ICTICT511 - Match ICT needs with the strategic direction of the enterprise: Student Assessment Pack

This unit describes the skills and knowledge required to ensure information and communications technology (ICT) services meet current and future internal operational enterprise requirements. It applies to individuals whose responsibilities may include maintaining and supporting critical infrastructure for objectives in small-to-medium sized organisations.

ICTICT511 - Match ICT needs with the strategic direction of the
enterprise
Student Assessment Pack
Unit Assessment Pack (UAP) – Cover Sheet
Student and Trainer/Assessor Details
Student ID
Student name
Contact number
Email address
Trainer/Assessor name
Course and Unit Details
Course code
Course name
Unit code ICTICT511
Unit name Match ICT needs with the strategic direction of the enterprise
Assessment Submission Method
☐ By hand to trainer/assessor ☐ By email to
trainer/assessor
☐ Online submission via Learning
Management System (LMS)
☐ By Australia Post to RTO ☐ Any other method
_________________________________________________
(Please mention here)
Student Declaration
 I certify that the work submitted for this assessment pack is my own. I have clearly
referenced any sources used in my submission. I understand that a false declaration is a
form of malpractice;
 I have kept a copy of this assessment pack and all relevant notes, attachments, and
reference material that I used in the production of the assessment pack;
 For the purposes of assessment, I give the trainer/assessor of this assessment the
permission to:
o Reproduce this assessment and provide a copy to another member of staff; and
o Take steps to authenticate the assessment, including communicating a copy of
this assessment to a checking service (which may retain a copy of the assessment
on its database for future plagiarism checking).
Student signature: ________________________________
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: [phone] | RTO Code: 31595 | CRICOS Provider Code:
03602E
ICTICT511 Match ICT needs with the strategic direction of the enterprise: Student Assessment pack
Version : 1.2 Last Updated : 22 December 2017 Next Update: 22 December
2018 Page 1 of 51

ICTICT511 - Match ICT needs with the strategic direction of the
enterprise
Student Assessment Pack
Date: ____/_____/______________
Assessment Plan
To demonstrate competence in this unit, you must be assessed as satisfactory in each of the
following assessment tasks.
Evidence recorded Evidence Type/ Method of assessment Sufficient evidence
recorded/Outcome
Unit Assessment Task 1 Unit Knowledge Test (UKT) S / NS (First Attempt)
S / NS (Second Attempt)
Unit Assessment Task 2 Unit Project (UP) S / NS (First Attempt)
S / NS (Second Attempt)
Final result C/NYC Date assessed
Trainer/Assessor
Signature
Assessment Conditions
Unit purpose/application
This unit describes the skills and knowledge required to ensure information and communications
technology (ICT) services meet current and future internal operational enterprise requirements.
It applies to individuals whose responsibilities may include maintaining and supporting critical
infrastructure for objectives in small-to-medium sized organisations.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
What the student can expect to learn by studying this unit of competency
• Evaluate current business strategy
• Evaluate effect of changes
• Develop action plans
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: [phone] | RTO Code: 31595 | CRICOS Provider Code:
03602E
ICTICT511 Match ICT needs with the strategic direction of the enterprise: Student Assessment pack
Version : 1.2 Last Updated : 22 December 2017 Next Update: 22 December
2018 Page 2 of 51

ICTICT511 - Match ICT needs with the strategic direction of the
enterprise
Student Assessment Pack
Training and assessment resources required for this unit of competency
The student will have access to the following:
 Learner guide
 PowerPoint presentation
 Unit Assessment Pack (UAP)
 Access to other learning materials such as textbooks
The resources required for these assessment tasks also included:
 Access to a computer, the Internet and word-processing system such as MS Word.
 Simulated assessment environments must simulate the real-life working environment where
these skills and knowledge would be performed, with all the relevant equipment and
resources of that working environment.
Submission instructions
Your trainer/assessor will confirm assessment submission details for each assessment task.
Academic integrity, plagiarism and collusion
Academic Integrity
Academic Integrity is about the honest presentation of your academic work. It means acknowledging
the work of others while developing your own insights, knowledge and ideas.
As a student, you are required to:
 undertake studies and research responsibly and with honesty and integrity
 ensure that academic work is in no way falsified
 seek permission to use the work of others, where required
 acknowledge the work of others appropriately
 take reasonable steps to ensure other students cannot copy or misuse your work.
Plagiarism
Plagiarism means to take and use another person's ideas and or manner of expressing them and to
pass them off as your own by failing to give appropriate acknowledgement. This includes material
sourced from the internet, RTO staff, other students, and from published and unpublished work.
Plagiarism occurs when you fail to acknowledge that the ideas or work of others are being used,
which includes:
 Paraphrasing and presenting work or ideas without a reference
 Copying work either in whole or in part
 Presenting designs, codes or images as your own work
 Using phrases and passages verbatim without quotation marks or referencing the author or
web page
 Reproducing lecture notes without proper acknowledgement.
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: [phone] | RTO Code: 31595 | CRICOS Provider Code:
03602E
ICTICT511 Match ICT needs with the strategic direction of the enterprise: Student Assessment pack
Version : 1.2 Last Updated : 22 December 2017 Next Update: 22 December
2018 Page 3 of 51

ICTICT511 - Match ICT needs with the strategic direction of the
enterprise
Student Assessment Pack
Collusion
Collusion means unauthorised collaboration on assessable work (written, oral or practical) with
other people. This occurs when a student presents group work as their own or as the work of
someone else.
Collusion may be with another RTO student or with individuals or students external to the RTO. This
applies to work assessed by any educational and training body in Australia or overseas.
Collusion occurs when you work without the authorisation of the teaching staff to:
 Work with one or more people to prepare and produce work
 Allow others to copy your work or share your answer to an assessment task
 Allow someone else to write or edit your work (without rto approval)
 Write or edit work for another student
 Offer to complete work or seek payment for completing academic work for other students.
Both collusion and plagiarism can occur in group work. For examples of plagiarism, collusion and
academic misconduct in group work please refer to the RTO’s policy on Academic integrity,
plagiarism and collusion.
Plagiarism and collusion constitute cheating. Disciplinary action will be taken against students who
engage in plagiarism and collusion as outlined in RTO’s policy.
Proven involvement in plagiarism or collusion may be recorded on students’ academic file and could
lead to disciplinary action.
Other Important unit specific Information
N/A
Unit outcome
 This unit is not graded and the student must complete and submit all requirements for the
assessment task for this cluster or unit of competency to be deemed competent.
 Students will receive a 'satisfactorily completed' (S) or 'not yet satisfactorily completed (NS)
result for each individual unit assessment task (UAT).
 Final unit result will be recorded as competency achieved/competent (C) or competency not
yet achieved/not yet competent (NYC).
Prerequisite/s
Nil
Co-requisite/s
Nil
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: [phone] | RTO Code: 31595 | CRICOS Provider Code:
03602E
ICTICT511 Match ICT needs with the strategic direction of the enterprise: Student Assessment pack
Version : 1.2 Last Updated : 22 December 2017 Next Update: 22 December
2018 Page 4 of 51

ICTICT511 - Match ICT needs with the strategic direction of the
enterprise
Student Assessment Pack
Foundation Skills
The Foundation Skills describe those required skills (learning, oral communication, reading, writing,
numeracy, digital technology and employment skills) that are essential to performance. Foundation skills
essential to performance are explicit in the performance criteria of this unit of competency.
Relevant Legislation
 Australian Human Rights Commission Act 1986
 Age Discrimination Act 2004
 Disability Discrimination Act 1992
 Racial Discrimination Act 1975
 Sex Discrimination Act 1984
 The Privacy Act 1988 (Privacy Act) and Australian Privacy Principles (APPs)
 Occupational Health and Safety Act 2004
 Work Health and Safety Act 2011
Principles of assessment and rules of evidence
All assessment tasks will ensure that the principles of assessment and rules of evidence are adhered
to.
The principles of assessment are that assessment must be valid, fair, flexible, reliable and consistent.
The rules of evidence state that evidence must be sufficient, valid, current and authentic.
AQF Level
AQF levels and the AQF levels criteria are an indication of the relative complexity and/or depth of
achievement and the autonomy required to demonstrate that achievement.
All assessment tasks must ensure compliance with the requirements of AQF level and the AQF level
criteria. For more information, please visit http://www.aqf.edu.au/
Further Information
For further information about this unit go to
https://training.gov.au/Training/Details/ICTICT511
Additional Information
• This information will be managed by the provisions of the Privacy Act and the Freedom of
Information Act.)
• Students are required to satisfactorily complete and submit all assessment tasks that
contribute to the assessment for a unit.
• Students will be provided with one more attempt to complete this Unit assessment pack
(UAP) if trainer/assessor deems them not satisfactorily completed (NS) in any Unit
assessment task (UAT).
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: [phone] | RTO Code: 31595 | CRICOS Provider Code:
03602E
ICTICT511 Match ICT needs with the strategic direction of the enterprise: Student Assessment pack
Version : 1.2 Last Updated : 22 December 2017 Next Update: 22 December
2018 Page 5 of 51

