The Role of Human Resource Management in Enhancing Organizational Performance

The provided assignment content focuses on human resource management (HRM) theory and practice. It includes various articles, books, and online resources that explore HRM strategies, high-performance practices, organizational performance, and training evaluation methods. The texts cover topics such as the impact of HRM practices on employees' attitudes and behaviors, promoting service-oriented organizational citizenship behaviors, and examining human capital formation in entrepreneurship.

Assessment Criteria
HUMAN RESOURCE
DEVELOPMENT

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1 ...........................................................................................................................................1
1.1 Compare different learning styles.........................................................................................1
1.2 Explain the role of the learning curve and the importance of transferring learning.............2
1.3 The contribution of learning styles and theories in planning and designing a learning event
.....................................................................................................................................................3
TASK 2............................................................................................................................................4
2.1 Training needs at different levels ........................................................................................4
2.2 Advantages and disadvantages of training...........................................................................5
2.3 Use systematic approach to plan training and development for an event.............................6
TASK 3............................................................................................................................................7
3.1 Prepare an evaluation of training event.................................................................................7
3.2 Carry out an evaluation of training event SOURCES...........................................................8
3.2 Review EXPLAIN SEPARATE REVIEW/the success of evaluation methods EXPLAIN
EVALUATION METHODS/ ELABORATE!!!!.........................................................................9
TASK 4............................................................................................................................................9
4.1 Explain the role of government in training, development and lifelong learning..................9
4.2 Explain how the development of competency movement has impacted on public & private
section.......................................................................................................................................10
4.3 Assessing how contemporary training initiatives introduced by UK government??? to
human resource development for firm......................................................................................10
Conclusion ...................................................................................................................................11
REFERENCES..............................................................................................................................13

INTRODUCTION
Human resource is an important asset of the business organization who help them in
achieving their objectives. It is the responsibility of the manager to manage all the activities so
that overall performance can be improved. Human resource development help the employees in
order to improve their core competencies so that they can provide quality services to the
customers (Tang and Tang, 2012). Along with this, all the workers will be able to get an
opportunity such as training, development activities, performance management and so on.
Through these practices the manager will be able to retain their workforce in the enterprise.
Present report is based on Sun Court Ltd.(SCL) Which perform their operations in United
Kingdom. They want to retain their workers in the firm so they are conducting training and
development programs so that all people will be able to enhance their skills. Below mentioned
report is based on human resource development which explains different kind of leadership
styles and theories. Along with this, it also explain the role of government in the training and
development programs. Further, a plan is prepared for the workers of the entity so that they can
get the success in the market.
TASK 1
1.1 Compare different learning styles
The manager of SCL. Can use different kinds of learning styles as per their capability.
Through these styles, people can enhance their knowledge and skills. A single person can use
many styles but they have to adopt as per the situation. Through the situational based learning, an
individual will be able to improve their growth and achieve overall goals (Shaw, Park and Kim,
2013). Some of the learning styles are: Visual: An individual can enhance their learning skills through visual graphics such as
images, videos and so on. Along with this, a person will be able to know about the
expression of others. This style is more effective. Aural: In order to develop this kind of learning style the person can use audio and
sounds. Along with this, people can use this as a background in order to visualize those
sounds.

 Verbal: In this kind of style, a person can use both speech and written material. So that
they can use this in future in order to improve their learning ability. For this, they can
record the matter through digital media. Physical: An individual can enhance their learning through physical expression. For this,
they can use their hands and senses. Writing and drawing the diagrams are also
considered as the physical activity (Armstrong and Taylor, 2014). So in this manner they
can enhance their learning. Logical: In order to develop the learning some of the people are using their logic and
reasons behind the content. Through system thinking they will be able to understand the
situation and enhance their skills.
 Social: This is a type of learning style in which people prefer to learn the new things in a
group or with some person. Through this, they will be know about the new things that can
be implemented in the real life situation (Beadles et.al., 2015). For example, people can
use the role playing technique and they will be able to deal with the different situations.
(Learning Styles, 2017)
1.2 Explain the role of the learning curve and the importance of transferring learning
Learning curve is a graphical representation of the performance of employees in the
business organization. This is based on the relationship between learning and experience. These
curves are also used by the firm to set the incentive scheme for the employees as per their
Illustration 1: Learning Styles, 2017

