This assignment covers various research methods in human resource management, including investigating business issues, understanding human resource management practices, and providing examples of HRM in different contexts. It also includes online resources and references for further study.
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Table of Contents INTRODUCTION...........................................................................................................................3 TASK 1............................................................................................................................................3 A)Functions and aim of Human resource management.........................................................3 Strength and weaknesses of several recruitment and selection methods...............................5 B) The strengths and weakness of different approaches to selection.....................................6 C) Potential improvement:.....................................................................................................7 TASK 2............................................................................................................................................8 A) Person specification for role of receptionist......................................................................8 B) Advantages and disadvantages of current methods of advertising for jobs......................9 C) Recommendation to Chocolate Presence for advertising for receptionist vacancy........10 TASK 3.........................................................................................................................................10 A) The benefits of different HRM practices for employee and employer...........................10 B) How Microsoft encourages its workers through the way it designs its job roles............12 Define the role of HRM practices in increasing the profitability and performance of the business.................................................................................................................................13 TASK 4..........................................................................................................................................14 A)Analyse the importance of employee relations in respect to influencing HRM decision making..................................................................................................................................14 B) Key approaches to engaging workers as discussed in Summit and how to improve communication in Microsoft................................................................................................15 C) Determine the key components of employment governance and its effect on decision making of HRM....................................................................................................................15 CONCLUSION..............................................................................................................................18 REFERENCES................................................................................................................................1
INTRODUCTION Human resource management playsa crucial partin any kind of organisation as it is responsible for thegrowthof thebusiness. Theprimaryaimof HRM is manage people and the workplace culture and environment. Besides this, in every kind of organisation HR do various activities like recruitment, hiring, training, development programs and many others. Moreover, HRM plays avital role in maintaining the relationship employer and employees. It isnecessary for HR manager to recruit talented candidates in their organisation in order to enhance their performance and become successful. According to the brief in this report, there are two organisations will be taken which are “Chocolate Presence” and “Microsoft”. So through this report, it will be understand that what is the goal and functions of HRM, strength and weakness of different approaches to recruitment and selection, benefits of different HRM practices and their effectiveness on the organisation. Moreover, how the employees relations and employees legislationimpactontheHRMdecisionmaking(HumanResourceManagement(HRM): Definition & Functions. 2019). TASK 1 A)Functions and aim of Human resource management HRM inthe organisation isliablefor recruiting, hiring, positioning and training and development of the workers employed in an organisation. Human resource department have vital role in the organisation as it enables the employee's of the organisation to work towards aim of the business in an effective way. Every firm has it on set of rules and regulation that are to be followed by the workers so that theobjectivesof the organisation can beattained(Human Resource Management.2018).The manager of the company Chocolate presence has defined different set of practices, quality of work and has also established a relationship between the various departments of thefirmin order toruntheir business. Some functions of human resource departments are mentioned beneath : Function of HRM: Recruitment and selection-This isthe core function ofHRM in which they are focussingon hiring the most suitable candidates with the required amount ofabilityand knowledge to perform the tasks. The HR manager of the Chocolate Presence must ensure that the candidate which they have hired is highly skilled and is placed at right position in regard of
carrying a standard of work. The manager must focus on hiring the right person at right place on right time. Training and development –It is the mostessentialfunction for every organisation as it involves providing guidance and training to the workers to improve their skills and capabilities to perform the tasks(Training and Development.2019). The manager of the Chocolate presence must provides training and development sessions to their employee's on adailybasis so that it would increase their skills and enhance their knowledge so that the working of the workers can be enhanced in a proper manner(Cascio and Wayne 2015). Purpose : Law compliance :The manager of the organisation must consider all the rules and regulation enforced by the government inorder toobviateanyjudicialcompliance. The HR manager of the Chocolate presence must ensure that the company as well as workers are performing all their operation considering all the rules and legislation so that they can avoid faults. Performance appraisal :The HR manager is accountable for determining the execution of workerso that they can find the reasons behind the variances in performance gap in order to bring required changes.TheHR manager of chocolate presencemust examine the executions of employees regularly so that the employer will be able toidentify the performance gap between actual or anticipated and then correct those to better efficiency. Problems faced by the organisation and the role of HRM in resolving them : Budgeting: This is the main problem which is faced by the organisation as allocation of the budget in the business is the main concern if it is not done in a proper way the organisation may undergo difficulties which can lead to the complexity in their working to resolve this the department of HRM has been established which focuses on the allocation of the funds in such a manner so that the business can perform their activity with the sufficient budget and resources. RelationwithEmployee's:Thisisthemajorproblemswhichisfacedbythe organisation due to which the relation between the employees and organisation has lead to increased level of the conflicts so resolve this situation the business as considered the HR who focuses more on the delegation of proper authority and responsibilities so that the employees in the organisation feel free to perform their job activities.
