logo

Human Resource Management for Service Industry

   

Added on  2021-01-01

18 Pages5607 Words288 Views
Human resource managementfor service industry

Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1Role and purpose of human resource management in British Airway...................................11.2 creation of HR plan based on supply and demand, and observation of staff role andnumbers of working hours..........................................................................................................3TASK 2............................................................................................................................................42.1 Current state of employment relations in British Airlines company.....................................42.2 description of employment act which affect management of human resource within BritishAirways. .....................................................................................................................................5TASK 3............................................................................................................................................73.1 job description and personal specification for CABIN CREW members of BritishAirways. .....................................................................................................................................73.2 comparison of selection process between British Airways and Transport for London........8Task 4.............................................................................................................................................104.1 contribution of training and development activities for effective performance in BritishAirways ....................................................................................................................................10Conclusion.....................................................................................................................................12Reference ......................................................................................................................................13

INTRODUCTIONTo strategically manage people in organisation human resources team, suggestmanagement for the establishment of people's work for business resources. Human resourcemanagement team ensures employment law in organisation and provides effective managementof work in business organisation. (Collings,Wood and Szamosi, 2018.) In this present reportchosen organisation is British Airways. This present report will cover role and purpose of humanresource management in British Airways and creation of human resource plan with analysis ofsupply and demand of the industry with proper justification of role of staff and hours of workrequired to deliver new flight. This report will also cover current state of employment in industryand employment law which affect management of industry. After that in this report jobdescription and job specification for cabin crew will analyse and comparison for selectionprocess in British airways and Transport for London will be explained. Furthermore, in thisreport an explanation will give on different types of training and its difference with development,role and needs of training and role of training and development in organisation to achieveeffective work.1

TASK 11.1Role and purpose of human resource management in British AirwayThe human resource management is responsible for employee payments, reward systemfor all the employees to contribute to organization's strategic plans and several other things.Human resource management plays a vital role in growth of an organization. British airwayshave always been a successful industry and for its success Human resource management plays avital role. Human resource management in British airways works with heart and soul forcompanies, objectives to be achieved. There are various concepts of human resource planningwhich are to be considered for smooth running of an organization. All these concepts will beexplained through Harvard model. Planning and forecasting play a vital role in human resource planning. The basic purpose of HRM is to have an accurate estimation of number of employees required which matches skill set to obtain organizational objectives. Human resource in British airways rearranged its services so that it can work as a bridge between its employees and customers. Manpower requirement must be forecasted and for that several forecasting techniques has to be used like forecast, trend analysis and several mathematical models etc. British Airways uses Michigan Model for forecasting purpose.Recruitment Process is basically a series of steps which must be successfully cleared using some strategies before going to next steps. Diversity and inclusiveness of new staff is seen as a key aspect of recruitment strategy.Contracts of employment is a necessary relationship between employee and employer which is the main aspect for their relationship according to Harvard model as this model emphasis more on human side of Human resource management. Employment contract is a written binding contract between employee and employer, and if drafted properly can protect companies financial and intellectual resources. British Airways have Strong binding contract for all its employees and customers as British airways follows Harvard Model in which all the employees are equally important for influencing organizational outcomes.Employee Monitoring, it's basically the use of various methods of workplace surveillance to gather information about each employee to understand its behaviour, characteristics and to see 2

End of preview

Want to access all the pages? Upload your documents or become a member.

Related Documents
Human Resource Management for Service Industries
|15
|3711
|104

Human Resource Management for Service Industry Sample Assignment
|17
|4667
|21

Human Resource Management in Service Industries
|16
|5430
|26

Human Resource Management in Service Industries Assignment - British Airways
|18
|5705
|496

Human Resource Management for Service Industry Contents
|14
|3895
|346

(Solved) Purpose of Human Resource Management | Assignment
|16
|4617
|56