Issues in Human Resource Management at Ritz Hotel: A Contemporary Analysis

Issues in human resource
management

Table of Contents
INTRODUCTION...........................................................................................................................3
Presenting three articles on contemporary issues associated with HRM....................................3
Job description.............................................................................................................................6
Critically analyse two exiting HR policies and practices of Ritz Hotel and communicating to
all employees...............................................................................................................................7
REFERENCES................................................................................................................................1

INTRODUCTION
Human Resources Management (HRM) is a strategic approach which involve the effective
and efficient management of people or talent in a company or organization for the purpose of
gaining competitive advantage (Zondo, 2018). The present report is based on Ritz Hotel,
London. Ritz hotel is a second grade five star luxury hotel of London that was founded in the
year 1906. In hotel, there are around 23 number of suites, 3 restaurants and 111 rooms. The
report will discuss the contemporary issues associated with human resources management faced
by the Ritz hotel HR manager and team. Further, the report will design and develop the job
description and personal specification of different management position within Ritz hospitality
organization. In addition, the report will conceptualise the process of performance management
within Ritz hotel in order to reduce the staff turnover, identifying the needs of training and last to
enhance promotion. The HR team of a hospitality organization plays vital role in increasing and
enhancing the productivity of its staff. Lastly, the report will discuss the two current human
resources policies and practices followed by Ritz hotel such as 360-degree performance
management feedback system etc. and communicating the same to all employees.
Presenting three articles on contemporary issues associated with HRM
Article 1: Emerging trend and challenges in Human resources Management
In the present article, the different emerging trend and challenges in human resources
management of the organization is being revealed. At the time of reading this article, I have
found out that human resources team of an organization is play vital role towards the success of
organization because their main objective is to maximize the performance of employee. Further,
I have also analysed that the three most significant challenges that come from environment,
organization and individual side that affect the Human resource of the company which have to be
understand by HR manager and its team. The environmental challenges faced by human
resources management of the organization is due to change in external business environment,
globalization, lack of skill & expertise, workforce diversity legislation compliance etc. I have
understood that in the present world, managing a workforce diversity is one of the emerging and
biggest challenge for HR team (Zondo, 2018).
Further, from this article I have also analysed that the organization challenge for HR
manager is include gaining competitive position, creating positive workplace, creating self-

managed teams, organizational restructuring etc. But the most significant and emerging issues
that are faced by HR teams is development suitable organization culture where people can able
to work positively and with its full potential (Emerging trend and challenges in Human
resources Management. 2022). Lastly in this article I have identified that providing personal
development to staff through proper and continuous training and development is another
challenge that HR team are facing in the present world. From my point of view, the HR
management of the company have to adopt proper strategies to manage diversity and
development of employees.
Article 2: Covid-19: HR’s main Challenge revealed
This article has revealed the main and significant challenges of HR management of
organization that they have faced during this Covid-19 outbreak. At the time of going through
this article, I have identified and analysed that almost 7 in 10 HR leaders think that crises
management and business continuity planning is the top challenges of human resources
management during the Covid-19 outbreak. It is because during the pandemic situation and
temporary closer of business the company unable to provide same benefits and salary to its
employee which they give before this pandemic. The impact of which employee became highly
demotivated as their income has decreases. Further, I have also analysed from this article that
managing flexible work arrangement and employee communication during the Covid-19 is also a
biggest challenge as the employee do not come to office and understanding their concern from
distance is though task for HR teams.
Addressing employee concern, implementing preventive measures as well as reviewing
current welfare policies is also a main challenges of human resources management which I have
understand from this article reading and researching. From this article, I have also identified and
analysed that in order to understand the concern of its employee and maintaining a proper
communication with them even during the pandemic situation, the HR team should adopt virtual
training and feedback sessions (COVID-19: HR's main challenges revealed. 2022). It might be
one to one session where each employee gets the chance to communicate with top authority and
share their views. In this way, HR management can deal with the challenges they are facing
during pandemic.