Impact of Employee Empowerment to Enhance Job Satisfaction Assignment PDF

Impact of employee
empowerment to enhance job
satisfaction
(Stage 1 and 2)

ABSTRACT
The present dissertation investigates and describe influence of employee empowerment to
enhance job satisfaction The Penisula Hotels. Hence, survey examine factors that impact on
employee empowerment. The research is based on 4 objectives that is concept of employee
empowerment in hospitality industry, aspects that increase job satisfaction in The Penisula
Hotels interrelation of employee empowerment to increase job fulfilment in The Penisula Hotels
and significant outcomes from employee empowerment. The study outlined that hierarchical of
needs is commonly used model to improve job satisfaction. The research derived the need and
implication of models like Equity theory, Maslow's need of hierarchy to manage satisfaction. In
contrast, study identified about employee empowerment which is attained by firm by involving
employees in decision making. The methodology of research comprises interpretivism research
philosophy, inductive approach, primary and secondary data collection and ethical consideration
which depicts reliability and viability of collected and analysed information. Thus, in accordance
with analysis the summarized that employee empowerment in hotel can be achieved by involving
people in decision making, managing job satisfaction, understanding employees concerns and
promoting coordination and cooperation.

Table of Contents
STAGE 1..........................................................................................................................................1
CHAPTER 1 INTRODUCTION.....................................................................................................1
Background of the study.........................................................................................................1
Rationale of the study.............................................................................................................1
Aim and objectives.................................................................................................................2
Research questions.................................................................................................................2
Literature review....................................................................................................................2
Significance of the research....................................................................................................3
Research methodology...........................................................................................................3
Timescales and activities........................................................................................................3
STAGE 2..........................................................................................................................................5
Introduction and objectives..............................................................................................................5
Aim and objectives.................................................................................................................5
Research questions.................................................................................................................6
Rationale of the study.............................................................................................................6
Significance of the research....................................................................................................7
CRITICAL LITERATURE REVIEW.............................................................................................8
The concept of employee empowerment in hospitality industry............................................8
Factors that increase job satisfaction in The Peninsula Hotels.............................................10
Theoretical model which can improve job satisfaction of employees of The Peninsula Hotel 12
Interrelate employee empowerment to increase job satisfaction in The Penisula Hotels....14
Significance outcomes from employee empowerment in the chosen business....................15
Recommend ways through employee empowerment can be increase in The Peninsula Hotels
..............................................................................................................................................17
RESEARCH METHODOLOGY...................................................................................................19
Research philosophy.............................................................................................................19
Research design....................................................................................................................19
Research strategy..................................................................................................................20
Research approach................................................................................................................20
Data collection......................................................................................................................21
Data analysis.........................................................................................................................21
Sampling...............................................................................................................................21
Ethical consideration............................................................................................................22
Validity and reliability..........................................................................................................22
Limitations of the study........................................................................................................23
METHODS....................................................................................................................................24
PRESENTATION AND ANALYSIS OF FINDINGS.................................................................28
CONCLUSIONS............................................................................................................................37
RECOMMENDATIONS...............................................................................................................38
REFERENCES..............................................................................................................................40
APPENDIX....................................................................................................................................44

Illustration Index
Illustration 1: Maslow's need of hierarchy.......................................................................................6

STAGE 1
CHAPTER 1 INTRODUCTION
Title: Effect of worker authorization to enhance occupation gratification within the hospitality
sector in Honk Kong – A Case Study on The Penisula Hotels.
Background of the study
Nowadays, many hospitality businesses concentrate on gaining competitive advantages
with using advance equipment’s, advance techniques better marketing techniques,, etc. Human
resource is the most imperative element that helps to gain success and it is totally based on
qualification as well as performances. Workers are also secretary with cognition, ability and
capabilities that assists to deal with several competitors. Technologies, products and processes
effortlessly copied with the more strategic resource of The Penisula Hotels. New method of
management is determining as an employee empowerment so that several people can engage for
work processes and processes successfully develop with quality of work. However, if people are
not capable in integral part of the organisation process is successfully developed to focus on
leading in effective manner (Lee, Back and Chan, 2015).
In addition to this, it can be stated that when employees are empowered, their confidence
level and self-sufficiency increases that assists to perform good things that create more
satisfaction at workplace. It develops high levels of productivity so that confidence level will be
taken so far to reduce difficulty. Direction also given that assists to regulate significant
advantages at workplace. In the work environment, productivity level will be increases that
assists to focus on more effective working at workplace of research.
The Peninsula Hotels is a brand of luxury hotels ran by Hongkong & Shanghai Hotels. The
first hotel opened in 1928 and now positions as the oldest in Hong Kong. The company is
focused on empowering employee for which the organisation has a set of core values according
to which management treat their employees equally and motivate them to be open-
minded, empower people, genuinely allow different perspectives, earn respect via leadership.
Apart from this, firm manage job satisfaction by focusing on two factors of motivation that is
motivation and hygiene. In accordance with this focus of firm is on ensuring meeting workplace
needs of employees like monetary and non-monetary. On the other hand, company at
maintaining health and safety of workers for which Hotel group comprise with various
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employment regulations like Equality Act, Human Rights Act, Occupational health and safety,
Employment contract Act.
Rationale of the study
Researcher has found that many managers does not recognise real importance for
employee empowerment and its influence on job satisfaction. As a result, it reduces authority of
managers to perform several functions at workplace. it can be specified that organisation and
managers both need to understand formulating actual research issue and problem. Therefore,
present study assists to focus on maintain relationship with different aspects of functions and
operations that increase more significant results at workplace (McPhail, Patiar and Davidson,
2015). The rationale behind choosing The Peninsula Hotels as a subject is to derive the ways
which can helps the firm in empowering employee apart from its heritage and core values. This
study will help in deriving importance of meeting basic hierarchical needs to employee to
manage satisfaction. The study will aid the historical hotel group in managing management
employee management changes according to changing employment trends and needs of workers.
Aim and objectives
Aim: To analysis effect of worker authorization to enhance occupation contentment in the
hospitality sector in Honk Kong – A Case Study on The Penisula Hotels.
Objectives
 To develop understanding about the employee empowerment in hospitality industry.
 To address variables that increase job satisfaction in The Penisula Hotels.
 To interrelate worker authorization to increase job satisfaction in The Penisula Hotels.
 To assess significance outcomes from employee empowerment in the chosen business.
 To recommend techniques through which worker authorization could be increase in The
Penisula Hotels.
Research questions
 What do you understand by employee empowerment in hospitality industry?
 What are variables that increase job satisfaction in The Penisula Hotels?
 How to interrelate employee empowerment to increase job satisfaction in The Penisula
Hotels?
 What are the significance outcomes from worker authorization in the chosen business?
2