ICTICT511 - Match ICT needs with the strategic direction of the
enterprise
Student Assessment Pack
• Unit Pre-Assessment Checklist (UPAC) will be reviewed by the trainer/assessor to ensure
the student is ready for the assessment.
• Feedback regarding this Unit Assessment Pack (UAP) can be emailed to the compliance
and quality assurance department/administration department in your RTO for
continuously improving our assessment and student resources.
Feedback to student
Feedback on students’ assessment performance is a vital element in their learning. Its purpose is to
justify to students how their competency was assessed, as well as to identify and reward specific
qualities in their work, to recommend aspects needing improvement, and to guide students on what
steps to take.
Feedback defines for students what their trainer/assessor thinks is important for a topic or a subject.
At its best, feedback should:
• Be provided for each Unit Assessment Task (UAT)
• Guide students to adapt and adjust their learning strategies
• Guide trainers/assessors to adapt and adjust teaching to accommodate students’ learning
needs
• Be a pivotal feature of learning and assessment design, not an add-on ritual
• Focus on course and unit learning outcomes
• Guide students to become independent and self-reflective learners and their own critics
• Acknowledge the developmental nature of learning.
If students have not received proper feedback, they must speak to compliance and quality assurance
department/administration department in the RTO/person responsible for looking after the quality
and compliance services of the RTO.
For more information, please refer to RTO Student Handbook.
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: [phone] | RTO Code: 31595 | CRICOS Provider Code:
03602E
ICTICT511 Match ICT needs with the strategic direction of the enterprise: Student Assessment pack
Version : 1.2 Last Updated : 22 December 2017 Next Update: 22 December
2018 Page 6 of 51

ICTICT511 - Match ICT needs with the strategic direction of the
enterprise
Student Assessment Pack
Unit Pre-Assessment Checklist (UPAC)
UAT 1 – Unit Knowledge Test (UKT)
Purpose of the checklist
The pre-assessment checklist helps students determine if they are ready for assessment. The
trainer/assessor must review the checklist with the student before the student attempts the
assessment task. If any items of the checklist are incomplete or not clear to the student, the
trainer/assessor must provide relevant information to the student to ensure they understand the
requirements of the assessment task. The student must ensure they are ready for the assessment
task before undertaking it.
Section 1: Information for Students
 Please make sure you have completed the necessary prior learning before attempting this
assessment.
 Please make sure your trainer/assessor clearly explained the assessment process and tasks
to be completed.
 Please make sure you understand what evidence is required to be collected and how.
 Please make sure you know your rights and the Complaints and Appeal process.
 Please make sure you discuss any special needs or reasonable adjustments to be considered
during the assessment (refer to the Reasonable Adjustments Strategy Matrix and negotiate
these with your trainer/assessor).
 Please make sure that you have access to a computer and the internet (if you prefer to type
the answers).
 Please ensure that you have all the required resources needed to complete this Unit
Assessment Task (UAT).
 Due date of this assessment task is according to your timetable.
 In exceptional (compelling and compassionate) circumstances, an extension to submit an
assessment can be granted by the trainer/assessor.
 Evidence of the compelling and compassionate circumstances must be provided together
with your request for an extension to submit your assessment work.
 Request for an extension to submit your assessment work must be made before the due
date of this assessment task.
Section 2: Reasonable adjustments
 Students with carer responsibilities, cultural or religious obligations, English as an additional
language, disability etc. can request for reasonable adjustments.
 Please note, academic standards of the unit/course will not be lowered to accommodate the
needs of any student, but there is a requirement to be flexible about the way in which it is
delivered or assessed.
 The Disability Standards for Education requires institutions to take reasonable steps to
enable the student with a disability to participate in education on the same basis as a
student without a disability.
 Trainer/Assessor must complete the section below “Reasonable Adjustment Strategies
Matrix” to ensure the explanation and correct strategy have been recorded and
implemented.
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: [phone] | RTO Code: 31595 | CRICOS Provider Code:
03602E
ICTICT511 Match ICT needs with the strategic direction of the enterprise: Student Assessment pack
Version : 1.2 Last Updated : 22 December 2017 Next Update: 22 December
2018 Page 7 of 51

ICTICT511 - Match ICT needs with the strategic direction of the
enterprise
Student Assessment Pack
 Trainer/Assessor must notify the administration/compliance and quality assurance
department for any reasonable adjustments made.
 All evidence and supplementary documentation must be submitted with the assessment
pack to the administration/compliance and quality assurance department.
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: [phone] | RTO Code: 31595 | CRICOS Provider Code:
03602E
ICTICT511 Match ICT needs with the strategic direction of the enterprise: Student Assessment pack
Version : 1.2 Last Updated : 22 December 2017 Next Update: 22 December
2018 Page 8 of 51

ICTICT511 - Match ICT needs with the strategic direction of the
enterprise
Student Assessment Pack
Reasonable Adjustment Strategies Matrix (Trainer/Assessor to complete)
Category Possible Issue Reasonable Adjustment Strategy
(select as applicable)
 LLN  Speaking
 Reading
 Writing
 Confidence
 Verbal assessment
 Presentations
 Demonstration of a skill
 Use of diagrams
 Use of supporting documents such as wordlists
 Non-
English
Speaking
Background
 Speaking
 Reading
 Writing
 Cultural
background
 Confidence
 Discuss with the student and supervisor (if applicable)
whether language, literacy and numeracy are likely to
impact on the assessment process
 Use methods that do not require a higher level of
language or literacy than is required to perform the job role
 Use short sentences that do not contain large amounts
of information
 Clarify information by rephrasing, confirm understanding
 Read any printed information to the student
 Use graphics, pictures and colour coding instead of, or to
support, text
 Offer to write down, or have someone else write, oral
responses given by the student
 Ensure that the time available to complete the
assessment, while meeting enterprise requirements, takes
account of the student’s needs

Indigenous
 Knowledge and
understanding
 Flexibility
 Services
 Inappropriate
training and
assessment
 Culturally appropriate training
 Explore understanding of concepts and practical
application through oral assessment
 Flexible delivery
 Using group rather than individual assessments
 Assessment through completion of practical tasks in the
field after demonstration of skills and knowledge.
 Age  Educational
background
 Limited study
skills
 Make sure font size is not too small
 Trainer/Assessor should refer to the
student’s experience
 Ensure that the time available to complete the
assessment takes account of the student’s needs
 Provision of information or course materials in accessible
format.
 Changes in teaching practices, e.g. wearing an FM
microphone to enable a student to hear lectures
 Supply of specialised equipment or services, e.g. a note-
taker for a student who cannot write
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: [phone] | RTO Code: 31595 | CRICOS Provider Code:
03602E
ICTICT511 Match ICT needs with the strategic direction of the enterprise: Student Assessment pack
Version : 1.2 Last Updated : 22 December 2017 Next Update: 22 December
2018 Page 9 of 51

ICTICT511 - Match ICT needs with the strategic direction of the
enterprise
Student Assessment Pack
 Changes in lecture schedules and arrangements, e.g.
relocating classes to an accessible venue
 Changes to course design, e.g. substituting an
assessment task
 Modifications to physical environment, e.g. installing
lever taps, building ramps, installing a lift

Educational
background
 Reading
 Writing
 Numeracy
 Limited study
skills and/or
learning strategies
 Discuss with the Student previous learning experience
 Ensure learning and assessment methods meet the
student’s individual need
 Disability  Speaking
 Reading
 Writing
 Numeracy
 Limited study
skills and/or
learning strategies
 Identify the issues
 Create a climate of support
 Ensure access to support that the student has agreed to
 Appropriately structure the assessment
 Provide information or course materials in accessible
format, e.g. a textbook in braille
 Changes in teaching practices, e.g. wearing an FM
microphone to enable a student to hear lectures
 Supply of specialised equipment or services, e.g. a note-
taker for a student who cannot write
 Changes in lecture schedules and arrangements, e.g.
relocating classes to an accessible venue
 Changes to course design, e.g. substituting an
assessment task
 Modifications to physical environment, e.g. installing
lever taps, building ramps, installing a lift
Explanation of reasonable adjustments strategy used (If required)
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: [phone] | RTO Code: 31595 | CRICOS Provider Code:
03602E
ICTICT511 Match ICT needs with the strategic direction of the enterprise: Student Assessment pack
Version : 1.2 Last Updated : 22 December 2017 Next Update: 22 December
2018 Page 10 of 51

ICTICT511 - Match ICT needs with the strategic direction of the
enterprise
Student Assessment Pack
Unit Assessment Task (UAT)
Assessment Task 1 - Unit Knowledge Test (UKT)
Assessment type:
 Written Questions
Assessment task description:
 This is the first (1) unit assessment task you have to successfully complete to be deemed
competent in this unit of competency.
 The Unit Knowledge Test is comprised of eight (8) written questions
 You must respond to all questions and submit them to your Trainer/Assessor.
 You must answer all questions to the required level, e.g. provide the number of points, to be
deemed satisfactory in this task
 You will receive your feedback within two weeks - you will be notified by your
Trainer/Assessor when results are available.
Applicable conditions:
 All knowledge tests are untimed and are conducted as open book tests (this means you are
able to refer to your textbook during the test).
 You must read and respond to all questions.
 You may handwrite/use computers to answer the questions.
 You must complete the task independently.
 No marks or grades are allocated for this assessment task. The outcome of the task will be
Satisfactory or Not Satisfactory.
 As you complete this assessment task you are predominately demonstrating your written
skills and knowledge to your trainer/assessor.
 The trainer/assessor may ask you relevant questions on this assessment task to ensure that
this is your own work.
Resubmissions and reattempts:
 Where a student’s answers are deemed not satisfactory after the first attempt, a
resubmission attempt will be allowed.
 You must speak to your Trainer/Assessor if you have any difficulty in completing this task
and require reasonable adjustments (e.g. can be given as an oral assessment)
 For more information, please refer to your RTO Student Handbook.
Location:
 This assessment task may be completed in a learning management system (i.e. Moodle) or
independent learning environment.
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: [phone] | RTO Code: 31595 | CRICOS Provider Code:
03602E
ICTICT511 Match ICT needs with the strategic direction of the enterprise: Student Assessment pack
Version : 1.2 Last Updated : 22 December 2017 Next Update: 22 December
2018 Page 11 of 51

