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Human Resource Management in Service Sector: Assignment

   

Added on  2020-12-30

16 Pages4699 Words447 Views
Human ResourceManagement in Service Sector

TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................21.1 Importance, role and purpose of human resource management............................................21.2 A human resource plan based on the analysis of supply and demand...................................3TASK 2............................................................................................................................................52.1 Assessing the current state of employment relations in the service sector of UK.................52.2 Impact of various employment laws on HRM in the UK with a focus on service sector.....6TASK 3............................................................................................................................................73.1 Identifying a job title in Hilton hotel and its job description and person specification.........73.2 Comparing the selection process of Hilton hotel with another service business...................9TASK 4..........................................................................................................................................104.1 Training and development in Hilton hotel and its contribution in effective operations ofbusiness......................................................................................................................................10CONCLUSION..............................................................................................................................11REFERENCES..............................................................................................................................12

LIST OF FIGURESFigure 1: Human Resource Plan......................................................................................................3Figure 2: Employment Laws in the UK...........................................................................................6

INTRODUCTIONIn the present era, firms operating in service industry are pursuing strategies that focus onproviding high level of customer satisfaction. For the same, service firms have realised thatwithout having customer oriented behaviour from employees, execution of these strategies is notpossible. Thus, firms are emphasizing more on human resource management (HRM) practices toreinforce and stimulate the behaviour of employees (Boella, 2017). Present report will discussHRM and effect of employee relations with employment law on service industries. Further, therewill be study on recruitment and selection processes with understanding the training anddevelopment in businesses operating in service sector. All concepts associated with HRM will bediscussed with reference to Hotel Hilton located in England, UK.Overview of Hilton HotelHilton is basically an American hospitality company which is known for managing andfranchising a large number of hotels and resorts. As of September 2018, the firm is having morethan 5,500 properties with number of rooms more than 8, 94,000 in around 109 nations andterritories. In distinct market segments, Hilton hotel is having 15 brands including Hilton GardenInn, Embassy Suites Hotels, Try by Hilton, Double Tree by Hilton, etc. Hilton was initially aprivate hotel but later it became a public company with an increased estimated about of $2.35billion (Hilton Hotels and Resorts - About Our Brand, 2018). The hotel was found by ConradHilton in the year 1919 in Cisco, Texas. Being one of the most recognized names in hotelindustry, Hilton is known by travellers who have been approaching it and availing the servicesfor almost a century. As hotel is providing innovative approach to products, amenities andservices, it has gained high market share as well as goodwill across the world. Hilton Hotels &Resorts is popularly known among customers for its stylish and forward thinking approach andthus, it has become global leader of the hospitality sector. The hotel is making it easier fortravellers and local customers to have luxury and relaxation with authentic hospitality and smartas well as innovative restaurant concepts (Hilton Hotels and Resorts - About Our Brand, 2018).However, for this purpose, it is making the workforce capable enough by adopting suitable HRMpractices like recruitment, selection, training and development, employee relations, etc. to gainhigh commitment from the global community.1

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