Importance of Employee Relations in HRM Decision Making

This document discusses the purpose and function of HRM in workforce planning and employee resourcing in JD Sports. It also explains the strengths and weaknesses of recruitment and selection practices, HRM practices for employees and employers, and the importance of employee relations in HRM decision making. The document provides an analysis of the impact of HRM practices on productivity and profitability in JD Sports.

Human Resource
Management

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1. Explanation about purpose and function associated to HRM that are widely applicable in
workforce planning with employee resourcing in enterprise......................................................1
P2. Explanation of key strengths and major weaknesses of recruitment and selection...............3
TASK 2............................................................................................................................................4
P3. Explanation of HRM practices to employees and employers of establishment....................4
P4. Evaluation related to effectiveness of numerous HRM practices to raise productivity and
profitability..................................................................................................................................5
TASK 3............................................................................................................................................6
P5. Analysis about importance related to employee relations for influencing HRM decision
making.........................................................................................................................................6
P6. Identification of essential employment legislations with their impacts on decision making 7
TASK 4............................................................................................................................................8
P7. Illustration of application about practices related to HRM for working contexts.................8
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
In a company, human resources are entire workforce which have capacity to contribute in
goal attainment. An activity or department who is responsible for managing people at workplace
so that all performances are attained timely is known as human resource management. It is linked
to practices of employees with organisational aims in for driving together with improving
productivity (Bensberg and Buscher, 2016). It is designed to complete activities of recruitment,
selection, enrolment, orientation, training & development, encouraging good relationships,
meeting legal compliances, designing feasible schedules, taking medical measures and hence
forth to improve work results that takes busines towards success. For the assessment, JD Sports
is considered. It is an UK based sports fashion retailing enterprise which was established in
Bury, UK through David Makin together with John Wardle. The company have its stores
throughout UK and nearby nations.
The report will address organisational overview, purpose and functions of HR manager,
approaches attached with recruitment and selection and diverse numbers of HRM practices. It
will also cover employee relations, necessary employment legislations and application of
practices of HRM in working of enterprise.
TASK 1
P1. Explanation about purpose and function associated to HRM that are widely applicable in
workforce planning with employee resourcing in enterprise
Overview of company: JD Sports is UK based retailer who sells sports related clothes,
shoes and accessories for men and women. In 1981, John Wardle made efforts with David Makin
to set an organisation in Bury, UK in retail industry as a single shop that further expanded into
various nations across the globe (JD Sports, 2020). Mission of JD Sports is to set standards of
business and become more productive along with sustainable business. Its vision is to become
popular as most trusted retailer in the world. The company have employee size of nearby 56585
people which contributes in expansion of business widely.
Human resource management: It is governance of employees of company that involves
all managerial functions to procure, develop and maintain people (Dede, 2019). In JD Sports, a
separate department that is human resource management works for handling all aspects
associated to people that contribute or makes efforts in objective attainment of it.
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Workforce planning and employee sourcing: Concept of workforce planning is a
process which ensures that the firm have existing and future access to people or human capital.
Likewise, employee sourcing is a proactive working to search competent or qualified person for
planned open positions. In JD Sports, workforce planning gives professionals with strategic basis
to make decisions for employees. Similarly, sourcing allows organisation to connect with
probable people prior requirement ever arises.
Purpose of HRM with employee planning and resourcing: Key purpose of HRM in JD
Sports are as explained:
 Fulfilling law compliance: Business are responsible to treat its workforce equally and
provide safe together with equitable treatment (Dos Santos, 2020). Within JD Sports, main
purpose of HRM is to update regulation related to employee recruitment and sourcing
through staying aware for laws, disseminating proper information addition to generating
procedures for ensuring adherence of elements of legislations.
 Developing competitiveness of business: Main purpose of HRM in entity is to introduce
practices and policies which results in organisational future. Within JD Sports, human
resource management is required to coordinate great initiatives with various functions for
ensuring that competitive employees are sourced who consistently maintain and improve
performances.
