Impact of Reward Management on Employee Satisfaction at Hilton Central London

Running head: HUMAN RESOURCE MANAGEMENT
Human resource management
Name of the student
Name of the university
Author note

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Abstract
This research had evaluated the impact of reward management on the employee satisfaction
in Hilton Central London. The research had aimed to examine the degree and nature of
relationship between the different aspects of reward management. The critical analysis of the
past literature had shown that there was contradiction among different authors. Therefore, the
research had to evaluate this contradiction. On the other hand, the mixed method analysis had
been conducted where both survey and interview had been conducted. The analysis of the
collected data had shown that there is moderate correlation between reward management and
employee satisfaction. The report had provided suitable recommendations based on the
findings.

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Table of Contents
Chapter 1: Introduction..............................................................................................................4
1.1Research Title....................................................................................................................4
1.2 Rationale (Background)...................................................................................................4
1.3 Significance of Research..................................................................................................4
1.4 Aim...................................................................................................................................5
1.5 Objectives.........................................................................................................................5
1.6 Research Question(s) or Hypothesis................................................................................5
Chapter 2: Literature Review.....................................................................................................6
2.1 Introduction......................................................................................................................6
2.2 Rewards............................................................................................................................6
2.3 Employee Satisfaction......................................................................................................7
2.4 Conceptual Framework....................................................................................................8
2.5 Literature Gap..................................................................................................................9
Chapter 3: Methodology............................................................................................................9
3.1 Research Methods............................................................................................................9
3.2 Research Instruments.....................................................................................................10
3.3 Sampling........................................................................................................................10
3.4 Ethical Issues..................................................................................................................10
3.5 Data Analysis.................................................................................................................11
Chapter 4: Interpretation, Findings and Discussion.................................................................11
4.1 Research Limitations......................................................................................................11

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4.2 Quantitative analysis and Interpretation.........................................................................11
4.3 Qualitative analysis and Interpretation...........................................................................12
4.4 Discussion......................................................................................................................13
Chapter 5: Conclusion and Recommendation..........................................................................13
5.1 Conclusion and key findings..........................................................................................13
5.2 Recommendations..........................................................................................................14
5.3 Future Research Scope...................................................................................................14
References................................................................................................................................16
Appendices...............................................................................................................................19
Appendix 1...........................................................................................................................19
Appendix 2...........................................................................................................................24
Appendix 3...........................................................................................................................25

4HUMAN RESOURCE MANAGEMENT
CHAPTER 1: INTRODUCTION
1.1Research Title
Reward management leading to employee satisfaction at Hilton central London
1.2 Rationale (Background)
Employee turnover is one of the key issues in the hospitality industry for decades and
recent studies and trends in the market shows that the turnover rate in the United Kingdom
hotel industry is 30% which is way higher, when compared to other companies in different
sectors (Muller-Heyndyk 2018). This means that out of 10 employees, 3 employees leave
organizations within a year. This has been a concern for the management in various
organization but on the other hand, there has been an increase in part time and casual workers
in the industry which makes this turnover ratio skewed. Moreover, lack of adequate payment
and compensation is another factor makes employees’ move to other jobs and industries.
This research has taken these factors into account to understand the influence of reward
management in enhancing the satisfaction level of the employees. Hilton hotels & Resorts
are group of services which provides full hotel and resort services (Www3.hilton.com 2019).
It is the flagship brand which represents the hospitality industry in United States of America.
In this study, Hilton Central London has been taken as the case study where different
employees within the organization would be surveyed and the managers would be
interviewed to identify the way reward management affects their satisfaction levels.
1.3 Significance of Research
This research has aimed to address the topic of employee satisfaction and past studies
have shown that there are different factors such as motivation, performance appraisal,
training and development, rewards, recognition and benefits which assists in contributing to
the satisfaction level of the employees. However, this research has narrowed the topic further

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to understand how reward management affects the satisfaction level and performance of the
employees. Rewards is a key aspect in the hotel industry as past studies have shown that
employee leave organizations for better compensation and benefits. This research would be
able to provide an understanding of the staffs view and bring about an awareness among the
management within Hilton Central London so that they can improve on their reward
management processes.
1.4 Aim
The main aim of the research is to examine the impact of reward management on
satisfaction level of the employees at Hilton central London. The different elements of
reward management and employee satisfaction will be linked and analysed and compared to
examine the degree, nature and direction of relationship between the variables.
1.5 Objectives
 To examine the different elements of reward management at Hilton central London
 To examine the different element of employee satisfaction at Hilton central London
 To evaluate the impact of reward management on satisfaction level of the employees
at Hilton central London
1.6 Research Question(s) or Hypothesis
What is the impact of reward management on satisfaction level of the employees at Hilton
central London?
H0: There is no impact of reward management on satisfaction level of employees at Hilton
Central London
H1: There is positive impact of reward management on satisfaction level of employees at
Hilton Central London