Human Resource Management in Hospitality Industry

HUMAN RESOURCE
MANAGEMENT
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TABLE OF CONTENT
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
1 : Articles on the emerging issues and trends associated with HRM in hospitality industry ....3
2: Job Description and Person Specification...............................................................................5
3. Performance management within hospitality industry............................................................9
4. Two existing HR policies and practices.................................................................................11
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14
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INTRODUCTION
Human resource management is the process of recruitment, selection, inducting
employees, training and development, etc. which are essential elements in an organization.
Competition in the market is increasing rapidly therefore there are a lot of factors for the internal
working which have to be considered which would make the company have a higher operation.
Tru by Hilton is belonging from the hospitality industry which was founded in 2016 and is
having its headquarters in Virginia, United States. There are 116 locations current in which this
organization is operating so that there is a higher brand value and image which the company can
have. The report would consist of issues and emerging trends in this sector, job description and
person specification and performance management so that there is going to be lower staff
turnover and training needs. Existing HR policies and practices which the organization are
following so that there would be higher communication so that there would be higher operations
and productivity in the organization is also going to be discussed in the further report which gets
in more clarity of working.
MAIN BODY
1 : Articles on the emerging issues and trends associated with HRM in hospitality industry
The main motive of HRM in any hotel and organisation is to recruit new employees and
provide them appropriate training so that they can perform their job enthusiastically. Apart from
this HRM has to look for the salary and wages of the employees. But HRM also faces issues and
difficulties. The major issues faced by the HRM in hospitality industry are-
Increased staff turnover rate
This has been one of the biggest concern for HRM in the hospitality industry, as the
people working in different hotels want to change their job as they don't receive any kind of
future growth and also the another issues faced by the employee is salary and compensation, they
feel that they are getting less amount as per their work (Barot, 2019). So this has been a
challenge in-front of HRM to hire such candidate who remain in the job for long. So the
increased staff turnover has become a challenge for the HRM. Because no one hotel want that
their skilled and talented people leave the job for the sack of better salary and wages. Apart from
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this many hotels feel that their each and every employee has a spirit and talent to become a
manger and a leader one day therefore they are trying to provide promotion to their employees so
that they remain for long in the hotel, so the higher management of hotel and HRM are trying to
resolve such issues and want to remove the problems faced by employees in the hotel so by
communicating with them HR are trying to resolve such issue.
Challenge of recruitment and training
Recruitment and providing training has become a new emerging trend for HRM as, due
to pandemic, all the recruitment process has been shut down now it is a big issue in-front of
HRM to conduct all the interviews and recruitment process online (Fathy, 2018). Apart from
this, the another challenge is to choose the best candidate through online interview apart from
that after selecting them, HR has to provide them training about their work. It becomes very
difficult for the HR department to fulfil the needs of the hotel as well and due to lock down
hotels have to remain shut for months so it becomes difficult forb HRM to offer handsome salary
package to the skilled candidate. Apart from this, being a HR of big hotels it becomes more
difficult for the HRM to get qualified candidates. Apart from this, the another challenge in the
recruitment is that the HR has the responsibility to attract skilled employees towards the hotel. It
is the emerging issue for this HR who are working in small hotels who don't have named and
fame so it becomes difficult for the HR to draw the attention of skilled and talented people
towards the small hotels as well.
Increased harassment cases
Increased cases of harassment has become a global issues nowadays and the hospitality
industry is also not left from such serious problem (Chytiri and et.al, 2018). Harassment take
place more with women employees in the hotel. It can be done by the guest and higher
management of hotels, and therefore it has become a challenge for the HRM to reduce such
issues. HR has to make some strict rules and policies in their hotel so the employees feel safe and
protected. It also spoils the name and reputation of the hotel when such cases come in the
limelight. So it is the challenge for HRM to safeguard the goodwill of their hotel. Apart from
this, sometimes employee also take undue advantage of their right when they get fired from the
hotel they may charge a fraud case of harassment against the hotel to spoil the reputation and
goodwill. So it becomes difficult for HR to concentrate on providing best services they have to
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