Functions of HRM in planning and resourcing of workforce: There are multiple
functions that are performed by HRM in planning and resourcing of employees which are
explained in relevance to JD Sports:
 Recruitment and selection: It is key function of HRM which engrosses attraction of
candidate for working and selecting best ones. In JD Sports, human resource managers
perform recruitment and selection function for sourcing workforce and picking best
qualified as well as highest potential candidates.
 Performance management: The function is key to ensure that workforce stay engaged
and productive (Guy and Ely, 2018). Within JD Sports, it is function of HRM to close
gap among workforce the company have today as well as the one which it wants in
future. It involves clear goal setting, effective leadership addition to open feedback.
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P2. Explanation of key strengths and major weaknesses of recruitment and selection
Recruitment:
An approach through which organisation searches suitable candidate so to fil vacancy is
known as recruitment. In organisation, for example, JD Sports, recruitment is used to attract
people for applying for specific job role. In the entity, following recruitment approaches are
considered:
Internal recruitment approaches: It’s where an organisation looks at current workplace
for searching suitable candidate for vacant role (Hyde and Reeve, 2018). Within JD Sports,
internal recruitment approaches help in promoting role within employees by encouraging
applications. Various kinds of internal recruitment methods that are used in JD Sports are
promotions, employee referral scheme and transfers. It benefits in cutting down costs addition to
saves money to fill vacant organisational role in minimum duration. In contrary, internal
recruitment approach have disadvantages that includes destabilising business culture, gaps
among workforce and limits fresh pools.
External recruitment approaches: Its when entities focus to fill vacancy through
suitable candidate from outside premise of establishment. There are various positions in JD
Sports which human resource management cannot fill through current workforce, for this aspect,
the department uses external recruitment approaches, for example, employment agencies,
advertising, job fairs, internships, labor contractors, job portals and hence forth. It benefits in
getting better quality candidates, bringing new insights, attracting innovative ideas and fresh
minds. Nevertheless, it discourages current workforce, adds greater cost and consumes huge time
of entity.
Selection:
Selection is a practice in which qualified and suitable person who could meet or deliver
valuable contributions is success of entity is selected for job role (Jacobs, 2017). It involves
putting right person on right position in organisation. Within JD Sports, effective selection
criteria such as process and approaches are used that ensure that business gets productive person
with set of skills and right attitude. Essential approaches of selection in JD Sports are evaluated
below:
Structured interviews: It is delineated to kind of interview wherein interviewer or
human resource manager asks set of questions about job and others are asked from interviewee
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or candidate in structed order. Within JD Sports, structured interview are conducted in which
manager devises set of questions prior to interview and asks them in same sequence so that
answers are easily placed within same category. It makes hiring process easy and more accurate,
treating all candidates equally and consistently as well as improves experiences of managers.
However, structured interview requires pre-planned activities that may not be possible to conduct
in future due to changing forces and needs approval of higher authority that consumes huge time.
Group exercise: It refers to assessed discussion activity which includes certain number
of candidates that follow set of questions posed by organisational recruiting team (Jha,
Bhattacharyya and Fernandes, 2016). In context to JD Sports, group exercise is conducted
frequently by recruiting team so to analyse ways of thinking and attitudes of candidates while
working together. The approach benefits company through providing skilled candidate in
disposal, super easy to select people, creates camaraderie among participants and provides higher
endorphin. In contrary, the approach involves unequal participation because of which wrong
decision about selection of candidate can be made and creates intrinsic conflicts among
recruitment panel for candidate selection.
