Understanding Human Resource Management in Titan Travel UK Introduction 3 Task 1 - Understanding Human Resource Management at Titan Travel UK Introduction 3 Task 1 - Understanding Human Resource Manag
Added on 2020-07-23
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Leadership ManagementProfessional DevelopmentWeb Development
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Human resource management in Titan travel UK1
Table of ContentsIntroduction..................................................................................................................................3Task 1 – understanding human resource management at titan travel..........................................41.1Explain the importance of human resource management, its role and purpose in Titan travel41.2Develop and justify a human resource plan based on the analysis of supply and demand for Titan travel within UK............................................................................................5Task 2 – Assessing the impact of employee relations and employment laws on Titan travel.......62.1 Investigate and assess the current state of employment relations within UK Travel and Tourism....................................................................................................................................62.2 Identify and discuss how various employment laws affect the management of human resources in Titan travel...........................................................................................................7Task 3 – Understanding the recruitment and selection process...................................................73.1 Discuss job description and person specification of digital designer for Titan travel in UK.73.2 Compare recruitment and selection process in Titan travel with another service business.9Task 4 – understanding training and development activities at Titan travel.................................94.1 Examine the training and development function in Titan travel and assess the contribution of training and development activities to the effective operations of the business....................9Conclusion.................................................................................................................................10References................................................................................................................................112
Introduction Human resource management is regarded as one of the most important functions of theorganization that plays a key role in employee management as well as maintenance ofa positive culture and environment in the office (Chile, Fraccaroli and Sverke, 2017).The importance of HR is usually overlooked by the firms which makes it less successful.Hence if this activity is carried out effectively then an immense contribution can bemade towards overall direction of the company followed by attainment of goals andobjectives (The Importance of Human Resource Management, 2017). The presentreport has thus been prepared as a newly appointed HR trainee of Titan travel UK inorder to understand the process of HRM and current state of employee relations as wellas employment law within service sector of UK. Focus has also been given onrecruitment and selection process that is practiced within the organization followed byits training and development. Titan travel UK Titan travel in UK is one of the leading escorted tour operators that offer services toEurope and all around the world that is present over 70 nations. The company offersmore than 300 itineraries to the consumers through train, air, ocean or river cruise. Thecompany further gives a huge emphasis on quality and pays attention to individualneeds and preferences. It further ensures that the employees accompanying the touristsare knowledgeable about the destinations so that the clients get a chance to visit thehidden gems and also pass through scenic routes. Its major services are in form of VIPhome departure service, professional and friendly tour managers, high quality hotelsand modern coaches (Titan travel, UK). The company further makes sure thatexcursions, entrance fee, food and entertainment facility is included in the tour priceonly. Titan travel recently received 10 gold and 5 silver awards at British travel awardwhich is the largest consumer choice poll for leisure travel. This has made Titan as themost successful tour operator in the year 2017 (Awards, 2017). This is all possible asthe management has made sure that fantastic holidays are provided to the peoplethrough its well trained employees in order to make them happy. It further trains theemployees in such a manner that they come out as real travel experts for the travelthereby making the experience a memorable one. 3
Task 1 – understanding human resource management at titan travel 1.1Explain the importance of human resource management, its role and purpose inTitan travelHuman resource management is very important for Titan travel UK as it laysemphasis on the greatest resource of the firm being its employees. It helps in overallselection, recruitment as well as development of employees without whom even thebest plans and ideas will fail. HRM helps to ensure that there is an effective usage ofemployees so that better returns can be provided to the organization in terms of ROI(Mitchell, 2017). If HRM is not developed in a proper manner then Titan travel is mostlikely to lose in the area of utilizing the human resources thereby not attaining success.HRM in this regard plays different roles in Titan Travel Company which are as follows; Recruiting and selecting candidates - It assists in recruiting as well as selectingthe right candidate for a job within Titan travel. The knowledge and skill set of Hr.team is utilized to weed off the candidates that are not suitable for the givenposition such as sales personnel, marketing agents, front desk or tour guides. Training and development activities - The HRM team ensures that the employeesare well trained in the area of building new skill set and sharpening the old onessuch as communication with consumers, time management etc. as well ascarrying out effective employee development programs (Chile, Fraccaroli andSverke, 2017). Motivating the employees - Motivating the employees is one of the main rolesplayed by HRM team in Titan travel which is done by improving the overallworking conditions, increasing job satisfaction, recognition the work done by tourguides among others. Appraising the performance - Next is the performance appraisal function which isdone by usage of techniques like 360 degree analysis, paired comparison,management by objective among others (Tripathi and Ghosh, 2017). Thesetechniques aids in documenting the performance as well as petition of employeesso as to ensure that they are rewarded and steps are also taken to improve thereworking. 4
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