1HUMAN RESOURCE MANAGEMENT Introduction: The modern day organizations are observed to face significant amount issues with the rewarding policies. The organizations are facing notable need of introducing the effective rewarding policies in order enhance the skills and competencies of their employees. Several surveys claimed that employees tend to perform better if there is a proper recognition of their work and these recognitions are highly helpful for the organizations to increase the level of competition among the employees of it. Along with that the rewards are observed to create effective popularity for the products and services of the organizations. The paper is focused in specifying the impact of the rewarding policies among the employees and the customers and the method of handling this from the management’s point of view. Literature Review: Evaluating loyalty constructs among hotel reward program members using eWOM. The organizations of the hotel industries are observed to get affected by the word of mouth publicity in a significant manner. The electronic word of mouth is having notable impact in this case and the rewarding policies from the part of the organizations, is observed create significant amount of promotions of the mentioned form. It is observed that the paper provides an absolute proof of the best practice for the organizations in extracting good reviews from the customer based channels. The study involved an investigation of the attitudes towards the hotel loyalty programs of the members of Flyertalk.com. The study evaluated 1519 number of comments that largely showed that the appropriate rewards in the form of the discounts will be significant in gaining the praises of the customers and in managing that, the customers are in need to monitor the online activities in order to trigger theimportantaspectslikethecompanycreatedcommunication,customercreated communication, value process and program experience.
2HUMAN RESOURCE MANAGEMENT Reward management and job satisfaction among frontline employees in hotel industry in Malaysia. The organizations in the hotel industries are experiencing the need to introduce relevant and effective rewarding policies and in that case the identification of appropriate policies are much needed for the organizations in order to increase the level of job satisfaction for their employees. The paper is focused in the investigation of the link between the rewards and the job satisfaction. The study was conducted among the frontline employees of four stars and five star hotels where 150 questionnaire were distributed. 132 responses were analysed by the correlation and multiple analysis regression analysis. The results were significantly helpful in the evaluation of the best practices where it is observed that the employees job satisfaction is notably boosted by the financial rewards and the financial rewards has a stronger impact on the employees compared to the non-financial rewards. However the study showed that the impact of the non-financial rewards like health insurance or free health check-ups are also significant for the employees.
3HUMAN RESOURCE MANAGEMENT Bibliography: Berezan, O., Raab, C., Tanford, S., & Kim, Y. S. (2015). Evaluating loyalty constructs among hotel reward program members using eWOM.Journal of Hospitality & Tourism Research,39(2), 198-224. Bustamam, F. L., Teng, S. S., & Abdullah, F. Z. (2014). Reward management and job satisfaction among frontline employees in hotel industry in Malaysia.Procedia-Social and Behavioral Sciences,144, 392-402.