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Current problems and plans for future growth of Chocolate Presence the business of chocolate presence is facing a problem of increased rate of labour turnover due to their strict rules and regulation. This leads to increase rate of turnover as the employees within the business does not works in a continuous manner they also needs the environment where the familiarity is maintained. The business suppose to have higher growth in the near future by enhancing and increasing their methods of selection of the candidate. To grow in the near future the business also decides to conduct test and interview very all the question are related to the job and proper training and development to the staff will also increase the future position of the business. Strength and weaknesses of several recruitment and selection methods. These factors plays a vital role in organisation as these factors enables the organisation to hire the most suitable candidate with required skills and abilities for the works so that thedesired outcomesof the organisation can be achieved in most significant manner. Recruitmentand selection process in the organisation isanswerablefor the employment ofworkersin the association(The Importance of Training and Development in the Workplace.2019). Recruitment :The process of recruitment is concerned with inviting the applicants to apply for the job with the skills and knowledge which have be enlisted with the help of advertising about the particular job(Armstrong and Taylor, 2014).This procedure yield to situateoriginative promotion for empty placethat promote latentcampaigner to go for job in the organisation. There are various recruitment approaches such as : InternalRecruitment-Itistheprocessofrecruitingthecandidateswithinthe organisation rather then recruiting the outside talent. This process of recruitment will help the chocolate presence in hiring the existing talents within the firm who are aware of the working procedure of the organisation and would reduce their cost of training and development of new talents. Somecapability and imperfectionsof this approach are : StrengthWeaknesses Internal approach will help the firm in boostingthemoraleofexisting employee'sandwillalsohelpin reducing the cost of hiring new talents. This approach limit and restrict the process of polling a fresh talent into a businessandalsoprovideslessjob suitability.
External recruitment- It is the process considered to be the essential one as it involves hiringofnewandfreshtalentfromoutsidetheorganisationwiththehelpofputting advertisements about the vacant position available within the business(DeCenzo, Robbins, and Verhulst, 2016).This process also focuses on conducting special research for appointing the fresh talents. It also consist of some strength and weaknesses : StrengthWeaknesses The strength ofthis recruitment method is that itwhich allow new blood to join the organisation with new skills and knowledge. Externalrecruitmentisonewhich consumes more time and cost and also have high employee turnover rate. B) The strengths and weakness of different approaches to selection. Selection is refers to as the process of selecting the most suitable candidates on the basis of their skills and knowledge required to perform the particular job. To select the candidate there are number of selection methods which can be adopted by the company(Albrecht and et. al., 2015). in this the candidate are selected on the basis of different different criteria which have been fixed by the human resource of the company. This process plays a crucial role in the business as this involves selecting of the candidate who would perform in the business and will lead the firm to the higher level. Following are the methods of selection used within the business of Chocolate presence: Assessment Test:this method of selection is considered to be as the best method of selection as here the candidates are asked answer the question in the test according to which the decision for their selection is taken. The company has created their own assessment test on that basis they hire their candidates these test are on the English comprehension and Math test. A standard has been set to select the candidate that is to pass the test a candidate must get 50% marks in both the subjects. Strengths
This will enable the recruiter in easily evaluation of the candidate on the basis of their skills and knowledge. Easy comparison can be done between the candidates. Weaknesses this method involve much time as here at initial level the test is taken after that are manually checked and the results are given.The criteria choose for the selection of candidate to work in the chocolate factory is not suitable as through English and Maths test the judgement for the candidate ability cant be taken. Interview:this methods is done between the interviewer and the interviewee where the interviewer ask a series of question to the candidate sitting in front of him. Face to face conversation is done within this interview method. This method is utilise by the company of the Chocolate presence in an informal manner where the chat is done for at least 10 to 15 minutes. Strengths In this the easy evaluation about one's knowledge based on his skills can be determined. Thevacantpositionisfulfilledinasuccessfulmannerasthequestionarenot unnecessary all the question are based as per the requirement of the job only. Weaknesses This is to be performed in a formal manner, informal chats may leads to the wrong criteria for the selection. This process of interview is more biased in nature . C) Potential improvement: Here the company needs to focus on the adoption of the different methods such as web conferencing and Group discussion as this will enable them in hiring the candidate with most suitable talent and a state of mind through which the business can perform their operation easily and can have a sound decision making process. Web conferencing will allow business to connect internationally so that the business can grow beyond the national boundaries. Role of HRM in increasing the skills and abilities of employees. Chocolate presence is required to perform several function which would be defined by theHRMof the organisation such as recruitment and selection. Recruitment and selection would enable them in hiring the most suitable candidate with appropriate skills and knowledge. These