TASK 2
P3. Explanation of HRM practices to employees and employers of establishment
Within all business concerns, HRM practices are relatively significant to predict affective
commitment addition to intention of turnover. These are set of actions undertaken by human
resource professionals to manage and meet objectives of hired workforce. In JD Sports, various
human resource management practices are opted by managers to gain enhancing attention from
employees so that competitive benefits are gained within international marketplace. Key HRM
practices and their benefits to employee addition to employers in context to JD Sports are
explained as:
Performance management: The practice through which work of manpower is monitored
and evaluated is known as performance management. Through the practice, human resource
professionals of JD Sports create suitable environment in which all people carry out best of their
potentials so to produce highest quality work effectively.
Benefits to employee: Performance management practice benefits employees monitoring
and evaluating their performances so that accurate feedbacks are provided to them which boost
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their morale or make them productive (Lai, Saridakis and Johnstone, 2017). In case with
employees of JD Sports, performance management practice benefits through managing their
performance and reducing chances of any problems as well as assisting them to make
improvisation in their performances to generate productive results with efficiency.
Benefits to employer: Performance management practice assist employers to make
adjustment in performances of subordinates for keeping business on track. In context to
employers of JD Sports, the practice benefits in identification of good, average and bad
performers.
Training and development: In all organisations, some practices are undertaken within
premises for enhancing knowledge, skill-sets and competence of hired candidates while
providing them instruction together with information about how to conduct particular tasks in
better ways. The practice is named as training and development. Within JD Sports, major
purpose of undertaking training and development is to organise together with facilitate learning
with development.
Benefits to employee: To organisational employees, practice of training & development
benefits by polishing their ideas and helping to acquire new learning, knowledge, etc to perform
tasks smartly. In JD Sports, practice of training and development guides to enhance innovation
within products, tactics and strategies.
Benefits to employer: Practice of training and development helps organisational managers
to provide knowledge related to working or occupation or job to subordinates. To employers of
JD Sports, training and development benefits in improving their skills and maintaining effective
team or department of management.
P4. Evaluation related to effectiveness of numerous HRM practices to raise productivity and
profitability
As per Nyamubarwa and Chipunza (2019), it is evaluated that HRM practices when
effectively undertaken then enhances productively and profitability of entity. In JD Sports, there
are certain HRM practices on which key focus are placed by managers that are performance
management, training and development, etc that raises business productively and profitability.
Evaluation of undertaken HRM practices within JD Sports is below:
Performance management: It refers to that HRM practice that improves performance
through devising individual together with team objectives that are aligned with organisational
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strategic objectives together with performance planning to attain objectives, reviewing
progresses, developing abilities of employees and so on. In JD Sports, performance management
raises productivity as it enables managers or other professionals to work together with SMART
objectives together with ensure to align with business overall goals. The practice integrates
friendliness of actions for improving team collaboration and improving HR efficiency. At same
time, performance management ensures to add progress updates of all objectives in order to keep
track of achievements addition to progress that leads in raising productivity of entity.
Training and development: It encourage employees to work with better ideas as they
acquire new knowledge and become more skilled for occupation through practice of training and
development which makes them able to complete work quicker than prior that results in making
productive outcomes for company (Omer, 2018). In JD Sports, profitability is raised by training
and development practice as it provides wider opportunities to manpower for expansion of their
knowledge base together with increasing productivity at work. It assist employees to perform
better with developed skills in working addition to completing worker quicker by less wastage of
resources. As productivity enhances, employees of JD Sports are able to perform tasks with more
independence and needs less supervision through which employers emphasis on other working
that raises productivity with productivity of business at large.
