Function of Human Resource Management: Assignment

Human Resource
management

INTRODUCTION...........................................................................................................................................3
Task 1...........................................................................................................................................................4
a) Importance, functions and purpose of HR to Squire's Garden Centers...............................................4
b) Advantages and disadvantages of current recruitment and selection method used by Squire's
Garden.....................................................................................................................................................5
Task 2...........................................................................................................................................................8
a) Job description along with person specification..................................................................................8
b) Advertisement for Customer Service Assistant...................................................................................9
c) Recommendation of other medium to fill the job vacancy of customer service assistant.................10
d) Questions asked in an interview .......................................................................................................11
Task 3.........................................................................................................................................................11
a) Benefits of Square's offering Apprenticeships to organisation and apprentices................................11
b) Development opportunities available for employees........................................................................12
c) Range of rewards and benefits for staff. Extent up to which this will motivate employees and their
retention. ..............................................................................................................................................13
Task 4.........................................................................................................................................................15
a) Define employee engagement and importance to employee relations.............................................15
c) Explain how UK employment legislation influence human resource decision making.......................16
CONCLUSION.............................................................................................................................................17
REFERENCES..............................................................................................................................................18

INTRODUCTION
Human resource management is a systematic approach used by large number of
organizations in order to manage and organize people within the company in an effective
manner. Human resource is one of the important asset in the company, which aid them to attain
their goals and objectively effectively. One of the main purpose of HRM is it will help in
enhancing the productivity of the company by increasing the efficiency of staff members. In the
present report Squire's Garden Centers is chosen as the base company (Alfes , 2013). It serves to
local communities and is a family owned horticultural business. This is the company which
creates best, suitable and innovative practices in the industry of UK garden center. It has around
15 Centers in Surrey, across North and West London, Sussex, Middlesex and many more.
Squire's Garden Centers was established in the year 1963 by D.J. Squire. It is the report which
includes a detail description of HRM, its scope and purpose. In addition to this, the present report
consist of ample number of aspects of human resource management as well as application of the
same. Along with this, effectiveness of different key factors of HRM are going to be covered in
this report. At last it involve various external as well as internal factors which impact the
decision making process.

Task 1
a) Importance, functions and purpose of HR to Squire's Garden Centers.
Human resource is a systematic method in which company hire or recruit effective and
capable candidates so that they help them in order to attain organizational goals successfully. It
refers to a process which consists of organizing, directing, planning as well as controlling human
assets. Managers of the company provide training sessions to their employees along with this
they give compensation to them according to their performance in order to accomplish
organizational goals. In the present context, HR manager of the base company which is Squire's
Garden Centers need to examine the requirements of staff members. Each and every individual
within the organization provide training session to improve the performance and efficiency. In
order to satisfy their requirements of customers, company wants to expand their business
activities which as a result increase the overall profitability of the organization.
Role of HRM:
In order to accelerate performance, productivity and profitability, human resource
of Squire's Garden Centers plays very essential role an important role. Some of the roles and
responsibilities of HR manager are as follows:
Planning and forecasting: For developing plans and strategies, it is essential for the HR
manager to examine the current staff members. Also, it has also been identified that whether
existing employees handle the working conditions or they required new talent in the organization
to accomplish organizations goals effectively. One of the most significant responsibility of a HR
manager in Squire's Garden Centers is to develop effective plans and transfer required
information in order to achieve positive outcomes. Squire Garden is a medium scale company
deals in plants and gardening. HR manager of the company identify needs of staff members and
develop plan to recruit as well as to perform various activities effectively. Major aim behind this
is to analyze requirement of workforce and formulate plans accordingly.
Recruitment and selection: Recruitment is a process in which large number of
candidates are shortlist , appoint or select within the company. On the other hand selection is a
process in which best and suitable candidate is chosen from large number of applicants. HR
manager of Squire's Garden perform effectively while recruiting and selecting potential