ICTICT511 - Match ICT needs with the strategic direction of the
enterprise
Student Assessment Pack
 Your trainer/assessor will provide you further information regarding the location for
completing this assessment task.
Instructions for answering written questions:
 Complete a written assessment consisting of a series of questions.
 You will be required to correctly answer all the questions.
 Do not start answering questions without understanding what is required from you. Read
the questions carefully and critically analyse them for a few seconds, this will help you to
identify what is really needed.
 Your answers must demonstrate an understanding and application of relevant concepts,
critical thinking, and good writing skills.
 Be concise to the point and write answers according to the given word-limit to each question
and do not provide irrelevant information. Be careful, quantity is not quality.
 Be careful to use non-discriminatory language. The language used should not devalue,
demean, or exclude individuals or groups on the basis of attributes such as gender, disability,
culture, race, religion, sexual preference or age. Gender inclusive language should be used.
 When you quote, paraphrase, summarise or copy information from the sources you are
using to write your answers/research your work, you must always acknowledge the source.
How your trainer/assessor will assess your work?
 This assessment task requires the student to answer all the questions.
 Answers must demonstrate the student’s understanding and knowledge of the unit.
 If all assessment tasks are deemed Satisfactory (S), then the unit outcome is Competent (C).
 If at least one of the assessment task is deemed Not Satisfactory (NS), then the unit outcome
is Not Yet Competent (NYC).
 Once all assessment tasks allocated to this Unit of Competency have been undertaken,
trainer/assessor will complete an Assessment plan to record the unit outcome. The outcome
will be either Competent (C) or Not Yet Competent (NYC).
 The “Assessment Plan” is available with the Unit Assessment Pack (UAP) – Cover Sheet.
Purpose of the assessment task:
 The purpose of this assessment task is to assess the students’ knowledge required for
identifying, gathering, and preparing requirements for review.
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: [phone] | RTO Code: 31595 | CRICOS Provider Code:
03602E
ICTICT511 Match ICT needs with the strategic direction of the enterprise: Student Assessment pack
Version : 1.2 Last Updated : 22 December 2017 Next Update: 22 December
2018 Page 12 of 51

ICTICT511 - Match ICT needs with the strategic direction of the
enterprise
Student Assessment Pack
Assessment Task 1 - Unit Knowledge Test (UKT)
Instructions:
 This is an individual assessment.
 To make full and satisfactory responses you should consult a range of learning resources,
other information such as handouts and textbooks, learners’ resources and slides.
 All questions must be answered in order to gain competency for this assessment.
 You may attach a separate sheet if required.
 You must include the following particulars in the footer section of each page of the attached
sheets:
o Student ID or Student Name
o Unit ID or Unit Code
o Course ID or Course Code
o Trainer and assessor name
o Page numbers
 You must staple the loose sheets together along with the cover page.
 You must attach the loose sheets chronologically as per the page numbers.
 Correction fluid and tape are not permitted. Please do any corrections by striking through
the incorrect words with one or two lines and rewriting the correct words.
Resources required to complete the assessment task:
 Learner guide
 PowerPoint presentation
 Unit Assessment Pack (UAP)
 Access to other learning materials such as textbooks
 Access to a computer, the Internet and word-processing system such as MS Word.
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: [phone] | RTO Code: 31595 | CRICOS Provider Code:
03602E
ICTICT511 Match ICT needs with the strategic direction of the enterprise: Student Assessment pack
Version : 1.2 Last Updated : 22 December 2017 Next Update: 22 December
2018 Page 13 of 51

ICTICT511 - Match ICT needs with the strategic direction of the
enterprise
Student Assessment Pack
Question 1: Provide a summary of what SWOT analysis is, and what it is designed to achieve.
Write your response in 100-150 words.
SWOT analysis is also known as SWOT matrix, which is used for the strategic planning for the
organisation. The main objective of the SWOT analysis is to evaluate the strength and weakness of
the organizations along with the opportunities and threats. This evaluation helps the organization
to take necessary steps for the further modification and improvisation of the business status. The
main objective of this analysis is to ask some of the questions regarding the business of the
organization. These questions provides meaningful information those help to generate the idea
regarding the competitive advantage for the organization. Both internal and external factors of
the organization are evaluated through this analysis. Strength and weakness are the internal
factors while opportunities and threats are the external factors in this technique. Strategic fit is
the term in this context that determines the level of matching between internal and external
factors. SEOT analysis is important as it helps the organizations to identify the later steps in the
planning for the business process.
Question 2: Provide a summary of the internal Value Chain Analysis tool that can be used to
analysis ICT gaps in an organisations strategic planning. Write your response in 100-150 words.
Value chain analysis is used to analyse the gaps in the implemented ICT system. Generally value
chain analysis develops through the four interconnected steps. These four steps are collection of
data, mapping of the value chain, analysis of the opportunities and constraints and finding the
recommendations for the further improvement. The presence of these four steps are necessary,
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: [phone] | RTO Code: 31595 | CRICOS Provider Code:
03602E
ICTICT511 Match ICT needs with the strategic direction of the enterprise: Student Assessment pack
Version : 1.2 Last Updated : 22 December 2017 Next Update: 22 December
2018 Page 14 of 51

ICTICT511 - Match ICT needs with the strategic direction of the
enterprise
Student Assessment Pack
however these steps may not occur in sequential order. The data collection is associated with the
collection of data regarding the existing ICT system. The gathered information then compared
with the desired result. The gap can be identified in this step. In order to fill the gap certain
actions can be planned. The constraints and the opportunities for achieving those steps are
needed to be evaluated. After that managing of the stakeholders in the changed environment and
recommendations regarding the further improvements can be done in this context. In this way
the gap in the ICT system can be identified along with that proper implementation of the further
modified system in the organization can be done.
Question 3: Provide a summary of the external PEST analysis tool that can be used to analysis ICT
gaps in an organisations strategic planning. Write your response in 100-200 words.
PEST analysis is a framework which is used for the evaluation of the environmental scanning in the
strategic management of the organization. PEST analysis consists of analysis of the factors
regarding Political, economic, socio culture and technological components in the organization.
PEST analysis is external analysis which is used in the market research for the organization.
Through this analysis an organization can understand its position in the market.
Through the PEST analysis an organization can compare its existing ICT system with the current
ICT trend in the market. The gap can be identified in this case. Certain measures can be taken in
this context in order to improve the business of the organization.
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: [phone] | RTO Code: 31595 | CRICOS Provider Code:
03602E
ICTICT511 Match ICT needs with the strategic direction of the enterprise: Student Assessment pack
Version : 1.2 Last Updated : 22 December 2017 Next Update: 22 December
2018 Page 15 of 51

ICTICT511 - Match ICT needs with the strategic direction of the
enterprise
Student Assessment Pack
Question 4: Provide a summary of what an ICT asset register is, and how it can be used to help
forecast the ICT assets required based on future ICT implementation plans. Write your response
in 100-150 words.
ICT asset register is the part of ICT asset management. ICT asset management is the technique
that merges the financial, inventory and the contractual attributes of the organization with the ICT
project cycle management and the strategic decision making for the ICT planning in the
organization. ICT asset register is the way to keep the track ICT infrastructure of the organization.
In some cases making the ICT assets register is a time consuming thing but the process is not
complicated. The existing systems and the components of ICT used in the company can help the
organization to manage the whole system in a proper way.
The ICT asset registers are use din the future implementation of ICT project plans. On the basis of
the registered things in the asset register the necessary components required for the organization
can be identified. Apart from that the management and the maintenance of the ICT components
can be done through the use of the ICT assets register. This will also help in the future
implementation of the ICT system in the organization.
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: [phone] | RTO Code: 31595 | CRICOS Provider Code:
03602E
ICTICT511 Match ICT needs with the strategic direction of the enterprise: Student Assessment pack
Version : 1.2 Last Updated : 22 December 2017 Next Update: 22 December
2018 Page 16 of 51

ICTICT511 - Match ICT needs with the strategic direction of the
enterprise
Student Assessment Pack
Question 5: Provide a summary of what a Gap Analysis Report is used for, and why it’s an
important tool used to summarise ICT gaps so that someone in authority who might not have ICT
knowledge can make informed decisions on how to proceed. Write your response in 100-200
words.
The gap analysis is a report that contains the current ICT practices in the organization and the
required actions for the improvisation of the overall ICT system. The gap analysis report can be
done from the different internal and external analysis tools such as PEST analysis.
The importance of the gap analysis report is that this report helps the management and the
authority of the organization to understand the current trend regarding ICT and the existing ICT
system in the organization. The report has to be made in a way that will help any people to
understand the gap in the organization. Through the documentation of the current trend and the
analysis of the of the ICT business any person from the management of the organization can
understand and take necessary actions for the improvement of the overall situation.
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: [phone] | RTO Code: 31595 | CRICOS Provider Code:
03602E
ICTICT511 Match ICT needs with the strategic direction of the enterprise: Student Assessment pack
Version : 1.2 Last Updated : 22 December 2017 Next Update: 22 December
2018 Page 17 of 51