Literature review
As per the views of Lee, Back and Chan, (2015), employee empowerment giving specific
level of independence and accountability to take decisions for specific organisational tasks. In
this regard, at basic level decisions can be successfully develop to focus and understand goals to
communicate several benefits with employee engagement. On the other hand, Kanyurhi and
Bugandwa Mungu Akonkwa, (2016) argued that it can also lead to decrease competency because
decisions may not be even and improved for organisation goals. Therefore, it is essential to solve
problems with consider appropriate coordination at workplace of the chosen business.
Furthermore, it also helps to focus on maintain manager and employee relationship that assists to
become positive employee empowerment that create greater efficiency.
Significance of the research
it can be stated that different ways for employee empowerment can be successfully gain
at workplace. It helps in focusing on development of the business that can be communicate to
increase significant advantages in research. Furthermore, it also helps to focus on involving
several employees to gain innovative ideas to involve different people and increase
organisational efficiency. For the present business analysis, it can be stated that engagement of
different people helps to gain more profitability and productivity.
Research methodology
In order to conduct present investigation the design which has been utilized for
investigation is descriptive as it aids to discover in-depth data to develop significant advantages.
Furthermore, inductive approach has been used which provide specific to general overview that
helps to achieve aim & objectives in positive aspect. With the assistance of qualitative strategy,
primary and secondary data collected that helps to focus on all types of resources that will helps
to communicate several benefits in the investigation. Primary data will be composed with using
questionnaire and conduct survey to collect fresh and relevant informatio10. Recommend ways
in which Peninsula Hotel can manage job satisfaction and employee empowerment?n for the
whole research. However, secondary data provides different authors views from previous
research and it communicates several benefits to gain aim and objectives.
Timescales and activities
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Activities Week
1
Week 2 Week
3
Week 4 Week
5
Week
6
Week
7
Week
8
Week
9
Wee
k 10
Research
proposal
Aims and
objectives
Literature
review
Research
methodolo
gies
Data
collection
Data
analysis
Data
interpretati
on
Finding
and
conclusion
Recommen
dations
Execute
the plan
Submissio
n

STAGE 2
Introduction and objectives
It can be specified that HR related issues must be solved in the business because it helps
to focus on involving several employees to gain innovative ideas to involve different people and
increase organisational efficiency. It helps to emphasis on goals and aim that can be
communicate several benefits in the business environment. For the present business analysis, it
can be stated that engagement of different people helps to gain more profitability and
productivity (Wadhwa and Verghese, 2015). In this chapter, employee empowerment in The
Peninsula Hotel has been successfully discussed that assists to accomplish chosen outcomes at
organisation. Also, factors are also involved that aids to increase job satisfaction in the chosen
enterprise. For this, theoretical model also applied to identify significant outcomes in the
business.
In the present study, research has been conducted to assess employee empowerment to
increase job satisfaction. Therefore, in the present analysis different methods has been used to
collect appropriate information that advocate several benefits in hospitality industry in Hong
Kong. In the selected hotel, it is essential to identify employee empowerment that assists to
increase job satisfaction to achieve general goals and objectives. Moreover, literature review also
explained to understand different authors views regarding job satisfaction in The Peninsula
Hotels.
Aim and objectives
Aim:
Objectives
 To understand the concept of employee empowerment in hospitality industry.
 To identify factors that can increase job satisfaction by 10 % in The Peninsula Hotels
within 6 months.
 To implement theoretical model which can improve job satisfaction of employees of The
Peninsula Hotels.
 To assess relationship of employee empowerment with increase in job satisfaction in The
Peninsula Hotels.
 To assess significance outcomes from employee empowerment in the chosen business.
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 To recommend ways through employee empowerment can be increase in The Peninsula
Hotels.
Research questions
Research questions helps to consider fundamental core of study and review of literature.
It focuses on the study which regulates methodology and guides all phases of analysis and
reporting. Errors has been identified to correct difficult aspects from the research for power of
study.
Aim: To analysis effect of worker authorization to enhance occupation contentment in the
hospitality sector in Honk Kong – A Case Study on The Penisula Hotels.
Objectives
 To develop understanding about the employee empowerment in hospitality industry.
 To address variables that increase job satisfaction in The Penisula Hotels.
 To interrelate worker authorization to increase job satisfaction in The Penisula Hotels.
 To assess significance outcomes from employee empowerment in the chosen business.
 To recommend techniques through which worker authorization could be increase in The
Penisula Hotels.
Research questions.
 What do you understand the concept of employee empowerment in hospitality industry?
 What are the factors that can increase job satisfaction by 10 % in The Peninsula Hotels
within 6 months?
 Discuss theoretical model which can help in improving job satisfaction of employees of
The Peninsula Hotels?
 Explain the relationship of employee empowerment with increase in job satisfaction in
The Peninsula Hotels?
 What are the significance outcomes from employee empowerment in the chosen
business?
Rationale of the study
Researcher has found that many managers does not recognise real importance for
employee empowerment and its effect on job satisfaction. As a result, it reduces authority of
managers to perform several functions at workplace. With this consideration, it can be specified
that organisation and managers both need to understand formulating actual research issue and
6

