Importance of Employee Relations

This article discusses the importance of employee relations in HRM decision making and its impact on organizational performance. It highlights the benefits of fostering a positive employer-employee relationship and how it can contribute to increased productivity and job satisfaction.

Human resource
management

Table of Contents
INTRODUCTION...........................................................................................................................3
LO1..................................................................................................................................................3
P1 Purpose and functions of HRM .............................................................................................3
P2 Strength and weakness of recruitment and selection .............................................................5
LO2..................................................................................................................................................7
P3 The benefits of HRM practices ..............................................................................................7
P4 Effectiveness of HRM practices ............................................................................................8
LO3..................................................................................................................................................9
P5 Importance of employee relations..........................................................................................9
P6 Key element of employment legislations ............................................................................10
LO4 ...............................................................................................................................................11
P7 Application of HRM practices in relation to workplace ......................................................11
CONCLUSION..............................................................................................................................15
REFERENCES..............................................................................................................................16

INTRODUCTION
The people is considers as assets of organisation which is needed to perform all functions
and activities by understanding their roles and responsibilities. The management have ability and
capability to manage task by assigning work activities among employees so they can perform
well and improve the profitability (Meng and et. al., 2019). The management is required to
perform all activities and functions as per demand and fill the expectation which can help to
attain the business goals. This report is based on JD Sports Fashion Plc, that is larger size sports
company in UK, providing different types of sports wear and other items with better quality. In
this organisation, HR management analysis the needs of people and provide them right
suggestions so they can work properly and increases the performance. This report covers purpose
and scope of HRM, effectiveness of HRM and Practices which can help to operate the business.
Moreover, it involves internal and external factors that affect human resource decision making.
LO1
About organisation
JD Sports is fashion retailer company which was founded in 1981 by Peter Cowgill. The
headquarter in Bury and England, UK. This is larger size organisation that is providing clothing
and sports wear accessories. The revenues of organisation are 4,717.8 million (2019) that means
getting high profits. The number of employees are 32,125 who are working and managing all
activities. All functions and activities in such organisation are managing by HR manager who
understand the requirement and formulate regulation for welfare of employees that can help to
increases working and maintain competitive advantages (About JD Sports, 2020).
P1 Purpose and functions of HRM
A strategic approach of managing employees, identifying sources, recruiting employees,
allocating roles and responsibilities is considered as human resource management approach. In
JD Sports organisation, HR officer is playing an important role such as it identify the vacancy
and recruit the employees by analysing their skills and abilities that can help to fill the vacant
post and get ready them to perform well. The functions of HRM in JD Sports are as defined:
Managerial function -
Planning: This predetermines course of action that involves goals of organisation and
policies formulation for the achieving them. If a person is having good plans then it make

execution in a perfect and easy way. Before taking any action there is needed to have proper
planning and strategies which can help to operate the business continuously. In JD Sports, HR
management understand needs of their organisation and make planning which is main function
before making any decisions. This can help to reach the potential goals and objectives step by
step by managing workings (Wikhamn, 2019).
Organising: This is a process which is uses to design a structure and allocation of jobs
which are important to mange the organisational performance. Organising means to organise all
activities and function which can help to operate the business continuously. In JD Sports, HR
officer focusing on organising the functions and activities by allocating each task to specific
department, delegating authority to subordinates so they can work properly.
Controlling: The ending function is related to control where employers has authority to
control and manage the all task. The HR officer of JD Sports control all activities and function
which are important to run a business and increases the organisational profitability.
Operative Functions
Procurement – This is the process of finding and agreeing the terms by acquiring goods,
services and work from external sources that can help to operate the business activities. The HR
officer of JD Sports is procuring and employing the people who fits the position by using their
skills and talent (Ivanov, 2019).
Integration – This is important for all organisation to combine all the system with
managing human resources in an organisation so they can work effectively and give best results.
In JD Sports, management and employees are employing by combining all system and activities
in a synchronised form that helps to perform all functions accurately (Bos-Nehles and
Veenendaal, 2019).
The purposes of HRM are defined as:
 In JD Sports Human resources is mainly required for recruiting employees and
filling the vacancy which can help to perform all functions and activities in
relation to a organisation.
 The purpose of HRM is to provide the fair treatment and payment to employees
who are working in organisation and giving their efforts to complete the task in
given time period (Bloom and et. al., 2019).

