Recruitment, Selection and Induction of Staff at CoffyVille

Running head: COFFYVILLE
Recruitment, Selection and Induction of Staff
At CoffyVille
Name of the Student
Name of the University
Author Note

1COFFYVILLE
Contents
Task 1.........................................................................................................................................3
Schedule for Recruitment Activities......................................................................................3
Summary............................................................................................................................3
Recruitment activities – Recruitment Schedule.................................................................3
Job Description and Advertisement.......................................................................................4
Academic and Trade Qualifications.......................................................................................6
Work Experience and Skills...................................................................................................6
Personal Qualities and Behavioural Traits.............................................................................7
Selection panel question.........................................................................................................8
Job ad- Café Manager............................................................................................................9
Interview guide.......................................................................................................................9
Task 2.......................................................................................................................................11
Reference check...................................................................................................................11
Selection Report...................................................................................................................12
Task 3.......................................................................................................................................14
Employment contract...........................................................................................................14
Offer letter............................................................................................................................17
Letter advising unsuccessful interviewee of interview outcomes........................................19
Notification to CoffeeVille staff of the new appointment...................................................19
Induction Plan......................................................................................................................21
Bibliography:............................................................................................................................26

2COFFYVILLE

3COFFYVILLE
Task 1
Schedule for Recruitment Activities
Name Date
Summary
A family-owned business based in Melbourne. CoffeeVille aims for serving quality
food and fair trade coffee. CoffeeVille has been growing in the past two years and the
owner wants to expand the business and open on Saturdays. Currently the business
runs from Monday to Fridays with the present manager who works from Monday-
Thursday A new manager is required for Monday-Saturday who is willing to work on
all the weekdays and Saturdays of each week. Must be also open to work extra shift if
required.
The position offered by CoffeeVille is for the managerial position working on
Mondays- Saturdays. Candidates must take up all the business management
responsibilities and will be paid $24.50 an hour. Candidates must have strong
communication skills along with excellent leadership abilities and great customer
service knowledge. Candidates should be open to work extra hours and whatever it
takes to achieve the company’s ultimate goal towards growth.
Recruitment activities – Recruitment Schedule

4COFFYVILLE
Milestone: Action and/or objective Time
required
Person
responsible
Budget and/or
resources
Searching for matching candidates on
online portals and shortlisting them
1 week Computer with
internet connection
Calling up candidates and doing basic
interview
3 days telephone
Going through job applications 3 days computer
Setting up appointment with the
candidates
3 days telephone
Informing candidates about interview
process and documents required.
1 day Telephone/computer
with internet
Job Description and Advertisement
Job title: Café Manager
Salary:$24.50 an hour
Hours: Full/Part-Time (38 hours a week)
Location:Melbourne
Reporting relationships:Emma Belcastran, Rufus Belcastran the owner of CoffeeVille and
the manager Joe Belfone. Looking for a second cafe manager with:
 Understanding the principles of fair trade.
 Flawless communication skills with bilingual (preferably in Greek, Italian or
Chinese)
 Good understanding of the products related to coffee
 Sales skills and approach to customers

5COFFYVILLE
 Customer service skills
 Inventory management and managing venders and resupply of raw materials
 Organize staff meetings, training and performance appraisals
About CoffeeVille:
CoffeeVille is a family-owned business based in Melbourne, CoffeeVille is an expanding
business and has shown a significant growth in the past two years, the owner’s aims to
increase the growth of the business even more and run 6 days a week. Candidates of any age,
gender, cultural background are welcome to apply for this post. CoffeeVille is looking for the
person with the right skillset and not primarily based just on qualifications.
Purpose of position:
Being the Café manager, one must ensure stability in the work environment within the
company and also maintain top notch customer service in order to maintain the high
standards of CoffeeVille and help expand the business even more with steady flow of service
Responsibilities and Duties
 To ensure sales and customer service
 Managing staff meetings, training them and making sure a good working
environment
 Managing vendors and contacting them when it’s required by doing intensive
inventory management to ensure smooth production and development of company
policies and procedure to achieve customer and employee satisfaction.
 Review inventory at the end of the week and contact vendors for re-supplies if
necessary