Importance of Training and Job Indicators of Customer Care Executive

Human Resource Management 0
Human Resource Management
Student’s Name
9/18/2019

Human Resource Management 1
Contents
Introduction................................................................................................2
Answer 1.....................................................................................................2
Answer 2:....................................................................................................4
Job Indicator of Customer Care Executive..............................................4
The job roles and responsibilities............................................................4
The perspective of three individuals........................................................6
Evaluation...................................................................................................6
Conclusion..................................................................................................7
References..................................................................................................8

Human Resource Management 2
Introduction
Customer satisfaction has become the major concern for the
success of the business and maintenance of the competitive advantage.
To enhance customer satisfaction the employees of an organization must
be well trained and must possess the required skills and competencies
for performing the expected job roles (Gan & Yusof, 2019). The further
paragraphs will reflect the importance of training and the performance
indicators of customer service executive.
Answer 1
Training is described as the opportunity to enhance the knowledge
base and helps the employees in improvising productivity and gaining
satisfaction. It focuses on addressing the weakness and converting them
into an opportunity for employees. There are various areas of training
which include training for specific skills, human relations, managerial
and supervisory skills, problem-solving, company policies and
procedures, and apprentice training. The training is important in the
workplace because it aids in improving the productivity of the company
and enhancing the reputation of the company. It drives innovation in the
company and develops strategies to reduce employee turnover (Khan,
2012).
The customer service executive was given training at the telecom
service provider. He has the motive of becoming a customer service