Contemporary Issues and Emerging Trends in HRM of Hospitality Industry

HUMAN RESOURCE
MANAGEMENT

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
QUESTION- 1.................................................................................................................................1
Contemporary issues and emerging trends in HRM of hospitality industry................................1
QUESTION- 2.................................................................................................................................3
Job Description and person specification....................................................................................3
QUESTION-3..................................................................................................................................8
Process of performance management to assist in reducing employee turnover and identifying
the needs of training and development........................................................................................8
QUESTION- 4...............................................................................................................................10
Critically analyse and revise two existing HR policies and practices.......................................10
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................14

INTRODUCTION
Human resource management is strategic approach to manage and handle the people in
an organization effectively such that it can derive competitive advantage for the company in the
industry. This develops operational efficiency for the business through the boosted morale and
satisfaction of the employees. The project shall be highlighting the contemporary issues and the
recent trends in the process of managing human resource in the hospitality industry. The
contemporary issues like managing change and adaptation to the new innovations are now
successfully managed by undertaking various specialized training sessions. Apart from this the
report shall be reflecting the job description and specification of the various management
positions within the hospitality industry. The various roles and responsibilities that are performed
by the top management in order to maximize the level of satisfaction that is derived by the
employees. It shall be discussing the performance management and its significance in assisting
the reduced employee turnover and discovering the need of training and development. Lastly it
shall be reviewing the HR policies and practices that are to be communicated to the staff in the
hotel for generating awareness regarding the functioning. The recruitment and selection policy
that is undertaken by the management and the stress management practices are to be
communicated and accordingly suggestions and feedbacks must be welcomed for improvisation.
MAIN BODY
QUESTION- 1
Contemporary issues and emerging trends in HRM of hospitality industry
There are some contemporary issues that are faced in the human resource department of
the hospitality industry like cross- cultural diversity, change management, workplace diversity
and retention of the employees. There are also certain emerging trends developed in order to
cater to the inefficiencies that are pertaining in the human resource management and developing
better services to satisfy to the guests and enhance their stay at the hotel. Some key issues and
emerging trends in HR of hospitality industry are:- Cross-cultural communication:- It is a contemporary issue that is faced by the human
resource of the hotel regarding how to communicate within the cultural diversity that
exists in the workplace. The people belong to different cultural background, traditions,
linguistic barriers, beliefs, mentality etc. The difference in the value systems lead to
conflicts in the workplace which is a major challenge that is being faced by the HR
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manager (Boella and Goss-Turner, 2019). Due to the linguistic differences there are
several barriers to effective communication in the business and which leads to wrong
transmission of the information. This can be efficiently handled by the management by
establishing formal lines of communication and also conducting the awareness
programmes regarding the perception of the various culture. Change management:- Managing the change and innovations in the organization is also
one of the recent issues in the hospitality industry. Since technological changes and
higher expectations of the guests is the emerging trend in hotels nowadays, so it is
challenging to adapt to the changing business environment of the hotel (Top HR
challenges in the hospitality industry, 2021). The workforce restricts changes so effective
training and developmental sessions are to be designed so that the employees are trained
to work on the improved technology of the hotel. Employee retention:- Retaining the employees for longer term is also a challenge that is
faced by the hotel. The high degree of labour turnover may be due to technological
changes, work-culture diversity, low level of motivative and less growth opportunity
(Goh and Lee, 2018). These factors contribute to increasing the overall cost of the
company. In order to boost the morale of the employees and retain them for longer
periods the HR is planning talent management and performance appraisal system. This
shall ensure satisfaction of the employees and in turn they shall be loyal with the hotel. Sustainable development:- The sustainable development is one of the emerging trends of
the hospitality industry which is also posing severe challenges to the human resource
department of the hotel. The guest satisfaction can be derived by fulfilling the corporate
social responsibilities towards the society. It shall involve less pollution, clean and green
environment, waste disposal and following the 4'R policy to save the essentials for the
future generation (5 Challenges for HR in The Hospitality Industry, 2021). Many
practices and policies have been designed to ensure that sustainability of the environment
is ensured and customer satisfaction is maximized in the hotel. Globalization:- The era of globalization is one of such trends that is there in the recent
times because of which the employees of the company are forced to the multi-cultural
environment and different business policies according to the business environment
(Chand, 2016). The expansions that are being done in the growth oriented countries lead
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