individuals within the organization. Also it will aid them in order to enhance their performance
and profitability as new and fresh talent bring innovative ideas. Squire's Garden is a medium
scale company therefore it is necessary for them to retain their skilled as well as potential staff
members. Along with this, it is also very important to retain customer as well. HR manager plays
essential role as they are the one who select suitable candidate for the company. Main purpose
behind this is to fulfill the requirements and demands of the organization so that they will be able
to provide services effectively.
Orientation: It is the process develop by the organization for their new staff members.
HR manager of Squire's Garden create orientation sessions to their employees within the
organization. It helps them to become friendly environment with their colleagues, structure of the
organization and from the functioning of the company. In context to Squire's Garden it is a small
business entity deals in horticulture. Orientation aid the new candidate to get knowledge about
the working environment of the company as well as about their roles and duties. In addition to
this, it will aid them to improve their communication skills and develop the ability to sell plants
effectively. One of the major purpose behind this is to develop awareness about the working
methods and environment of the company.
b) Advantages and disadvantages of current recruitment and selection method used by Squire's
Garden.
Recruitment process: It refers to the method where ample number of applicants are
shortlisted, attracted and selected in order to fill the vacant job position. In the present context of
Squire's Garden business entity it is a medium size company adopts online process in order to
recruit candidates. In this method, question are going to be asked through company’s website and
it is required to answer within the given time period. With this process they will be able to
reduce cost as well as time.
Selection Process: According to this method, best and suitable candidate is appointed to
perform organizational goals effectively. In context to Squire's Garden's HR manager of the
company adopt interview method in order to select best candidate. In this method they ask some
questions related to the role and is a two way communication process. It is done with the aim to
analyze the skills and knowledge of the candidates as well as to examine their communication
skills also.

Advantages and disadvantages of online recruitment as well as interview selection
process
Process Advantages Disadvantages
Interview Selection Process  It is flexible and easily
adaptable process
which aid the overall
organization.
 With the help of group
interviews individual
will be able to know
about different
perspective
of others.
HR manager can easily
analyse the communication
skills of candidates.
.
 Managers need to ask
new and effective
question which says
that it is not an easy
process.
 It consumes lot of time
and money as well as
interviewer must have
sufficient knowledge
which sometimes make
them nervous.
Online Recruitment Process  Company can save
their cost and time by
adopting this method.
 Fresh, new and
potential candidates
will be hired from all
over the world.
 Company can enhance
their efficiency as well
as performance at the
market place by
adopting this method.
 Sometimes managers
appoint unskilled and
unqualified candidates.
 It is time consuming
and reducing morale of
existing staff members.
 Using effective
advertisement process
to attract large number
of candidates require
lot of funds and time.

 Not involvement of
third party creates this
process simple and
easy.
In context of Squire's Garden, HR manager of the company adopt online recruitment
process so that they can hire candidates from all over the world. But on the other hand Hanging
garden of Babylon selection and recruit candidate with the help of placement agencies.
Online Sources Placement agencies
 With the aid of this Squire's Garden
select candidate from various different
locations.
 They recruit potential candidates from
large number of applicants so that they
can enhance their performance and
attain their goals.
 Candidates select from some specific
place.
 Under this method, no one is sure that
the chosen candidate have desired
knowledge or skills about the job role.
In case of Squire's Garden, HR manager of the company use interview selection method
in order to select best and suitable candidate. But Hanging garden of Babylon adopt aptitude and
ability test.
Interview Process Ability and Aptitude test
 Under this method, candidates are
selected by conducting interviews
which includes number of questions
related to gardening.
 On the basis of communication skills,
knowledge and ability, candidates are
 It is used to analyse mathematical skills
and abilities of the applicant.
 It will not aid the HR manager to
evaluate the skills which is required by
them for the job role.
 Drawback is that it is costly methods as

selected by them.
 Major drawback is that it requires lot of
time and money.
it conducted on a separate base.
Task 2
a) Job description along with person specification
Job Description
Job Information
Position: Customer Services Assistant
Organization: Squire's Garden
Purpose of Job
Role of a Customer Service Assistant, in the Squire's Garden is to perform their task efficiently
in sell plants, garden centres and other similar products. Along with this, it consist of various
tools, techniques and machinery. He will be responsible to assign various task to their
employees which includes carrying and loading huge number of heavy goods.
Roles & Responsibilities
 Must have proper knowledge about how they make effective use of trolleys, which aid
they in order to move heavy soils bags and plants easily.
 Plants need be carefully handle by protecting them from pests and diseases by
providing and spraying medicines on a regular basis.
 Plants need to be keep in clean environment and in different pot size according to the
size of plants.
 Proper use of cell phones and latest technology to make new stocks available when
required.
 Plants must be displayed in attractive pots and sold the effectively.
 Options must be given to customers and let them chose their plants according to their
requirements.