problem. Therefore, present study assists to focus on maintain relationship with different aspects
of functions and operations that increase more significant results at workplace (McPhail, Patiar
and Davidson, 2015). Working in this type of work environment also takes employees to become
dissatisfied and increase productivity levels also decreases.
Significance of the research
With the help of present research, it can be stated that different ways for employee
empowerment can be successfully gain at workplace. It assists to focus on development of the
business that can be communicate to increase significant advantages in research.
Structure of dissertation Chapter 1: In first chapter, brief introduction of the whole dissertation explain which
helps to understand significant outcomes with employee empowerment and its impact on
job satisfaction. Chapter 2: In this chapter, literature review provide which contain information from
different authors views. It assists to understand about present topic and elements involved
in it. Views of different articles, newspapers, etc. helps to find effectiveness in present
study. Chapter 3: 3rd chapter contain research methodology which includes different methods
and tools. It assists to focus on appropriate methods which would help to underpinning
present topic. Chapter 4: In this chapter, primary data analysis has been undertaken which helps to
study about present topic that would be beneficial to find relevant information for present
study.
 Chapter 5: At last, conclusion from findings and research methods will be explain to
show effectiveness of present topic.
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CRITICAL LITERATURE REVIEW
Literature review is considered as important part in the research to review previous
authors views and ideas. In this consideration, it can be stated that employee empowerment and
job satisfaction are two important concept that helps to focus on gain relevant information. With
this regard, present study includes concept and views of employee empowerment in hospitality
industry The Peninsula Hotel. Furthermore, theoretical model explained for job satisfaction
activities in the business to communicate different benefits in research study. It helps to
understand different authors views regarding hierarchical and herzberg two factor theory.
As per the views of Fernandez and Moldogaziev, (2015), quantitative research methods
emphasis on objective measurement with statistical, mathematical and numeric analysis.
Therefore, data are also collected from using questionnaires and conduct survey on employee
empowerment which increases job satisfaction in hospitality industry. In this way, manipulating
pre-existing statistical data using with computational techniques. On the other hand, McPhail,
Patiar and Davidson, (2015) argued that quantitative data is information about quantities which
contain information that can be measures and written down in numbers. It can be defined as any
method that will result in numerical values. Therefore, survey has been undertaken by researcher
to collect numerical information with close ended questions.
The concept of employee empowerment in hospitality industry
Employee empowerment attempts to enhance staff members control, autonomy and
decision-making with specific work that are related with tasks. According to the views of
Chiang, Birtch and Cai, (2014), within the hospitality organisation certain parameters set such as
increasing participation of staff members by 10%. Therefore, it is also considered with employee
empowerment that gives complete freedom over the company. Empowerment strategy also make
sure that goals of The Peninsula Hotel accomplish with staff members' participation. It also
builds trust of staff members to make decisions that create several benefits to target customers.
Employees are advocating for the best interest of customers and the selected firm as well. As a
result, flexible team structure can be created that includes strong work and perform functions to
accomplish collaboration at workplace. Beside this, Kanyurhi and Bugandwa Mungu Akonkwa,
(2016) stated that encouraging this kind of culture consider most innovative consideration at
workplace that assists to manage effective work and improve performances. Employee
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empowering encourages open communication that, assists to build success to maintain effective
results. According to Kruja and et.al., 2016, Empowerment makes employees feel well about
their jobs and their professional development. However, as per the views of Venkatesh and
Kulkarni, 2002, it is outlined that purchaser satisfaction takes effective and motivated service
personnel at the delivery end to make difference. Scholars discussed that service industries fails
in managing employee satisfaction as the management aim at being responsible, empathetic,
reliable for services for which they lack empowerment of employees. In contradict, Hanaysha
and Tahir, (2016) stated that employee empowerment assists to provide level of freedom to gain
loyalty from staff and ensure that it helps to maintain trust among several people. Positive results
also gain to accomplish goals and allow workers in the approach that can be align to perform
effective functioning. Empowering employees also assists to maintain power of choice at
workplace that drive for motivation and allow performing better functioning. It increases
opportunities to display their skills and add their own personal talent in project management. For
bright future, it is essential element that assists to maintain effective functioning and take
initiatives regarding own experience. With the help of learning, it can be stated that better
customer experience also develops to accomplish business goals. Beside this, Fernandez and
Moldogaziev, (2015) generated their views that empowering employees is ongoing process
which helps to provide several tools, training, resources, encouragement and motivation which
want to perform at optimum level.
As per the point of Kohli and Sharma, (2017), employee empowerment is providing
certain degree of autonomy and responsibility for decision-making for specific organisational
tasks. It is known as empowerment that consider measurement to design and enhance degree
level with self-determination among people and local people communities. Acting on own
authority with special tasks and goals ascertained decisions that made to consider specific
organisational tasks. However, Lee, Kim and Perdue, (2016) argued that psychological approach
focuses on increasing and enable personal effectiveness that help staff members to develop sense
of meaning, competency, self-determination, etc. As a result, it can be specified that employee
empowerment assists to focus on development of the enterprise that assists to consider effective
results at workplace. Critical perspective challenges in employee empowerment and efforts made
to create actual lead to make control over employees. Gazzoli, Hancer and Park, 2010, explored
relationship between customer satisfaction and service quality which is based on employee
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empowerment and front office staff of hotel. The study discussed about hospitality organisation
need to focus on intrinsic motivation for empowering employees and managing satisfactory
services. In accordance with this it is suggested that hotels should focus on enhancing
organisational culture and structure in order to employer employees.
According to the views of McPhail, Patiar and Davidson, (2015), empowered employees
are faithful, dedicated and possibly more productive. Have good communication provides better
customer services to handle responsibilities. On the other hand, Kim, Choi and Cha, (2018)
generated their outcomes to encourage positive communication to enhance level of trust and
show ideas with important values. Foster internal development and growth across the department
also share more effective results at workplace.
Factors that increase job satisfaction in The Peninsula Hotels
As per the point of Lee, Back and Chan, (2015), Job satisfaction can be defined as degree
of labours contentedness with their job. From the quantitative information, it has been identified
that food industry accounted for more than 137,700 jobs which helps to employed more than
7.2% with the country. Furthermore, approximately 50,000 people working within 835 hotels in
the country that helps to deal in hospitality sector. As per the views of McLeod, (2018), there
are several factors exists that assists to increase job satisfaction in The Peninsula Hotel. For
instance, positive working environment helps to encourage several employees in the business to
communicate benefits of job satisfaction in the business. This is because, positive working
environment encourage sharing ideas and views among different people with involve several
benefits at workplace. Reward and recognition also factor that encourage employees to take
participation in business. It increases job satisfaction of employees to increase employee
engagement at workplace. However, Linjuan and Don (2013) argued that development of skills
and potential of staff members at workplace of The Peninsula Hotel it also assists to enhance job
satisfaction of employees in the business. With the help of fair distribution of power, role and
responsibilities consider informal and formal meetings which would be helpful to gain
anticipated level of outcomes at work. In hospitality industry, these elements help to develop
more satisfaction among staff members (Two Factor Theory by Frederick Herzberg, 2018).
Employees play vital character in success of every business. In hotel sector job
satisfaction is of interest which dedicate, make efforts and commitment of employees for ensure
10