ICTICT511 - Match ICT needs with the strategic direction of the
enterprise
Student Assessment Pack
Question 6: Explain the importance of comparing and documenting the advantages and
disadvantages of the current and proposed ICT systems in an ICT System Recommendation
Report. Write your response in 100-200 words.
The evaluation of the current ICT system in the organization is important as it will describe the
existing IT infrastructure of the organization. Certain advantages and disadvantages are needed to
be evaluated for the organization. These advantages and the disadvantages are needed to be
noted down in the documentation process. The advantages will indicate the further improvement
for the ICT infrastructures. The disadvantages will indicate the recommendations for the
modification of the existing system. The recommendations can be made on the basis of the
standard and the current IT trend in the business organization.
The comparison between the current IT system in the organization and the recommended IT
system of the organization in this context can be helpful. The identification of the advantages and
the disadvantages can be identified through this comparison.
Question 7: Explain why a Change Management Plan is so important when implementing ICT
changes so that the objectives and implications of the change(s) are understood. Write your
response in 100-200 words.
Change in the management plan is important for the implementation of the new ICT system in the
organization. The management plan is important for providing the guideline regarding the use of
the ICT system in the organization along with the maintenance of those systems. In this case, if
the changes in the ICT systems in the organization happens in the organization revised
management plan is needed to be implemented as the modifications are needed to be made in
the usage of the modified ICT system.
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: [phone] | RTO Code: 31595 | CRICOS Provider Code:
03602E
ICTICT511 Match ICT needs with the strategic direction of the enterprise: Student Assessment pack
Version : 1.2 Last Updated : 22 December 2017 Next Update: 22 December
2018 Page 18 of 51

ICTICT511 - Match ICT needs with the strategic direction of the
enterprise
Student Assessment Pack
The changes in the existing system is done on the basis of achieving the objectives and the aims
for the changing. The objectives of the modifications can be well understood through the
implementation of the changes in the management plan. The documentation of the changes along
with the justifications can be done through the use changing the management plan.
Question 8: Provide a summary of an Action Plan is used, including what sort of information is
recorded in one. Write your response in 100-200 words.
Action plan can be used during the initialization of the changes in thee ICT system of the
organization and the management plan. Action plan consists of the proposed actions needed to
be taken in order to implement the changes. Moreover the proper justifications are provided to
carry out the actions for the implementation of the changes. These actions or steps are taken
after the decision making process in the managerial level.
The information stored in the action plan are the actions those are needed to be taken along with
the justifications of those actions. Apart from that the name of the employees to whom the work
has been assigned. Apart from that the proposed timeline for fulfilling those actions are
mentioned in this action plan.
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: [phone] | RTO Code: 31595 | CRICOS Provider Code:
03602E
ICTICT511 Match ICT needs with the strategic direction of the enterprise: Student Assessment pack
Version : 1.2 Last Updated : 22 December 2017 Next Update: 22 December
2018 Page 19 of 51

ICTICT511 - Match ICT needs with the strategic direction of the
enterprise
Student Assessment Pack
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: [phone] | RTO Code: 31595 | CRICOS Provider Code:
03602E
ICTICT511 Match ICT needs with the strategic direction of the enterprise: Student Assessment pack
Version : 1.2 Last Updated : 22 December 2017 Next Update: 22 December
2018 Page 20 of 51

ICTICT511 - Match ICT needs with the strategic direction of the
enterprise
Student Assessment Pack
Unit Assessment Result Sheet (UARS)
Assessment Task 1 – Unit Knowledge Test (UKT)
Student and Trainer/Assessor Details
Unit code ICTICT511
Unit name Match ICT needs with the strategic direction of the enterprise
Outcome of Unit
Assessment Task (UAT)
First attempt:
Outcome (please make sure to tick the correct checkbox):
Satisfactory (S) ☐ or Not Satisfactory (NS) ☐
Date: _______(day)/ _______(month)/ ____________(year)
Second attempt:
Outcome (please make sure to tick the correct checkbox):
Satisfactory (S) ☐ or Not Satisfactory (NS) ☐
Date: _______(day)/ _______(month)/ ____________(year)
Feedback to Student First attempt:
Second attempt:
Student Declaration  I declare that the answers I have provided are my own work.
Where I have accessed information from other sources, I have
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: [phone] | RTO Code: 31595 | CRICOS Provider Code:
03602E
ICTICT511 Match ICT needs with the strategic direction of the enterprise: Student Assessment pack
Version : 1.2 Last Updated : 22 December 2017 Next Update: 22 December
2018 Page 21 of 51

ICTICT511 - Match ICT needs with the strategic direction of the
enterprise
Student Assessment Pack
provided references and or links to my sources.
 I have kept a copy of all relevant notes and reference material
that I used as part of my submission.
 I have provided references for all sources where the
information is not my own. I understand the consequences of
falsifying documentation and plagiarism. I understand how
the assessment is structured. I accept that all work I submit
must be verifiable as my own.
 I understand that if I disagree with the assessment outcome, I
can appeal the assessment process, and either re-submit
additional evidence undertake gap training and or have my
submission re-assessed.
 All appeal options have been explained to me.
Student Signature
Date
Trainer/Assessor Name
Trainer/Assessor
Declaration
I hold:
 Vocational competencies at least to the level being delivered
 Current relevant industry skills
 Current knowledge and skills in VET, and undertake
 Ongoing professional development in VET
I declare that I have conducted an assessment of this candidate’s
submission. The assessment tasks were deemed current, sufficient,
valid and reliable. I declare that I have conducted a fair, valid, reliable,
and flexible assessment. I have provided feedback to the above-
named candidate.
Trainer/Assessor Signature
Date
Office Use Only Outcome of Assessment has been entered onto the Student
Management System on _________________ (insert date)
by (insert Name) __________________________________
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: [phone] | RTO Code: 31595 | CRICOS Provider Code:
03602E
ICTICT511 Match ICT needs with the strategic direction of the enterprise: Student Assessment pack
Version : 1.2 Last Updated : 22 December 2017 Next Update: 22 December
2018 Page 22 of 51

ICTICT511 - Match ICT needs with the strategic direction of the
enterprise
Student Assessment Pack
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: [phone] | RTO Code: 31595 | CRICOS Provider Code:
03602E
ICTICT511 Match ICT needs with the strategic direction of the enterprise: Student Assessment pack
Version : 1.2 Last Updated : 22 December 2017 Next Update: 22 December
2018 Page 23 of 51

ICTICT511 - Match ICT needs with the strategic direction of the
enterprise
Student Assessment Pack
Unit Pre-Assessment Checklist (UPAC)
UAT 2 – Unit Project (UP)
Purpose of the checklist
The pre-assessment checklist helps students determine if they are ready for assessment. The
trainer/assessor must review the checklist with the student before the student attempts the
assessment task. If any items of the checklist are incomplete or not clear to the student, the
trainer/assessor must provide relevant information to the student to ensure they understand the
requirements of the assessment task. The student must ensure they are ready for the assessment
task before undertaking it.
Section 1: Information for Students
 Please make sure you have completed the necessary prior learning before attempting this
assessment.
 Please make sure your trainer/assessor clearly explained the assessment process and tasks
to be completed.
 Please make sure you understand what evidence is required to be collected and how.
 Please make sure you know your rights and the Complaints and Appeal process.
 Please make sure you discuss any special needs or reasonable adjustments to be considered
during the assessment (refer to the Reasonable Adjustments Strategy Matrix and negotiate
these with your trainer/assessor).
 Please make sure that you have access to a computer and the internet (if you prefer to type
the answers).
 Please ensure that you have all the required resources needed to complete this Unit
Assessment Task (UAT).
 Due date of this assessment task is according to your timetable.
 In exceptional (compelling and compassionate) circumstances, an extension to submit an
assessment can be granted by the trainer/assessor.
 Evidence of the compelling and compassionate circumstances must be provided together
with your request for an extension to submit your assessment work.
 Request for an extension to submit your assessment work must be made before the due
date of this assessment task.
Section 2: Reasonable adjustments
 Students with carer responsibilities, cultural or religious obligations, English as an additional
language, disability etc. can request for reasonable adjustments.
 Please note, academic standards of the unit/course will not be lowered to accommodate the
needs of any student, but there is a requirement to be flexible about the way in which it is
delivered or assessed.
 The Disability Standards for Education requires institutions to take reasonable steps to
enable the student with a disability to participate in education on the same basis as a
student without a disability.
 Trainer/Assessor must complete the section below “Reasonable Adjustment Strategies
Matrix” to ensure the explanation and correct strategy have been recorded and
implemented.
 Trainer/Assessor must notify the administration/compliance and quality assurance
department for any reasonable adjustments made.
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: [phone] | RTO Code: 31595 | CRICOS Provider Code:
03602E
ICTICT511 Match ICT needs with the strategic direction of the enterprise: Student Assessment pack
Version : 1.2 Last Updated : 22 December 2017 Next Update: 22 December
2018 Page 24 of 51

