Skills, Knowledge and Behaviour of HR Professionals in JD Sports

Unit 35

Contents
INTRODUCTION...........................................................................................................................1
Task 1...............................................................................................................................................1
P1. State the employees skills, knowledge and behaviour needed by the HR professionals ......1
P2. Evaluate completed personal skills audit to identify appropriate knowledge, skills and
behaviours and develop a professional development plan for a given job role. .........................3
TASK 2............................................................................................................................................6
P3. Differentiation between training and development in context to JD Sports..........................6
P4. Evaluate the need for continuous learning and professional development to drive
sustainable business performance ..............................................................................................8
TASK 3..........................................................................................................................................10
P5.Demonstrate understanding of how HPW contributes to employee engagement and
competitive advantage with a specific organisational situation ................................................10
TASK 4..........................................................................................................................................11
P6. State different approaches to performance management and demonstrate with specific
example how they can support high performance culture and commitment.............................11
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
Developing individual, teams and organisation is a process for business human resource
management to evaluate their qualities and skills. The development of performance is the set of
activities to build knowledge or skills, improve weaknesses and utilize strengths (Brilingaitė,
Bukauskas and Juozapavičius, 2020). Human resource professionals make plans, organise and
direct the organisation functions of the company to achieve the goal more effectively. They
manage the hiring and interviewing of new employees then recruiting them after discuss with top
managers on plan of action. Developing individuals is a solution, as well as the continuous
improvement of the capabilities of human resources professions by assignments, mentoring and
targeted training. The selected company is JD Sports which was established in 1981, by John
Wardle and David Makin. It deals in goods related to the sports such as cloths, footwear and
accessories. They also sponsor multiple football associations, teams and players.
The following report covers about employees skill, knowledge and behaviour required
by HR professionals then implementing or evaluating about learning and development to make
sustainable business performance. Further, it covers different application of HPW and its
competitive advantage and contribution employee engagement. At last an appraise of the ways in
which the factor of performance commitment and culture can support.
Task 1
P1. State the employees skills, knowledge and behaviour needed by the HR professionals
Continuing professional development refers to process of learning and documenting the
knowledge, professional skills and experience by an individual along with company skill
development training (Chen and Wang, 2018). Human resource management of JD Sports
managing and hiring people to achieve goal and better performance. In the context of JD Sports,
Assistant Manager HR Development are engaged in by attending conferences, training courses,
seminars and workshops as well as attending online course to gain necessary skills for
performance and career development. CPD helps an employee to manage their time and improve
performance. Manager record it accurately, which provides data and proof of continuing
professional development as well as helpful for professional responsibility and employer
appraisals or direction. The CPD of employees recorded by experts, group reading, personal
action research and F2F workshops.
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For individual developing and better performance in JD Sports, the skills, knowledge and
behaviour required by Assistant Manager HR Development are given below:-
Basis Description
 Knowledge
A
 Technical knowledge: It is a set of knowledge required to
perform a particular task such as programming language,
technical writing and program designing (Clarke, 2018). In JD
Sports, the Assistant Manager HR Development need to increase
their technical skills to collect and record the data, evaluate the
process of training, make polices related to hiring and recruiting
of staff.
 Business awareness: It is the ability to understand the situation
and current trend which leads an organisation toward success.
Assistant Manager HR Development of JD Sports company
improves their business awareness knowledge to understand the
needs for recruitment and training of the staff. As well as to know
about the skills and specialisation needed for the job assigned.
 Skills  Leadership skills: It refers to the skills managers to guide and
organise employees to reach the organisation and individual goal.
Assistant manager HR development of JD Sports need to enhance
their leadership skill for planning and managing people in various
department as well as guide people and give them chance to their
self-growth and increase their capabilities.
 Communication skills: It refers to the skills of HR which used to
convey proper information from directors to staff (Cleary and
Doody, 2017). In the context of JD Sports, assistant manager HR
development should convey all r manger information from
directors to staff and workers to increase productivity, seem less
flow of work and easy to understand the purpose of work. With
proper communication HR can increase morale of employees to
create healthy and positive work environment for the benefit of
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