customer satisfaction. Hence, job satisfaction can be well-defined as sense of fulfilment that a
particular employee derives from their job. In hospitality industry, it is important to reduce staff
members turnover and increase customer base in positive consideration so that it will focus on
provide effective results in The Peninsula Hotel. In contradicting, Lee, Back and Chan, (2015)
generated their views that The Peninsula Hotel seeks to develop advantages that assists to focus
on increase participation with involve staff members in decision making. This process is also
helps to create better performances and inputs with their feedback that is undertaken and requires
more time to verify accuracy of measurement. It also brings positive results in hotel industry to
take quicker response of customers, communication and teamwork, etc. Increasing in employee
power also make better productivity so that they satisfying with work and enhance in-depth of
competence among people.
However, Amundsen and Martinsen, (2015) argued that waste of fresh developed power
by the workers also create negative impact on the results. Therefore, it reduced effectiveness to
develop more creativity at workplace of The Peninsula Hotel. Therefore, empowerment is also
existing for better team work to gain more success and focus on individual goals. However, some
people are not able to make good decisions and effective results. There are several
responsibilities must be given among all members of the organisation so that it increases
disturbance.
In addition to this, Hanaysha and Tahir, (2016) stated that employee empowerment also
fails due to variety of reasons. Therefore, it represents significant change in most of the
enterprise so that managers think that goals are successfully determines to delegate tasks and
responsibilities to make priority of work. As a result, it can be stated that empowerment create
long term program that taken by employee participation and involvement. Conversely, Ölçer and
Florescu, (2015) stated that employee empowerment also provides distinct advantages which
lead to increases organisational openness to solve issue and difficulties. There are several
advantages to consider employee empowerment at workplace of the enterprise to increase
productivity and greater degree of employee commitment. Organisational goals will be
accomplished to take some level of possession in the decisions for achievements of outcomes.
These all perspective helps to increase job satisfaction at workplace to gain more desired results
at workplace of The Peninsula Hotel.
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According to the point of To, Martin Jr and Billy, (2015), there are several factors that
increase job satisfaction among employees with implementation of employee empowerment.
Demonstrate trust among people also take more responsibility and create more trust within the
positive work environment for each person involved in the process. Communicate with clear
vision is also important for developing positive work environment so that it encourages self-
improvement to support and delegate more work within the business. Employee empowerment
also lead with decrease efficiency because there are several decisions not be uniform and
optimised for accomplish targets. Beside this, Kong, Wang and Fu, (2015) stated that employee
empowerment can be pledge with productive that really generate greater control over employees.
Empowering employees can also be done by encouraging open communication that demonstrate
trust among team members in positive consideration. Therefore, it leads to focus on goals and
objectives in positive aspect.
In critical evaluation, Amundsen and Martinsen, (2015) argued that there are numerous
aspects exists that affect the level of job satisfaction. Therefore, it can be assisting to gain
significant advantages that are related with effectiveness to focus on goals and objectives in
business. Working environment is one of the vital considerations that increase job satisfaction of
employees. It also helps to attain overall goals and outcomes to ascertained more desired level of
results. Healthy and safe work environment helps to cater for personal comforts and facilities to
perform job in active manner.
Theoretical model which can improve job satisfaction of employees of The Peninsula Hotel
As per the view of McLeod, (2018), job satisfaction is one of the important researched
variables in workplace of psychology. It is also related to many problems that are ranging from
leadership to job design. Hence, hierarchical of needs is commonly used model to improve job
satisfaction to examine important contributors to job satisfaction. Therefore, this theory suggests
human needs from five level of hierarchy in which consist physiological needs, safety needs,
belongingness, esteem and self-actualisation. Different level of needs considers positive
relationship with colleagues and supervisors at workplace. On the other hand, Akgunduz, Dalgic
and Kale, (2016) argued that Herzberg two factor theory suggests motivator and hygiene
elements which contain job satisfaction and dissatisfaction that implement to satisfy employees.
(Two Factor Theory by Frederick Herzberg, 2018). In The Peninsula Hotels hygiene and
motivator both kinds of factors helps to motivate employees in positive consideration. This is
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because, motivator factors include achievements in work, recognition, promotion opportunities,
etc. As a result, it helps to increase job satisfaction of employees in hospitality industry.
However, Fernandez and Moldogaziev, (2015) critically evaluated that in The Penisula
Hotels Equity theory has been implemented which consider important things to say cause of
satisfaction or dissatisfaction. Hence, it is determined by a person to perceive input and output
balance with consider appropriate satisfaction level According to the views of Qiu, Haobin Ye
and York, (2015), make everyone leader is also important consideration that assists to increase
job satisfaction with highlighted performers strengths and let them with excellence so that it
assists to motivate all members. Providing recognition and small rewards also important
consideration that assists to accomplish job satisfaction and empowerment of employees. To
perform several functions, it can be stated that company activities can be organise in appropriate
manner for all staff members those are work together. In order to work together, it can be stated
that be honest and transparent work together implement to share rewards. However, Karatepe
and Vatankhah, (2015) argued that encouragement can also lead with success for an employee so
that it acts in appropriate manner to provide positive feedback. It focuses on efforts and
13
Illustration 1: Maslow's need of hierarchy
(Source: McLeod, 2018)

improvement with specific outcomes to achieve more success. Ability also successfully
encourage others in difficult times and lack of progress which consider techniques that provides
encouragement and helpful with using emotional intelligence in the process. When hospitality
business asks with their employees regarding their specific needs, it also encourages them for
good observation skills. It can also help to focus on particular situation and having empathetic to
listen all challenges.
Interrelate employee empowerment to increase job satisfaction in The Penisula Hotels
With respect to consider views of Fernandez and Moldogaziev, (2015), employee
empowerment is one of the important considerations which gives space to act more
independently to accomplish desired results to employees of The Peninsula Hotel. With the help
of appropriate information, knowledge, power and rewards, etc. the chosen business able to
increase job satisfaction activities in the selected business. Therefore, it helps to attain overall
targets and goals in systematic manner. In order to make rapid changes in business environment,
the selected company devoted more and greater efforts which increases capabilities of employees
to get success. With the help of innovative human resources, employee empowerment has been
prevalent so that needs also require making changes at workplace. However, Akgunduz and
Sanli, (2017) argued that Main aim of the present study is to determine appropriate relationship
between employee empowerment and job satisfaction of employees. As a result, employee
empowerment helps to increase confidence degree and self-reliance that assists to focus on more
job satisfaction at high levels of productivity. Management need to maintain trust and
communicate with employees. Researcher also found with conducting study to recognise
importance of employee empowerment. Therefore, managers and organisation think to
understand actual results in the business.
Along with this, Akgunduz, Dalgic and Kale, (2016) stated that job satisfaction
describes appropriate content and effectiveness that assists to meet with more targets and goals.
General attitude of a particular person towards the present job also develop with affective
response to promote positive experience in a particular job role. Employee empowerment is to
increase responsibility of employees to build morale of employees that increases quality of work
life. When employees feel vested in enterprise, they are more confident, productive and loyal for
the enterprise. As per the views of Cai and et.al., 2018, trait activation theory helps in examining
effects of hospitality frontline employees’ prosocial motivation on taking charge and job
14

performance. According to Kim, Beehr and Prewett, 2018, it is derived that empowering
leadership influences employee outcomes. employee motivation and resources, attitudes, and
performance in hospitality business scan be achieved by managing employee leadership and
empowerment. For example, The peninsula hotel management aim at managing job satisfaction
on the basis of set core values and therefore the organisation aim at empowering employees by
giving them power to make decision regarding change in hospitality services according to guest
requirement.
Moreover, Kim, Rhou and Kwon, (2017) generated their views that empowerment has
become more important issue within the contemporary organisation so that it really supports and
encourage to give freedom to get job done in appropriate manner. Importance of employee
motivation is differentiating factor between different enterprises. Therefore, employees are fully
engaged in the chosen business mentally and physically to solve work challenges. Empowerment
also encompasses on employees’ duties which can be given to take appropriate decisions with
own job without any approval.
As per the views of Ozturk and Karatepe, (2018), appreciation is one of the important
aspects that seek to develop from colleagues, boss and seniors. Acknowledge in front of each
person give up boost with morale so that it encourages positive results that reflect in efficiency to
work. Level of job satisfaction is higher wherever appreciation is higher. It will develop more
wages and salaries which is significant and constitutively complex with multidimensional factors
in job satisfaction. On the other hand, Humera Amin and Ahmad, (2015) argued that age is also
one of the important factor that consider in employee empowerment. Promotional opportunities
consider to have varying effect in job satisfaction so that there are different forms in variety of
accompanying rewards at workplace of The Peninsula Hotel.
Significance outcomes from employee empowerment in the chosen business
As per the point of Qiu, Haobin Ye and York, (2015), employee empowerment is the
process that enabling and authorising individual to take action, control work, behave, etc.
Therefore, it assists to communicate ways that ascertained with time to respond positively
towards job satisfaction. First line employees also make many decisions so that they feel much
more control over their life which gives authority to each individual in decision-making at
workplace of The Peninsula Hotel. Empowerment is the process that owned the firm and refers
to management strategies for sharing decision-making power. Beside this, Burke, Koyuncu and
15