 To provide compensation and benefits which can satisfied the employees and they
make decision of working for long period of time.
 To understand the problems and provide a better solution whether it is relation to
experience, accepting challenges, training and development, leaves and others.
P2 Strength and weakness of recruitment and selection
Recruitment – In HRM, recruitment is the process of hiring and finding the best and
qualified employees for a job opening in effective time and cost that can help to operate all
functions and activities effectively. In context to JD Sports, HR officer is focusing on this
approach who identify the vacancy and updates the information on their websites which can help
candidates to know vacancy and fill the applications.
Internal recruitment : This means when employees are recruited from the organisation
who are already working at different position and now expecting to get higher position (Welch
and et. al., 2019).
Promotion – This is an activity and process in which employees are promoted from low
position to upper by analysing their skills and work experience. The HR department of JD Sports
can use this approach to recruit the employees for higher position that can help understand the
roles and environment effectively.
Transfer – This means when employees are recruited from one branch to another who
have experience and talent to handle all activities which can help to manage the activities
effectively. The JD Sports can use transfer process for recruiting the best employees and
managing all task as having experience and capabilities to work.
Strength Weakness
 This process is mainly uses to select
and transfer already working
employees in easy way.
 In JD Sports, management are already
aware about employee's talent and
skills (Stoermer, Hitotsuyanagi-Hansel
and Froese, 2019).
 This provides a tool to boost
 There is chances of conflicts between
employees because only few people get
higher position.
 Not getting new talent and skills that
may be beneficial for company in
increment of profitability.
 Beware the echo chamber
 Fast growing JD Sports cannot always

employee's morale and create the
opportunities.
 Existing employees are already aware
about company's environment and
working methods.
hire internally.
External recruitment – This means the recruitment of employees is doing from external
sources where freshers are allowed to get job opportunities and showing their talent. The
management of JD sports has number of options to recruit external employees.
Factory gate: In saying, this is the pool of candidates where information about vacancy
is posted on gate that helps candidates to get information and fill the application for this
opportunity (Ma, Zhai, Zhong and Zhang, 2019).
Employment agency: This source is uses by organisation to hire the number of
candidates as per required skills and talent in organisation so they can perform a specific role
which all are possible through employment agency.
Strength Weakness
 In JD Sports, external recruitment
introduce new skills and talent.
 This increases the employment rate for
external employees.
 The productivity and profitability can
be increases as new employees bring
new technique and working methods.
 This consume much time and cost in
conducting interview rounds and
recruiting.
 Internal disputes with existing staff as
they loss the opportunity.
 Sometimes agencies are not trustworthy
as thy can give wrong details of
candidate.
Selection – In other words, selection is the negative approach which can be upset people
by rejecting them in selection process. Such approach is uses to short-listing the candidates
which suits on their vacant profile by analysing their skills and experience which can help to
operate the business and increases profitability. In JD Sports, HR manager is using this approach
for selecting the right candidates out of many which complete the work and attain the business
profits (Fonseca, de Faria and Lima, 2019).

