Human Resources Management in Thomas Cook and Son

The project report focuses on Thomas Cook and Son, a travel and tourism company, where HRM plays a crucial role in providing competitive advantages in the market. The report outlines the key processes involved in HRM, such as recruitment, selection, controlling, and monitoring, along with organizing various activities like on-the-job training, coach training, seminars, and practical classes. It emphasizes the importance of setting accurate links between employee induction and training programs to improve interpersonal skills and enhance working capacity.

Human Resource
Management

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Role and purpose of human resource management ..............................................................1
1.2 Human resource plan based on supply and demand.............................................................3
TASK 2............................................................................................................................................5
2.1 State of employment relation................................................................................................5
2.2 Employment law affects management of human resources..................................................6
TASK 3............................................................................................................................................7
3.1 Job description and person specification...............................................................................7
3.2 Compare the selection process between Thomas cook & sons and TUI..............................8
TASK 4............................................................................................................................................9
4.1 Contribution of training and development activities to the effective operation....................9
CONCLUSION..............................................................................................................................10
REFERENCES .............................................................................................................................11
ONLINE.........................................................................................................................................11

INTRODUCTION
Human Resource Management is an essential function of each and every organisation.
This management process includes job analysis, planning, organising, recruiting, performance
management and monitoring as well as controlling. It refers to optimize and make the best use of
such limit and resources to meet an ordination goal and objectives. On the other hand, human
resource management is the process of maximum utilisation of available skills and resources to
improve productivity and profitability of an organisation. This project report is based on Thomas
cook and son which is a British travel and tourism company. Organisation was found in the year
1841 by Thomas cook. This project report is includes role and purpose of HRM as well as
development process of human resources plan. It also represents employment relation, various
laws and ethics that affect the management of human resources. At last, it introduces recruitment
and selection process as well as training and development according to organisation's need.
TASK 1
1.1 Role and purpose of human resource management
Human resource management is the functional department of an organisation that has
various roles and responsibilities towards employees and firm. This basically helps to provide
direction and guideline to workforce for achieving the future objectives and goals in an effective
manner. HRM is working to build a pool between customers and organisation to provide better
services according to customer’s needs and demand. There are various roles and purposes of
HRM :
Identification of employee’s requirements – Human resource management of the
organisation identifies company's needs and requirements for skilled workforce. Employees are
the key strengths of company who provide various services and contribution to get future
objectives and goals. After identifying the need of employees, human resources manager uses
various methods such as recruitment, selection and identify skills which will help to select and
hire capable employees for company. Basically, this program is conducted when company has
various vacant positions for new employees and they want to get new ideas in their firm.
Through this process, travel and tourism firm can easily improve their services in an effective
manner.
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Monitor employee’s performance – Human resource manager has analyse performance
of their existing and new employees according to organisation's demand and customers need.
This is the most important process which is helping to identify employees skills and their ability
to attain various task effectively. HRM is also helps to increase awareness about objectives and
goal of the organisation that employees can achieve through their efforts. Manager of Thomas
cook and son need to analyse employees performance to improve their working skill and get
effective solution for these problem. This process is conduct after finding company's need and
customer's demand toward the organisation and employee's services.
Analyse requirement of training and development of employees – This is the main
objective of human resource management to provide effective training and learning to their
employees after analysing their skills and capacity. This programme is conducted after getting a
huge difference in employee’s performance and organisation's needs. Through this process,
human resource management improves employee’s interpersonal skills and their working
capacity. This process not only helps to get organizational objectives but also provides future
success to the employees. For this purpose management conducts various development programs
and seminar to enhance employee’s productivity and maximise organisation's profit.
Motivation programs – Sometimes, lack of motivation process is decrease productivity
and performance of employees. For this problem, manager of human resource management
needs to organise various programs and activities to motivate their employees in an appropriate
manner towards their work. This program also increases the awareness of organisation's
objectives and goals that employees need to achieve effectively. Through this process, manager
of organisation spread awareness of legislation and employee’s rights towards company and
customers.
Mange relationship between management and employees – Human resource manager
works to build relationship between management and employees of the firm. This relation helps
to reduce misunderstanding and conflicts from company. HR manager also ensure that
relationship among management, employees and customers has to be healthy and positive to get
long term benefits from each other. In this process, effective communication helps to reduce the
problems in between staff and management.