Koyuncu, (2015) investment in employees can increase productivity that reduce costs and
experience develop feeling of self-esteem, self-efficacy and self-confidence. With the help of
employee empowerment, The Peninsula Hotels assign different project to gain competence of
employees. More freedom given to staff members can be utilised for taking judicious decisions
with assign proper authority that can improve organisational effectiveness. Independent decision-
making strategy also boost up morale of the employees in positive way. Overall efficiency of an
organisation can easily multiply due to empowerment of employees.
On the other hand, López-Cabarcos, Machado-Lopes-Sampaio-de Pinho and Vázquez-
Rodríguez, (2015) job satisfaction is also important consideration which provides employees
with sense of autonomy that increases job satisfaction. As a result, it assists to focus on create
greater work performances in positive aspects.
According to the views of McPhail, Patiar and Davidson, (2015), employee
empowerment is also significant for decision-making as it helps to make technological changes
and customers find right information regarding products and services. It develops diverse ways
which need to make quick decisions that create several benefits in operations. Spent more time
and efforts provide training in decision-making so that employees are most likely that respond to
change quickly and meet with customer demands. Well-trained, supported and respected people
valued positively in the business that promote company with opportunities arises. On the other
hand, Humera Amin and Ahmad, (2015) stated that employee empowerment has become
important aspect that is related with workplace culture in recent years. There are several numbers
of factors that term to letting employees to run business.
Furthermore, To, Martin Jr and Billy, (2015) consider their views that employees feel of
belongings if they are working in a team. Higher chances of job satisfaction communicating at
ground level to make special efforts with little gestures so that loyalty also work together.
Initiation and leadership are two important elements that assists to provide equal chance and
opportunities to lead with higher level of job satisfaction. In order to lead with team, it is
important to focus on such conditions which assists to staff members to feel satisfied to do their
job effectively.
Recommend ways through employee empowerment can be increase in The Peninsula Hotels
As per the views of Humera Amin and Ahmad, (2015), there are several ways of
employee empowerment that can be increasing positive results in The Peninsula Hotels. The
16

chosen business should take employee engagement which can be consider in many forms. At
workplace, it means to be concerned about several clients and colleagues which actively attempt
and make organisation a better place. The Peninsula Hotel should focus on demonstrating
positive trust on customers to communicate clear vision. Therefore, it assists to develop more
effectiveness that ascertained employee empowerment to increase job gratification. Furthermore,
it similarly focuses on development of the organisation to delegate more than just work to
encourage self-improvement (Namasivayam, Guchait and Lei, 2014). It assists to attain overall
targets and goals in positive consideration. A significant or effective way to improve engagement
is to provide dynamic results and run business in appropriate manner. It is more accountable and
continue to involve more engaged workforce. Thus, it assists to concentrate on anticipated level
of outcomes. On the other hand, López-Cabarcos, Machado-Lopes-Sampaio-de Pinho and
Vázquez-Rodríguez, (2015) stated that improvement in customer service also provides employee
initiative and other options that assists to staff members to increase their satisfaction level. It also
assists corporation to embrace change so that many organisations can become quiet to listen
employee needs. Empowering employees in Hotel can be managed by taking appropriate
employee suggestions and put systems at particular place to enhance productivity. There are
several benefits can be implemented successfully such as reduce overtime and more successful
results in the business.
As per the view point of Namasivayam, Guchait and Lei, (2014), right employees can
also appeal to create empowered workforce that certainly fascinate new employees in this kind of
environment. In entire workplace culture, it can be stated that employees take initiatives which
begin to take notice to improve results and performances. Staff members are more feel
appreciated getting and know at personal level which improve relations with them. The chosen
enterprise will get significant data on developments which needs to understand & make changes
with creative ideas. In this regard, effectiveness will be generated to attain overall goals and
outcomes. Along with this, McPhail, Patiar and Davidson, (2015) stated that the chosen business
should provide work life balance to their staff members which will helps in hospitality the firm
in managing continuity in work, job satisfaction among employees. Open minded and
approachable management team inspires to share feedback and make feel appreciated. Entire
company improve desired results to develop more productive results at workplace. As a result,
employee details can be scheduling with preference to increase communication level. More job
17

satisfaction also assists to focus on improvement. Employee empowerment can be successfully
defined in many numbers of conducts so that trust can be successfully develop to take
appropriate decisions in daily work.
18

RESEARCH METHODOLOGY
Research methodology consider important role in investigation of particular topic and
termed as procedure and scheme to conduct research. It can be done with study, experiment,
observation, analysis, etc. In dissertation, it also considers (Mackey and Gass, 2015). Following
are diverse tools of research methods has been used in the present study to analysis appropriate
outcomes:
Research philosophy
Research philosophy can be defining as belief of a specific technique in which data is
collected, examined and utilised. With this aspect, it can be stated that research encompasses
with consider appropriate study in the research consideration. There are two types of research
philosophies such as interpretivism and positivism. For the current research, researcher used
interpretivism research philosophy that propose with subjective interpretation that is fully
understood with using acknowledgement. With the assistance of present research philosophy, it
can be stated that employee empowerment and job satisfaction can be successfully perform that
is important for researcher to act socially and focus on multiple method to solve issue (Taylor,
Bogdan and DeVault, 2015). This research philosophy is also useful to find appropriate
outcomes with consideration of job satisfaction in The Peninsula Hotel.
Research design
Research design aids in enable investigator to answer question with evidence. In this
regard, collected data shed with justification of choice of information, collection of methods and
so on. It is a plan that ensure obtain data and answer particular question in appropriate manner. It
is plan which ensure that data will be obtain to answer with strategy that choose to integrate
several components in present study. There are two types of research designs such as exploratory
and descriptive. Exploratory design considers when investigator want to collect general insight
for particular situation (Research Design Definition, 2018). Hence, it includes different aspects
to collect data such as casual and descriptive. Moreover, conclusive design helps to verify
insights and assists in selection of particular course of action. In the present research study,
descriptive research design has been used that helps to gain in-depth information through
analysis of data and information (Ledford and Gast, 2018). Well-structured resources contain
19

