Facilitate Continuous Improvement: Questioning Assessment

This questioning assessment is designed to test your knowledge of continuous improvement systems and procedures. Learn how systems and procedures support effective continuous improvement and their relation to other business systems.

IH Sydney PTY LTD
BSB51415 –Diploma of Project Management
BSB51915 – Diploma of Leadership and Management
BSBMGT516 – Facilitate continuous improvement
Task 1
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BSBMGT516
Facilitate continuous
improvement
Task 1

IH Sydney PTY LTD
BSB51415 –Diploma of Project Management
BSB51915 – Diploma of Leadership and Management
BSBMGT516 – Facilitate continuous improvement
Task 1
Questioning Assessment
Candidate Instructions
You will complete questions for purposes of formal assessment as per the questions outlined in the
questioning record below, and any additional probing or clarification questions required by the assessor.
The Knowledge Activity is designed to confirm your competency for all the required knowledge in the unit of
competency.
Task Details
There is no restriction on the length of the question responses, or time restriction in completing the
assessment. It is anticipated that the assessment will take approximately 1 hour to complete.
The assessment may be re-attempted on two further occasions (maximum three attempts in total). All
assessments must be resubmitted 3 days within receiving your unsatisfactory grade. You must clearly
indicate “Re-submission” on your resubmitted work.
You must complete all questions unassisted by the assessor or other personnel but may refer to reference
material as may be needed. All questions must be answered satisfactorily for the assessment to be
completed satisfactorily.
For any assessment conducted that is incomplete, or without satisfactory performance, the assessment
will need to be completed again after further training support. This may be simply to focus on question
areas not achieved in the prior assessment.
Evidence to be collected
Answer the activity in as much detail as possible, considering your organisational requirements.
In undertaking this assessment task, you as the candidate are providing consent for your work to be
reviewed for the purposes of formal assessment in the unit(s) of competency. If you have concern
regarding this permission please discuss this with your assessor prior to undertaking the task.
Objective To provide you with an opportunity to demonstrate your knowledge of the
foundation skills, knowledge evidence and performance evidence.
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IH Sydney PTY LTD
BSB51415 –Diploma of Project Management
BSB51915 – Diploma of Leadership and Management
BSBMGT516 – Facilitate continuous improvement
Task 1
Candidate Declaration
Candidate name:
Trainer’s name:
Date:
Assessment declaration: I declare that no part of this assessment has been copied from another
person’s work, except where clearly noted on documents or work submitted.
I declare that no part of this assessment has been written for me by another
person. I understand that plagiarism is a serious offence that may lead to
disciplinary action.
Candidate signature:
Your trainer and assessor will be grading your work and will provide you with some constructive
feedback on the Learning Management system.
Objective: To provide you with an opportunity to show you have the required knowledge for this unit.
The answers to the following questions will enable you to demonstrate your knowledge of:
 explain how systems and procedures can support effective continuous improvement
 explain how continuous improvement systems and processes relate to other business
systems and requirements including, knowledge management, quality, performance
management and sustainability.
Question 1
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IH Sydney PTY LTD
BSB51415 –Diploma of Project Management
BSB51915 – Diploma of Leadership and Management
BSBMGT516 – Facilitate continuous improvement
Task 1
Give two (2) examples of business-related systems and two (2) examples of business-related
procedures then explain how the selected systems could be used to support effective continuous
improvement.
Each response must be 40 – 50 words in length.
Business-Related Systems How It Supports Effective Continuous
Improvement
a. Training The process of training forms an integral part of
the efforts based on continuous improvement. With the
imparting of training, there would a maximization of
benefits towards the organisation (Dessinger &
Moseley, 2015). The training process would support the
organisation based on providing benefits towards the
organisation.
b. Customer Service Effective customer service in any industry would
help in imparting the best form of service towards the
customers of the industry. The employees who are
responsible for performing the job would provide the
best form of customer service. With the help of this
service, there would be continuous improvement of
services.
Business-Related Procedures How It Supports Effective Continuous
Improvement
a. Workplace Safety The safety within the workplace should be
evaluated at proper intervals. This would ensure the
safety of the workers within the workplace. The
evaluation of the safety practices help in continuous
improvement of safety procedures within the workplace.
This kind of improvement are highly necessary for
maintaining a high quality of safety within the
workplace.