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1.2 Human resource plan based on supply and demand
Human resource management of organisation also works to find the requirement of
market and customer’s demand for company and their services. This is a continuous process
which helps to identify both current and future requirements of HRM. For this, management
makes strategic plan to get competitive advantages and to reduce employees turnover effectively.
In it internal and external factor of organisation are directly affecting on the strategic process of
HRM. There are some Human resources planning for the supply and demand -
Assessing human resources – The main objective of Human resource manager toward
organisation is to focusing on employee's practices and business activities. In this process they
analyse and find strength and weaknesses of organisation. Human resources management also
helps to improve productivity and profitability of firm through their efforts and various activities.
HR manager has works to identify performance level of employees because their working skills
and performance directly affects on the productivity and services of organisation. It is also
involves job analysis, requirement, processing, skills and inventory development in the overall
organisation.
Forecasting of demand – This step is mainly focused on organisation's demand for the
candidate and particular procedure that can be fulfilled by HRM. In it, human resources manager
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Illustration 1: Human resources plan

needs to understand Thomas cook and son's objective and their future goal that needs to be fulfil
effectively. The process of demand forecasting helps to analyse future requirement of HRM in
organisation to provide them effective sources and employees according to customers and
organisation's demand. Main purpose and objective of this process is to meet future HR
requirement order to achieve desired outcomes of Thomas cook and son easily.
Forecasting of supply – This process is mainly focused on supply of human resources
services in organisation. In it HRM is estimating sources and manpower which are already
present in organisation as well as their future uses and need. Through this process human
resources management provides various resources and employees according to organisation's
need and their demand. In Thomas cook and son internal sources includes promotion, job
rotation, increment and transfer of external resources involves recruitment process for capable
and skilled candidates according to organisation's need. All these activities are done though
HRM process and their services.
Matching both demand and supply – This step of human resources is concerned with
bringing present and future demand as well as its supply. In a business organisation this process
is all about requirement of skilled and capable employee or resources who helps to get future
objectives in effective manner. So in this process human resources management of the firm help
to identify organisation's need and their demand to fulfil them in effective manner. Sometimes
company faces lots of difficulties while they are in the condition of shortage and over staffing of
employees. In shortage condition, Human resources management needs to conduct recruitment
process in the organisation to hire capable and skilled candidate in the organisation as well as in
condition of over staffing they need to reduce strength of employees after analyse their skills and
capacity. This step provide information about sources and requirement of human resources.
Action Plan – This is the last phase of human resources planning process in Thomas
cook and son. In this phase, all human resources plans are executed with the help of HR
activities. To execute this plan human resources plan is required some activities as recruitment
process, selection, placement, training, motivation, control, monitoring, motivation and
development of the employees in a effective manner. Control activity is required action plan and
evaluation of performance of the employees and human resources manager in the organisation.
In Thomas cook and son management need to provide effective policies and objective to get
higher success easily.
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TASK 2
2.1 State of employment relation
In a business industry each and every employees share various relations with
management and other workers. As everyone knows that employees are he key element of a
organisation who move them for their desired objectives and future success. Thomas cook and
son is a travel and tourism industry so for them it is very important that their employees share a
positive relation to get competitive advantages easily. HRM in this organisation also provide
smooth relation between employees and management to build effective working environment
easily. It is a important are where processes and procedures of employees work are done. This si
not only based on only employees relation but also employees- employers bonding, customer
satisfaction, productivity and yielding etc.. An effective relationship between employees is helps
to boost up staff members working ability and provide them effective motivation and leadership.
For a business success it is very important that their employees feel comfortable with each other
and working together in a single unit toward a common goal. It is important that employees share
a healthy relation in the workplace to get organisation's objective in effective manner. Employees
relationship are very important for a organisation such as-
Work become easy – Employees relation helps to share healthy working environment in
organisation. This process helps to ease work load and improve productivity of employees. It is
very obvious that a individual can not do all work effectively with all their efforts so in this other
employees helps to provide them effective working approaches. So for this HRM of the company
need to understand workers importance and provide them training to work together.