effective research design that helps to focus on gaining effective results. For the present aim and
objectives, it is suitable to describe specific elements for employee empowerment and job
satisfaction in The Peninsula Hotel.
Research strategy
Research strategy contains step by step plan of actions that provide direction to thoughts
and efforts that assists to conduct research in appropriate manner. With this regard, researcher
can schedule and produce quality of research which results to detailed program. In the present
study, quantitative strategy will be used which is based on different themes such as
interrelationship between employee empowerment and job satisfaction, significance of employee
empowerment, etc. It assisted to accomplish aim and objectives with general to specific process
to implement change in the hospitality enterprise (Bresler and Stake, 2017). In The Penisula
Hotel, research process contain, planning and taking appropriate actions in particular strategy.
Final theme also considers maintaining changes with implications in the research. There are
generally two strategies such as qualitative and quantitative. In the present study, quantitative
research strategy has been selected that helps to consider relevant information at desired level to
conduct research study. Therefore, employee empowerment and job satisfaction can be
successfully implemented in research study.
Research approach
Research approach is a successful plan and procedure in which different steps consider
with broad assumptions with detailed methods of data collection, analysis and interpretation. It is
based on nature of research that are being addressed with using data analysis process. There are
three kinds of approaches such as inductive, deductive and abductive. Inductive based on pattern,
observation and theory. Furthermore, deductive includes formulation of hypotheses in
dissertation that confirmed in whole research process (Quinlan, Babin and Griffin, 2019). Hence,
theory is formulated, hypotheses prepare, test and observation consider which based on
confirmation and rejection. In the present study, inductive approach is used which includes
formulation of hypotheses with testing from specific to general aspects that starts from research
question, aim and objectives. Therefore, general data of regarding employee empowerment can
be gain with in-depth information that can be applied for further research study. For the present
research topic, it is suitable because it helps to find general to specific view to focus on aim and
objectives.
20

Data collection
There are two way to collect data such as primary and secondary. In this regard, research
also requires both types of data and information that is useful to find relevant outcomes in the
study. Furthermore, there are many ways to gather primary and secondary information for
employee empowerment to enhance job satisfaction in The Peninsula Hotel. For primary data,
researcher will be collected relevant and authentic information from sampled employees of the
chosen organisation. For this purpose, questionnaire has been prepared for conducting survey to
assess first-hand information and relevant content as well (Wiek and Lang, 2016). Moreover,
secondary data also important that helps to look on previous research and authors views. In these
types of data collected by someone else in previous study for different purposes so that it has
been utilised and investigated for analysis appropriate information. For present topic impact of
employee empowerment and job satisfaction, both kinds of data have been useful that assists to
focus on solving issue in study. Secondary information is useful to obtain additional information
and data that assists to understand previous lack in research. Hence, it is useful to collect and
gather more effective information that ascertained desired level of outcomes.
Data analysis
Data analysis is another important aspect of research methodology which helps to focus
on critical assessment and interpretation with figure and numbers. In this aspect, findings
rationale with emergence of different things has been shown with process of inspecting,
cleansing, modelling data with particular goals to discover useful information and supporting
decision-making. It contains multiple facets and approaches that encompasses from diverse
techniques (Lushey and Munro, 2015). In today's time, thematic data analysis plays major role
for making decisions that assists to accomplish appropriate functioning. For the present research
topic impact of employee empowerment to increase job satisfaction in The Peninsula Hotel
thematic analysis strategy will be used. This is because, different themes on the basis of
questionnaire helps to find right and appropriate information to collect relevant data from
different respondents.
Sampling
In the research, there are two types of sampling methods such as probabilistic and non-
probabilistic. In the probabilistic sampling method, there are different elements included such as
simple random sampling, stratified sampling, clustered sampling and systematic sampling. On
21

the other hand, in non-probabilistic sampling researcher consider convenience sampling,
consecutive sampling, quota sampling, judgement sampling and snowball sampling. In the
present research, researcher used simple random sampling method in which every member and
set of members has equal chance of being included in the sample. In the present research study,
simple random sampling method has been used that assists to contain appropriate findings at
workplace of study (Sampling methods review, 2018). Whole sample consider for population that
assists to find appropriate functioning in the research. In the present study impact of employee
empowerment on increasing job satisfaction has been assesses in The Peninsula Hotel. Total
number of employees in at Peninsula Hong Kong Hotel are 1444 approx. and with confidence
level 95% & margin of error 5%. Population for qualitative survey will be 30 employees of
Peninsula Hong Kong Hotel. The calculation of sample size is done with the help of Qualtrics
which is survey, research, and experience management software helps in calculating sample size
on the basis of confidence level and margin of errors.
Ethical consideration
In order to conduct survey, there are different kinds of alternative origin has been
analysed with interpreted findings. Furthermore, in respect to these ethics are also followed by
researcher that helpful in relation to controlling as well as administration of business
operations of organization. All sources and information being used in the study which remark
from trustworthy origin (Vera and Fabian, 2016). Furthermore, scholars are also considered
reliability of data that have been used to find positive impact in term of making valid findings for
research outcomes. In this regard, reliable and satisfactory content would be collected in
effective manner to make changes with using research method. Hence, contribution of this in
hospitality industry also beneficial to attain positive results in The Peninsula Hotel.
Validity and reliability
In consideration of validity and reliability, there are several kinds of effective information
has been used by researcher in study. This research based on two concepts that are important for
defining and measuring bias and distortion. As a result, internal consistency of the items can be
measures easily (Lushey and Munro, 2015). All information has been gathered from validate
sources such as internet, research papers, other material, etc. so that it assists to consider various
types of evidence. Entire study based on direct and alternate both form of information so that
gathering such kinds of information using certain origin woulde be effective to define valid
22

conclusion. Utilization of trustworthy information also satisfactory in context to make findings
and conclusion from the whole study. Reliability of information provided by researchers which is
based on adequacy and effectiveness to consider accurate analysis over outcomes (Wiek and
Lang, 2016). These kinds of information will be effective to make validate observation on the
study. For identifying effect of worker authorisation with increasing job satisfaction
transparency of data is important which is utilised in the survey for analysing of infotrmation.
Boundary of the study
The several obstruction as well as different issues faced by researcher to complete study
in systematic manner. In this regard, issues faced with time limits and lack of money. With
respect to complete work, these issues create negative on results and outcomes. In the present
study, the methods selected by investiogator for the present examination are appropriate in
context of valid findings as well as recommendation in investigation. In addition to this, it can
be stated that appropriate time frame also needs to implement to conduct survey with more
sources and analysis with effective reasons to the issues (Quinlan, Babin and Griffin, 2019).
23

METHODS
Questionnaire has been prepared to conduct survey. With this consideration, large data has been
collected from 304 managers of The Peninsula Hotel.
Theme 1 Employee empowerment helps to increase employees job satisfaction in The
Peninsula Hotel
1. Does employee empowerment helps to increase employees job
satisfaction in The Peninsula Hotel?
Frequency
Yes 225
No 53
Cannot say 26
Theme 2 Working environment is the factors increase job satisfaction in the chosen
business
2. Which is main factor increase occupation gratification in the
chosen business
Frequency
Working environment 170
Reward 50
Flexibility in working hours 30
Performance appraisal 54
Theme 3 Equal distribution of role and responsibility is the way of employee empowerment
exists in front of the enterprise
3. What are the ways of employee empowerment exists in front of the
enterprise?
Frequency
Involved in decision-making 70
Provide opportunities and suggest with improvements 90
24

