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Impact of Technology on Organizational Change - Doc

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Added on  2020-09-17

Impact of Technology on Organizational Change - Doc

   Added on 2020-09-17

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Impact of technology on organizational change
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TABLE OF CONTENT1. RESEARCH AIM AND QUESTIONS.......................................................................................11.1 Research aim....................................................................................................................11.2 Research Question............................................................................................................12. LITERATURE REVIEW............................................................................................................12.1 Role of information and communication technology (ICT) in auto-mobile industry......12.2 Technological changes adopted by Ford Motor Company in their operations issues facedby Australian auto-mobile industry........................................................................................32.3 Importance of the latest technologies which can help Ford to achieve business success.43. CONCEPTUAL FRAMEWORK................................................................................................64. METHODOLOGIES...................................................................................................................7REFERENCES................................................................................................................................8
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1. RESEARCH AIM AND QUESTIONS1.1 Research aimThe aim of the research is “To examine the impact of technological advancement on FordMotor Company- A study on organisational change”. 1.2 Research QuestionQuestion 1: How Information & Communication Technology helps the auto-mobile industry?Question 2: Identify and evaluate the technological changes employed by Ford Motor Companyin their operations?Question 3: What are the importance of the latest technologies which can help Ford to achievesuccess in business?2. LITERATURE REVIEW2.1 Role of information and communication technology (ICT) in auto-mobile industryAs stated by Khoo, Wang & Higgins, (2014), ICT has significantly impacted the auto-mobile industry, as almost all other industries. High safety, reliability, quality, performance, timeand other things are the expectation of customers towards the auto-mobile sector. Along withthis, they also require less maintenance and vehicle cost (Van Wee, 2015). Information andcommunication technology is generally referred as Information technology (IT). It is mostly usedin every sector for the storage, influence, distribution or to transmit information. As per the viewof Edmonds & Bradley (2015), mentioned that ICT significance is increasing the macro-economic levels and has great economic importance. It aids in making valuable and value-basedcontribution to this sector. For an auto-mobile industry following important roles are played bythis technology:Communication: It helps to connect the organization with employers, business partners,customers, dealers and suppliers. It is more easier and faster way of makingcommunication or of information exchange. Email is the simple example of suchcommunication which is cheapest and more faster way of communication. Further, asthere are more technological advancement now auto-mobile industries can use Voiceover internet protocol (VOIP) telephones and video devices which are more high-techmethods of communication.1
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Data Management: Traditionally details were maintained in data sheets that wereoperated manually which were so difficult to maintain and function. Through digitization,auto-mobile industries can store the data, access them and can share the information toand from millions of people at same time. Further, work designed at one place can beshared directly to the other places. Additionally, queries and data retrieval can be donewithin less time framework. Through this, time is saved and decision-making process isfaster (Aubrey & Dahl, 2014). It can easily store the personal data of the company,employees, customers and auto-mobile detail in more compact and efficacious ways. Management Information System (MIS): In order to make quick decision this method isused. It helps to access the data and utilize it within the given time period. Informationcan be send to any corner of the world through the online analytical processing (OLAP).Moreover, it enables the firms to track expenses, productivity level and sales data. It canbe easily tracked, modified and improvement can be made on them. Inventory Management:Every auto-mobile industry has to maintain their large datarelated to transition made and other inventories. Through IM system they can easily trackand maintain the quantity of each item. If additional requirements are there it can be pre-determined. Further, point-of-scale can ensure when that item was sold.Customers Relationship management (CRM):Organization can use such technology tomaintain and improve their customer relationship. All the information of the customerscan be accessed by customers support representative and they can easily solve theirissues. It helps to improve the firm’s productivity. Further, there are more role of ICT in the auto-mobile industry. Through this, designing andmanagement can be easily operated. Moreover, use of electronic technology in this sector hascompletely changed the sector. Safety is considered as major issue in the auto-mobile industrieswhich can be easily identified through the technology and advancement in techniques (Brown &Duguid, 2017). Further, it can be used in establishing the research and development in thissector. Additionally, ICT helps in designing complex structure in more simpler and easy ways.Other than this, it also helps to maintain the manufacturing of the company and remain all theemployees in contact. 2
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