Interview : This is the process of selecting best one employees out of many who have
applied for the job through interview round which can help to increase the performance and
profitability.
Resume or C.V. : This means biographical resume of individual's career as prepared by
the candidate for the purpose of getting jobs. The employees who have applied in JD Sports,
prepared the C.V.
Strength Weakness
 This can help to select the right
employees for right post so employees
can work.
 Quick and easy to score
 JD Sports is improving workings and
profitability by placing staff at right
place.
 The employees are selected after
completing all formalities which
involves long process.
 Employees may get nervous.
 Some test of selecting employees is
complicated.
 Personal details can fall in to wrong
hands.
LO2
P3 The benefits of HRM practices
Human resource practices are uses by organisation for the purpose of improving
organisational performance in changing environment. This is important for management to
analyse the environment and identify which practices are useful for employer and employees. In
JD Sports, different HRM practices are as uses that are defined as:
Training and development: When employees are working in a organisation then it is
needed to provide them training and development time to time so they feel good and ready to
accept the challenges. This practices is important in JD Sports as number of employees are
working who face the problems in accepting the new changes and process in their workings
which needs to be solve. Therefore, by using training and development programme employees
feels comfortable in their workings and manages the activities. The benefits for employer and
employees are as explained:
Employer Employees

 This can help to bring new changes and
activities for improving organisational
productivity.
 In JD Sports, training increases
efficiency process and give financial
gain.
 This bring innovation and strategies in
their products so customer get
influenced.
 The employees of JD Sports are feeling
comfortable in changing environment.
 Increasing learnings and capabilities so
they always get ready to accept
challenges.
 To provide good feedback towards
management and organisation that can
help to bring improvements.
Reward management: To motivate and inspire the employees in an organisation there is
need to analyse the performance of working staff so they can be rewarded for their good
performance. In JD Sports, HR officer is playing a vital role to use the reward management
practices by analysing the performance and manage the activities. In this, task is allocated
between employees and recorded their working methods and timing which can help to evaluate
performance and give rewards (Tutar and Sarkhanov, 2020).
Employer Employees
 This make feel good and happy to JD
Sport's employer to getting work done
on time.
 This brings the improvements and
effectiveness in organisational
workings.
 Employees retain in organisation as
they observed their values.
 This can help to build good relations
between employer and employees.
 This increases morale to adopt new
technology.
 The willing power of employees also
increases which can help to manage the
all business performance.
P4 Effectiveness of HRM practices
HRM practices are those approaches which uses by management to complete the work
and attain the business goals by motivating the staff. This is important for for organisation to
analyse different HRM practices which suits to their workings and bring the improvements
which can help to increase the productivity. For example, JD Sports is a fashion retailing

company that is selling the different types of products at retail prices. The HR officer of this
organisation is using training and development practices which is most useful for organisational
and employees. This helps to accept the challenges and bring improvement in their existing
workings which can help to increases the organisational productivity and profitability. The
management increases the learnings and working capacity which make feel them good and create
a good brand image in the eyesights of people (Alfes and et. al., 2019).
Reward management practices uses by management to analyse the performance of
employees in JD Sports that can help to motivate and increases the job satisfaction level so they
make decision to continue their working in selected organisation. This can help to increases the
organisational workings as when employees are rewarded then get motivation to more more
effectively which increases workings and complete the goals on time that raises organisational
productivity (RHasan, 2020).
LO3
P5 Importance of employee relations
Employee relation means to having good bonding between employer and employees in
context to organisation so both can work accordingly and influences HRM decision making. In
all companies HR is responsible to make decisions in welfare of employer and employees which
can help to manage the good performance. The management of JD Sports making good relation
with employees by understanding their problems and providing them right solution which
influences decisions. The importance of employees relation in chose organisation are as defined:
Fair treatment – The employees has expectation of fair treatment in which HRM
decision making influenced by providing fair and equal treatment to all employees. This can help
to increase the morale and working abilities in their working and manage the performance. In
other words, favouritism of employees should be avoided that can help to make feel good
(Nzella, 2019).
Do not make employees job monotonous – This is another way that may influence
decision making as employees started to feel boar by working same, Therefore, HR officer of JD
Sports make working more interesting and challenging that can help to working willingly. This
can also helps to bring new changes and assign employees greater responsibilities and provide

