ICTICT515 Verify Client Business Requirements

This report discusses the research problems, issues, and other factors related to the daily operations being managed by the TOSIG for the real world application. The practical and theoretical demonstration is being proposed in manner to assure that the proposed solution will be capable of allowing the organization to gain the maximum efficiency from the project.

Running head: ICTICT515 VERIFY CLIENT BUSINESS REQUIREMENTS
ICTICT515
Verify client business requirements
Name of the Student
Name of the University
Author note

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ICTICT515 VERIFY CLIENT BUSINESS REQUIREMENTS
Table of Contents
1. Introduction..................................................................................................................................3
2. Establish Business Relationship..................................................................................................3
2.1 Organizational structure, culture and politics........................................................................3
2.2 Identify organizational stakeholders......................................................................................4
2.3 Develop business relationship...............................................................................................6
2.4 Schedule regular liaison to manage relationship...................................................................6
3. Context of Business need or problem..........................................................................................6
3.1 Business problem to be investigated......................................................................................6
3.2 Establish system boundaries and scope.................................................................................7
3.3 Manage preparation of appropriate information gathering....................................................7
3.4 Ensure that project objectives and outcomes.........................................................................7
4. Analyze New Information...........................................................................................................7
4.1 Information gathering from identified clients of the system.................................................7
4.2 Analyze gathered client responses.........................................................................................8
4.3 Analyze new system requirements........................................................................................8
4.4 New system requirements and problems...............................................................................8
5. System Specifications confirmation............................................................................................9
5.1 Context Diagram....................................................................................................................9
5.2 Data Flow Diagram..............................................................................................................10

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ICTICT515 VERIFY CLIENT BUSINESS REQUIREMENTS
5.3 Obtain final approval and sign-off from client....................................................................11
6. Conclusion.................................................................................................................................11
7. Bibliography..............................................................................................................................12

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TOSIG Executives
Manager
Supervisor
Technicians Agents Employees
ICTICT515 VERIFY CLIENT BUSINESS REQUIREMENTS
1. Introduction
The chose case study is the TOSIG (Tier One Suppliers Insurance Company) hat has
been operating the operational activities through offline procedures and thus, making it difficult
for the employees for the management of the operational activities. Cloud computing technology
is being introduced as the effective solution and approach for the organization to manage the
operational activities in an efficient and effective manner. This report will be discussing the
research problems, issues, and other factors related to the daily operations being managed by the
TOSIG for the real world application. The practical and theoretical demonstration is being
proposed in manner to assure that the proposed solution will be capable of allowing the
organization to gain the maximum efficiency from the project.
2. Establish Business Relationship
2.1 Organizational structure, culture and politics
Figure 1: Organizational Structure
(Source: Created by Author)

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ICTICT515 VERIFY CLIENT BUSINESS REQUIREMENTS
The organization provides confirmation to the clients that all the claims will be fulfilled
after completing all the necessary conditions and the recovered amount will be refunded to them
if they are eligible. It allows the users to transfer the risk to the insurance company assuring that
the satisfaction of the customers and consumers. The company allows every individual within the
country after fulfilling certain conditions and the loss will be refunded to them whenever the
customers face certain damage to their property.
The organization is limited to operate the operational activities within Australia and does
not provide insurance for the properties and products of another country. The political
restrictions limit it to be operating within the Australia only.
2.2 Identify organizational stakeholders
Stakeholder Name Responsibilities Roles
Finance
Manager
Gabriel
Hetherington
Manage all the operations
related to the financial
objectives without any error
and provide best results
after calculating
Manage the finance related
operations including
providing claims, received
security money, and the
payments to the employees
HR Jacob
Macarthur-
Onslow
To provide employees
guidance over how to utilize
their rights within the
organization
Manage all the human
resources and establish an
effective and efficient
management through
motivating them towards the
accomplishment of the
objectives and goals of the

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ICTICT515 VERIFY CLIENT BUSINESS REQUIREMENTS
organization
IT technicians Liam Learmonth Support in the
implementation of the cloud
computing within the
existing environment and
allow the cloud computing
to be implemented in an
efficient and effective
manner
Manage the hardware
establishment within the
existing environment
Cloud Vendors Microsoft Azure Provide better and enhanced
services without any
restriction and obstacles
Provide cloud services and
on demand software those
are necessary
Market analyst Nathan Liston Thoroughly analyze the
market and determine the
sectors those are
concentrating worthy
Analyze the needs and
requirements of the market
and status of the
competitors
Business
Analyst
Gabriella
Dunbabin
Thoroughly analyze the
current running trends in the
insurance industries and
manage the operational
activities in an efficient and
effective manner
Analyze the business
constraints
Project Archer Polglaze Keep the milestones and the Handle the roles and