b. Information Technology In the recent times, there has been a huge rise of
IT based services in any industry. The continuous form
of innovation within the sector have helped industries to
continuously improve their services that are delivered to
the people (Belekoukias, Garza-Reyes & Kumar, 2014).
This process is highly needed for providing better
solutions to people.
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IH Sydney PTY LTD
BSB51415 –Diploma of Project Management
BSB51915 – Diploma of Leadership and Management
BSBMGT516 – Facilitate continuous improvement
Task 1
Question 2
Identify two (2) continuous improvement systems and for each system, identify one (1)
continuous improvement process. Explain how each continuous improvement system and each
continuous improvement process identified is related to knowledge management, performance
management, quality and sustainability.
Each response must be 40 – 50 words in length.
Continuous
Improvement
System
How System
Relates to
Knowledge
Management
How System
Relates to
Performance
Management
How System
Relates to
Quality
How System
Relates to
Sustainability
a.
Kanban
The Kanban
helps in streaming
of values that
would progress
during the
performance of job
(Tezel, Koskela &
Tzortzopoulos,
2016).
The Kanban
system helps in
improvement of
performance of the
internal systems
within the
workplace.
The
implementation of
Kanban system
helps in making the
internal processes
to be visible to the
managerial levels
within the
organisation.
The
development of
systems based on
Kanban would
increase the
sustainability of
product that would
be developed.
b. Value
Stream
Mapping
(VSM)
The process
of VSM gains
knowledge from
extracting data
from raw materials.
They mainly
process the data and
perform several
kind of needed
operations.
With the
development of
knowledge based
on VSM, it would
be extremely
valuable for
creating better form
of values for
managing the
performance within
any industry.
A proper
kind of system
would be able to
develop better kind
of values for the
people within the
industry. This
would thus put an
impact over the
quality of products
that would suit the
industry.
Better
development of
values would lead
to sustainable
systems and offer
better quality of
products.
Continuous
Improvement
Process
How System
Relates to
Knowledge
Management
How System
Relates to
Performance
Management
How System
Relates to
Quality
How System
Relates to
Sustainability
a. Factor
of Visual
Information
The
observation of the
entire flow of
processes of work
would help in
gaining knowledge
of the exact
processes of work
within the
industry. This
would also help in
managing the
Continuous
form of observation
of the processes of
work would help the
management to
maintain the quality
of work performance
(Martin & Osterling,
2014). This would
also help in
suggesting better kind
of measures that need
Better
quality of
maintenance of the
system work
processes would
also help in
improving the
quality of work.
The
improvement of
processes based on
visual information
would help the
management to
manage different
individuals. This
would also help in
bringing
sustainability
within the
Taken from the
following
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IH Sydney PTY LTD
BSB51415 –Diploma of Project Management
BSB51915 – Diploma of Leadership and Management
BSBMGT516 – Facilitate continuous improvement
Task 1
Continuous
Improvement
System:
knowledge gained
from observation.
to be taken for during
improving the work
processes.
processes of sales,
finance, marketing
and different other
disciplines.
b. Better
mode of
Communicat
ion
Better form
of communication
would lead to
transfer of
knowledge from
one individual to
another. This
would lead to
effective solving
of system
problems and
improving the
quality.
Communication
within VSM helps in
improving
collaboration of team
members. This helps
in better mapping of
processes and thus
solving high level of
complexities. This
also helps in
increasing of
performance within
the industry.
Advanced
mapping of
software and
complex metrics
could be valuable
for any industry.
The teams would
be able to enjoy
different benefits
from the
processes. These
teams would be
able to gather
themselves and
thus define several
steps.
Better
communication
processes would
help the teams to
communicate with
each individuals.
This helps in
sustainability of
communication
within the teams
and smoothening
of work processes.
Taken from the
following
Continuous
Improvement
System:
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IH Sydney PTY LTD
BSB51415 –Diploma of Project Management
BSB51915 – Diploma of Leadership and Management
BSBMGT516 – Facilitate continuous improvement
Task 1
References
Belekoukias, I., Garza-Reyes, J. A., & Kumar, V. (2014). The impact of lean methods and tools on the
operational performance of manufacturing organisations. International Journal of Production
Research, 52(18), 5346-5366.
Dessinger, J. C., & Moseley, J. L. (2015). Confirmative evaluation: Practical strategies for valuing continuous
improvement. John Wiley & Sons.
Martin, K., & Osterling, M. (2014). Value stream mapping: how to visualize work and align leadership for
organizational transformation. New York, NY: McGraw-Hill.
Tezel, A., Koskela, L., & Tzortzopoulos, P. (2016). Visual management in production management: a
literature synthesis. Journal of Manufacturing Technology Management, 27(6), 766-799.
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