Sharing information 44
Equal distribution of role and responsibility 100
Theme 4 Job satisfaction important consideration in The Peninsula Hotel
4. Does job satisfaction important consideration in The Peninsula Hotel? Frequency
Yes 150
No 90
Cannot say 64
Theme 5 Polishes skills and Competency is the benefits of worker authorization in the
hospitality sector
5. which is the main benefits of workers empowerment ? Frequency
Polishes skills and Competency 170
Makes employee self-dependent 50
Higher job satisfaction 30
Creativity and innovation in work 54
Theme 6 Conflict of opinions and ideas is the challenges generally face with empowerment
6. What are the challenges generally face with empowerment? Frequency
Increased risk 60
Slow decision making 90
Conflict of opinions and ideas 154
Theme 7 Job satisfaction helps in booting employee engagement and empowerment in hotel
sector
25

7. Does job satisfaction helps in booting employee engagement and
empowerment in hotel sector?
Frequency
Yes 164
No 80
Cannot say 60
Theme 8: Company's working environment gives right opportunities to work on skills to
accomplish future goals
8. Does company's working environment gives right opportunities to
work on skills accomplish future goals?
Frequency
Yes 200
No 50
Cannot say 54
Theme 9: Team members in The Peninsula Hotel encouraged to improve, learn and grow
every day to which assist in managing job satisfaction and empowerment of employees
9. Does team members in The Peninsula Hotel encouraged to improve,
learn and grow every day which assist in managing job
satisfaction and empowerment of employees?
Frequency
Yes 154
No 100
Cannot say 50
Theme 10: Ways in which Peninsula Hotel can manage job satisfaction and employee
empowerment
10. Recommend ways in which Peninsula Hotel can manage job Frequency
26

satisfaction and employee empowerment?
Hierarchical needs of motivation 154
Extrinsic and intrinsic motivation technique 100
involvement of staff in decision making process 50
PRESENTATION AND ANALYSIS OF FINDINGS
Theme 1 Employee empowerment helps to alteration worker occupation gratification in
The Peninsula Hotel
In accordance with theme 1, it is evaluated that majority of employees of Peninsula hotel
feels empowering employees increases job satisfaction. It is analysed that empowering workers
is the way of giving individual an opportunity to be self-dependent at workplace which depicts
trust and appreciation of management on employee’s work. As per the view of employee it is
evaluated that the hotel focus on empowering employee by encouraging their participation in
decision making process of organisation. However, some of the employee denied contribution of
worker authorisation in job satisfaction because as per these employees it is outlined that workers
feels empowerment of staff is for specific purpose lead to dissatisfaction because in this view
point of every employee is not considered.
27
Yes
No
Cannot say

Theme 2 Working environment is the factors increase job satisfaction in the chosen
business
In accordance with theme 2, it is been analysed that there are wide range of factors which
helps the company in managing job satisfaction. As per majority of employees of Peninsula hotel
work environment is the major factor which reflect job satisfaction of staff. The environment is
regulated with culture of organisation that is task, role, power and person culture. It is important
for the organisations to focus on managing stable and equal working condition of all employee.
Further, during survey it is been identified that employees of peninsula hotel believe heathy and
safety of staff is playing a major role in managing safe work environment and serving job
satisfaction to employees. On the other hand, employee also stated about reward appreciation
which is another aspect that helps in serving job satisfaction as it is related employee motivation.
In accordance with this In contrast some employees of Peninsula hotel discussed about flexibility
in working hours which helps the staff in managing person and professional life without any
hindrance. The employee stated that work life balance is the opportunity for the organisation to
retain employee for long term and aid in meeting employee job satisfaction because staff is able
to manage personal and professional life goals hand in hand.
Theme 3 Equal distribution of role and responsibility is the way of employee empowerment
exists in front of the enterprise
28
Working environment
Reward
Flexibility in working hours
Performance appraisal
0 20 40 60 80 100 120 140 160 180
Column B

As per theme 3, it is been identified that there are different ways of empowering employees in an
organisation. As per majority of staff of Peninsula Hotel equal distribution of role and
responsibility is the best way of managing empowerment of employees. This is the opportunity
which helps the firm in managing equality and stability in culture of organisation with reference
to task, role, power and person. Further, as per some employees of hotel is been identified that
providing staff opportunity to suggest changes and adapt different strategies. This is the practice
which reflects employees interest in work, implementer and changes of organisation.
Theme 4 Job satisfaction important consideration in The Peninsula Hotel
29
Involved in decision-making
Provide opportunities and suggest with improvements
Sharing information
Equal distribution of role and responsibility
0 20 40 60 80 100
Column B
Yes
No
Cannot say

From the above data it has been interpreted that occupation contentment is essential
consideration in Peninsula hotel. The hotel performs this practice by making the working
environment of hotel peaceful. For this they have implemented various strategies such as if
changes are being made in firm, everything is being shared with employees. There exists a
transparency between employer and employee which makes them stay motivated. This also
makes employees satisfied with their job. Hotel Peninsula is also engaged in giving rewards and
recognition to workers so that they be satisfied. They are involved in giving monetary and non-
monetary rewards. Company is also involved in developing workers skills and potentials so that
they can grab and explore more opportunities. For making workers satisfied, firm also give them
training when they are going to implement new change.
Theme 5 Polishes skills and Competency is the benefits of workers authorisation .
In accordance with theme 5, it is been identified that according to majority of employees the
foremost benefit of empowering employees is polish of skills and competency when working. As
per employees empowering employees is about continuous improvement. However, some
employees stated about self-dependent working behaviour of employees is the advantage which
is attained by firm after empowering employees. This aid in improving employee performance
and productivity which is beneficial growth of business.
30
Polishes skills and
Competency
Makes employee
self-dependent
Higher job
satisfaction
Creativity and
innovation in work

Theme 6 Conflict of opinions and ideas is the challenges generally face with empowerment
From above table it can be interpreted that 154 participants said the major challenge that is
faced with empowerment is conflict of opinions and ideas. 90 said that they face challenge of
slow decision making while 60 said high amount of increased risk is also a challenged faced with
empowerment. Therefore, it can be analysed that conflict in opinions make it difficult to give
power to someone. Basically, it also affects decision making and often lead to personal conflict.
Theme 7 Job satisfaction helps in booting employee engagement and empowerment in hotel
sector
In accordance with theme 7, it is been identified that gratification from occupation of
employees is directly associated with employee engagement as well as empowerment as it
promotes individual interest in work activities. Thus, the fact which has been discovered is that
gratification from job is related with empowerment of workers which is reflected in staff interest
and involvement in workplace activities.
31
Increased risk
Slow decision making
Conflict of opinions and ideas
0
40
80
120
160
Column B
Yes
No
Cannot say