Help to provide motivation to each other – When all employees of a organisation
shares a effective relation with everyone than all the employees feels safe and secure toward the
typical task and situation. In this process each and every employee provides their services and
contribution to each other for solve their problem and issues. In this process, it is very important
that all employee share same relationship goal with smooth or effective communication.
Helps to reduce conflicts and provide competitive advantages – Thomas cook and
son is a travel and tourism company and they faces lots of competition in the market, so for them
it is very important that their employees working together for providing effective services to
customers. Employees relation will help them to to resolve conflict and barriers from the
company.
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2.2 Employment law affects management of human resources
For a business organisation government of the country already regulate or create some
law for protection of employee. For this HRM are needs to having brief of knowledge of it. La w
and legislation in a organisation helps to provide chances of proper working that relay in favour
of employees. All these laws are not about to save employees right, some of this are provide
efficiency to organisation too. It is enable to organisation for frame healthy and positive working
environment for all their employees as well as for customers too. Trade union and EU has
framed some most important laws and regulation and purpose behind it is they wants to protect
employees and provides them welfare which saves from exploitation as well.
Minimum wages act, 1998 – The government of UK has regulate this act in 1998 to
provide facility of fixed pay to the employees. According to this act, employer of company need
to pay minimum and fixed wages to employee who provide their service and contribution in
firm. In this act government fixed some amount which are payable to worker according to their
age and position such as 25 person had to be received approx. 7.25 Euros, above 18 should have
at least 5.86 Euros, the age between 21-25 have allotted 7.05 Euros per day as the minimum
labour wage.
Working time regulation act, 1998 - Government of UK Established this law in 1998
to fixed specific time and and working hour of employees. According to this law company will
not allowed to take employment services more than 48 hours in a weak or 8 hours in a day if the
do so then employee will have power to sue them in the court. In other hand, is company has
work load then they can get employees services after paid specific amount of specific time.
Rights of employees – This act was established in the year of 1998 to provide rights and
power to person whom are working. According to this act all the employee has rights toward
their work place to get facilitating things and various facility except salary.
Equality of employees act – This act was established to improve over race relation in
1997 and amended in 2010 by parliament of UK as equality act. According to this act
organisation should have to treat all their employees equally in a business organisation. These
equality can be on the basis of age, gender, culture, colour and religion etc.
Health and safety act – Thomas cook and son is a travel and tourism company, who
provide various facilities to tourists. So for them it is very important to provide effective and
healthy services to their customers and employees.
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TASK 3
3.1 Job description and person specification
HRM of a organisation needs to understand their organisation need and provide them
effective candidate who help them to achieve future objectives easily. This term is basically used
for particular job, personal specification, personal qualities, their skills and qualification. There
are a job specification and personal description is given below-
Personal Specification:
PERSONAL SPECIFICATION
Experience Necessary Demanding
Experience in travel and
tourism sector
3 to 7 years Minimum of 3 Years
Skills/knowledge/cognition Necessary Demanding
Skills and certification
marketing technology
Certified diploma marketing B Grade
Qualifications needed in
educational sector
Necessary Demanding
 Master and bachelor's
degree in management
and marketing and
diploma in human
resources.
 Diploma in marketing
or certificate in
international marketing
Minimum working should be
in marketing management.
A Grade
Personal skills Necessary Demanding
Managing skills,
Communication skills,
expressing and understanding
Candidate should have know
different communicating
languages so that they can
English(UK),(US) and (AUS),
Spanish and French.
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skills communicate with the tourist
from different countries.
Time of reporting: 10:00 am to 07:00 pm
Specification of Job:
This is provides Information about job specification includes title, location, summary, essential
and desired skills in a applicant. The level of qualification is also mentioned in the job
specification.
JOB DESCRIPTION IN MANAGEMENT AND MARKETING FACULTY
Job description: Selected candidate will have to get all the marketing information that need to
be belong to marketing aspects and customers demand toward a organisation. For this
organisation require strong command on market and ability to handle each and every tourist
through effective communication skills.
Requirements:
 Certified diploma in Management and marketing.
 Good knowledge of tour and travel organisation
 Person should be updated of various places Catchy Communicating skills.
Needs in selected member:
 Person should be expert in marketing as they need to handle tourist, local visitors and
students of the university.
 It needs to be extremely experienced and minimum it could be of 3 years.
 Staff member needs to have diploma certificates in marketing and management.
