Issues and Emerging Trends in HRM in Hospitality Industry

Human resource management

Table of Contents
Introduction......................................................................................................................................3
1 Issues and emerging trends in HRM in hospitality industry ....................................................3
2 : Job description and personal specification of different management position in Savoy hotel
......................................................................................................................................................5
3 : Process of Performance management ..................................................................................12
4 : HR policies ..........................................................................................................................14
Conclusion.....................................................................................................................................16
REFERENCES..............................................................................................................................17

Introduction
Human resource management is concerned with managing people in the organisation.
Human resource management of any organisation indulge in the process of Hiring, recruiting and
staffing the right person for the right position in the organisation(Michael, 2019). The main
motive of human resource manager is to provide proper training and development to the new and
existing employees as well so the organisation can attain their desired goal. This report speaks
about the human resource management of Savoy hotel, which is located in London. Savoy was
the very first hotel luxury hotel which is using electric lights and electric lifts in the entire
building. This report focuses on issues and challenges faced by the human resources
management in this hotel is discussed in this report. Besides this, job description and person
specification has also mentioned in this report apart from this process of performance
management along with this different HR policies has also explained in this report.
1 Issues and emerging trends in HRM in hospitality industry
HRM has to face a lot of issues in the hospitality industry as the trend of hotels are
increasing day by day (CATHOLICDIOCESEOFPORT, 2020). Some of the major issues and
challenges faced by the HRM is people empowerment, employee turnover, hiring of skilled
employees cultural gap etc. apart from this HRM has to manage and walk with rapidly growing
technologies.
Increase in the virtual working
One of the emerging trend which is going on in almost all the industry and it is also there
in the hospitality. So this has become a trend but more than a trend it has been an issue for the
HRM of hospitality (Issues Related to Human Resource Management in the Hospitality Sector,
2020). Due to the proliferation of covid19, work from home or doing all the work virtually has
become a trend in most of the countries. This trend has shifted the traditional way of working
into the modern work. But this has become an issue for the HRM of the hospitality industry as
this industry works on providing services to the customers but even though the HR was working
and doing their work from home. As many big hotels did not close their hiring and recruiting
services so it was the responsibility of HR to conduct interviews online apart from this HR has to

give training and development to the employees of hotel when the hotel was close due to the
lock-down besides this HR of many hotels did many activities such has creating and making new
jobs providing proper training and development etc. so this has become an emerging trend and
emerging issue as well (Shayo and et.al, 2017).
To offer flexible workspaces
This is the another challenge and issue for the HRM of hotels as after the pandemic now
the people have started travelling and they are visiting to different as the hotel is known for
delivering best services to the customers and most of the hotels are open for 24 hours as they
want to recover the loss they have faced in lock -down and due to the pandemic (Królikowski
and et.al, 2019). So it is a challenge for HRM to provide flexible working hours and flexible
workplace to the employees so that they don't get stressed from the extra work because in hotels
employees have to do night shifts as well so it is the responsibility of HR to manage the working
hours and shift timing of employees in such a way so that they feel relaxed and enjoy the work.
Health and safety protocol
Nowadays hygiene, cleanliness and safety has become very important in this industry as
the hotels are engaged in providing services, accommodation etc. for that HR has to set new
policies for Covid, as most of the HRM of different hotels have prepared self declaration form
for the visitors, travellers and for employees as well, and it is very important for health
perspective because in hotels people come from different regions, locations and countries. So as
per the policy of HR they have to sign on s self declaration form while staying in a hotel apart
from this, the HR has set some different guild lines for those employees who are working in the
hotel (Fenner and et.al, 2020). HR has to ensure that all, the employees who are working in the
hotel must follow the protocol, the must wear gloves, mask and maintain the social distancing as
well. Apart from this those employees who are engaged in cooking they have to follow the
protocol that they must sanitize their hands before cooking anything same as those who are
working in restaurant area of the hotel they have to sanitize the dining and sitting area to protect
the health of their and the customer as well. Besides these employees have to share their
residential and address and travel history if they have gone to different places. Apart from this
HR has make new policies for the suppliers as well they also provide raw – material after doing
proper sanitisation.