Human Resources Management - Chocolate presence & Microsoft

Human Resources
Management

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
A). Purpose and functions of HRM and its importance to the company...............................1
B). Strengths and weakness of different approaches of recruitment and selection................2
C). Two potential improvements to enhance selection process.............................................4
TASK 2............................................................................................................................................4
A) Create a person specification.............................................................................................4
B) Advantages and disadvantages of the current methods of advertising jobs......................5
C) Recommended the job advert for the receptionist vacancy...............................................6
TASK 3............................................................................................................................................7
A) Benefits of training schemes to both employer and employee..........................................7
B) Identification of arrangements and its benefits to Microsoft and employee's...................9
C) Evaluation of methods to motivate workforce and designing job roles............................9
TASK 4..........................................................................................................................................11
A) Importance of employee's engagement in the organisation............................................11
B) Key approaches for engaging employee's.......................................................................12
C) Key elements for employee's legislation.........................................................................12
CONCLUSION..............................................................................................................................13
REFERENCES................................................................................................................................1

INTRODUCTION
Human resource management is the sector which is related to workers working in
organization. Human resource management is the process under which planning, recruiting and
selecting best candidate for the post. Workforce is most crucial aspect for organization because
they are the sources for which individuals are working. Human resources managers are
responsible for understanding different preferences of employees and makes policies for their
betterment. In current market, there are many ways through which individuals can be selected
and hired such as online and off sources.
This report is based on Chocolate presence and Microsoft. Chocolate presence is wide
spreading organization providing tailor made chocolates. While Microsoft is world wide
information technology organization having head quarter in Washington. In this report, there is
discussion about purpose, function of HRM, strengths and weakness of different approaches of
selection and recruitment, different benefits of HRM practices for both employer and employee.
Apart from this there is discussion about effectiveness of different HRM practices for improving
productivity and profitability. At last it en- lights importance of employee relation for improving
decision making, laws and regulations which has to be discussed and different practical examples
for implementing HRM practices.
TASK 1
A). Purpose and functions of HRM and its importance to the company
HRM is the sector which assist in managing work force at organisation. This department
is crucial and significant because of change in market trends. As per case study of Chocolate
Presence, managers are thinking to expand their business to get expanded at international level.
In order to expand business, there is requirement of different departments such as marketing,
research and development, sales, purchasing, etc. So managers are thinking to improve staff and
asked HR manager to get some best candidates for the post(Cascio, 2015).
Purpose of HRM
Compensation and benefits- Main purpose of HRM is to set appropriate compensation
and benefits to employees. This is the main reason for which individuals are working at
Chocolate Presence, there are some person goals and objectives of individuals as well, so it is
important to provide them specific appropriate compensation and benefits.
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Performance appraisal- Performance appraisal is the management operations through
which employees at Chocolate presence motivate each other. Managers of organisation wants to
expand their business, so it is important to evaluate their performance and provide them
monetary and non- monetary benefits to keep them satisfy.
Functions of HRM
Planning- Planning is one of the most common purpose for which HR department is
working(Jiang, Lepak and Baer, 2012). There are different ways through which individuals are
selected by HR manager of Chocolate presence but they have to select best candidate fro crowd,
so appropriate method has to be selected.
Directing- there is requirement of direction to workers through which they perform their
operations in desired manner. As there are many employees, so it is important to make them
work in synchronise manner. Hence with admitting individuals direction regarding working
style, environment of organisation is clear to them by HR manager.
Purpose of HR functions and its importance:
There are many functions performed by HR manager of Chocolate Presence such as
planning, organisation, staffing, directing, recruiting, etc. these are the major functions which has
to be performed by managers of organisation. With the help of HR functions, there is proper
communication with workers and it is easy to synchronise business activities. While selecting
best candidates there is positive environment at organisation,. Planning, organising are the major
functions through which best individuals can be selected for Chocolate Presence. HR practices
are important for organisation because there is specific way through which individuals are able to
understand what has to be done. Workers are satisfied because they can easily communicate
about their issues and grievances. There is a platform which makes it easy for employees to
become familiar with each other(Mello, 2014).
As managers of Chocolate Presence wants to expand their business and facing issues
regarding selecting and recruiting individuals, hence with the help of HR functions, it is easy to
get best candidates and improve quality of chocolates provided by association.