Theme 8: As per majority of employee’s company's working environment gives right
opportunities to work on skills to accomplish future goals
it has been evaluated that majority of workers agreed that company’s working environment
gives right opportunities to work on skills which prepare to accomplish future goals. As per the
views of majority of employees it is outlined that hotel provides stable and ongoing development
opportunities to staff which aid the hospitality firm in focusing on improvement of skills and
competencies of employees. However, some employee stated that better working environment
keeps employees motivated by which they can explore new opportunities which is beneficial for
their career growth. It also supports firm in enhancing their profitability and productivity aspects.
It has also been analysed that poor working environment can affect mental health and status of
employees, it makes them more frustrated which results into employee turnover. So, company
must make sure that all the changes which has been made in organization is according to needs
and demands of workers. Therefore, the changes within work environment should be focused on
ongoing professional development of employees in order to provide them future growth
opportunities and skills development. This will keep them motivated and enthusiastic towards
work. Some employees stated about lack of focus on work due to unreasonable changes in work
environment which hampers skills and competencies of staff.
32
Yes No Cannot say
0
20
40
60
80
100
120
140
160
180
200
Column B

Theme 9: Team members in The Peninsula Hotel encourage and coordinate to improve,
learn and grow which assist in managing job satisfaction and empowerment of
employees
In accordance with theme 9, it is been identified that encouraging team, members in Hotel
is the best way to manage job satisfaction and increasing employee participation. Team working
promotes social interaction and boost skills and competencies of workers which is essential for
job satisfaction. Hotel Penisuala encourages team work and team working roles ion order to
empower employees and given them opportunity to grow.
Theme 10: Ways in which Peninsula Hotel can manage job satisfaction and employee
empowerment
33
Yes
No
Cannot say
0 20 40 60 80 100 120 140 160
Column B

As per theme 10, it is identified that employees know different ways by which firm can
focus on their job satisfaction and empowerment. As majority of employee meeting hierarchical
needs of motivation is the best way of managing workplace satisfaction. It assists in fulfilling
work environment and working needs of employees. Job satisfaction of workers is related with
work life balance, equality and diversity, effective management of organisational culture, etc.
Apart from this, employees suggested about extrinsic and intrinsic motivation technique which is
the best way of serving job satisfaction in hospitality industry.
34
Hierarchical needs of
motivation
Extrinsic and intrinsic
motivation technique
involvement of staff in
decision making process
Performance appraisal

CONCLUSION
I From the above research report it has been concluded that hat worker authorization
considers important role in The Peninsula Hotel to increase job satisfaction among several
people. Manager support it to enhance positive results and performances to develop significant
advantages. Furthermore, there are several factors also explained that assists to increase job
satisfaction in the enterprise. For instance, working environment, reward, flexibility in working
hours, performance appraisal, etc. In addition to this, primary and secondary both kinds of data
has been used to analysis present topic to find relevant information. With the help of descriptive
design, in-depth and relevant information has been gathered by researcher to analysis appropriate
study at workplace of research. All these above elements help to enhance job satisfaction of staff
members to develop effective results. Moreover, there are several methods summarised that
helps to increase team members' participation that helps to encourage staff to improve and learn
from their effective performances. For instance, participation of workers in decision-making
procedure, provide opportunities as well as suggestions to increase desired level of results.
Hence, job satisfaction is more important aspect for chosen business to develop positive
outcomes. Employee empowerment consider several benefits in hospitality industry to improve
positive business performance such as improved labour stability in the chosen enterprise.
However, there are certain limitations also occurs which create impact on findings and
analysis. Due to lack of time, researcher unable to get more responses from respondents.
Consequently, researcher need to focus on addressing questions with increasing job satisfaction
of employees in The Peninsula Hotel.
RECOMMENDATIONS
Employee empowerment assists to build top down communication in the management.
Employee involvement in the environment accomplish purpose which create clear direction with
more experience. Foster open communication: In the hospitality business, manager need to promote their
working with foster effective communication within the management. Employees are
also involved within the business environment and feel more comfortable if clear
direction and more experience develop successfully with communication. For example,
managing culture of Open communication in The Peninsula Hotel, will encourage
35

employees’ feedback and ideas which will help the management in involving employees
in decision making and incorporating relevant changes in services on the basis of
employee’s views which will ultimately aid in managing job satisfaction. Reward self-improvement: Furthermore, it is essential to grow effective performances
with providing self-improvement reward to employees. Provide reward for self-
improvement assists to encourage with training towards management. This can assist The
Peninsula Hotel in proving on going professional development opportunities to
employees which asst in managing job satisfaction as it supports career development. Encourage staff members to take risks: With the help of encourage employees, it can be
stated that positive working environment successfully develops to focus on executing
positive and desired results. With taking dynamic action, employees are getting several
opportunities to try new things in the chosen business. From failure, they are learned
more so that employees will easily understand and feel comfortable with innovation.
When manager distribute new work, employees are encouraging to take risks and get
positive results from it. In accordance with this The peninsula Hotel can give employee
on act on employee request without concerning to any higher authority which will assist
in quick and reliable decision making and managing guest satisfaction at Hotel. Clearly define roles: Most of the leaders carry some information to get benefits from it.
For instance, way to motivate staff, increase their satisfaction with using different
strategies, etc. As a result, it is essential to promote roles of people as per their
qualifications and specification to create efficiency with redundancy. Specific roles and
responsibilities with employees work together as per their specification. As a result,
employees are able to communicate several goals and objectives easily. Dividing
employees’ roles and responsibility in Hotel can assist hospitality firm in managing g
working of employees according to individual capabilities which is the best way to
manage work, empowerment and serving job satisfaction.
 Promote great workplace culture: The Peninsula Hotel should promote great workplace
culture within defined group in organisational processes like shared goals and work
ethics. As a result, it assists to influence employee motivation to focus and direct with
empowerment. For example, managing shared work culture and monthly social
interaction at hotel can assist the hospitality firm in managing satisfaction of workers.
36

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APPENDIX
Questionnaire
Name:
Age:
Gender:
1. Does employee empowerment helps to increase employees job satisfaction in The Peninsula
Hotel?
 Yes
 No
 Cannot say
2. What are the factors increase job satisfaction in the chosen business?
 Working environment
 Reward
 Flexibility in working hours
 Performance appraisal
3. What are the methods of employee empowerment exists in front of the enterprise?
 Involved in decision-making
 Provide opportunities and suggest with improvements
 With sharing information
 Equal distribution of role and responsibility
4. Does job satisfaction important consideration in The Peninsula Hotel?
 Yes
 No
 Cannot say
5. What are the benefits of employee emp10. Recommend ways in which Peninsula Hotel can
manage job satisfaction and employee empowerment?owerment in the hospitality industry?
 Polishes skills and Competency
 Makes employee self-dependent10. Recommend ways in which Peninsula Hotel can
manage job satisfaction and employee empowerment?
 Higher job satisfaction
42