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Conflict Management and Organizational Performance

   

Added on  2020-03-16

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Running Head: IMPACT OF CONFLICT MANAGEMENT IN AN ORGANIZATION 1Impact of Conflict Management in an OrganizationName:Institution:
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IMPACT OF CONFLICT MANAGEMENT IN AN ORGANISATION2Background of StudyIn the business set up today, the conflict has proven to be part and parcel of the system. Conflict is human in nature and as such cannot be avoided but managed (Boddy, 2014). Recent studies show that organization heads spend quite some time trying to solve issues arising among their employees (Haghirian, 2012). This has proven to play a positive role as far as the realization of a firms objectives is concerned. Conflict in an organization arises due to various reasons. It arises in a situation of disharmony between individual workers, departments or as wellbetween the different levels of management. It arises as a result of competition between departments of workers in pursuit of recognition by the top management or even as a result of differentiation between the ideas possessed by different workers within the same department. Change has also been attributed as a cause of conflict in that human beings are born with some form of resistance and perceive their way as the best way, some are against change for fear of theunknown(Gall, 2013). Other ways in which conflict arises in an organization include methods of resource allocation within departments, modes of which duties are assigned to individual workers or teams, the time span which someone should be on duty or as well as union workers fighting for the rights of their members as a result of the organization failing to honor agreed term of collective bargaining. This calls for effective mechanisms to be administered to check the issue of conflicts in organizations. The main objective of this research paper is to access the impact of conflict management in an organization. The key issues to be discussed are the causes of conflict, effects of conflicts on the rate of employee performance, suitable means of solving conflicts and the effect of conflict management on employee productivity.
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IMPACT OF CONFLICT MANAGEMENT IN AN ORGANISATION3Conflict exists in various forms. The main forms include conflict at an interpersonal level, intergroup or intragroup (Rahim, 2011). Intrapersonal conflict exists in situations where there is a personal conflict of someone's ideas, thoughts, emotions or values. An example of this is the inter-role conflict which arises as a result of engaging in an activity which questions the integrity of an employee such as receiving the bribe to act in favor of someone. This may affect an individual's morale towards achieving both personal and organizational set objectives. Intergroup conflicts on the hand refer to a situation of disunity among employees of the same organization but working in different departments; this may arise due to issues related to resource allocation or preference towards the administration. This may as well arise in cases of conflict between workers union and the top management on issues concerning welfare. Intragroup conflicts arise as a result of members of the same group or department having alternating ideologies towards the realization of a similar objective.it may as well be as a result of members having incompatible objectives or differentiated facts interpretation. This causes ineffectiveness, inefficiency or dysfunctional consequences which may affect productivity and hence profitability of a firm. Conflicts have a generally negative effect on employee performance. Among the negative effects of conflict is that there arises a gap between conflicting parties. This will affect the unity of production in the organization. The parties defeated will have a minority feeling and will, therefore, think that their views are not worth in the organization. Division among parties inthe organization will tend to increase, as conflicting parties will always strive to outdo the others.Conflict as well leads to waste of time and resources, this is because most of the time would be spent in wrangles between conflicting parties, time will also be lost, and this will affect the individual as well as team productivity which will eventually affect the profitability of an
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