activities in the enterprise.SCL can use this approach in order to identifying the overall
performance of the workers. On the basis of their experience training and development programs
can be conducted so that all staff members will be able to enhance their core competencies.
Through this, they will be able to meet the criteria of the firm and their overall objectives can be
achieved (Kehoe and Wright, 2013). When steep curve is showing in the graph then it means
staff members need to increase their skills so through the training they will be able to enhance
their knowledge. Along with this, the HR manager can monitor the performance of their
workforce after a specific time interval.
Transfer learning is an important for the employees of the business organization. In this,
workers use their prior knowledge and information in order to learn the new things (Bratton and
Gold, 2012). They can increase their core competencies via training and development programs
that are conducted by SCL at their work place. It is the responsibility of manger to evaluate the
performance of the staff members so that overall objectives can be accomplished. Through this,
the value can be added to the organization and money can be utilized in a proper way. Along with
this, all workers will be able to provide the quality services to their customers and that will lead
towards the success.

1.3 The contribution of learning styles and theories in planning and designing a learning event
Learning styles and theories play an important role in planning and designing any event.
Some of the learning theories such as cognitive, transformative. Workers can select many styles
in order to design the learning event in an effective manner. Sun Court Ltd. Can conduct training
and development programs at their workplace so that core competencies can be enhance of the
staff members (Owen and Kemp, 2013). The firm have to implement a program after identifying
the needs of the people. For this, the manager can use different learning approaches so that
people will be able to learn the new things. Manager can use the positive reinforcement in order
to motivate the employees of the enterprise. Through this, the performance of the workforce can
be enhanced and their learning activities are also get improved. In order to plan an event Sun
Court Ltd have to focus on the abilities of their staff members so that their growth and position
can be improved. Further, the entity will be able to perform better than any other competitors.
Learning can be defined as a measurable parameter to identify the amount of knowledge
absorbed with the experience or naturally. Learning can be done by listening,reading and visuals.
Learning styles can be classified into four categories:
 Converger : They make use of practical application ideas and deductive reasoning to
solve problems.
 Diverger : They are based on ideas coming from imagination and observing different
perspectives.
 Assimilator : They can be identified by abstract conceptualization and inductive
reasoning.
 Accommodator : They make use of active experimentation and concrete experience. They
actively work on things rather than just studying them.
Before planning any event learning theories and styles are significant. Learning needs and skill
requirements are explained by learning theories and the styles preferred by individual learner is
explained by learning styles.
Before planning any event ,content and structures ,learning styles and theories are needed to be
analyzed first. Learning practices and necessities of different organizations can be identified
through learning theories. Learning programs provide suitability of training programs for
individual workforce.

Learning theories help to understand organizational factors relevance.For example, Sun Court
Ltd. is management company with share capital constituting different kinds of employees who
have different work profiles and needs as well. Thus ,requiring difffernt set of training and
learning styles for individual workforce.
TASK 2
2.1 Training needs at different levels
There are different operating levels in an organisation. These include ground level staff,
manager, senior manager and the leader. The training needs of all the individuals at different
levels varies according to the requirement of skills and qualities by the organisation. For
instance, the ground operations is involved in handling and performing those tasks which are
basic and not so complex (Phillips and Phillips, 2016). They do not require much expertise in
their respective fields. Hence, ground level staff require training and development sessions that
will help them improve basic skills. On the other hand, manager is a person who has to handle
the ground staff and be responsible enough to answer senior authorities. This requires greater
organisational skills and time management attributes. Hence, the training needs at middle level of
organisation are quite complex and require more attention.
Senior managers are the people who look after a particular section or the entire
department of the company. For instance, the marketing department of SCL,has a senior manager

who looks after entire planning and operation of marketing strategies. The training required for
senior manager requires to build high level of expertise and more deep enhancement of
knowledge (Fleming, 2015). All these facts depict that training and development programs have
to be designed according to the needs and requirements of the level for which it is planned. The
effectiveness of the training is increased when proper planning and identification of required
skills is performed.
2.2 Advantages and disadvantages of training
The advantages and disadvantages of training methods in the company are given as
follows:
Advantages:
 Staff becomes more efficient and their skills are enhanced.
 Flexibility towards organisation improves when training and development programs are
initiated in Sun Court Ltd.
 Productivity of a company is increased when trainings are introduced in their strategic
functioning of organisation.
Disadvantage:
 Improvements are important for betterment of the organisation. These help in inducing
innovation in the company. Training and development programs support in enhancing
innovation in the company.
 Sun Court Ltd. has to incur certain costs which are involved in the training and
development of the company. If not successful this becomes a liability for the company.
 On the job training results in loss of time and use of heavy resources of the company.
This reduces the productivity and profitability of the organisation for certain period of
time (Doherty and Gilson, 2015).
 Efficient training or high quality of training involves huge financial investment.