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skills and knowledge of the employee's with defined roles and responsibilities would help the business of the chocolate presence in attaining their goals within a time frame. Example : Chocolate presence is operating their business in the field of chocolate based greeting cards so in order to carry their business forward there is a requirement to hire a candidate with the knowledge and skills about this department so that the profitability of the business can be increased(Budhwar and Debrah, 2013). Valuate the strength and weakness of various recruitment and selection methods. Both the approaches help the business of Chocolate presence. These approaches are present in every organisation as this would allow the business of chocolate presence to hire the staff from within or outside the business. By the applicability of Internal approach chocolate presence would select the personnel from the functional level of the organisation as they have the complete knowledge about the working of the business and are loyal towards the firm. On the hand, external recruitment would allow them to hire new blood or fresh talent who are highly skilled and have to knowledge of current technologies and situation).(Sparrow, Brewster and Chung, 2016). Definespecificillustrationsrelatedwiththecapabilitiesandimperfectionsofthe recruitment and selection process There are defined some examples which are related with the strength and weaknesses of recruitment and selection process are as follows: For example :To operate the business chocolate presence needs to hire new employee's who have the ability to bear the risk associated with the operating of the organisation. This would increase their strength by selecting right applicants who could work with their efforts and skills for the accomplishment of goals. Similarly If the company chocolate presence focuses on internal approach it would help them in enhancing their performance and alsohelp them to enhancein overall performance of thefirmas through internal process the company will fill their vacant position. TASK 2 A) Person specification for role of receptionist Person Specification Designation:Receptionist
Division:HR department Key:It shows the required details as an evidence: (A): Application form, (I): Interview, (R): Role AttributesEssentialDesirable Qualification& Experience Post graduation in management from a university. Minimum 3 years of working experience as working in a receptionist in HR department. Experience of employed as a receptionist in a management sector. Skills or knowledgeGood communications skills, Microsoft office skills, handle pressure, and professionalism. Abilitytounderstand theworkingsituation and informing others in an effective manner. B) Advantages and disadvantages of current methods of advertising for jobs ChocolatePresenceusesinternaladvertisingmethodandadvertisingjobsonthe noticeboard outside the main entrance of company premises. The advantages and disadvantages of both the methods are discussed below : Chocolate Presence is using the internal advertising method as they are select all the employees with the help of noticeboard outside the entrance of the organisation. Here are defined the advantage and disadvantage of both methods: For internal advertising- AdvantagesDisadvantages It will help the business to retain its employees for a longer period of time. Thismotivatestheengagementofthenew employees with new ideas and innovations. It is a very fastest processes of selection as inItincreasethediscriminationwithinthe
this method managers are already aware about the skills and talent of the employees. organisation as the managers can bias among all the employees. For advertising through noticeboard- AdvantagesDisadvantages All the candidates can get the opportunities of join the firm. Notarangeofcandidatescanapproached through this method. It is a very common advertising method as onlyanoticeplacedontheannouncement boards for the vacancy. Various skilled candidates who is not able to come across the notice board loose the change of join the organisation. C) Recommendation to Chocolate Presence for advertising for receptionist vacancy The vacancy for the position of receptionist at Chocolate Presence can be filled with the help of social media as it provide huge portfolio to attract the various By giving the proper details for the vacant position. There are various methods of advertising the job at social media like LinkedIn, Twitter, Facebook and others. The main motive behind adopting this method is snatching the attention of interested candidates only so that company will be able to screening them at primary level. TASK 3 A) The benefits of different HRM practices for employee and employer. Human resource management is the demand of every organisation to operate their business as global level(Brewster, 2017).The HR manager of the chocolate presence is required to perform different functions in order to increase theiroverallpresentationso that the targets and aims of the businesscan be achieved within a shorter duration of time(What are Employee Relations?2019).Humanresourcemanagementalsoservesdiversifiedbenefitstoboth employee's as well as employer's- HRM PracticesDescriptionEmployer'sEmployees Training andThe main motive ofComposing of trainingProper training and