them training which can help to manage the workings and increases competitive advantages
(Akther and et. al., 2019).
The working employees must be rewarded and apprised: This means employees who
are giving their efforts and completing the assigned task by superiors must be rewarded after
analysis which can help to increase satisfaction level and morale. The employees of JD Sports
are felling high motivation as management make decision to evaluate performance give them
appraisals that increases the working capabilities effectively (Guerrero and Urbano, 2019).
P6 Key element of employment legislations
In changing business environment, rules and regulation are strategic approach which uses
by an individual and group of person in order to establishing an enterprise. The importance of
legislation is to understand them, get registered and follow them effectively which can help to
bring improvements and supports to operate the business successfully. JD Sports is following
some legislation such as:
Health and Safety law 1974 : This act is related to providing good health and safety to
employees so they can feel good and manages the workings. According to this, employer of any
industry is responsible to make sure that employees who works are safe and healthy at workplace
that can help to increases the organisational workings and brand image. This mainly protects
employees from any dangers and natural occurrence. The HR officer of JD Sports have
knowledge about health related regulation and following it properly which can help to make feel
good and safe to employees (Hoffman and Tadelis, 2018).
Data protection act 1998 : This act was passed by parliament of UK that is most
important for enterprises to follow the rules in relation to providing personal data safety to
employees. As per this, an employer has responsibility to protect the personal data of their
employees who are working and provide them right information. The management of JD Sports
use this law for making sure that their information will be uses fairly, specified purpose, in
adequately, up to date and ensuring appropriate security which increases business performance
(Antoni and et. al. 2017).
Equal opportunity act 1972 : Employees are working in a organisation should have
equal opportunity to all which make feel good and valuable for organisation. The management of
JD Sports is following this act and providing equal opportunity to all employees which can help
to increase the working and maintain high profitability. In this, men and women are getting equal

opportunities to showing their talent and skills for completing task effectively (Kianto, Sáenz
and Aramburu, 2017).
LO4
P7 Application of HRM practices in relation to workplace
HRM practices that are used by human resource department of JD Sports for testing new
recruitment and selection procedures are as follows:
Job specification
It is a statement of characteristics and qualifications of a person required to perform task
of job in satisfactory manner (Cavallo, Borja, Elliott, Quintino and Touza, 2019). Main purpose
of drafting job specification in JD Sports is to assist candidates that in determining whether they
are eligible for the application for particular vacancy or not. In the entity, position for HR
Assistant is vacant and in this context, job specification for the position is as drafted:
JOB SPECIFICATION
Position: HR Assistant
Organisation: JD Sports
Educational requirement: MBA in Human resource management from reputed B school.
Experience: An experience between 2 to 5 years in human resource department with service
industry.
Skills and knowledge:
 Team handling experience is necessary
 Problem solving attitude
 Out of box thinking
 Highly committed and dedicated to work
 Good communication skill
Personality traits and features:
 Handling work in any situation
 Candidate should have pleasant personality, friendly nature and high confidence level
 Must be comfortable in dealing with all level of workers.
Job profile and responsibilities:
 Supports HR processes through administering tests, scheduling appointments

maintaining records and conducting orientation.
 Welcoming new employee in company with proper orientation
 Submitting data reports of employees
 Organising work
 Maintaining employee confidence and quality services
 Answering relays messages, telephones as well as maintaining equipments
CV
It is a document which highlights professional addition to academic history of a person
(Albanese, 2016). The two Curriculum Vitae that are received by JD Sports are as follows:
CV 1
Samantha Dsouza
120 Vyse Street, England, UK
Contact number: 0088 124 585 0027
Email: [e-mail]
Career summary: Strong planner as well as problem solver who is ready to adapt changes,
work independently together with exceeds expectations. Administrative support offering
variable management skills and able to juggle numerous priorities so to meet tight deadlines
with effective quality.
Personal qualities and skills:
 Time management skill
 Problem solver
 Knowledge in human resource activities
 Multi tasker
Education qualification:
 MBA in Finance and HR from London Business School, UK.
 BBA from Lancaster University, UK
 Schooling from Westminster School, UK
Experience:
2.5 years experience as HR admin assistant in ABC company.

