Role of HR Department in Hotel Services

Running head: Human Resource Management
REPORT
ON
HUMAN RESOURCE MANAGEMENT
Name of the student
Name of the University
Author Note:

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Part 1:
Role of HR Department:
According to several investigation the importance of Human Resource Management
has a significant impact on the Hotel Services and their environment. Fundamentally HR
department follows three impactful functionalities in order to enhance the hotel services
which includes the expert capability of employ requirement, employ training and
administration benefit (Ružić 2015). As a director of the HR department of this hotel there is
a high responsibility to select capable employ as well as this post demands an expertise on
several social laws for the sake of the betterment of the hotel staff and customer services.
The Practices performed by the Human Resource Department in a 4 star hotel are
described below:
Employ Recruitment and Selection – One of the significant characteristics of the HR
department is to recruit staff with high work expertise as well as a proper attitudinal
behaviour.
Team Work – Most of the time the HR department will initiate the team work process with
multifunctional teams in order to enhance the capability of group work among all the staff
(Hoque 2013).
Retention – In order to influence the employ work interest towards the hotel the HR
department has decided to provide the employs retention plans such as incentives and several
more attractive packages.
Training – Another impactful responsibility of a Human Resource Department will provide
proper training to the staffs in order enhance their operative level. Along with enhancing the

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work process HR department has manages to provide proper leadership styles to other
departments in order to influence their departmental skills (Noe et al. 2017).
Employ Involvement and Relationship - Along with the above responsibilities HR
department also takes the initiatives to involve hotel staffs in several extracurricular activities
in order to provide them refreshment in their workplace which also helps to improve their
relationship among each other (King and Lawley 2016).
Rewards and Appraisal – Followed by the above responsibilities HR department will
organize a reward and appraisal ceremony in order to appreciate the effort of employs by
giving them rewards and appraisal which will help to motivate the employ (Boella 2017).
Organizational Chart:
An organizational chart is a pictorial representation of the employ hierarchy
depending on the organizational structure. In order to develop any effective organization
there are several benefits of organizational chart such as it provided an organized way to meet
the objective of any as well as it divides complex task in to few simple parts which helps to
finish those task efficiently (Zhang, Yu and Lv 2015).Along with the above feature it helps to
get valid analysis of the organizational work load as well as the occurrence of any
misleading. Thus, being a director of HR department of this 4* hotel there are several new
aspects which has noticed, must be incorporated with highest priority in order to provide best
service to the customers as well as to the employs (Smith 2016). The recommendation of the
organizational structure are provided below which will help to deliver effective services for
the new hotel.

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Followed by the organizational chart there are several new recommendation present
comparing with the conventional organization structure. New implementation has taken place
in department of HR which has separated the training and development process from the team
of recruitment and also includes a new team with the objective of employ motivation.
Part 2:
Job Description and Person Specification –
While considering the employ recruitment it is necessary to build a job description as
well as person specification in order to simplify the requirement procedure. Thus a
comparison on job description and person specification is mentioned below. After the
analysis of Job Description and Person Specification several differences has been observed
General Manager
Front Office
Manager
Ass Front Office
Manager
FO Supervisor
Night Manager
Night Auditor
Executive
Housekeeper
Ass Executive
Housekeeper
HSK Supervisor
Executive Chef
Sous Chef
F&B Manager
Ass F&B Manager
Outlet Manager
Sales Manager
Reservation
HR & ADMIN
Recritment Training and
development
Employe
Enganement
Hotel Manager
Ass Hotel Manager
Ass to the General
Manager