ICTICT511 - Match ICT needs with the strategic direction of the
enterprise
Student Assessment Pack
 All evidence and supplementary documentation must be submitted with the assessment
pack to the administration/compliance and quality assurance department.
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: [phone] | RTO Code: 31595 | CRICOS Provider Code:
03602E
ICTICT511 Match ICT needs with the strategic direction of the enterprise: Student Assessment pack
Version : 1.2 Last Updated : 22 December 2017 Next Update: 22 December
2018 Page 25 of 51

ICTICT511 - Match ICT needs with the strategic direction of the
enterprise
Student Assessment Pack
Reasonable Adjustment Strategies Matrix (Trainer/Assessor to complete)
Category Possible Issue Reasonable Adjustment Strategy
(select as applicable)
 LLN  Speaking
 Reading
 Writing
 Confidence
 Verbal assessment
 Presentations
 Demonstration of a skill
 Use of diagrams
 Use of supporting documents such as wordlists
 Non-
English
Speaking
Background
 Speaking
 Reading
 Writing
 Cultural
background
 Confidence
 Discuss with the student and supervisor (if applicable)
whether language, literacy and numeracy are likely to
impact on the assessment process
 Use methods that do not require a higher level of
language or literacy than is required to perform the job role
 Use short sentences that do not contain large amounts
of information
 Clarify information by rephrasing, confirm understanding
 Read any printed information to the student
 Use graphics, pictures and colour coding instead of, or to
support, text
 Offer to write down, or have someone else write, oral
responses given by the student
 Ensure that the time available to complete the
assessment, while meeting enterprise requirements, takes
account of the student’s needs

Indigenous
 Knowledge and
understanding
 Flexibility
 Services
 Inappropriate
training and
assessment
 Culturally appropriate training
 Explore understanding of concepts and practical
application through oral assessment
 Flexible delivery
 Using group rather than individual assessments
 Assessment through completion of practical tasks in the
field after demonstration of skills and knowledge.
 Age  Educational
background
 Limited study
skills
 Make sure font size is not too small
 Trainer/Assessor should refer to the
student’s experience
 Ensure that the time available to complete the
assessment takes account of the student’s needs
 Provision of information or course materials in accessible
format.
 Changes in teaching practices, e.g. wearing an FM
microphone to enable a student to hear lectures
 Supply of specialised equipment or services, e.g. a note-
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: [phone] | RTO Code: 31595 | CRICOS Provider Code:
03602E
ICTICT511 Match ICT needs with the strategic direction of the enterprise: Student Assessment pack
Version : 1.2 Last Updated : 22 December 2017 Next Update: 22 December
2018 Page 26 of 51

ICTICT511 - Match ICT needs with the strategic direction of the
enterprise
Student Assessment Pack
taker for a student who cannot write
 Changes in lecture schedules and arrangements, e.g.
relocating classes to an accessible venue
 Changes to course design, e.g. substituting an
assessment task
 Modifications to physical environment, e.g. installing
lever taps, building ramps, installing a lift

Educational
background
 Reading
 Writing
 Numeracy
 Limited study
skills and/or
learning strategies
 Discuss with the Student previous learning experience
 Ensure learning and assessment methods meet the
student’s individual need
 Disability  Speaking
 Reading
 Writing
 Numeracy
 Limited study
skills and/or
learning strategies
 Identify the issues
 Create a climate of support
 Ensure access to support that the student has agreed to
 Appropriately structure the assessment
 Provision of information or course materials in accessible
format, e.g. a text book in braille
 Changes in teaching practices, e.g. wearing an FM
microphone to enable a student to hear lectures
 Supply of specialised equipment or services, e.g. a note
taker for a student who cannot write
 Changes in lecture schedules and arrangements, e.g.
relocating classes to an accessible venue
 Changes to course design, e.g. substituting an
assessment task
 Modifications to physical environment, e.g. installing
lever taps, building ramps, installing a lift
Explanation of reasonable adjustments strategy used (If required)
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: [phone] | RTO Code: 31595 | CRICOS Provider Code:
03602E
ICTICT511 Match ICT needs with the strategic direction of the enterprise: Student Assessment pack
Version : 1.2 Last Updated : 22 December 2017 Next Update: 22 December
2018 Page 27 of 51

ICTICT511 - Match ICT needs with the strategic direction of the
enterprise
Student Assessment Pack
Unit Assessment Task (UAT)
Assessment Task 2 – Unit Project (UP)
Assessment type:
Unit Project (UP)
Assessment task description:
 This is the second (2) assessment task you have to successfully complete to be deemed
competent in this unit of competency.
 This assessment task requires you to complete a project
 Student is required to evaluate current strategy against the effects of an ICT strategic
change, and then develop action plans to implement the change.
 You will receive your feedback within two weeks - you will be notified by your
trainer/assessor when results are available.
 You must attempt all activities of the project for your trainer/assessor to assess your
competency in this assessment task.
Applicable conditions:
 All five activities are untimed.
 You must read and respond to all criteria of the project.
 You may handwrite/use computers to answer the criteria of the project.
 You must complete the task independently.
 No marks or grades are allocated for this assessment task. The outcome of the task will be
Satisfactory or Not Satisfactory.
 As you complete this assessment task you are predominately demonstrating your practical
skills, techniques and knowledge to your trainer/assessor.
 The trainer/assessor may ask you relevant questions on this assessment task to ensure that
this is your own work.
Resubmissions and reattempts:
 Where a student’s answers are deemed not satisfactory after the first attempt, a
resubmission attempt will be allowed.
 You must speak to your Trainer/Assessor if you have any difficulty in completing this task
and require reasonable adjustments (e.g. can be given as an oral assessment).
 For more information, please refer to your RTO Student Handbook.
Location:
 This assessment task may be completed in an independent learning environment or learning
management system.
 Your trainer/assessor will provide you further information regarding the location of
completing this assessment task.
General Instructions for attempting the project:
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: [phone] | RTO Code: 31595 | CRICOS Provider Code:
03602E
ICTICT511 Match ICT needs with the strategic direction of the enterprise: Student Assessment pack
Version : 1.2 Last Updated : 22 December 2017 Next Update: 22 December
2018 Page 28 of 51

ICTICT511 - Match ICT needs with the strategic direction of the
enterprise
Student Assessment Pack
 You will be analyse a scenario and then identify, gather, and analyse data for a business
need.
 You will be required to correctly attempt all activities of this assessment task.
 You must concise to the point and write answers according to the given word-limit to each
question and do not provide irrelevant information.
 You must use non-discriminatory language. The language used should not devalue, demean,
or exclude individuals or groups on the basis of attributes such as gender, disability, culture,
race, religion, sexual preference or age. Gender inclusive language should be used.
How your trainer/assessor will assess your work?
 This assessment task requires the student to successfully complete and submit a project.
 Answers must demonstrate the student’s understanding and skills of the unit.
 You will be assessed according to the provided performance checklist/ performance criteria.
 Assessment objectives/ measurable learning outcome(s) are attached as performance
checklist/ performance criteria with this assessment task to ensure that you have
successfully completed and submitted the assessment task.
 If all assessment tasks are deemed Satisfactory (S), then the unit outcome is Competent (C).
 If at least one of the assessment task is deemed Not Satisfactory (NS), then the unit outcome
is Not Yet Competent (NYC).
 Once all assessment tasks allocated to this Unit of Competency have been undertaken,
trainer/assessor will complete an Assessment plan to record the unit outcome. The outcome
will be either Competent (C) or Not Yet Competent (NYC).
 The “Assessment Plan” is available with the Unit Assessment Pack (UAP) – Cover Sheet.
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: [phone] | RTO Code: 31595 | CRICOS Provider Code:
03602E
ICTICT511 Match ICT needs with the strategic direction of the enterprise: Student Assessment pack
Version : 1.2 Last Updated : 22 December 2017 Next Update: 22 December
2018 Page 29 of 51

ICTICT511 - Match ICT needs with the strategic direction of the
enterprise
Student Assessment Pack
Assessment Task 2 - Unit Project (UP)
Instructions to complete this assessment task:
 Please write responses where applicable using a word processor.
 One task requires that you undertake a task in front of an assessor.
 You must include the following particulars in the footer section of each page of the attached
sheets:
o Student ID or Student Name
o Unit ID or Unit Code
o Course ID or Course Code
o Trainer and assessor name
o Page numbers
 You must staple the loose sheets together along with the cover page.
 You must attach the loose sheets chronologically as per the page numbers.
 Correction fluid and tape are not permitted. Please do any corrections by striking through
the incorrect words with one or two lines and rewriting the correct words.
 This submission must be well presented and follow the guidelines and instructions provided.
 Please follow the format as indicated in the template section below.
 One of the most important steps that you can take: proofread your answers and code.
 All RTO policies are in effect, including the plagiarism policy.
Resources required to complete the assessment task:
 Learner guide
 PowerPoint presentation
 Unit Assessment Pack (UAP)
 Access to a computer, the Internet and word-processing system such as MS Word.
 Organisation policy and procedures
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: [phone] | RTO Code: 31595 | CRICOS Provider Code:
03602E
ICTICT511 Match ICT needs with the strategic direction of the enterprise: Student Assessment pack
Version : 1.2 Last Updated : 22 December 2017 Next Update: 22 December
2018 Page 30 of 51

