Human Resource Management for Service Industry Sample Assignment

HUMAN RESOURCE
MANAGEMENT FOR
SERVICE INDUSTRY

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
AC1.1 role and purpose of human resource management in British Airways............................1
AC1.2 creation of HR plan based on supply and demand to deliver new flight service to
Maderia with justification of staff role, hours and number of staff............................................2
TASK 2............................................................................................................................................4
AC2.1 an explanation of current state of employment relation in airline industry.....................4
AC2.2 Discussing the manner in which employment law affects the management of human
resources within British Airways ...............................................................................................5
TASK 3............................................................................................................................................6
AC 3.1 Job description and personal specification for Cabin Crew of British Airways............6
AC 3.2 Comparison of selection process of British airways and transport for London ............1
TASK 4............................................................................................................................................2
AC4.1 The contribution of training and development activities to the effective operation of
British Airways...........................................................................................................................2
CONCLUSION................................................................................................................................3
REFERENCES ...............................................................................................................................5

INTRODUCTION
Human resource management is the effective part of organisation which plays an
important role to solve issues related to organisation (Reiche, Harzing and Tenzer, 2018). Role
played by human resource management is improved performance management of employees,
develop organisation, safety, and to motivate employees in achieving organisational objectives.
This present report provides role and purpose of human resource management with the creation
of HR plan. Current state of employment relations and explanation of employment law which
affects management of human resources. Personal job description is provided for Cabin Crew of
British Airways with the selection process between BA and TfL. Further, in this report training
and development activities in service industries is also to be explained.
TASK 1
AC1.1 role and purpose of human resource management in British Airways
Human resource management of service industries plays an important role to manage the
overall business policies of an organisation. To maintain business policies of British Airways, it
is difficult for human resource management to maintain effective policies which overall provides
safety and security in organisation (Collings, Wood and Szamosi, 2018). To meet goals of the
organisation, it is important for human resource management to appoint right person at the right
place of organisation.
It is also the duty of human resource management to develop an effective policy for the
Cabin Crew members of aircraft which encourage employee to work hard in organisation.
Effective safety tools also have been provided to pilot and Cabin crew members so that in case
emergencies they will able to save lives of own and customers. For the use of safety equipment’s
effective training and development programs have to be developed by human resource
management for their employees of organisation.
For the effective development of HR policies, mainly three approaches are developed by
management to achieve competitive advantage (Bianca, 2018). First approach used by human
resource management is the Universalist approach which is used to describe guest of
organisation. This approach used to derive best practises in organisation to achieve future goals.
Second approach used by HR for British Airways is fit or contingency approach. By this
approach HR focus on both internal and external practises which is for selection, appraisal,
development and reward. Resource based approach is also used by human resource management
1

to achieve competitive advantage and to utilize proper resources by proper allocation is
development in an organisation.
Human resource management practises of British Airways is developed to create
motivation among employees and to provide effective commitment to employee regarding large
payment which overall helps them to achieve success of company. More emphasis of HR in
British Airways is to motivate employees by which effective remuneration with share ownership
is provided to employee by which greater involvement of employees will develop in
organisation.
Effective recruitment strategy is also developed by human resource management so that
right person is selected to achieve greater performance in organisation. To achieve profitability
in British Airways, HR develop Resource Based Model. By this model, effective decision is
developed to allocate proper resources which helps to outsource routine activities of the
company. Therefore, this model overall helps human resource management to achieve goals by
reducing cost and by providing higher quality of services to customers of the business market
(Boon and et.al., 2018).
AC1.2 Creation of HR plan based on supply and demand to deliver new flight service to Maderia
with justification of staff role, hours and number of staff
To deliver new service flight to Maderia, there are many factors which has to developed
by human resource management which is in accordance with demand and supply. British
Airways has recently sign agreement to provide new flight service to Maderia from Heathrow.
Duration of flight is four hours and per week, there will be four flight take off from Heathrow
and four flight return from Maderia in peak summer season. In rest of the year three flights take
off from Heathrow and three return from Maderia per week. For proper allocation of staff, their
working hours and their role is as follows-
Justification Demand Supply
Staff role To perform effective work,
staff role in aircraft is to be
excellent. To deliver new
flight service to Maderia there
must one pilots and one co-
To develop effective new
flight services, staff role to
play in an aircraft is not that
much. Company do not have
extra two pilots which perform
2