Strategies for Making a Firm Successful: The Role of Human Resource Management
Added on 2019-12-03
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Human ResourceManagement
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1 Role and purpose of HRM in EasyJet....................................................................................11.2 Human resource plan based on an analysis of supply and demand in organization..............22.1 Current state of employment relations in EasyJet.................................................................42.2 Way in which employment law affects the human resources in organization......................5TASK 2............................................................................................................................................63.1 Job description and person specification for the job of Customer Service Agent in EasyJet63.2 Comparison between the selection process of business of different industries.....................74.1 Contribution of training and development activities to effective operations in business......8CONCLUSION................................................................................................................................9REFERENCES..............................................................................................................................10
INTRODUCTIONHuman Resource Management (HRM) serves as the base in an organization. Withouthaving proper management of human resources, company cannot have sustainability in itsbusiness. Firms perform this function to maximize the productivity of employees. This functionfocuses on policies and systems made by human resource manager to achieve the strategicobjectives (Michael, Boella and Goss-Turner, 2013). In the present report, there will bediscussion on the role and purpose of human resource management in a service industry. For thispurpose, EasyJet has been chosen as the organization which is a British airline and deals inhospitality and travel and tourism sector with having its headquartering in England, UK (EasyJet,2015). A human resource plan will be designed here that is based on demand and supply for theselected firm. Along with that, various employment laws that affect the management humanresources will be highlighted with many other concepts related to HRM. TASK 11.1 Role and purpose of HRM in EasyJetIn the present scenario, HRM proves to be very helpful in making the hospitality andtravel and tourism industry updated with new legal information, data, statistics and examples.Thus, in EasyJet also, human resource management is having important roles and purposes. Itsmajor role in the firm is to make the current employees aware with current business and socialenvironment. The UK hospitality industry has seen a considerable growth in recent years. One ofthe most important reasons behind its success is effectual human resource management done bycompanies (Bohlander and Scott, 2010). Through having proper HRM function in the firm,EasyJet is managing its existing staff in an effective way and also, it is planning for the futurestaffing needs. It is also one of the important roles of HRM which is commonly known asworkforce planning. Another role that HRM plays is of filling the leaving gaps that haveoccurred because of retirement of a person from the organization. Thus, enterprise does it bypromoting the existing member from inside the firm which reduces the cost of recruiting newmember from outside (Bruce, 2006).First and foremost purpose of HRM in the EasyJet is to hire, train and develop staff andwhere necessary, to make them disciplined or even to dismiss them from the firm. Human1
resource management in organization focuses on using new technology which requires new skillslike global positioning equipment. For this purpose, employees need to be trained and developedin order to use advanced techniques. This will ultimately help the firm to have skilled workforcewith having efficiency in its operations by using modern techniques which increases theproductivity at low cost and efforts. In addition to this, EasyJet also offers a good salary to itsemployees as a part of function of human resource management so as to keep the workforcehappy and satisfied (Callaway, 2007). It helps the firm to gain their willingness to perform thework with higher efficiency and thus, leads to increase the productivity. Through training,employees not only gain new skills and knowledge, but also, they get opportunities for theircareer development which is also one of the purposes of human resource management inEasyJet.1.2 Human resource plan based on an analysis of supply and demand in organizationHuman resource planning (HRP) refers to assessment of present and future requirementalong with doing recruitment on a planned basis with continuous control and monitoring (David,2009). Process of human resource planning of EasyJet can be done with the help of assessingsupply and demand for labor which is like:Figure 1: Human Resource Planning in EasyJet2Business Strategic PlansResourcing StrategyScenario PlanningDemand/supply ForecastingLabor turnover analysisWork environment analysisResourcingRetentionProductivity
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