ICTICT511 - Match ICT needs with the strategic direction of the
enterprise
Student Assessment Pack
Scenario:
Devon Technical College is a private Registered Training Organisation (RTO) with a campus based in
Western Melbourne. It offers over 40 certificate and diploma level qualifications in the Vocational
Education and Training (VET) sector for a large number of subject areas including business,
community services, education, information technology, health, hospitality, and many others.
Students select from one of two study shifts (morning or afternoons) to undertake study which is
self-directed in nature or trainer led, and to undertake assessments. With the self-directed courses,
trainers/assessors are on hand to handle student’s queries, while other courses are trainer led.
There are currently 450 students that attend the institute across a wide range of classrooms.
Depending on their studies, students who require access to a computer are given access Windows
10 desktop machine and a word processor and other software applicable to their studies plus access
the internet. For classes that are self-directed, all learning materials are provided in print format, as
are the assessments.
Student management is undertaken on a bespoke applications called “Student Manager”. Student
Manager is a tool used to record student attendance, unit completion, student’s notes, and other
applicable student management tasks.
Devon Technical College use a mixture of laptops and desktop machines which all have Windows 10
and Microsoft Office 2016 installed on them. The network is managed by two servers:
 An Admin server has Windows Server 2016 installed on it and is used by the employees of
Devon Technical College. It include active directory, DNS, DHCP, and acts as the gateway to
the internet. It also asks as an application server for the Student manager application and its
associated database.
 A Student server also has Windows Server 2016 installed on it and is used by the students
for study purposes. It also has active directory on it, and a separate domain implementing
DNS and DHCP services.
Network Attached Storage is used for accessing both staff and student files. A UPS is used to protect
the network from power loss and electrical surges.
The current network diagram of how the network components fits together is shown as follows:
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: [phone] | RTO Code: 31595 | CRICOS Provider Code:
03602E
ICTICT511 Match ICT needs with the strategic direction of the enterprise: Student Assessment pack
Version : 1.2 Last Updated : 22 December 2017 Next Update: 22 December
2018 Page 31 of 51

ICTICT511 - Match ICT needs with the strategic direction of the
enterprise
Student Assessment Pack
A portion of the organisations Strategic Plan containing strategic goals is provided below:
Mission
To provide quality education.
Vision
To become Australia’s number one education provider using modern technologies and teaching
platforms.
Objectives
The current objectives are listed as follows:
 To deliver first-class education using modern technologies
 To provide customer service excellence beyond expectations
 To implement sustainable practices
Strategic Goals
The current goals are listed as follows:
 To offer students new ways of learning
 To expand throughout Australia
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: [phone] | RTO Code: 31595 | CRICOS Provider Code:
03602E
ICTICT511 Match ICT needs with the strategic direction of the enterprise: Student Assessment pack
Version : 1.2 Last Updated : 22 December 2017 Next Update: 22 December
2018 Page 32 of 51

ICTICT511 - Match ICT needs with the strategic direction of the
enterprise
Student Assessment Pack
 Increase student numbers for the 2019 year
Based on the strategic goals, the provider would like to phase out its print based learning, and
implement an online model that it hosts in its network. This will provide a sustainable approach to
teaching, and to also allow for expansion throughout Australia within the costs of opening new
campuses.
You work in the information technology department at Devon Technical College at its campus in
Western Melbourne. Your supervisor has tasked you to determine the best way to implement a
Learning Management System (LMS) hosted at the campuses premises, and has provided some
further resources that you can use for the implementation:
Employee Position Hourly rate
Yourself IT technician $35
Kim Brown Networking Administrator $45
Stephan Curry Web developer $35
Murphy O’Shea Web designer $35
Renju Chalakudy LMS specialist $38
Penny Taylor Trainer/assessor $30
The following is a portion of the organisations Project Management policy and procedures which you
need to follow as part of your job tasks.
Project Management policy and procedures
Work tasks for implement a system change
When a possible change may be required to the current ICT system you must undertake the four
following steps in a sequential order:
1. Undertake gap analysis using the organisational template form: Gap Analysis Report
2. Based on identified gaps, research solutions and complete a report using the organisational
template form: ICT System Recommendation Report.
3. Based on the agreed upon changes, develop a plan to implement the changes in an efficient
method using the organisational template form: Change Management Plan
4. Develop individual action plans to implement and manage the changes using the
organisation template form: Action Plan.
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: [phone] | RTO Code: 31595 | CRICOS Provider Code:
03602E
ICTICT511 Match ICT needs with the strategic direction of the enterprise: Student Assessment pack
Version : 1.2 Last Updated : 22 December 2017 Next Update: 22 December
2018 Page 33 of 51

ICTICT511 - Match ICT needs with the strategic direction of the
enterprise
Student Assessment Pack
Activity 1: (Determine objectives and gaps)
In this activity you need to review the scenario, and then complete the following tasks using a word
processor:
1. Provide an overview of the business including its business domain. (50-100 words expected)
2. Develop a measurable business objective for each of the strategic goals in the Strategic Plan:
 To offer students new ways of learning
 To expand throughout Australia
 Increase student numbers for the 2019 year
3. Develop a Gap Analysis Report using the following organisational template. For the gap
table, analysis should be kept very high level where you specify the current state of each of
the three strategic objectives in a few words, the desired state of the ICT system in a few
words, the ICT technical gap between the current state and the future state, and what ICT
technology will help close the gaps.
You need to replace the text within the “<<” and “>>” characters with pertinent information
using the headings and the scenario as a guide:
Gap Analysis Report for Devon Technical College
Executive summary
Devon Technical College is a private training organization is Australia. This organization
provides vocational training to the students. The organization has currently well-equipped
servers and the ICT system those are helpful for the admins to manage the student and the
educational data. Apart from that the student server is helpful for the students in order to
access the materials and the resources for the study. The main objective of the organization
is to fill the current ICT gap in the organization which will eventually help in the strategic
improvement of the organization.
Background
Devon Technical College is a private college that provides vocational training to the students. The
students in this organization can choose one shift timing among the two shift timings to study in the
organization. Currently, the organization’s ICT infrastructure is a mixture of laptops and the
computers. All the systems in the organization has Windows 10 installed in it. The admin server
contains the administrative information. On the other hand the student server is responsible for
providing the access to the students regarding the learning resources. Routers and printers are used
for the distribution of the network traffic and the printing process respectively. On the other hand the
whole ICT system is protected through the use of firewall.
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: [phone] | RTO Code: 31595 | CRICOS Provider Code:
03602E
ICTICT511 Match ICT needs with the strategic direction of the enterprise: Student Assessment pack
Version : 1.2 Last Updated : 22 December 2017 Next Update: 22 December
2018 Page 34 of 51

ICTICT511 - Match ICT needs with the strategic direction of the
enterprise
Student Assessment Pack
Strategic objectives
The organisation has the following strategic objectives:
 To increase the number of students within 2019. To provide the new ways of learning to the students. Making a prominent presence in Australia.
Gap analysis
The following table contains gap analysis for each of the strategic goals:
Strategic
Objective
Current State Future State Gap Technology
To increase the
number of
students within
2019
Number of
current students
are 450.
Number has to be
increased up to
1000
Many of the
students are
not aware
about the
certified
courses offered
by this
organizations.
The marketing
and the use of
social media to
reach to the
large number of
students.
To provide the
new ways of
learning to the
students
The organization
is already
providing 40
certified courses
through proper
teacher- student
interaction.
The implementation
of the online
courses and
certification
process.
Proper
implementation
of the ICT
technology is
needed to be
done so that
the use of ICT
can be
implemented
for the online
courses.
Cloud
computing, video
conferencing and
use of online
student portal
can be
implemented.
Making a
prominent
presence in
Australia.
Currently the
organization is
running well and
making good
impression
among the
students.
Making a prominent
presence in
Australia.
The
organization is
not so well
known in the
educational
field in
Australia.
Proper marketing
and reaching to
the new students
through the
technology and
the social media
can be beneficial.
Recommendations
 The use of social and digital media are needed to be done.
 The quality of the existing courses is needed to be improved.
 The courses that will help the students in the real life situations are needed to be
introduced.
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: [phone] | RTO Code: 31595 | CRICOS Provider Code:
03602E
ICTICT511 Match ICT needs with the strategic direction of the enterprise: Student Assessment pack
Version : 1.2 Last Updated : 22 December 2017 Next Update: 22 December
2018 Page 35 of 51

ICTICT511 - Match ICT needs with the strategic direction of the
enterprise
Student Assessment Pack
Performance criteria checklist for unit assessment task:
Trainer/ Assessor to complete
Assessment activities to be
completed
 Determine objectives and gaps
 For a full project outline, please refer to the student
assessment instructions
Resources required for the
unit assessment task
 Unit assessment guide template
 Word processor
Does the candidate meet the
following criteria
Yes No Trainer/Assessor Comments
Provided an overview of the
business and its business
domain
Developed three measurable
business objectives (one for
each strategic goal)
Developed a Gap Analysis
report filling in each of the
sections required including:
 Executive summary
 Background
 Strategic objectives
 Gap analysis table
 Recommendations
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: [phone] | RTO Code: 31595 | CRICOS Provider Code:
03602E
ICTICT511 Match ICT needs with the strategic direction of the enterprise: Student Assessment pack
Version : 1.2 Last Updated : 22 December 2017 Next Update: 22 December
2018 Page 36 of 51

