Job Advertisement for Customer Service Manager at Tesco

This job advertisement is for a Customer Service Manager position at Tesco. The responsibilities include providing help to customers, issuing refunds, and solving customer problems. The salary ranges from Euro 10,000 to 30,000, and the working hours are from 9 am to 5 pm. The selection process involves interviews and reference checks.

A job advertisement
for a customer service
manager at Tesco
It is the responsibility of customer service manager to satisfy the need
of the customer, with an aim to provide the best in class service
throughout the organization the individual work for.

Job advertisement
Responsibilities Provide help to customer for understanding product
and services of the organization.
Issuing refunds and compensation to the customers
Communicate courteously to customers through
telephone, face to face, email etc.
Investigate and helps in solving customers problems
(Mondy and Martocchio, 2016).
Salary Salary for trainee would fall between Euro 10,000 to
15,000.
Salaries for experienced customer service manager
will fall between Euro 20,000 to 30,000
Working hours The working hours would be from 9 am to 5 pm,
including weekends.

A job analysation from which
job description and person
specification
The job analysation and person description of the job for customer
service manager is the manager must be capable of satisfying the
needs of the customer. It is the role of the manager to provide the
superb customer service by appropriately leading and motivating the
customer service team. More over the manager must deploy loyalty
programs as well as must satisfy the customer goals.

The selection process of Customer Service
Manager
• Preliminary interview
• Receiving applications
• Screen Applications
• Employee tests
• Employment interviews
• Checking references
• Medical Examinations
• Final selection and appointment letter

List of interview questions
regarding employment
legislation and company policies
• What you will do when a customer gets angry?
• How will you tackle an abusive customer?
• Explain any five right to the customer?
• Elaborate at lest ten general responsibilities of Customer service
manager?
• What are the rights associated with the the employee under your
post?

The impact of technology in the process of recruiting
and selection are
Improves recruiter productivity
• The advancement in the technology has facilitated the recruiter in increasing their productivity . Using online recruiting software the
recruiters can easily find the way to recruit the most appropriate candidate (Cascio, 2015).
Global reach to find the potential candidate
• Due to the availability of internet as well as various technology the recruiters got the scope of advertising the vacancy of job on the
international platform.
Improves communication times and efficiency
• Technology has give the scope to interview a candidate by sitting overseas. The internt has facilitated in gaining the knowledge of about
the candidate through its qualification described on the digital platform.
Provides automation to the recruiting process
• The internet and technology has provided automation in several folds in the process of recruiting. There are some softwares that serve
as the fantastic tool to communicate.
• With the candidate such as response emails etc. thus, such recruitment Softwares has improved the channel of communication as well
as it kept the candidates in loop.
Available 24/7 and out of work hours
• Traditional recruitment process occurs only during the work hours but due to the availability of technology, the recruitment process can
occur throughout the day as well as throughout the week as due to the availability of internet. There are some software also available
through which the candidate could apply to the companies profile.