TASK 3
P5. Analysis about importance related to employee relations for influencing HRM decision
making
The concept of employee relations revolves around the approach for relationship
management amid employees and bosses (Ogwoka, Namada and Sikalieh, 2017). Similarly,
employee engagement refers to workplace approach thar results in accurate conditions for all
organisational members for giving best each day, encouraged for contributed to success of
company, committed towards values addition to enhances well being sense. In JD Sports,
employee relations foster harmonious relations among workforce contributes growth and
development that results in enhancing efficiency. Employee relations addition to communication
are certain factors which influence decision making of managers of JD Sports. The entity invest
various resources for keeping workplace healthy that impacts positively on decisions of
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professionals that are responsible to manage manpower. Various importance of employee
relations in relevance to JD Sports are below:
Improving performances: All managers devises decisions for working so that set
objectives are accomplished in defined duration. Effective employee relation makes manpower
happy and motivated to work by enhancing performances. At the time when staff members
shares issues with manages without any hesitation then it makes them more productive and puts
additional efforts into job role. Through human relations approach, top authorities of JD Sports
makes friendly relations with employees to make improvising in their performances that
influence their decisions as employee relations helps in making it or becoming employer of
choice that leads to positive contribution of manpower with high passion level.
Enhancing potentials of employees: By skilled related job aspect of employee relation
and employee engagement, superiors of JD Sports initiates practices, for example, training and
development, that helps employees to acquire key skills and knowledge which enhance
employees’ potentials. This effectively helps employees to develop and maintain positive
relationship with superiors that leads to maximising production. When employee capabilities are
enhances then it ensures ongoing production which positively impacts decisions devised by
project managers for organisational growth (Prasad, 2020).
Conflict reduction: In business concerns, issues together with conflicts are common as
these are inevitable. In JD Sports, conflicts range from complaints to working conditions that
impacts negatively on productivity together with contributes in creating distrust between
workforce that affect decision making of human resource professionals. However, human
resource approach of employee relations helps managers of the retailing business to develop
sense of engagement so that works are allotted without any discriminatory practices and effective
relations are generated to resolve conflicts by reaching on decision that benefits both parties or
the one involved in conflicts (Roberts, 2020). Moreover, decisions for investing, mediating
together with resolving complaints creates good environment at work place that reduces chances
of conflicts and improves focus towards productivity that makes them best employer of choice
resulting in positive impacts on managerial decision making.
P6. Identification of essential employment legislations with their impacts on decision making
Employment legislation are delineated to all applicable laws associated to employment, for
example, labour relations, benefit entitlement, employment standards, health and safety, human
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rights, etc. It regulates relationship among company and staff, with laws that defines behaviour
of both in working environment (Employment legislation within UK, 2020). Within JD Sports,
there are various internal and external factors including employment legislation that impacts
decision making of human resource manager related to working, safety and other aspects. Some
are as discussed:
National minimum wage Act, 1998: The laws creates minimum wages of work for
employees as well as workers in UK. The rate can modify as per time to time, it is significant for
managers of JD Sports to have awareness related to updates associated to national minimum
wages. When managers do not set or provide wags as per the act then employees starts leaving
the company and gets employment in others that impacts negatively on decision devised by
managers for employment and workforce planning.
Agency workers Regulations, 2010: An employment legislation which is devised to stop
discrimination among agency workers is Agency Workers Regulation (Rodríguez-Sánchez,
Mora-Valentín and Ortiz-de-Urbina-Criado, 2019). By adhering the law, managers of JD Sports
makes decision to provide correct payments with safe working situation and defined number of
holidays to workers hired from employment agency. With this, agency managers provides
required manpower time to time so that no work is stopped or company do not face skill shortage
that impacts positively on set decisions of managers.
Equality Act, 2010: the employment legislation forms basis for anti-discrimination
within UK. In JD Sports, all decisions about work allotment and other are devised by managers
by adhering the law for treating all staff fairly and equally. With this, managers encourage all
people tow ork together and provide equally opportunities for development in career which
improves productivity of entity resulting to positive impacts on all decisions related to work
allotment, career opportunities and so on of organisational managers.