 Attractive as well as satisfying services should be provided by them to their consumers.
 Proper maintenance should be provided to each and every plants on a regular basis.
Person Specifications:
Person Specification
Position: Customer Services Assistant
Division: Customer Service department
Key: It shows that what is required:
(I): Interview, (A): Application form, (R): Role
Attributes Essential Desirable
Education & Experience Graduation or Diploma course
from a agriculture college.
Along with this, minimum 1
year of working experience.
Must have good experience as
a customer service in a
gardening sector.
Skills Verbal, oral and written
communication skills.
Have ability to learn new
things and have keen
consideration to effectively
serve.
b) Advertisement for Customer Service Assistant.
Advertisement
Customer Service Assistant required number of things
Applicant must be aware about tools, techniques, machines as well as must have appropriate
knowledge regarding their work.
Customer Service Assistant
Eligibility criteria for the candidates:-

 Must have minimum 1 year of working experience.
 Responsible for taking effective care of plants as well as effectively take care of plants.
 Have capability to sold garden tools and plants.
 Provide guidance to customers which is related with plants.
 Incentives along with attractive salary should be provided to selected candidate, on the
basis of their experience.
Interested candidate can send their applications with the help of e-mail. E-mail id is
[e-mail]. In addition to this for any query they can contact at 0111-7894567.
Schedule
Invitation 2-15 July, 2019
Short listing 15-17 August, 2019
Call for HR round 19-25, August 2019
Interview date 13-15 September, 2019
c) Recommendation of other medium to fill the job vacancy of customer service assistant.
There are various consultancy agencies which aid the companies in order to hire fresh
and new talent. Just like Talent plus, they have the responsibility to select desired candidates.
When companies involved such agencies, organisation will be able to save their time as well as
money. Some of the key benefits are as follows:
 With the aid of effective knowledge of market, they will be able to select and hire best
and suitable candidates.
 Capable of finding out best and eligible candidate.
 With consultancy agent they provide appropriate budget as well as systematic resource
plan.
 They can access strategic skills as they access to knowledge of numerous individual.
Advantages and disadvantages
 They have the capability to examine talent of large number of candidates with the help of
arranging advertisements as well as pool drives.

 Consultancy agencies have the ability to access the desired and better applicants who
have effective skills and knowledge.
Squire's Garden business administration use the method of consultancy agency in order
to fill the desired job position. With the help of such agencies company will be able to find out
potential candidates.
d) Questions asked in an interview .
Various questions are stated below, asked by the interviewer for the job position of
Customer service assistant. This will create positive impact on the process of decision making
which aid them while selecting appropriate candidate. Some of the questions are as follows:
 Tell us about yourself and why you wanted to join this company?
 How effectively you will be able to handle customers aggressive behavior?
 What do you know about customer service assistant?
 How will you satisfy the requirements of customers?
 Tell us something about the latest tool and techniques used in the process of gardening?
Task 3
a) Benefits of Square's offering Apprenticeships to organisation and apprentices.
Apprenticeships is a process in within which training are given to individual which is
mainly related to their specific profession. This training is provided basically while a candidate
performing their job. In context with Square’s Garden heterogeneous internships techniques can
be offered as to provide training benefits to their employees. As per according to this, it is
essential to offer apprenticeships training to employees as with the help of this company can
easily be able to evaluate their actual job role and the manner in which that can be increased.
With the help of this, organization can effectively able to create brand image of the business by
having more opportunities. Further, it also individuals to increase their productivity. Mention
below there are some benefits of apprenticeships are:

