(solved) Human Resource Management Doc
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Added on 2020-05-11
(solved) Human Resource Management Doc
Added on 2020-05-11
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Running Head: Human resource managementManagement AssignmentCase Study – ACMA Call center
Human resource management1Table of ContentsExecutive Summary.........................................................................................................................3Introduction......................................................................................................................................4Delegation........................................................................................................................................5Delegation and leadership................................................................................................................5Delegation process...........................................................................................................................5Delegation of tasks.......................................................................................................................5Obligation.....................................................................................................................................6Accountability..............................................................................................................................6Advantages of Delegation................................................................................................................6Builds trust...................................................................................................................................6Empowerment..............................................................................................................................6Stimulates creativity.....................................................................................................................7Focus on core activities................................................................................................................7Efficient accomplishment of goals...............................................................................................7Disadvantages of delegation............................................................................................................7Quality of work............................................................................................................................7Miscommunication.......................................................................................................................8Burden on employees...................................................................................................................8Misuse of power...........................................................................................................................8
Human resource management2Recommendations............................................................................................................................8Training to leaders.......................................................................................................................8Reduce span of control.................................................................................................................9Incorporate open communication.................................................................................................9Performance management............................................................................................................9Conclusion.....................................................................................................................................10References......................................................................................................................................11
Human resource management3Executive SummaryACMA is a travel call center that provides for flights and accommodation facilities for travelers internationally as well as domestically. At present, the center is staffed with 300 employees and the organization is planning expansion to 400 employees in a span of one year. Like any other organization, currently, ACMA is facing issues regarding communication, coaching delegation and performance management. All of these are causing various problems among the employees regarding staff engagement. Therefore, it is imperative that ACMA effectively addresses these issues and aims to resolve them. This report throws light on the importance of efficient delegation of work in an organization and recommends ACMA strategiesthat can help overcome this issue.
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