Issues in Human Resource Management within the Hospitality Industry

ISSUES IN HUMAN
RESOURCE
MANAGEMENT
WITHIN THE
HOSPITALITY
INDUSTRY

Table of Contents.
INTRODUCTION...........................................................................................................................3
MAIN BODY .................................................................................................................................3
Researching and selecting three articles on the contemporary issues (Emerging trends)
associated with Human Resource Management in the Hospitality Industry and producing
reflection......................................................................................................................................3
Designing and developing job description in hospitality organization........................................5
Synthesizing the process of Performance Management within omni hotels and resorts to assist
organization to minimize staff turnover and identifying training needs and enhancing
promotions...................................................................................................................................9
Critically analyse and revise two existing Human Resources policies and practices................11
from omni hotel and resorts and communicate to all employees .............................................11
CONCLUSION..............................................................................................................................13
REFERENCES .............................................................................................................................14

INTRODUCTION
Hrm is the strategic approach which is mainly responsible for hiring, recruiting
and selecting candidates which is right for performing various task in company. Various issues
relating to human resource managements in hospitality management is compromising acquiring
various talented employees for working, retaining employees, globalization, ever-changing
technology and various other challenges faced in HRM in hospitality sector. Omni hotels rand
resorts recognized as the international luxury hotels, providing leisure services to large users.
This hospitality exists as for providing various services by establishing leisure destinations
related to accommodation, food and beverages and other facilities for providing satisfaction to
guests arriving at hotels. The leisure resorts is providing main four facilities as of establishing
signature restaurants, Wi-Fi connectivity and wellness options. This project report provide detail
relating to contemporary issues and emerging trends faced by the human resource management
in the hospitality sectors by researching and selecting three articles also providing refection.
Further, developing and designing the job description and person specification ranging form
various management position in company. Also, conceptualizing the concept of performance
management in omni hotels and resorts for minimizing the staff turnover also identifying the
needs of training and enhancing promotions. Lastly, providing details by analysing and
reviewing two existing human resource polices and practices for communicating employees and
existing in the company.
MAIN BODY
Researching and selecting three articles on the contemporary issues (Emerging trends) associated
with Human Resource Management in the Hospitality Industry and producing reflection
Selected at the trainee position in the human resource department in Omni hotels and
resorts by researching and selected three articles is about the issues comprising firstly,
workforce diversity is the challenges and issues faced by the human resource management in
company. The article name is the workforce diversity is Cultural Diversity and Indicated
Intercultural Implications in the Hotel Working Environment in the United Kingdom.
Workplace diversity in the hospitality management impacts the company operations and working
patterns as of managing various operations and services in hotels.
Workforce diversity are mainly consisting of belonging from different cultural
background comprising unique cultures and acquiring different characteristics. Being appointed

and selected as trainee in the leisure hotel, workforces diversity mainly recognized as challenge
for the human resource management in the company. As it hinders the hiring and recruiting
practices and processes adopted by the company. The workplace diversity is being arises by
retaining and recruiting bad talent for working in company. Also, when certain communication
issues operating at different level of team members arises diversity in workplaces which hinders
the team working. As when working with the different culture background and belonging from
different culture arises language barriers which impacted the communicating between various
employees working in the company at different levels as for providing various dine in services
and other accommodation services. Working with diverse workforce in company has impacted
the working patterns and arise various communication barrier as belonging from different
cultures.
As managing the workplace diversity is very important as it helps in supporting
employees equally working In company. For reducing the impact and managing diversity in
workplace, employees must be equally supported, must be appreciated and opinions must be
understood of all employees by taking suggestion in making decisions related to the
accommodation services and improving the services and guest experiences in better way. As
while working with diverse employees it impacts in both positive and negative way.
Furthermore, diversity in the hospitality in omni as team working it increases ambiguity and
complexity. The differences in opinions of employees working in the hotels increases complexity
and confusions as by taking decision to the Hrm. As For managing diversity in workplaces HRM
must comply and follow various policies and rules for managing diversity which helps in
achieving positive results. As managing diversity as for working in hotel helps in achieving goals
positively and also aid in increasing organizational performance by providing better guest
experiences and satisfaction.
As selecting and researching the second article for considering HRM issue,
Globalization impacting the human resource management is the recent trend. When company is
expanding its operation into the other countries as for providing better services related to
hospitality impacts the HRM. globalization impacts deeply as for managing the human resources
acquired form diverse culture and preferences working in company (MISHRA, 2022). For this I
must have to consider the various practices as for hiring and retaining employees as for working
and adopting new policies and procedures for working into global countries with new policies.