Declaration:
I declare that all the mentioned information are accurate and correct as per my knowledge.
Date: 5 September, 2020
CV 2
Eden Peterson
2607 Snider Street, Centennial, America
Contact Number: 887 485 3597
Email: [e-mail]
Objective: Looking forward to work in challenging business environment where I can share my
competences that benefit the company and me to gain success.
Education:
 MBA in HR and marketing from Illinois School of Business and Technology, Chicago,
IL
 B.S. In Psychology from Illinois School of Business and Technology, Chicago, IL
Employment History:
Working as HR Manager in Amerco Ltd from September 2016.
Key skills and Competence:
 Attention to details
 Absence management
 Performance management
 Contracts of employment
Personal details:
Date of Birth: December 9, 1990
Citizenship: American
Gender: Male
Declaration:
I declare that the above provided information is true from my consideration.
Documentation of preparatory notes for interview

Working at position of HR Assistant involves handling day to day administration and
executing HR duties within the company (Hajnal, 2016). HR Assistant assist or guides managers
with recruitment and selection, record maintenance, processes payroll and provide support to all
workers. The questions which will be asked in the interview from the candidates applied for
position of HR Assistant in JD Sports are as follows:
 Tell me something about yourself.
 What do you expect from the job position and company.
 From where you learn about the opening.
 Among other candidates, tell me a reason to hire you.
 What did you learn from your past experience.
 Any question you want to ask.
Selection criteria for the position of HR Assistant would be based on skills, examinations
and tests, level of confidence while answering questions in interview and other criteria.
From the CV and interview, it is decided that Samantha Dsouza is the candidate that fits
best for the job role. The candidate is more confident and have innovate ideas to manage
workers.
Job Offer
It is most crucial document as it entails significant details about roles, responsibilities and
company. The job offer to Samantha Dsouza from JD Sports is as follows:
September 15, 2020
JD Sports
Bury, UK
Dear Ms Samantha Dsouza,
We are pleased to inform you that your are selected for job role of HR Assistant in JD Sports.
We feel confident to express that you will be contributing your efforts, skills as well as
experience towards development and growth of our firm. Your key responsibilities are as
follows:
 To organise entire working of HR department
 To recruit and select candidates as per requirements
 To support all the processes and activities of the division
 To create and submit reports related to performance, compensation and many more

Joining date: October 01, 2020.
Salary: £ 150000 per annum.
Working hours: 09: 30 AM to 7:00 PM (excluding Sunday and public holidays)
Thanks and regards,
HRM Team
JD Sports
Evaluation of process and rationale to conduct appropriate HR policies
As per Kumar, Mishra and Kumar, 2018, it is evaluated that the process of selecting a
candidate helps the company to get right skill at right time. In context to JD Sports, selection
process benefits managers with proper assessment of candidate, hiring talented person, reducing
labour turnover and provides uniform basis for the purpose of comparing performance of
candidates or applications. It is important to conduct appropriate HR policies so that the
company recruits and selects best candidate from the pool of applications received. In JD Sports,
candidates are judged on the basis of level of confidence, skills, abilities, examinations and tests.
In all types of companies, it is important for human resource managers to conduct HR related
practices as it assist in finding solutions for problems including lower productivity of manpower,
etc. With selection procedures and HR practices, managers are able to respond towards issues in
effective manner and improve productivity of company.
CONCLUSION
From the report it can be concluded that HRM is an activity which is uses in organisation
for managing employees and their work effectively. The operative and managerial function of
HRM are important that states what are the responsibilities of human resource and how they can
be managed. Health safety, data protection and equal opportunity acts are uses for beneficial of
employees which make sure that they are not undervaluing. Employee relation is uses to build
morale and satisfaction level by solving problems.

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Online
About JD Sports. 2020. [Online]. Available through:
<https://en.wikipedia.org/wiki/JD_Sports>