B). Strengths and weakness of different approaches of recruitment and selection
Recruitment and selection are the major functions performed by HR manger because they
deals with managing workforce at organisation. With proper recruitment and selection, it is easy
to expand and get positive impact on growth and development of workers. Recruitment refers to
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process of finding best candidates for vacant job role within specified time and cost. This is the
positive process through which individuals are attracted. There are different approaches of
recruitment i.e. internal and external recruitment. While selection is the process of selecting best
candidate and scrutiny unwanted and irrelevant candidates in terms of their qualification, skills,
knowledge, etc. this is the negative process because under this method individuals are shortlisted
for getting best candidate(Bromiley and Rau, 2016). There are different approaches of selection
such as psychometric test, Group exercises, presentations, ability and aptitude, etc.
Ability and aptitude tests- This is the test which has to be conducted in order to access
general intelligence, verbal ability, numerical knowledge, diagrammatically ability are evaluated.
This is the broad concept which provides complete information about candidates.
Advantages Disadvantages
Under this method, general knowledge about
experience and qualification can be evaluated.
This provides knowledge about their mindset
about their field(Head and Alford, 2015).
While there is difference in perceptions of
interviewer, so there are possibilities of conflict
among individuals regarding selecting best
candidate.
Psychometric testing- A psychometric test is the test to analyse attributes which has to be
followed. In this test mental measures are taken into consideration. Hence in this test, ability test,
personality and aptitude test is conducted.
Advantages Disadvantages
This test provides level of learning of
individual about academic skills.
Sometimes candidate is not able to
representation confidently and interviewer
judges them on this behalf. So this gives
negative impact on representing in front of
external parties.
Chocolate presence is using English comprehension and mathematical test with passing
criteria of 50%. After this there is reference check and then there is interview after meeting
referral criteria. Interview conducted by managers of Chocolate Presence is informal.
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Strength of this method is it is easy for managers of Chocolate presence to analyse
general knowledge about subject matter while disadvantage is this is long process which makes
candidate bored. Personal interview is informal which is not appropriate for selecting individuals
for higher designation(Ng and Feldman, 2012). Apart from this managers of chocolate presence
can hire through employee agencies which provides creamy and selected individuals for the
organisation. With hiring through this method, it saves time and reduces complex selection
process.
C). Two potential improvements to enhance selection process
To make improvement and enhance selection process the management of Chocolate
Presence c an use different methods of selection like ability tests, group discussion, personality
profiling, online screening and shortlisting etc. In all of them, the administration of Chocolate
Presence can use ability test and group discussion. Because with the help of group discussion,
the management can monitor the communication skill of employees which is most important for
Receptionist job role. Ability test is another method which can be used by the HR manager to
select skilled employees. With the help of this they can analyses the capability and other abilities
like numerical ability, personality etc. because it is not compulsory to all individual that are good
in English and mathematics and for Receptionist job role it is not much required. With the help
of ability test, the management can monitor different skills, competencies and knowledge of
applicants.
TASK 2
A) Create a person specification
HRM practices are worldwide used phenomenon in order to manage the execution of
operation in the organization. Human resource are the essential for the organization to sustain
their business in today's scenario. There are various HRM practices that is used in the
organization in order to motivate their employee's to work towards organizational goals such as
fair amount of wages to employee's, hiring of right candidate for the right job , providing
security of jobs to the employee's etc. To pull in the suitable candidates the company 'chocolate
presence must ensure that it provide proper person specification to employee's so that the
company can employ right person at right job. Person specification has been designed beneath :
Person Specification
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 Designation: Receptionist
 Department: HR department
 Key: This shows what is required as an evidence:
 (A): Application form, (I): Interview, (R): Role
Attributes Essential Desirable
 Qualification &
Experience
 Graduate or Post-
graduation in
management sector
from reputed college.
 Minimum 4 years of
working experience as
working in a
receptionist in HR department.
 Experience of working
as a receptionist in a
management sector.
 Skills or knowledge  Problem solving and
decision making skills,
communication skills
and skills to work as a
professionals.
 Ability to work under
pressure in the most
effective manner.
B) Advantages and disadvantages of the current methods of advertising jobs
The management of Chocolate Presence currently use internal and external both method
of requirement. They are defined as below:
Internal recruitment- this is the the process through which individuals are selected
within the organisation. As there are many workers working at Chocolate Presence, so HR
managers can select candidates from existing people(Renwick, Redman and Maguire, 2013).