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Developmentthe Microsoft behind providing training program to their employees is to increase the chances of their succession in the marketplace. For this, they are providing scholarship programs and internships to increase the knowledge of the employees. and development programmes on the regular basis by the HR department of the organisation will support the business of Microsoft to enhance their workers performance as well as it will also increase their level of productivity which would helps to achievement of the organisational goals(Hendry, 2012). development programme will help the employees of Microsoft to perform their task by enhancing their skills and knowledge regarding their areas of work so that the business can gain a position of growth. Recruitmentand selection Thisistheforemost partofthe organisationasitis relatedtoselectan mostappropriate candidatewithinthe organisation. Themanagerofthe organisationis responsiblefor hiring andrecruitingthe potential employee for the organisation. This wouldsupportthe business of Microsoft ingaininga competitorbenefit with the help of their highly skilled staff. Appropriate recruitmentand selectionprocess providesemployees withseveralgrowth opportunity . It would also help the business of Microsoft to retain their employees for a longerdurationof time. Flexibleworking arrangement Microsoftprovide flexibleworking Thiswillhelpthe employerstogetthe Asbecauseofthis facility employees can
optiontothe employees which have direct positive impact ontheemployeesas becauseitprovide greatfacilitytothe workertodotheir work from home, have aflexibleworking houroraspertheir suitability. bestoutcomesfrom theemployeesas becausetheir employeeswillstay satisfies from their job. Also, it helps them to retain their employees for a longer period of time. maintainthebalance between their personal andprofessionallife whichcreatesa positive impact on the overall performance of the business. Several function that would impact the business of Chocolate presence are : Fair evaluation system: This would provide benefits to the organisation by the appropriate evaluation of employees performance with being biased. This would also allow business to take measure decisions regarding the employees re-enumeration, salary, wages and compensations. Performance management: It is connected withsuperiorworkers which verifies that they play out a fundamental job in improving the presentation of a current representatives . HR officialaccomplishtheiractivitythrough observing the exhibition of new representatives.Itis the most appropriate strategy for association since it causes them to gather all important data through which it is simple for them to give basic input that is embraced by association to finish their work(Anderson, 2013). B) How Microsoft encourages its workers through the way it designs its job roles As Microsoft is a well-recognised organisation for its innovations and development in technology. In order to encourage its employees Microsoft uses employee empowerment and reward schemes. Also they are providing frequent promotion chances, a healthy environment and effective training so that the employees will accomplish their work with great efficiency. Innovative ideas are also given to the employees so that they will be able to easily cope up from all the issues which they have to face in the company. Thus, it can be stated that effective job
designs helps in evaluating their responsibility, accountability, and impact on a job assigned to them so that they will become more responsible towards their job. Different methods used in HRM practice and its evaluation Tosupervisetheactionsof the workers every businessassociationhave focused on the factorofhumanresourcemanagementwhichhasbeenprovenbeneficial.Forexample- Organisations have considered on the performance management which is used toexaminethe performance of employees within the organisation. Continuous evaluation of performance help the employees to work effectively towards the goals of the organisation. It have some positive as well as negative impact on the performance , positive is that it would help them in motivating the employees whereas negative would be that organisation may have to face difficulties while implementing HRM practices(Berman and et. al., 2019). Define the role of HRM practices in increasing the profitability and performance of the business Above discussed all HRM practices greatly affect on the productivity and profitability of the organisation. As human resource department is responsible for maintaining the good relationship with the employees at the workplace which helps them to increase the profitability and productivity of the business. Effective HRM practices helps them to sustain their skilled employees for alonger durationof time. which results higher productivity and brand value. There are described about the some of the HRM practice which are followed by the Microsoft to increase their