2.3 Use systematic approach to plan training and development for an event
Sun court limited adopts a systematic approach for the purpose of planning training events
that are as follows:-
 Organisation objectives- In the first stage of training approaches the company have a aim
to attract customer from market by innovative products and apply cost effective marketing
mix strategy to minimize cost. Further, it can be achieve by build a strong product line and
make production cost –effective.
 Set up the needs of training- After finding out firm’s objectives the Sun court limited they
make sure the labour in production process as well as marketing manager most effective.
Therefore, they match the requirement of employee’s skills with organisational objectives if
it cannot meet properly ( MacKenzie, Garavan and Carbery, 2012). The company conduct
training for production and marketing department so, there will be enhancement of skills and
knowledge in these workers.
 Design training strategy- The HR manager of Sun limited design training methods so, can
effectively applied training strategy within organisation. In production department they
provide training on heavy machines so, the production capacity of workers enhance and
there is less chance of wastage of resource as well as accidents. Further, they also adopt
seminar training in which they provide lecture through power point presentation so, they
aware all activities that are need to attain marketing objectives in most effective manner.
 Implement the training programs- After designing training programs the Cited company
apply strategy within workplace by deciding venue and time of training. They can successful
implement the training strategy through which there is an enhancement of skills of
marketing as well as production labour productivity increase.
TASK 3
3.1 Prepare an evaluation of training event
Sun limited adopt evaluation approach that can be help company to assessing effectiveness
of training events. There is a five tiered approach that involve mainly 5 type of stages which are
as follows-
 Need assessment- The main purpose of these is to identifies the training program
which are designed by HR manger can able to meet the needs or not.

 Monitoring and accountability- They invite all the participants in the training
programs to know the information they deliver are effective and useful for them or
not.
 Program clarification- In that the evaluator analyse the success of training
programs by asking various question about the training programs (Alagaraja,
2013 ). It provide facility to know that the training events is effective for the
participants or not.
 Progress- In these stage the participants deliver information that shows company
overall progress of training events.
 Program impact- In the stage it shows the outcome of training programs that is
evaluated.
There is method through which there is a training gap identifies at all the levels of training
programs:-
Trainee feedback- The effectiveness of training can be analyse through get the feedback from
both trainer and participants ( Wilson, 2014). The information that are given by them assist
organisation to know efficiency level of training programs.
Observations- The training programs can be evaluate through closely monitor participants
activities.
Customer comments- The success of training programs can be analyse by consider participants
contribution towards training programs how much they deliver their knowledge at time of
training program. Thus, the comments of clients regard to company product or services can
another sources to judge efficiency of training programs.
Documentation applied for evaluation
The training events can be asses from some core factors that are required to know
efficiency of that are as follows-
 Quality improvement- The Company analyse the effectiveness of training programs
through product high quality.
 Customer service- The training program is evaluate by knowing progress of an existing
employees while transfer customer service to its clients.

 Production efficiency- It is also a another way through company identify staff workers
efficiency in its productivity capacity that shows overall training progress program.
3.2 Carry out an evaluation of training event
Training event is carried out by the sun limited that are as follows-
 Reaction of participation and satisfaction- The implement the training sessions in the
workplace on the spot that are assessed by trainer. They observe reaction of participants
at the time conducting training programs and gives information to know efficiency of
training programs (Shaw, Park and Kim, 2013). The team of HR of cited company
analyse reaction of trainer and staff workers.
 Acquisition of knowledge- It is an another feedback that are used by HR team to know
feedback of training program. The team of HR in Sun limited company determine the
knowledge of employee through asking various question which are very much interactive
with the participants and they can get information of success of training through rate of
acquisition.
 Behavioral Application- The training program can be evaluate through overall approach
and know the changing behaviour of participants They observe improvements in the
employees which shows success of training programmes.
 Measurable business improvement- The HR team of Sun limited company make
observation for a month after implement training programs to know the improvement of
business. In the production department they analyse that there is an increment of
production of good or service within workplace by optimally used various resources that
are used to make a final product (Alagaraja, 2013). Therefore, the company sales
increase and the customer feedback are positive that shows the improvement of firm.
 Measure benchmark- The sun limited company make comparison with the training
programs by obtaining information and determine expected standard. The company can
evaluate training programs if the company sales increase in the present year than the
previous year sales performance.

