited. One of the most useful method which is used by the company is Five Tiered
Approach to evaluate the success of training event as it is focused on real life work environment.
Feasibility of the event has been measured by this system approach through evaluate the
expected outcome and desired outcome. The gap was also detected in these two results with
accuracy. Apart from these positive result , there was problem on the part of employees and
mangers .
Critical activities of training event also affected the development process in a negative
way. These problems contributed to measure cost benefit ratio to see whether this event should
be continued or any improvement is needed to make it better in future. Then management team
found this event very successful assessment system and the policies and procedures taken by
human resource manger were also considered successful. In the end more logical and analytical
improvement was applied for better output and work performance of employees. Thus the
training event of Sun Court Limited was successful for every single person of the company
whether it is employees or management or customers or their services (Werner and
DeSimone,2011). Being a heath care home,the business organization tried to sharpen the skills
and capabilities of underperforming employees so that they can put their whole efforts to benefit
the company.

TASK 4
P 4.1 Explain the role of government in training, development and lifelong learning
In providing the training to the workers the government of the United Kingdom plays the
big role. The company gives or provides the training to the employees from the many training
institutions (Youndt and Snell,2004). The training activities generally arrange by the government
and the government provides the professional instructor for providing the training to the workers.
And with the help of the training the works are able to increase the working performance. From
the training the skills of the workers will be increased. The Sun Court Limited company of the
United Kingdom is inspected through the government regarding the overall performance of the
company. The company provides the time to time training to its employees.
The companies also provides the development to the workers. It is also conducted by the
government. From the development the overall grooming of the employees. And the workers
will do their work in the effective and the efficient manner. The government of the United
Kingdom aids to the companies mainly in the Human Resource Department's development
which ends in increment in the economy companies. And helps in improving the working
efficiency of the Human Resource. For the company the training and the development is very
important. By providing the training and the development programme the efficiency and the
productivity will be increased. Thus the government plays a vital role in training, development
and lifelong learning
4.2 Development of the competency movement
Competency of the company is depended on the productivity of the employees. The Sun
Court Limited invest more in performance hap between estimated and real performance. Other
firms are also invest a big amount of money to improve the gap in competency to gain
competitive advantage (Zakuan,Yusof and Shaharoun,2010). If the bushiness organisation
ignores the competency aspects then it can harm the performance and can lead to poor service
quality, inefficient production or service delivery. All private as well as public sector companies
spends a huge amount of money to train their employees so that they can improve the overall
performance and gain competitive advantage in the long term. Being a private firm,Sun Court
Limed also invest a big amount on improving their human resource competency.

The company provides the steeper learning curve for every employee to see the progress
of the performance for a specific time period. As the learning process is never ending process of
the company , so time to time review is done to boost the confidence of employees. To increase
the competency, the organisation should provide qualifications to the employees so that they can
adapt new change in their task for betterment. The growth of the private sector has a major
impact on the economy at local as well as national level in united kingdom.
Public companies also make efforts to improve their performance and service quality at a
standard level. So the movement of competency are important part of effective and improved
work performance in the organisation (Zhang,Zhang and Huo,2010). Development in activities
and productivity has affected the business organisation to use their own pattern of learning at
workplace. Thus the competency movement development has changed the private and public
sector business organisation in a positive way as they are better in services and productions. It
leads to more competitive advantage of the firms also.
P 4.3 Contemporary training initiates introduced by UK government
United Kingdom government took the contemporary training initiates. It was especially for the
training and development programme in small and medium firms like Sun Court Limited. The
training is a way to developing the employees performance and consequently the company
performance in the business environment. United Kingdom government designs many different
training programmes for different firms to let them compete without dominance. It has been
putting more efforts to make best learning options to meet companies learning needs.
The contemporary training initiates are very important for the Sun Court Limited as they
help in developing and gaining competitive advantages to the firm. The company also changed
its core values and training facilities to make its learning process more successful. This
contemporary training initiates of Sun Curt Limited will definitely make it easy for employees
to adapt changing market environment in term of technology or competency. Thus the training is
used to evaluate the expectation level of customers, competition position,market
condition ,future prospects and adaptability factors. Thus many training initiatives have implied
by united kingdom government as well as the company to maintain the standard of competency
and gain competitive advantage by all small and medium business organisation in the long term
in future.

CONCLUSION
From the above report it can be concluded that human resource development is a soul of
any business organisation. As it helps in increasing sharpness in the performance of employees,
it is implement in many different ways in the company at different levels. Employees can be
provided training through many learning style which vary person to person. Human resources
can be better in term of their work or service to the customers in the long term. It will lead to
success of the company .So every business organisation should implement a smart human
resource development plan in every single activity of the company. A training event should be
organised time top time so that skills and capacity of the human resource can be increased and
they can give their best at workplace. Many techniques are used which are suitable for the
training event in the company for employees.

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