 With the help of apprenticeship training organization can effectively able to increase job
performance ability of their employees along with increase in potential and capability to
perform a work with an expertise manner.
 By providing this training, organization can able to generate sense of responsibilities
among their employees, further can be encouraged in best effective way. Square Garden
by offering apprenticeship training to their employees can assign task as per according to
skills in capabilities of each in every individual that will further benefit in in providing
better and outcomes.
 With the increase in employee’s job performance, apprenticeship training provide
benefits related to enhancing quality of services that can be provided by organization that
will lead towards increasing overall productivity of Organization and employees
 With the help of apprenticeship training employees can effectively able to developed
personal skill that will help them to ensure about their future opportunities
b) Development opportunities available for employees.
Apprenticeship mainly provide on the job training to employees in which employees go
through with studying and master of trade. It is basically work based training program with the
help of which employees are able to acquire practical knowledge about the manner in which job
are performed. With the help of this they can effectively able to gain expertise level that will
further help them to perform their job in best effective manner. Mentioned below there are some
advantages of apprenticeship programs are defined:
 With the help of this individual can effectively able to increase their qualification and
skills that will further help them to provide remarkable results.
 Apprenticeship training provide an individual an opportunity to increase their expertise
and capabilities with the help of which they can gain more experience.

 With the help of apprenticeship program that are provided by Square’s Garden candidates
can effectively able to learn about the manner in which they can handle different nature
of customers that can be arguementive, aggressive and more. In addition, with this this
apprenticeship training help individual to acquire experience in context with gardening.
 Square Garden provide numerous forms of apprenticeship training to their Apprentice
within which they provide theoretical knowledge in context with utilizing different types
of tools and machines.
As per the above mentioned discussion it has been analyzed that Square Gardens effectively
engage in the process of providing apprenticeship training to their employees. This will help
company to increase capabilities of their employees in best effective manner. Organization by
offering this can further able to increase skills, knowledge and expertise within their employees
thus, employees have golden opportunity to take advantage of this and increase their capacities
in order to accomplish their goals in well effective manner. Square Garden can take advantage of
well effective theories action plans that further help them to increase overall productivity and
profitability of organization.
c) Range of rewards and benefits for staff. Extent up to which this will motivate employees and
their retention.
Square Garden offer different types of benefits to their employees with the motive to
increase their capabilities and boost their moral by offering numerous forms of rewards and
benefits. In addition, with this, company can effectively able to increase loyalty level of their
employees that will lead towards increase in productivity of organization. This further motivate
employees to perform their jobs in more hardworking manner. Mention below the different types
of reports and benefits that are provided by Square Garden to their employees:
 Square Garden offer numerous form of non- monetary benefits to their employees as to
increase motivation level among them along with job satisfaction. Organization can take
advantage of numerous forms of non-financial benefits such as employees recognition,
promotions and more. In addition, with this as to increase sense of belongingness Square

Garden ask their employees about numerous forms of strategies that can be adopted by
organization for their development.
 Friendly working environment are offered by Square Garden to their Employees with the
help of which organisation can effectively able to stimulate their work performance.
Along with this, with this organisation are required to ensure that employees are working
in a collaborative manner as this will help this they can share their knowledge and skills
that will further help in developing their inner strength abilities.
 Square Garden effectively ensure that pay scales of their employees are increase with
certain percent in timely manner as to compete other Organization in external
environment. This is done by company as to retain skilled and experienced employees
within their working structure.
 Square Garden has implemented a scheme which is related to non-contractual annual
bonus schemes as per according to this proportionate bonus of organization is provided to
employees as per according to their job performance.
 Square Garden offer 25% discount to their employees after a period of 3 months of their
rented services. In addition, with this organization offer a defined contribution pension
plan that help them to generate sense of loyalty and belongingness among their
employees.
 Square Garden provide service batch and token of appreciation to those employees who
have worked long. In addition, with this numerous forms of gift vouchers or also
provided to those employees who have accomplished hundred percent attendance ratio.
 Childcare vouchers a provided to employees with the help of which employees can able
to save those moneys which day spent on child care. Along with this corporate
membership cards are also provided by company in which they are allowed to freely visit
historic Royal places.
By providing all these measures Square Garden can effectively able to motivate their
employees in best effective manner and can retain them for long run and use their expertise and
skills for the development of organization.