profitability and productivity: Manpower planning-It is also called HRM planning which is a process of putting right people for a right project on right time so they able toaccomplishthe goals and objectives of organisation in anappropriatemanner. This planning is verynecessaryfor everybusinessas it ensures the organisation that they have utilized all the resources according to theirabilityand knowledge so they able to attain their desired outcomes and able to higher their productivity and profitability. Performance management system-This system helps the Microsoft to evaluate and monitortheemployeeperformance,variousdepartmentsperformance,andoverall organisational performance. Moreover, it also assist them to manage their resources according to every individual that will motivate the employees to do work efficiently. With the help of this system they will able to track every individual progresstowards their organisational goals and
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objectives(Storey, 2014).By this they can easily find the exclamations which are coming in their organisational activities and able to reduce this speedy. TASK 4 A)Analyse the importance of employee relations in respect to influencing HRM decision making Employee relations refers to that relationship where an employer and employee sharing a healthy bond in the organisation. There is employee relation and engagement formulation applied by the management of Microsoft. This formulation provide great satisfaction to the employees and deal with resolving the issues and conflicts which might arise and impact the work of the employees(Morgeson, Brannick and Levine, 2019).If the good relationship exist in the organisation then employee will feel positive about their job and also feel that they are portionof a great organisation. Despite the importance of the relationship for the whole organisation, there are some points which described the impact of relationship on HRM decision making: The HR manager of the organisation must include all the employees in the decision making process andrenderthe responsibilities to their inferior for solving the issues and conflictsfrom the organisation that will great impact on their mind as they will understand themselves a part of the organisation and help the organisation to accomplish their goals and targets. An effective relationship between the employees and employersassistthe HR manager to realizethe demands and needs of them from the company. Then they will able to take decision according to this which will help them to take support of their employee as well as able to attract arange ofcustomers. The HR manager ofthe firm must focus on the execute the methoddecentralization so the employees able to share their views, ideas, and problems about their activities to the management which will help the management to improve their flow of information and attract various employees towards the increasing the productivity and profitability. The HR manager needs to provide better training programs and development programs for their employee so that the skills,abilities, and knowledge of employees can be
increased. This will help them to get support their employees in the new implemented changes which results higher productivity and brand value. B)KeyapproachestoengagingworkersasdiscussedinSummitandhowtoimprove communication in MicrosoftYammer: This refers to the establishing communication channel to maintain the proper flow of information, build transparency and create strong position by sharing the best practicesand crowdsource ideas so that organisation can drive into success. This approach will help the Microsoft in indulging everyone fro leader ot workers in working procedures effectively. SharePoint:This element help in engaging the workers with the help of using natively mobile intranet. This will help the Microsoft in engaging every employees in utilizing the upgrading technologies in their working process so that the success of the organization can be maintained. C) Determine the key components of employment governance and its effect on decision making of HRM. Human resource management is a necessary part of anyfirmas it is responsible for the success of the operational activities(Oechsler, 2012).For maintaining a healthy environment, effectively fulfilment of goals, and maintaining the higher performance and brand value of the organisation, it is must for Microsoft to consider certain rules and laws in their operational activities. It will help them to attain their desired outcomes and also impact positively on the organisational policies. There are described below about some of laws and legislation which should be followed by the Microsoft for maintaining effective working environment and management are as follow:- Equity Act, 2010:This act is combined two laws within which areRace Relation Act 1976 and the Disability Discrimination Act 1995. These both the laws protect the employees from any kind of discrimination(Drucker, 2012).This law is applied on the organisation for protecting the employees fromfavouritismbecauseof sex, race, gender, age, and religion. It ensures that any organisationshouldgive equivalent opportunitiesto all the people and their employees within their organisation. The company needs to ensure their employees that they will get fair remuneration and equal opportunities in the organisation. Also, by following this law Microsoft able to build their employee as well as consumers trust and able tocontainthe employee for a long period of time which helps to higher productivity and profitability.