ICTICT511 - Match ICT needs with the strategic direction of the
enterprise
Student Assessment Pack
Activity 2: (Develop recommendation report)
Note: This activity is in continuation of the previous activity
In this activity you need to review the scenario, the gaps you determined in the previous activity to
develop an ICT system recommendation report of what needs to be implemented, and then present
this orally to your supervisor for approval.
1. Using the internet, research what ICT system components should be implemented to
support the close the gaps identified in the gap analysis report completed in the previous
activity. The research should look at the hardware, software, and security requirements.
2. Based on your research from the previous task and using a word processor, develop an ICT
Recommendation Report using the following template. You need to replace the text within
the “<<” and “>>” characters with pertinent information using the headings and the scenario
as a guide:
ICT System Recommendation Report for Devon Technical College
Background
The main objective of this section is analysis the gap exists in the use of ICT at Devon Technical
college. The gaps those are identified can be categorized as the strategic gap. The college has lack of
publicity and marketing. Apart from that more creative and interactive courses are needed to be
added in order to attract more students. The use of the social and digital media is needed to be used
for improving the strategic position of the organization.
Strategic objectives
 To increase the number of students within 2019. To provide the new ways of learning to the students. Making a prominent presence in Australia.
Security requirements
 Installing antivirus software in the system.
 Updating the firewall.
 Implementing the use of VPN.
 Proper use of username and password.
Hardware requirements
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: [phone] | RTO Code: 31595 | CRICOS Provider Code:
03602E
ICTICT511 Match ICT needs with the strategic direction of the enterprise: Student Assessment pack
Version : 1.2 Last Updated : 22 December 2017 Next Update: 22 December
2018 Page 37 of 51

ICTICT511 - Match ICT needs with the strategic direction of the
enterprise
Student Assessment Pack
 Dell PowerEdge T30 Server with 8GB RAM & 1TB Hard Disk (URL:
https://www.dell.com/en-au/work/shop/workstations/dell-precision-tower-3000-
series-3420-3620/spd/precision-t3x20-series-workstation)
 Laptops (URL: https://www.dell.com/en-au/work/shop/deals/laptop-deals)
Software requirements
 Implementation of cloud server.
 Antivirus software
 Team viewer software
 Firewall
Advantages and disadvantages
Advantages: Will provide better security to the system.
 With the implementation of the server station, the network access will be flexible.
Disadvantages: Maintenance cost will increase.
 The employees may not get familiar at first with the newly implemented system.
3. Present the ICT Recommendation Report to an assessor orally for feedback and approval.
Note that the assessor will play the role of your supervisor for the purpose of this
assessment task.
You need to:
 Present the information in the ICT Recommendation Report orally to the supervisor.
 Use listening and verbal skills to respond to clarifying questions from the supervisor.
 Use note taking skills to document the responses for the supervisor.
 Analysis the responses from the supervisor and update the ICT Recommendation Report
as necessary until the supervisor is happy.
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: [phone] | RTO Code: 31595 | CRICOS Provider Code:
03602E
ICTICT511 Match ICT needs with the strategic direction of the enterprise: Student Assessment pack
Version : 1.2 Last Updated : 22 December 2017 Next Update: 22 December
2018 Page 38 of 51

ICTICT511 - Match ICT needs with the strategic direction of the
enterprise
Student Assessment Pack
Performance criteria checklist for unit assessment task:
Trainer/ Assessor to complete
Assessment activities to be
completed
 Develop recommendation report
 For a full project outline, please refer to the student
assessment instructions
Resources required for the
unit assessment task
 Unit assessment guide template
 Word processor
Does the candidate meet the
following criteria
Yes No Trainer/Assessor Comments
Undertaken research of
possible ICT solutions
Developed an ICT
Recommendation Report filling
in each of the sections required
including:
 Background
 Strategic objectives
 Security requirements
 Hardware
requirements
 Software requirements
 Advantages and
disadvantages
Orally conducted a
presentation of their report
and have this approved
Used listening skills to
understand clarifying questions
and to reply verbally during the
interview
If necessary update report
based on feedback received
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: [phone] | RTO Code: 31595 | CRICOS Provider Code:
03602E
ICTICT511 Match ICT needs with the strategic direction of the enterprise: Student Assessment pack
Version : 1.2 Last Updated : 22 December 2017 Next Update: 22 December
2018 Page 39 of 51

ICTICT511 - Match ICT needs with the strategic direction of the
enterprise
Student Assessment Pack
Activity 3: (Develop change management plan)
Note: This activity is in continuation of the previous activities
For this task you need to develop a Change Management Plan using the following organisational
template. You also need to follow organisational project manager policy and procedures to complete
the task.
You need to replace the text within the “<<” and “>>” characters with pertinent information using
the headings and the scenario as a guide:
Change Management Plan for LMS implementation
Executive summary
The changes in the existing system is done on the basis of achieving the objectives and the aims for
the changing. The objectives of the modifications can be well understood through the
implementation of the changes in the management plan. The documentation of the changes along
with the justifications can be done through the use changing the management plan.
Strategic objectives
 To increase the number of students within 2019. To provide the new ways of learning to the students. Making a prominent presence in Australia.
ICT system changes
 Update of the firewall.
 Implementation of the VPN
 Installing antivirus.
 Implementation of the dedicated server.
Schedule
Task Name Duration Start Finish Resource Names
Implementation of
Learning Management
System (LMS) for
Devon Technical
College
92 days Tue
12/11/18
Wed
4/17/19
Planning phase for
LMS implementation 35 days Tue
12/11/18
Mon
1/28/19
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: [phone] | RTO Code: 31595 | CRICOS Provider Code:
03602E
ICTICT511 Match ICT needs with the strategic direction of the enterprise: Student Assessment pack
Version : 1.2 Last Updated : 22 December 2017 Next Update: 22 December
2018 Page 40 of 51

ICTICT511 - Match ICT needs with the strategic direction of the
enterprise
Student Assessment Pack
Creating LMS plan
based on business
requirements
6 days Tue
12/11/18
Tue
12/18/18 IT technician,LMS specialist
Hiring the project
resources 9 days Wed
12/19/18
Mon
12/31/18
IT technician,Laptop[1],LMS
specialist,Windows 10 desktop
machine[1],word processor [1]
Identifying the
project stakeholders 3 days Tue
1/1/19
Thu
1/3/19 IT technician
Estimate the cost for
each activities 10 days Fri 1/4/19 Thu
1/17/19 IT technician,LMS specialist
Performing
communication 8 days Tue
1/1/19
Thu
1/10/19 IT technician,LMS specialist
Conducting meetings
with stakeholders 10 days Tue
1/15/19
Mon
1/28/19 IT technician,LMS specialist
Prepare team for
LMS deployment 22 days Fri
1/18/19
Mon
2/18/19
Recognizing the
project team 4 days Tue
1/29/19 Fri 2/1/19 IT technician,LMS specialist
Overseeing
administration 8 days Mon
2/4/19
Wed
2/13/19
LMS specialist,Windows Server
2016 [1]
Technical support 3 days Thu
2/14/19
Mon
2/18/19
Networking Administrator,Web
designer,Web developer
Content
management of LMS 6 days Fri
1/18/19
Fri
1/25/19 Networking Administrator
Creating training
strategy 15 days Mon
1/28/19
Fri
2/15/19 Trainer/assessor
Implementation of
LMS system 24 days Mon
2/18/19
Thu
3/21/19
Installation of
windows server 2016 8 days Mon
2/18/19
Wed
2/27/19
Windows 10 desktop
machine[1],Windows Server
2016 [1],word processor [1]
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: [phone] | RTO Code: 31595 | CRICOS Provider Code:
03602E
ICTICT511 Match ICT needs with the strategic direction of the enterprise: Student Assessment pack
Version : 1.2 Last Updated : 22 December 2017 Next Update: 22 December
2018 Page 41 of 51

ICTICT511 - Match ICT needs with the strategic direction of the
enterprise
Student Assessment Pack
Application server for
student manager
application
8 days Thu
2/28/19
Mon
3/11/19
Windows 10 desktop
machine[1],Windows Server
2016 [1],word processor [1]
Identification of
feature of LMS 5 days Tue
3/12/19
Mon
3/18/19
IT technician,Networking
Administrator
Creating automated
notifications 3 days Tue
3/19/19
Thu
3/21/19
Networking Administrator,Web
developer
Execution phase of
LMS 12 days Fri
3/22/19
Mon
4/8/19
Develop the system 4 days Fri
3/22/19
Wed
3/27/19
Networking Administrator,Web
designer,Web developer
Presenting the final
product to customer 8 days Thu
3/28/19
Mon
4/8/19 Web designer,Web developer
Close out phase 19 days Fri
3/22/19
Wed
4/17/19
Manage the project
risks 7 days Tue
4/9/19
Wed
4/17/19 IT technician
Review the system 6 days Fri
3/22/19
Mon
4/1/19
IT technician,Networking
Administrator
Prepare a report 2 days Tue
4/2/19
Wed
4/3/19 IT technician,LMS specialist
Final review 6 days Thu
4/4/19
Thu
4/11/19
LMS specialist,Networking
Administrator,Web designer,Web
developer
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: [phone] | RTO Code: 31595 | CRICOS Provider Code:
03602E
ICTICT511 Match ICT needs with the strategic direction of the enterprise: Student Assessment pack
Version : 1.2 Last Updated : 22 December 2017 Next Update: 22 December
2018 Page 42 of 51