Task 4
a) Define employee engagement and importance to employee relations.
In order to increase efficiency of employees in organization it is essential for organization
to engage their employees in each and every activity and decision making of organization
structure. Employee engagement is termed as a process in which relationship in between
organizations and employees are formulated in qualitative and quantitative manner. In context
with Square Garden company can take advantage of numerous forms of Strategies and training
programs in order to engage their employees in decision making process. With the help of this
they can effectively able to increase motivation and loyalty among them. With the help of this
Square Garden can not only able to increase capabilities and knowledge of the employees but
can also generate loyalty among them that stimulate influence to perform their operations in
more hardworking manners. Square Garden can engage their employees through the process of
Designing internal magazines, on board experience, business plans, functions of organizations
and many other opportunities:
Employee engagement activities in most essential element as with the help of this organization
can effectively able to increase productivity and profitability of both organization and workers.
Negligence of this Square Garden towards unsatisfied Customer, services poor performance of
employees and low level productivity of organization. Mentioned below there are some of the
basic importance of employee engagement is:
Greater employee satisfaction as if employees get engage in organizational functions
and activities they feel more connected towards organization and lead themselves towards
performing best for organizations with more hard work. It further help organization to increase
sense of belongingness and loyalty of employees towards company. This will effectively benefit
towards increasing organization productivity and profitability. In addition, with this by engaging
employees in organizational activities Square Garden can effectively able to build strong
relationship with the workforce that further helps them to accomplish goals and objectives in
well define manner.

Enhance employee’s safety Square Garden by allowing employees to engage in
organization daily basis activities can effectively able to create two-way form of communication
that helps them to create a better working surrounding. This further benefits in strengthening
mental and emotional condition of employees that help them to reduce stress level and work with
more efficiencies. By engaging employees in organizational activities healthy working
surroundings can be created with the help of wedge issues and conflicts can be resolved in best
effective manner.
b) Ways to engage workers within Squire's effectively
Square Garden can consider different types of measures with the help of which they can
make their employees engage in different types of organizational functioning and activities.
Mentioned below there are some factors that can be undertaken by company:
Help employees to know each other it is essential for an organization create a working
environment in which each and every employee are interacted with each other and have proper
understanding of other nature. By doing this company can effectively able to create a friendly
working environment with the help which employees can effectively able to carry out their
activities without any hesitation. It further increases their in a motivation, as by knowing each
other conflicts and issues can the decrease and work efficiency letter word increase in a
simultaneous manner.
Reward for performance it is essential for Square Garden to recognize every individual
job performance in well effective manner as by doing this they can able to increase sense of
loyalty within their employees that pursue employees towards more hardworking job role. By
providing rewards to organizational employee’s company can effectively able to motivate them
towards accomplishment of goals and objectives in well-defined manner.
c) Explain how UK employment legislation influence human resource decision making
In order to operate organizational activities in best effective manner company is required to
considered laws and legislations which is related with business activities. By considering this
Square Garden can effectively able to perform their functions in best effective manner without

any legal obstacles. Mentioned below there are some legislations that are required to be
considered by company:
The equity act 2010 as per according to this act it is essential for an organization to
considered each and every employee within their working structure in an equal basis. Square
Garden in context with this, are required to effectively ensure that employees are not get
discriminated on the basis of their religion, age, gender, disability, color, caste and more. In
addition, with this with this by considering this company can effectively able to provide better
working place environment with the help of which organization can effectively able to gain more
Goodwill in external Marketplace along with loyalty from employees.
Employees right Act 1996 as per according to this act organization is required to provide
all the related rights to the Employees thus, Square Garden is required to offer remuneration,
equal pay base, retirement, benefits and more to their employees that further helps in creation of
better workplace. environment
CONCLUSION
As per the above mention report has been concluded that, human resource management is a
process within which recruitment of well effective and potential candidates are done as per
according to their skills and capabilities and organization job requirement. There are different
types of motivational measures with the help of which company can effectively able to increase
motivation among their employees with the help of which they can able to accomplish their goals
and objectives in well-defined manner. In addition, with this report covers certain laws and
legislations which is required to be considered by organization as to create better work place
environment. In addition, with this with the help of providing benefits and rewards organization
can ensure long-term sustainability and profitability

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Careers at Squire's. 2019. [Online]. Available through:
<https://www.squiresgardencentres.co.uk/careers/#>.