This assist in filling upper level vacant positions. Transfer, promotion. Etc. are examples of
internal recruitment. With the help of internal recruitment method, the management of the
company recruit candidates to circulate internally to existing employees and their friends, family
and others.
Advantages Disadvantages
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It is cost saving method because in it, the
management do not invest fund to provide
information and notification by designing job
advertisement etc. This is the way which is
time and cost effective for Chocolate Presence
and individuals have knowledge about working
style, culture of organisation.
It create barrier to enter new and fresh talent
within the company. While disadvantage is
there is no fresh idea generated for completing
information task and sometimes it leads to
monopoly of existing workforce.
External recruitment- This is the way through which individuals are selected from
external sources. There are different external sources such as campus recruitment, employee
agencies, etc. For external recruitment the company currently use wall advertisement to provide
information to applicant about vacant positions.
Advantages Disadvantages
This is better because there is entry to new
workers who have fresh ideas and innovative
working style. This improves working style of
whole organisation. Wall advertisement is also
not much costly in comparison to other like
social media etc.
While this method creates dissatisfaction
among existing workers and they are not
motivated. If the organisation want to hire
international applicants then with the help of
wall advert, it is not possible.
C) Recommended the job advert for the receptionist vacancy
To aware about the vacant positions to candidates, the administration of respective
company can use different methods and channels of job advertisement like social media, web
advertisement, TV, Radio, Newspaper, Magazines and others. In all of them social media is n
crucial tool for advertisement. Because now these days most of the people use it so if the
management department of Chocolate Presence will use it then it can also provide information
about candidates. With the help of it, the firm can provide notification to international
candidates. With the help of social media advertisement, the company can provide notification
regarding vacant within less time and get number of skilled and qualified employees for
Receptionist job role.
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Job Advertisement
Job Title: Receptionist
Position summery: As a receptionist, the individual will be the ambassador of the company's
first impressions on the tourists and visitors. To compassionately greet all incoming guests,
visitors and members will be the foremost responsibility of the person. To help them with
directions or any appropriate information which they require while maintaining a high level of
confidentiality.
Company: Chocolate Presence
Department: Management
Salary: $17/hr
Location: 456, Willford Street, London
Education:
 Bachelor's degree in management form a well recognised university.
 High school diploma and equivalent experience from any college.
Experience:
 1 years experience as a Receptionist in any organisation.
 Knowledge about MS Office and MS Excel.
Skills & Abilities:
 Good written and verbal communication skill.
 Effective time management and problem solving skill.
TASK 3
A) Benefits of training schemes to both employer and employee
HRM activities are important and crucial for individuals as well as organisation. There
are many changes which are happening in current market such as change in training practices,
technological changes, personal conflicts among workers, etc. So in this case tat work place
HRM practices makes proper and regular change according to external market. HR practices are
beneficial for workers as well as organisation. HR manager has to regular contact with workers
through which they to know about pros and cons of environmental environment of Microsoft and
hence corrective actions can be taken through which it is easy to maintain long term relations
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with consumers. Workers also feel satisfied that they are valuable for organisation, so they give
their best.
BENEFITS FOR EMPLOYER
Planning for change- With the help of HR manager it is easy at Microsoft to plan for
change. This is relevant and significant for understand changes which are happening at
international level. As per change in external environment, it is essential for manager of
Microsoft to plan for operations accordingly. HR manager has complete knowledge about
mindset of workers, so manager can makes strategies to motivate workers and make them ready
to work under dynamic environment. So with working and accepting external market changes,
organisational growth is possible which makes positive impact on Microsoft.
Development of good relations- There is good relations among workers working at
Microsoft because overall efficiency depends on team work and overall out put of organisation.
HR manger makes strategies such as picnic, outing, etc. through which there is interaction
among workers. This assist in managing and maintaining positive relations with workers
(Bennett and et. al., 2015). When mangers are satisfied and ready to work with one another, then
it is easy for Microsoft to achieve set aims and objectives.
Less possibilities of conflict- With HR policies, there are less possibilities of conflict
among workers because HR manger bridge gap between workers in case of any issue. If there is
personal conflict, then HR manager of Microsoft identifies reason and take in to consideration
for the next time. If workers are pleased with each other, then they are able to concentrate on
their core working efficiency.