ICTICT511 - Match ICT needs with the strategic direction of the
enterprise
Student Assessment Pack
Financial
Resource Name Type Initials Std. Rate
IT technician Work I $35.00/hr
Networking
Administrator Work N $45.00/hr
Web developer Work W $35.00/hr
Web designer Work W $35.00/hr
LMS specialist Work L $38.00/hr
Trainer/assessor Work T $30.00/hr
Windows Server
2016 Material W $100.00
word processor Material w $150.00
Laptop Material L $300.00
Windows 10
desktop machine Material W $250.00
Once you have completed the Change Management Plan, you should orally discuss and submit this
document to your supervisor for review and feedback.
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: [phone] | RTO Code: 31595 | CRICOS Provider Code:
03602E
ICTICT511 Match ICT needs with the strategic direction of the enterprise: Student Assessment pack
Version : 1.2 Last Updated : 22 December 2017 Next Update: 22 December
2018 Page 43 of 51

ICTICT511 - Match ICT needs with the strategic direction of the
enterprise
Student Assessment Pack
Note that the assessor will play the role of your supervisor for the purpose of this assessment task.
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: [phone] | RTO Code: 31595 | CRICOS Provider Code:
03602E
ICTICT511 Match ICT needs with the strategic direction of the enterprise: Student Assessment pack
Version : 1.2 Last Updated : 22 December 2017 Next Update: 22 December
2018 Page 44 of 51

ICTICT511 - Match ICT needs with the strategic direction of the
enterprise
Student Assessment Pack
Performance criteria checklist for unit assessment task:
Trainer/ Assessor to complete
Assessment activities to be
completed
 Develop change management plan
 For a full project outline, please refer to the student
assessment instructions
Resources required for the
unit assessment task
 Unit assessment guide template
 Word processor
Does the candidate meet the
following criteria
Yes No Trainer/Assessor Comments
Developed a Change
Management Plan filling in
each of the sections required
including:
 Executive summary
 Strategic objectives
 ICT system changes
 Schedule
 Financial
 Followed organisation
policy and procedures
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: [phone] | RTO Code: 31595 | CRICOS Provider Code:
03602E
ICTICT511 Match ICT needs with the strategic direction of the enterprise: Student Assessment pack
Version : 1.2 Last Updated : 22 December 2017 Next Update: 22 December
2018 Page 45 of 51

ICTICT511 - Match ICT needs with the strategic direction of the
enterprise
Student Assessment Pack
Activity 4: (Develop an action plan)
Note: This activity is in continuation of the previous activities
For this task you must develop an action plan to implement the changes using the Change
Management Plan, and the ICT Recommendations Report you have developed, as well as the
scenario as a guide.
You also need to follow organisational project manager policy and procedures to complete the task.
You should implement the Action Plan using the following organisational template which is a
component of the organisations Project Management Policy and procedures:
Action Plan
Action Responsibility Timeline Implementation
Resources
Completed (Y/N)
Marketing of the
college
Reaching to the
large number of
student base.
Present- 2019 Social media,
digital media
No
Security
implementation
Enhance the
security of the
system
6 months VPN, firewall No
Once you have completed the Action Plan, you should orally discuss and submit this document to
your supervisor for review and feedback.
Note that the assessor will play the role of your supervisor for the purpose of this assessment task.
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: [phone] | RTO Code: 31595 | CRICOS Provider Code:
03602E
ICTICT511 Match ICT needs with the strategic direction of the enterprise: Student Assessment pack
Version : 1.2 Last Updated : 22 December 2017 Next Update: 22 December
2018 Page 46 of 51

ICTICT511 - Match ICT needs with the strategic direction of the
enterprise
Student Assessment Pack
Performance criteria checklist for unit assessment task:
Trainer/ Assessor to complete
Assessment activities to be
completed
 Develop an action plan
 For a full project outline, please refer to the student
assessment instructions
Resources required for the
unit assessment task
 Unit assessment guide template
 Word processor
Does the candidate meet the
following criteria
Yes No Trainer/Assessor Comments
Developed an Action Plan filling
in each action as per the WBS
including:
 Action
 Responsibility
 Timeline
 Implementation
resources
 Completed
 Followed organisation
policy and procedures
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: [phone] | RTO Code: 31595 | CRICOS Provider Code:
03602E
ICTICT511 Match ICT needs with the strategic direction of the enterprise: Student Assessment pack
Version : 1.2 Last Updated : 22 December 2017 Next Update: 22 December
2018 Page 47 of 51

ICTICT511 - Match ICT needs with the strategic direction of the
enterprise
Student Assessment Pack
Activity 5: (Undertake cost-benefit analysis)
Note: This activity is in continuation of the previous activities
The Action Plan has been finalised, and the new Learning Management System (LMS) has been
operational for the last year.
Your supervisor has tasked you to monitor the resource usage of the LMS and determine whether
the project was cost effective for the organisation or not. You have recorded the following values
and made the following assumptions:
 The LMS cost $50,000 to implement (note this value is only applicable for the first year.
 Maintenance costs for the LMS system have been valued at $100,000 for the first year. You
have made the assumption that this figure will increase by 5% per year.
 30% increase in numbers which has adding extra income of $200,000 for the first year. You
have made the assumption that this figure will increase by 10% per year.
Based on the figure provided above, complete a 5 year Cost-Benefit Analysis (CBA) by completing the
CBA table using the following organisational template:
Cost-Benefit Analysis (CBA)
Project: Learning Management System (LMS) implementation
Time frame: 5 years
Year
1 2 3 4 5
Cost
Benefit
Ratio
You need to determine the costs and financial benefits for each year over 5 years, and calculate the
CBA ratio for each of these years, which is the benefits divided by the costs.
Once you have completed the Cost-Benefit Analysis (CBA), you should submit this document to your
supervisor for review and feedback.
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: [phone] | RTO Code: 31595 | CRICOS Provider Code:
03602E
ICTICT511 Match ICT needs with the strategic direction of the enterprise: Student Assessment pack
Version : 1.2 Last Updated : 22 December 2017 Next Update: 22 December
2018 Page 48 of 51

ICTICT511 - Match ICT needs with the strategic direction of the
enterprise
Student Assessment Pack
Performance criteria checklist for unit assessment task:
Trainer/ Assessor to complete
Assessment activities to be
completed
 Undertake Cost-Benefit Analysis
 For a full project outline, please refer to the student
assessment instructions
Resources required for the
unit assessment task
 Unit assessment guide template
 Word processor
Does the candidate meet the
following criteria
Yes No Trainer/Assessor Comments
Student has correctly
calculated the CBA ratios over
5 years based on the costs and
benefits supplied
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: [phone] | RTO Code: 31595 | CRICOS Provider Code:
03602E
ICTICT511 Match ICT needs with the strategic direction of the enterprise: Student Assessment pack
Version : 1.2 Last Updated : 22 December 2017 Next Update: 22 December
2018 Page 49 of 51

ICTICT511 - Match ICT needs with the strategic direction of the
enterprise
Student Assessment Pack
Unit Assessment Result Sheet (UARS)
Assessment Task 2 – Unit Project
Student and Trainer/Assessor Details
Unit code ICTICT511
Unit name Match ICT needs with the strategic direction of the enterprise
Outcome of Unit
Assessment Task (UAT)
First attempt:
Outcome (please make sure to tick the correct checkbox):
Satisfactory (S) ☐ or Not Satisfactory (NS) ☐
Date: _______(day)/ _______(month)/ ____________(year)
Second attempt:
Outcome (please make sure to tick the correct checkbox):
Satisfactory (S) ☐ or Not Satisfactory (NS) ☐
Date: _______(day)/ _______(month)/ ____________(year)
Feedback to Student First attempt:
Second attempt:
Student Declaration  I declare that the answers I have provided are my own work.
Where I have accessed information from other sources, I have
provided references and or links to my sources.
 I have kept a copy of all relevant notes and reference material
that I used as part of my submission.
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: [phone] | RTO Code: 31595 | CRICOS Provider Code:
03602E
ICTICT511 Match ICT needs with the strategic direction of the enterprise: Student Assessment pack
Version : 1.2 Last Updated : 22 December 2017 Next Update: 22 December
2018 Page 50 of 51

ICTICT511 - Match ICT needs with the strategic direction of the
enterprise
Student Assessment Pack
 I have provided references for all sources where the
information is not my own. I understand the consequences of
falsifying documentation and plagiarism. I understand how
the assessment is structured. I accept that all work I submit
must be verifiable as my own.
 I understand that if I disagree with the assessment outcome, I
can appeal the assessment process, and either re-submit
additional evidence undertake gap training and or have my
submission re-assessed.
 All appeal options have been explained to me.
Student Signature
Date
Trainer/Assessor Name
Trainer/Assessor
Declaration
I hold:
 Vocational competencies at least to the level being delivered
 Current relevant industry skills
 Current knowledge and skills in VET, and undertake
 Ongoing professional development in VET
I declare that I have conducted an assessment of this candidate’s
submission. The assessment tasks were deemed current, sufficient,
valid and reliable. I declare that I have conducted a fair, valid, reliable,
and flexible assessment. I have provided feedback to the above-
named candidate.
Trainer/Assessor Signature
Date
Office Use Only Outcome of Assessment has been entered onto the Student
Management System on _________________ (insert date)
by (insert Name) __________________________________
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: [phone] | RTO Code: 31595 | CRICOS Provider Code:
03602E
ICTICT511 Match ICT needs with the strategic direction of the enterprise: Student Assessment pack
Version : 1.2 Last Updated : 22 December 2017 Next Update: 22 December
2018 Page 51 of 51