Human Resource Management for Service Industries : Hilton Hotel

Human Resource Management
for Service Industries
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Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
Covered in PPT............................................................................................................................3
2.1 Current state of employment relations...................................................................................3
TASK 2............................................................................................................................................4
3.1 Job description and person specifications..............................................................................4
3.2 Comparison of the selection process of different service industries businesses....................5
TASK 3............................................................................................................................................7
4.1 Contribution of training and development activities to the effective operation....................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9
.........................................................................................................................................................9
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INTRODUCTION
Human resource management is an important concept as it helps in the smooth functioning
of the enterprise. With an appropriate HRM practices chances of business growth further rises to
a great extent (Alfesandet. et.al., 2013). As it is a crucial asset for a commercial unit it is of great
importance that same is managed efficiently as this way long term aims of organisation can be
achieved. Hilton is a known brand in the hospitality industry. As it is a part of such sector which
is labour intensive it is required that decisions for their benefits are taken in a way that full
capacity utilisation of resources is made. Following report will discuss the roles and
responsibilities of HRM in Hilton along with the current legislations that are applicable on it.
Other related concepts will also be discussed in detail to get a broad understanding of HRM
practices.
TASK 1
Covered in PPT
2.1 Current state of employment relations
Legislations are an effective tool through which control over the practices of different
sector organisation can be kept by government. Over the period of time and as per the
requirements of hospitality industry different laws are formulated which aims at safeguarding the
employees and service users. This is an effective way through which an individual is protected
against any unethical practice (Budhwar and Debrah, 2013). Apart from this it also influences the
relation between an employer and employee evidence of which is given below:
Minimum wage act 1998 – This is an effective legislation which is formulated to protect
the work force from getting exploited by the employer. According to this act a minimum wage
across the United Kingdom, which from 1 April 2018 was £7.83 per hour for workers aged over
25, £7.38 per hour for workers aged 21 to 24, and £5.90 per hour for workers aged 18 to 20. It
has influenced the profit margins for the hotel industry. According to the article in Armstrong
Watson (accountant’s business and financial advisers) this particular regulation has improvised
the relation between employer and employee as now the overtime is avoided specially those who
are above 25. This way the overall impact of this act is positive for Hilton as productivity of
employees increased with quality.
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