BENEFITS FOR EMPLOYEES
Training and internship- HR manager makes strategies for training, development and
learning program of individuals. When workers get opportunities to learn new startegies and
techniques, then they are satisfied that they are able to improve their personal techniques as well.
So they are ready to give best and improve new learning and techniques(van Dijk and et. al.,
2013).
Flexible working hours- HR manager is responsible to frame policies regarding working
hours, dress code, etc. So workers at Microsoft get flexible working environment through which
they can focus on their effectiveness and efficiency. If HR manager makes flexible working
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hours, then individuals are able to compatible with their professional and personal hours. This
gives them opportunities to maintain long term relations.
Health and safety benefits- there are different laws and regulations related to health of
workers such as health and safety act 1974 which assist in providing better facilities to
employees. These acts are communicated to workers by HR managers of Microsoft and in case
of any amendments in laws, HR has to communicated to workers.
B) Identification of arrangements and its benefits to Microsoft and employee's
Microsoft is big organisation dealing in software solutions, so there are many
organisation providing services to different parts of country. There are different individuals from
different parts of country having difference in their religious and cultural aspects. So it is
important to maintain balance among them. This can be done by HR manner of Microsoft
(Martínez-Jurado and Moyano-Fuentes, 2014). Some benefits and arrangements which HR
manager can achieve with internship and training is as under-
Future plans- there is proper benefits to employees through which they can plan to be in
organisation for longer time. Managers can provide education loan for children, free medical
check- ups and insurance, etc. through which consumers is satisfied. They want to retain in
organisation for longer time. HR manager can get plan for family touring through which
employees are satisfied.
Benefits for providing these benefits to employees are employees 's labour turnover rate
is reduced and they are getting safe environment in organisation. This bridges gap between
employer and employees benefits. When workers are satisfied than there is positive impact on
their productivity through which organisational aims and objectives are achieved. When existing
workers are satisfied, then there is increment in brand image of Microsoft and other employees
also wants to admit.
With the help of above mentioned benefits, employer and employee both get
opportunities to understand changes which are relevant in context of current dynamic working
environment. When workers are satisfied, then long term relations are policies and possibilities
of labour turnover is also less. With the help of HR practices, there is coordination among
workers through which organisational aims and objectives can be achieved.
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C) Evaluation of methods to motivate workforce and designing job roles
There is requirement of proper motivation to workers through which they are ready to
work on specified job and provide better options. In Microsoft, there are different job positions
and workers have to work as per their skills and experience, so in order to motivate the,
Maslow's Need hierarchy theory is used because this provides motivation in step by step format.
Five factors of Maslow's Need Hierarchy theory are-
(Source: Maslow's Need Hierarchy theory, 2019) Psychological need:- This is the basic step in hierarchy in which there is discussion about
prime needs of consumers i.e. clothes, shelter, food because this is important for residing.
Firstly HR manager of Microsoft have to analyse that these needs have to be fulfilled. Safety and security need:- There is requirement of proper safe and secured environment
to workers at work place. When workers feel safe and secure then they give their best. So
there is requirement of positive environment with proper working condition through
which want to reside in society. Social need:- There is need of getting familiar and social need among employees under
which they can maintain good relations with colleagues. HR managers of Microsoft must
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Illustration 1: Maslow's Need Hierarchy theory

plan for social gathering, outing, movie, etc. through which they are familiar with each
other. Self esteem:- There is requirement among employees for respect and reward. When
employees are getting reward and get appreciated in front of others, then they are
motivated to give best. This boost confidence of other employees and improves
performance of whole association.
 Self-actualisation:- This is the last hierarchy in Maslow's need which shows different
types needs which they expect when they are performing well. This need makes
employees satisfied because there time to time personal demands are satisfied.
TASK 4
A) Importance of employee's engagement in the organisation
Employee Engagement can be defined as the extent to which the employees working in an
organisation are passionate about their job roles and work with full interest and dedication to
provide the best possible efficiency to the organisation's productivity and profitability. With the
help of good employee relations it will be possible for the organisation to achieve the goals and
objectives of the organisation smoothly. It is very important for the organisations to make focus
on the relationship in between the employees and the organisation in order to get the work done
from them(Vaiman, Scullion and Collings, 2012). In today's world, employees are more talented
and works in diversified fields, their knowledge has expanded as compared to that of earlier
workers. Employees are the most important asset in an organisation that could ensure the growth
and development of the organisation.
