Contemporary Issues and Emerging Trends in HRM in Hospitality Industry

Human Resource
Management

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
1. Contemporary issues and emerging trends with HRM in Hospitality Industry.......................3
2. Job description and Person specification of management positions within hospitality
industry........................................................................................................................................3
3. Process of Performance Management and Recommendations to minimize staff turnover,
identify training needs and enhance promotions.........................................................................8
4. Policies and practices of Hilton Hotel ..................................................................................11
CONCLUSION .............................................................................................................................13
REFERENCES..............................................................................................................................15

INTRODUCTION
Human Resource Management is the process in which different procedures are identified
and worked upon such as recruitment, selection, training, development, employee retention
analysis etc (Michael, 2019). Hilton Hotels is a Global brand for full servicing in hospitality
sector which provides customer leisure of stay and enjoyment.
The report will explain contemporary issues and emerging trends of HRM in hospitality
industry which is Hilton Hotel. Further, Job Description and Person Specification of
Management positions will be analysed which will describe position and work of Managing
Director, Departmental Manager and Supervisor. Process of Performance Management will be
assessed which will elaborate approaches of Performance Management like 360 — degree
Feedback Approach, Forced Distribution Approach and Management by Objectives (MBO's)
approach. Policies and practices of Hilton Hotel will be elaborated by using the policies which
the organization follows such as Recruitment and Selection, Training and Development.
Therefore, HRM plays major role in organization for betterment of overall process to be
effective and efficient and through this HR policies and practices are known which will enable in
acknowledging different techniques through which changes are taken place in organization.
Thus, it will be concluded from topic HRM on overall basis for Hilton Hotel for hospitality
industry.
MAIN BODY
1. Reflection on contemporary issues and emerging trends of HRM in hospitality industry
Human Resource Management is defined as the process of recruiting, selecting,
deploying and managing employees of organization. Contemporary issues which have arisen in
HRM of hospitality industry are described as follows -
As per the given articles 10 of Today’s Common Human Resource Challenges, (2021)
and my observation and, HR faces the challenge in attracting and retaining talent. Hospitality

industry is working hard for maintaining sustainability in business performance (Hans and et.al.,
2019). HR faces this difficulty of attracting and retaining talent for the hospitality industry as
they are unable to reach out to the individuals who are applicable for the job role. The
contemporary issue from the article is been reflected in the sense that Hospitality industry is also
unable to retain the employees as hospitality industry does not assure the employees for their job
role. In my opinion, HR faces this issue in attracting and retaining talents due to the policies and
procedures which the hospitality industry adheres to significant.
According to the article Contemporary Issues and Challenges in Human Resource
Management, (2015) online available thorough, I have observed that one of major challenges
which HR faces in hospitality industry is managing global workforce. As this one of the big
industry which serves individuals through its hospitality, therefore it becomes difficult for HR To
manage global workforce (Holland and et.al., 2019). Unable to connect globally, HR policies fail
to work in such situations which lead to poor organization management and increase in employee
turnover. Managing global workforce becomes challenging to HR management in hospitality
industry as this is one of major factors through which position of organization is valued. HR
faces issues in managing the workforce in organizations which largely affects overall growth and
development of business. This becomes a challenge when organizations in hospitality industry
are not able to improve and enhance their workforce quality and performance. Thus, in my
viewpoint major challenges HR is facing in hospitality industry is ineffectiveness in managing
the workforce.
Second major challenge which hospitality industry faces is mergers and acquisitions with
other companies. What I observe in this issue is that when companies in hospitality industry
merges with other companies all the procedures and processes are disturbed which are framed by
HR departments of those companies (Sheehan, 2019). HR is affected by the different mergers
and acquisitions procedures. This becomes challenging to the companies as legal laws are varied
on the economic grounds. Different companies follow different rules set by government and
some companies rules gets affected to other companies. I have observed that HR faces this
difficulty due to which the employee performance is also affected, and they are unable to
contribute fully with the organization. HR policies and practices fail in such challenging
situations. Thus, In my viewpoint, I have reflected to this situation which gives me details that
mergers and acquisitions at a point also affects the company negatively.