TASK 4
P7. Illustration of application about practices related to HRM for working contexts
Within organisations, human resource management conducts practices in order to carry out
all kinds of practices systematically (Sessa and Bowling, 2020). In case with JD Sports,
professionals in human resource department or human resource manager emphasis on certain
documents to plan recruitment and selection of a candidate for vacant position that is Store
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Operator in its one of store. For this, mentioned below are some HRM practices that are applied
by human resource manager of JD Sports:
Job specification:
A document that specifies skills together with essential requirements of company
associated to vacant position is said to job specification (Smyth, 2020). In relevance to JD
Sports, job specification for Store Operator is below:
Job Specification
Company: JD Sports
Department: Store management
Job position: Store Operator
Job place: Bury, United Kingdom
Experience: Fresher
Job Summary: JD Sports is searching for store operator who have responsibility to oversee
daily operations of store and supervise store team. The position reports to store manager and
ensures efficient receipt, store together with dispatch of materials, products and son from
warehouse and store of location.
Skills required:
 Communication skill
 Adaptable skill
 People management ability
 Decision making skill
Roles and responsibilities:
 Keeping record of stock as well as restocking store as per requirements.
 Mediating confrontation among staff as well as clients, de-escalating circumstances.
 Organise work and ensures to keep store clean.
 Plan promotional campaigns related to new commodities.
CV:
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CV refers to professional document which involves summarisation of education, work
history together with skills (Taylor and Woodhams, 2016). For the job of Store Keeper, human
resource manager of JD Sports has received the following CV:
Andrew Williamson
Street 8, Hertfordshire, UK
Contact No.: [phone]
Main Address: [e-mail]
Personal profile statement: An adaptable, responsible together with motivated post graduate
who is seeking a position in retail company in which I can grab opportunity for utilising my
skills and past experience to help business growing and expanding.
Education:
 Bachelor of Business Administration from Aston University with A+ Grades.
 Master of Business Administration from Warwick Business School with A Grade.
Skills:
 Effective communication skill.
 Problem Solving ability.
 Network building skill.
Hobbies and Interest:
 Reading books.
 Solving puzzles.
 Socialising with people.
Declaration: I declare that mentioned all details are accurate and correct to my knowledge.
Documentation of preparing notes for interviews:
Interview is a structured practice in which interviewer asks questions and interviewee
provides answers (Witcher, 2019). For candidate who have applied for position of Store
Operator, Human resource manager of JD Sports have prepared following questions to ask in
interview:
 Tell me something interesting about yourself.
 From where did you heard about the company and the position?
 Why should you want this position?
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 What motivates you to work in the field? Where you see yourself in future?
Job Offer
Job offers is known as document of invitation for latent person to work at specific job
role for a superior (Yawson and Yamoah, 2020). Job offer devised by human resource manager
of JD Sports for candidate selected for position of Store Operator is below:
December 26, 2020
JD Sports
Bury, United Kingdom.
Dear Mr/Ms Andrew Williamson,
We feel privilege to inform you that all your recruitment and selection practices are completed
successfully. As per your performance, we have hired you for the job position of Store Operator
at JD Sports. Your date of joining is January 16, 2020 and employment of 150000 pounds per
annum. Other details wil be communicate dto you on your first day of work.
Thanks and regards
Human resource Manager
JD Sports
CONCLUSION
From the discussion, it can be concluded that human resource management plays significant
function in company. It is an action or method that is devised for hiring together with managing
staff for organisational objectives and improving overall efficiency. There are multiple functions
and purpose for which human resource management carry out activities in business. Recruitment
and selection help in attracting and placing right talent at right position on right duration. HRM
practices guides to define organisational structure, developing effective coordination, embracing
wider developments and dedicating time in goal attainment. Employment legislation is complex
aspect that impacts decision makers of venture to get their head down at durations and lead
various for asking list of legislations of employment which can be referred back to manage daily
operations. Job description, curriculum vitae, preparatory notes for interview and offer letter are
some practices applied to work contexts.
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Online:
Employment legislations within UK. 2020. [Online]. Available through: <
https://www.peninsulagrouplimited.com/topic/employment-law/uk-list/>
JD Sports. 2020. [Online]. Available through: <https://www.jdplc.com/>
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