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ICTICT515 VERIFY CLIENT BUSINESS REQUIREMENTS
Manager project constraints in an
efficient and effective
manner
responsibilities of the
stakeholders and motivate
them towards the objectives
and cope of the project
Organization
executives
Tahlia
McWilliams
Take decisions considering
every stakeholder
Take hard decisions on
sensitive transformations
2.3 Develop business relationship
CRM is one of the cloud computing application that can be helpful in managing the
customer relationship in much better and enhanced way and execute the necessary operational
activities that can be helpful in managing the activities.
2.4 Schedule regular liaison to manage relationship
An official go between the two senior officials of different organization will be
accomplished under the context of the ISC (International Standardization Council) after the
arrangement of the resolutions those have been passed by the ISC. Thereafter, coordinating and
controlling the standard activities. The communication will be facilitated after these steps.
3. Context of Business need or problem
3.1 Business problem to be investigated
The employees are not able to communicate with the organizational data and stored
database while on the field communicating with the consumers. This is resulting in the lacking of
the customer attraction and relationship as the information related to the organization is not being
shared at the moment representative approaching the consumers.

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ICTICT515 VERIFY CLIENT BUSINESS REQUIREMENTS
3.2 Establish system boundaries and scope
The proposed implementation will enhance the ways of working within the organization
and promote the employees to effectively manage the operational activities in much better and
efficient way. The proposed service will allow the consumers to communicate with the
organization in much easier and efficient manner.
3.3 Manage preparation of appropriate information gathering
Questionnaires, survey, and interviews will be utilizes fort the collection of the
information and every information gathering technique will target different stakeholder group for
the collection of necessary information those could be utilized for proposing the better and
efficient approaches for the organization and the consumers.
3.4 Ensure that project objectives and outcomes
 To establish a website and cloud computing allowing the organization and consumers to
communicate at the same platform
 To establish a network that can boost the operational activities
 To enhance the productivity and revenue of the TOSI
4. Analyze New Information
4.1 Information gathering from identified clients of the system
The identified clients of the system will include the executives of the organization,
website developer, IT technician, Software engineer, customers, and the employees already
working in the organization.

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ICTICT515 VERIFY CLIENT BUSINESS REQUIREMENTS
4.2 Analyze gathered client responses
The clients need a sophisticated model or system that can allow them to be connected
with the entire data and information for them under proper authorization level and access hem
from wherever they want to via connecting to the internet.
4.3 Analyze new system requirements
The new system needs to be easy to use by the users and simple enough to be
understandable by the individuals using the services. The new system needs to allow the
organizational stakeholders to operate them from anywhere despite of any boundary and allow
them to accomplish the necessary operational procedure. The new system should be flexible in
manner to allow the organization to manage the operational activities in far better and efficient
way despite of limitations to the storage and operational activities.
4.4 New system requirements and problems
Section/
Requirement Requirement Definition
FR 1 Search & browse Customization enabled.
FR 2 The system should be capable of reading the information.
FR 3 Create Customer profile
FR 4 Online transaction
FR 5 Receive insurance
FR 6 Evaluation of claims
FR 7 Receive comments from clients
FR 8 Receive Product feedback
FR 9 Validate the business working and status
FR 10 The system should be capable of reading the business proposals.
FR 11 Send Detailed report to management heads
FR 12 Validate availability of Requested products
FR 13 Gather information from management
FR 14 Receive payment
FR 15 Confirm delivery

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ICTICT515 VERIFY CLIENT BUSINESS REQUIREMENTS
Section/
Requirement Requirement Definition
FR 16 Confirm payment and delivery
5. System Specifications confirmation
5.1 Context Diagram
Figure 2: Context Diagram
(Source: Created by Author)

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ICTICT515 VERIFY CLIENT BUSINESS REQUIREMENTS
5.2 Data Flow Diagram
Figure 3: Data Flow Diagram
(Source: Created by Author)

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ICTICT515 VERIFY CLIENT BUSINESS REQUIREMENTS
5.3 Obtain final approval and sign-off from client
Stakeholder Name Signature
Business Analyst Gabriella Dunbabin Gabriella Dunbabin
Market Analyst Nathan Liston Nathan Liston
TOSIG executive Tahlia McWilliams Tahlia McWilliams
Project Manager Archer Polglaze Archer Polglaze
System Analyst Emily Sadlier Emily Sadlier
Resource Manager Jacob Macarthur-Onslow Jacob Macarthur-Onslow
Risk Manager Isaac Maclanachan Isaac Maclanachan
Finance Manager Gabriel Hetherington Gabriel Hetherington
6. Conclusion
Based on the above report it can be concluded that the developed project is capable of
providing all the necessary details those are necessary for the development and growth of the
new business project that can be helpful in enhancing the production and output of the TOSIG.
The above report presents the new website development and implementing cloud services as the
solution for the elimination of the identified problems. The identified problems have been
analyzed through considering the operational activities of the TOSIG and considering the
stakeholders facing problem in the existing system of the organization. This system will not only
allow the organization to provide better services and enhance the customer relationship however;
it will also be helpful in gaining the best customer experiences from availing the easy and
effective services.

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ICTICT515 VERIFY CLIENT BUSINESS REQUIREMENTS
7. Bibliography
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