Employee Protection Act, 1978:This law is related to the protection and safety of the employees that should be followed by any kind of organisation. This act ensures that every organisation should provide a specific structure ofwages, pension, fixed working hours, and commencement of job. It is essentials for Microsoft to adopt this law as it helps them to motivates their employees towards their goals and objectives because by following this law they can give assurance to their employees that they will get fair salary, pension for their work and of they work for extra hours then they will definitely get extra remuneration also. Health and Safety at Work Act, 1974:This is most important act as it is related to the health and safety of the employees. This act tells about the responsibilities of an organisation that they should give assurance to their employees that they are safe at workplace. For this Microsoft should provide them a good working environment, safe equipments to use, primary treatment facilities, training them on the safety and health management and also give them travel opportunities to enhance their working interest. This all will helps them to feel their employees like home which will motivates them to do more efforts towards the organisational goals and objectives(Cascio and Wayne 2015). Keyfeatureof employee relation management and employment legislation that affect on HRM decision making These two term employee relation management and employment legislation are related with each other. As if the company is following all the legal frameworks likeflourishing, risk- less and balanced environmentin their workforce they able to maintain smooth and healthy relationship with the employees. This will helps them to HR managers to get an effective support in decision-making as their employees always ready to accept new challenges and changes in the organization also it will help them to build their trust among the employees which will help to improve their organization overall performance(Briscoe, Tarique and Schuler, 2012). CriticallyevaluateemployeerelationstheapplicationofHRMpracticesimpacton decision-making The above discussed all the HRM practices have greatly influence the operations of HR manager.Astheyareplanningtoprovidingtraininganddevelopmentprogramsand development opportunities to the employees it will positively impact on the employee as well as organisationalperformance.Otherside,performanceappraisals,leadershippractices,and
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compensation facilities are profitable for the employee but not for the organisation sometimes. These all the aspects have greatly impact on the decision making of HR managers. There are various aspects which leads to both positive and negative effect on the decision making: Positive impact:Employee relation is the main and core component within the firm these relation positively impact the business organisation as this leads the organisation to be conflicts free as better relation between the employees may reduce the chances of conflicts and work effectively towards the accomplishment of goal of the business. Negative impact : better employee relation may sometimes leads to the decreasing level of performance as the employees within the business become more friendly to each other and focuses less on the working due to which the profit margin may leads to decreased level.
CONCLUSION From the former task it can be summarised that human resources management have a significant role in the organisation in order to measure the level of position of the company. But in offering to draw off specialist successfully it is basic for HR to oversee great connection with labourer as itassistin better the increase completion and efficiency of association. In connection to this it is significant for the HR supervisor to construct incredible dealings with their specialist and to define the systems and approaches which will help the organization in accomplishing its long haul destinations. Alongside this it is additionally significant for the HR coach to see all the governancethat has be upheld for the association to embrace so as to expand their exhibition.
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