3.2 Review the success of evaluation methods
The training programs that are implement by Sun limited are successfully achieved company’s
objectives. It can be said that firm’s performance is now improves and confidence in the
employees is also enhance.
They contribute more efforts in decisions making process, able to resolve various issues
that arise in the workplace and also realize their improvement needs. For this, they make
necessary adjustment that increase production capacity of employees that directly leads attain
goals effectively.
There are different types of evaluation methods which have been formulated for assessing
the effectiveness and success of training methods.
Reaction of participation and satisfaction: The reaction of participants was quite positive and
there is good amount of satisfaction gained by them. This determines the success of particular
program which has been selected by the company.
Acquisition of knowledge: The knowledge level of employees is enhanced and this is reflected
in their performance which depicts that there has been better services providing to the
organisation.
Behavioral Application: The applicant which is working in the organisation has developed a
positive attribute towards the organisation. This shows the success rate of the training program.
TASK 4
4.1 Explain the role of government in training, development and lifelong learning
Government of United kingdom are focuses on the training, development and lifelong
learnings programs so that overall growth of the country can be improved. Their main goal is to
remove all the barriers that restrict the people to get employment in the enterprise. For this, the
state government conduct some of the training and development programs so that all workers
will be able to enhance their core competencies. Along with this, they can improve their
performance at the workplace.
The government is also responsible for the life long learning so that all workers can
enhance their learning abilities (Vedeld, 2016). Life long learning is a kind of self motivation
technique through which they will be able to improve their growth in the business environment.

Some of the roles of the state government are to evaluate the process of the company that they
are performing well or not. Along with this, they make a HR policy for all the organization and
that should be followed by all the companies in order to ensure the safety to their workforce.
Government also give fund to the private sector organization for the training and development
programs. They made some laws related to the work culture so through this they will be able to
create a favourable environment in the enterprise. Through this, companies will be able to
improve their growth in the market. If these core competencies get enhanced of the people who
are working in the entity then through this Sun Court Ltd will be able to offer quality services to
their customers.
4.2 Explain how the development of competency movement has impacted on public & private
section
Competency movement is related to the knowledge and skills of the employees and
trainees who are working in the business organization. This program or movement is conducted
by the government in the country. Through this program, public and private sector organization
get affected. The main of the competency movement is to focus on the companies that they are
providing training and development to their staff members on a regular interval or not. Through
this the overall efficiency of the members can be enhanced. Sun Court Ltd also follow this
activity in order to enhance the skills of the staff members and through this they will be able to
improve their growth in the market (Martin, McNally and Kay, 2013).
Public sector organizations are not concerning about the core competencies of their
employees but this become necessary to provide training to the employees. So now this become
an issue for the organization. Along with this, high skilled workers will be able to provide the
quality services to the public. Private sector companies are adopting the high competency
movement so that they can sustain their competitive advantage in the market than any other
market leader. For example, this program is in the favour of the firm as through this they will be
able to recruit the new potential and competent employees after the recession. Further, Sun Court
Ltd can also retain their existing employees and reduce the turnover as well as absenteeism.
Apart from these, they will be able to improve their growth and their brand image in the market.

4.3 Assessing how contemporary training initiatives introduced by UK government??? to human
resource development for firm
The UK government support the Company that are from small and medium enterprise to
provide them training and development programs. Thus, it will increase knowledge and skills in
existing workers so, they can able to contribute its maximum efforts that directly brings
economic growth in the UK economy. They provide vocational training for the purpose of
improves learning on various areas of an organisation. Further, government of UK structure
various qualitative training methods for various type of business. They look at different matters
are work and pension, health, education, skill, trade and industry etc. The main services are
provide to the private firms are enhance skills and standard of labour through university of
industry. It has been asserted that government first take initiative for public as well as private that
are established in UK by provide them suitable training. Thus, it leads to improves their
continues enhancement of skills as well as knowledge of workforce through techniques. It is a
that type approach that give the employee a practical experience and improves skills knowledge
at faster rate. The workers at the level of operational in management able to enhance technical
skills that are required to complete task most effectively. It directly enhances the productivity
capacity of employee within the organisation.
Conclusion
Summing up the whole report, it has been conclude that Human resource development is
very important for each and every organisation as they contribute their maximum efforts that
lead to attain firm’s objectives in an effective manner. Sun court limited applies various type of
leadership style in an organisation in various different situation that able them to handle conflicts
arise. They adopt democratic leadership style that encourages the employees to participate in
decisions making process so, they can share views or opinions effectively. It has been analyze
that these type of leadership is effective when company make long term decisions. Whereas, they
can adopt autocratic leadership style when the decisions regard to firm are to be taken quickly.
The cited company adopt various training methods through they increase the skills and
knowledge so, they can able to perform jobs in desired manner. CAN YOU RIGHT MOORE

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TEXT REFERENCES
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