3.2 Compare the selection process between Thomas cook & sons and TUI
Every organisation follows their different process of recruitment and selections as
tourism industry is not completely different business. There are comparison between Thomas
cook and sons and TUI as they both keep the same policy. Process of recruitment and selection
process is varies from industry to industry. They follow there procedures for recruiting suitable
candidates for organisation. Here some process of selections such as:
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 Screening test: in this step, manager take some fresher candidates after getting
applications as corporations conduct aptitude test to measure their analytical skills for
screening talented candidates and then enterprise selects its applicants for an effective
agency.
 Training: In this process, management organise training programme for its selected
employee in this centre and they also provide various knowledge and information which
are necessary to become effective manager helps to the trainers.
 Interview: In this process, organisation conducts final interview with its candidates for
checking their skills and knowledge that can help to the tor agency as interviewer asks
many questions to identify the knowledge level of applicants by giving various cases in
travel and tourism. Apart from these, they analyse problem solving, decision making,
coordination and collaboration and communications skills of candidates in the interview
process.
There are some selections process of TUI which is totally different from Thomas cook& sons as
they also follow their procedures for selecting best tour operators for the organisation.
 Aptitude test: they also take an aptitude test for analysing knowledge and abilities of
candidates that can support to the organisation. In this they ensure about their
knowledges, logical and aptitude skills.
 Group discussion: they organise next round which is group discussions as in this,
manager gives topic to applicants and identify candidates knowledge and skills as well as
observe communication skills among various applicants.
TASK 4
4.1 Contribution of training and development activities to the effective operation
For a business organisation training and development process helps to improve
employees skills and their ability toward the work of organisation. This process is conduct by
HRM of a organisation who analyse their employees skill and capacity of working and after this
they provide them specific training according to their need. For this development process HRM
organise various activities such as
 On the job training
 Coach training
 Seminar and conferences
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 Practical and audio-visual classes
 Off job training
After theses all activities HR manager is helps to improve their interpersonal skills and
enhancing working capacity. For the implementation of training and learning programme, it is
important and necessary for HRM to set accurate link between employee's induction and training
program.
CONCLUSION
From the above report it has been summarised that Human resources management is the
functional area of business. This project report is based on Thomas cook and son which is a
travel and tourism company so for them HRM is provide various competitive advantages in the
market. Process of HRM includes recruitment, selection, controlling and monitoring as well as
organising various activities in appropriate manner.
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REFERENCES
Books and Journals
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Baum, T. ed., 2016. Human resource issues in international tourism. Elsevier.
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Taylor & Francis.
Nickson, D., 2013. Human resource management for hospitality, tourism and events. Routledge.
Mok, C., Sparks, B. and Kadampully, J., 2013. Service quality management in hospitality,
tourism, and leisure. Routledge.
Sigala, M., Christou, E. and Gretzel, U. eds., 2012. Social media in travel, tourism and
hospitality: Theory, practice and cases. Ashgate Publishing, Ltd..
Choi, H. C. and Turk, E. S., 2011. Sustainability indicators for managing community tourism.
In Quality-of-life community indicators for parks, recreation and tourism
management (pp. 115-140). Springer, Dordrecht.
Riley, M., 2014. Human resource management in the hospitality and tourism industry.
Routledge.
Boella, M. and Goss-Turner, S., 2013. Human resource management in the hospitality industry:
A guide to best practice. Routledge.
Baum, T., 2015. Human resources in tourism: Still waiting for change?–A 2015 reprise. Tourism
Management. 50. pp.204-212.
Goeldner, C. R. and Ritchie, J. B., 2012. Tourism: principles, practices, philosophies (No. Ed.
12). John Wiley and Sons, Inc.
Page, S. J., 2014. Tourism management. Routledge.
Vengesayi, S., 2013. A conceptual model of tourism destination competitiveness and
attractiveness.
Spenceley, A. ed., 2012. Responsible tourism: Critical issues for conservation and development.
Routledge.
Gustafson, P., 2012. Managing business travel: Developments and dilemmas in corporate travel
management. Tourism management. 33(2). pp.276-284.
ONLINE
Human resources planing 2017. [Online]. Available through
<https://www.slideshare.net/konikabhattacharyya/hrm-planning>
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