For maintaining good relation with employees it is important for the organisation such
Microsoft to firstly focus on increasing the employee engagement in the organisation with the
help of making improvement in the communication strategies of the organisation, increasing the
interaction, solving their problems and queries so that they could work feeling relaxed and
devoted to the work they doing(Ployhart and et. al., 2014). Additionally, Microsoft could also
provide their employees with different types of motivators whether monetary and non monetary
according to the needs of employees which will help in keeping the employees engaged with the
organisation for a long period of time. The most important thing is to work on making the
employees creative and innovative. This could be done only by providing the employees with
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proper environment and make them to take risk to develop new ideas and make innovations that
could foster the rate of growth and development of the organisation. In this way, employee
engagement and employee relations could provide the organisation with positive consequences
that will not only improve the working of the organisation but will also improve the relation in
between the organisation and the employees in the positive way.
B) Key approaches for engaging employee's
With the help of communication an organisation can easily engage all employee's in decision
making process. So with the help of maintaining proper relation with the employees it will be
possible for the manager of Microsoft to achieve the goals and objectives of the organisation.
When the employees are involved in the decision making process of the company, this creates a
feeling of being important and belongingness in the minds of employees. This helps in increasing
the loyalty of employees for the organisation. In case of wider choices provided by the
employees, it will be possible for the organisation to make innovation because the single mind of
Manager will provide only restricted ideas but with the help of employees engaged in the
decision making process, they will provide many new ideas which the manager may not think
off. Their ideas will be evaluated and in case they found those to be suitable for implementation
than this will influence the decision making process of the HR Manager. Good employee relation
will help in maintaining long term relationship with the organisation whereas bad relation with
employees will provide the organisation will make the organisation to have severe consequences.
C) Key elements for employee's legislation
In many countries, there are many legislations which has been made by the government
of different countries in order to control and overlook on the working of the organisations. The
description of those are provided as under:
Equal Pay, 2010: In accordance with this act, it makes illegal to make the discrimination
in relation to the salaries and wages for the employees working on the same position and
discrimination of employees on the basis of their gender as women are paid less and men are
paid higher on the same position(Alfes and et. al., 2013). These kind of acts are made unlawful
and in case any organisation does the same, will be liable to severe consequences.
Sex Discrimination Act, 1975: The following law states that the discrimination on the
basis of sex such as men and women should not be made and it makes illegal to these kind of
activities. In case some founded, will be liable to legal prosecution.
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Disability Discrimination Act, 1995: According to this law, it makes illegal to
discriminate the employees on the basis of their physical disabilities and their discrimination will
be make the people liable to imprisonment or fines or both.
Race Relations Act, 1976: The following Act takes into consideration about the
discrimination of employees on the basis of their gender, race, colour, background and on any
grounds, this Act makes it illegal to do so and the person will be liable to have severe
consequences for these kinds of acts performed by them.
So the fulfilment of the obligations mentioned under these kinds of Acts will help
Microsoft in many ways, it will not only help in maintaining good relation with the employees
but will also help in keeping the organisation safe from the intervention of the government. In
addition to this, it will also impact upon the performance of employees because they are provided
with good working environment, better services from other organisations so this will not only
help in retaining employees in the organisation but will also help in getting the potential
employees attracted towards the organisation (Haslberger, Brewster and Hippler, 2013).
The goodwill of the organization will also increase in the market also. Overall, the
fulfillment and working of the organizations according to the laws made by the government will
led to give positive consequences to the organization and the non fulfillment of these obligation
will lead to negative consequences such as negative impacts upon the brand image of the
organization, decrease in the employee satisfaction level and many more. So in order to reduce
the intervention of government in the working of the company, it should follow properly the
rules and regulations provided by the organization (Wu, 2013).
CONCLUSION
From the above assignment it can be summarized that HRM itself is a valuable assets for
the organisation as it helps in evaluating the performance and growth of the respective firm.
HRM practices also help in sustaining workers in the organisation by maintaining healthy
relationship with the employees as they support in gaining a competitive advantage over a
competitors. In relation to this it is very crucial for the HR manager to build coercive relations
with their worker and to formulate the strategies and policies which will help the company in
achieving its long term objectives. Along with this it is also very important for the HR trainer to
view all the governing that has be implemented for the organization to adopt in order to increase
their performance.
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