Human Resource Management Practices of Coles

Human Resource Management Practices of Coles 0
Human Resource Management Practices of Coles
System04121
6/3/2019

Human Resource Management Practices of Coles
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Contents
About Coles................................................................................................................................2
Recruitment and on boarding.................................................................................................2
Identification and Advancement of High Performing Staff...................................................3
Managing Staff Performance.................................................................................................4
Staff Engagement and Retention............................................................................................4
Organisational Health and Safety...........................................................................................4
Diversity Management...........................................................................................................5
Resolving Workplace Disputes and Industrial Relations.......................................................5
Evaluation and Recommendations.............................................................................................5
 Make a business pleasant place to be:.............................................................................5
 Offer employees rewards:...............................................................................................6
 Give employees room to grow:.......................................................................................6
 Share positive feedback with employees:.......................................................................6
 Be transparent:................................................................................................................7
 Offer flexible scheduling:...............................................................................................7
 Non- Monetary benefits:.................................................................................................7
 Motivate individuals:......................................................................................................8
 Prioritise work life balance:............................................................................................8
 Have open door policy:...................................................................................................8
References................................................................................................................................10

Human Resource Management Practices of Coles
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About Coles
In this report HRM policies of Coles are discussed. Coles is a company that has sustained to
provide good quality of products for 100 years now, it delivers exceptional customer service
and a pronounced value to a million of Australians. Coles is a supermarket, retail and
customer service chain which als0 has its headquarters in Melbourne. It was founded in 1914
by George Coles. Coles has 1, 00,000 employees now and is also a rival of Woolworths. The
human resource policies which act as the continues guidelines which helps to manage the
people. the policies are presented to the HR manger in a lot of matters which concerns the
employees and also state the organization resolved of the organization to the different aspects
of the human resource management like the recruitment, promotion, compensation, training,
selections etc. apart from this the report also discusses various recommendations for the
motivation and growth of the employees (Chanlat, and Özbligin, 2017)
Recruitment and on boarding
Coles receive around 3000 to 5000 paper based applications per week for 9 divergent types of
recruitment process. It recruits around 60,000 people annually. Coles does not have any
consistent process of selection and it does not track or communicate. It takes 30,000 tests that
are marked manually. They also use online application process and Coles also take interviews
on calls and the selected candidates are intimated through emails and SMS. The whole of
Cole’s selection process is as follow.
STEP 1:
 Line Manager succumbs online
requisition.
 Automated Acknowledgement &
STEP 2:
 Candidate finishes an application
form.

Human Resource Management Practices of Coles
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visibility of activity.  Automated Application Broadcast.
 Candidate Completes assessment.
 Electronic transfer to Store
 Applicant accepts ASR/SMS/Email
updates.
Step 3:
 Line Manager Conduct’s face to face
interview and ref check.
 Phone call to Recruitment with
interview outcomes.
Step 4:
 Automated electronic contract sent
to applicant
 Candidate Completes online
induction.
Identification and Advancement of High Performing Staff
Most of the employees nowadays are very open to feedback. The managers at Coles review
the presentation of the employees and keep the track record of the employee’s performance
so that they can review the performance and see the growth of an employee. Coles also have
performance valuation activities which help in identifying the major objectives of the
employees. The first is on the base of roles and responsibilities, on the basis of individual
goals, on the basis of the behaviour of the employees, the overall evaluation and one on one
meeting. All of these things benefit the company to identify the performance of the
employees and also helps them to know the advance high performance staff (Desman,
Moodie, Roebuck, and Siha, 2011)