Employee Relations and Organisational Success

This assignment delves into the crucial role of employee relations in achieving organizational success. It examines how positive employee relations can increase productivity, drive sales revenue growth, and enhance a company's image. The assignment investigates various aspects of effective human relations, including conflict resolution, communication strategies, and the cultivation of a positive organizational culture.

RESEARCH PAPER

Table of Contents
MANAGEMENT SUMMARY.......................................................................................................1
SECTION 1-INTRODUCTION............................................................3
Overview................................................................................................................................3
Background of study...............................................................................................................3
Background of organisation...................................................................................................3
Aim and objectives.................................................................................................................3
Research Question..................................................................................................................4
Rational of study.....................................................................................................................4
Significance............................................................................................................................4
SECTION 2-LITERATURE REVIEW.......................................................5
Role of culture in an organisation..........................................................................................5
Importance of employees performance..................................................................................6
Impact of organization culture on employees performance...................................................8
SECTION 3- RESEARCH METHODOLOGIES..........................................10
Introduction..........................................................................................................................10
Research design....................................................................................................................10
Research approach................................................................................................................10
Research philosophy.............................................................................................................11
Data collection......................................................................................................................11
Sampling...............................................................................................................................11
Data analysis.........................................................................................................................11
SECTION 4-Discussion and evaluation..................................................12
SECTION5-CONCLUSION AND RECOMMENDATION...................................20
RECOMMENDATION........................................................................................................20
REFERENCES..............................................................................................................................21
Appendix ................................................................................23

MANAGEMENT SUMMARY
Management is a method which involves a series of interconnected purpose. It consists
of obtaining the objectives of organisation and taking steps to realize them. In administration,
system is divided in three levels which consider upper, middle and lower level. It is controlled by
head of organization. Their are many employees and worker who do their work according to
their efficiency. Structure is operated by these things such as, planning, organising, leading and
controlling. By planning it become easy to do work and reach towards goal and achieve
success. Manager will perform many roles or perhaps each of the roles unremarkable discovered
in a very massive organization. . Supervision is a process of controlling a large number of
people and their activities. Without management enterprise can not achieve its set objectives.
Administration ensures optimum utilisation of available resources it helps in minimising the cost
of production and maximising the output. A large number of activities covers under the concept
of negotiate.
It includes formulation of various strategies to fulfil enterprise's objectives and goals. It
includes various resources including financial, natural, technological, human and many other.
Organization can be both profit and non profit oriented, the guidance is required in all kind of
businesses at each levels. Administration includes setting or formulating a strategy and brings
coordination among all the activities of an enterprise in order to achieve the goals. Top level
includes the board of directors who take long term decisions for the enterprise. Middle level
enterprise include middle level managers whose main work is to implement the strategies set by
the top level. Third and last level of the enterprise include lower and operational level managers
whose main task is to manage all day to day activities of the enterprise and motivate the
employees to increase their productivity.
The main aim of supervision includes identifying mission and objective of the firm and
then manipulating human resources in order to achieve and attain set goals. The main work is
not only setting up the policies or procedures to achieve the organisation objective but
employees growth is also considered as one of the management activities. All the organising
activities helps an enterprise by ensuring proper utilisation of all scarce resources and increases
productivity of the enterprise. This helps in reducing the cost of the production and maintain the
quality of the product. Management of all the activities of enterprise helps in achieving its
1

objectives and capturing a greater market share in competitive business environment. A single
activity of enterprise can not be complete without management. All the activities of the
enterprise should be done in a managed way.
2

SECTION 1-INTRODUCTION
Overview
Organisation is a social unit of people which is been designed and managed to achieve
the goals and objectives. It make the employees to become responsible and this would help in
determining relationship between management and employees (King, 2012). Culture refers to
the values and norms which is been followed by all the individuals according to their society. It
is a process by which one can be able to know about the environment of an organisation and
how people use to behave in firm and this would help them in knowing that how they are
performing at workplace. In -a business it is important to have a- proper culture which will assist
employees in doing their work in an appropriate manner.
Background of study
In this research paper organisational culture is been described, which would help to know
about how it works, and this would also explain the role of culture in business , the importance
of an employees performance. All the impacts of a- firm's culture on- employees performance is
also been defined, all these aspects will help in knowing about - details which will aid in getting
an appropriate knowledge related to the topic.
Background of organisation
Nestle is a largest food and beverage firm, which is having huge range of brands. its main
purpose is to increase the quality of the life and to contribute for a- healthier future. They are
focusing on their ambitions which is to help million of people specially children so that they
could live their lives healthier, and they have to improve number of livelihoods in communities
directly which is connected with their business activities. They produce different kinds of
products to their target market. They use to plan and adopt best strategies so that they would run
their business for their targeted customers in a proper manner.
Aim and objectives
Aims
To know about an organisational culture.
Objectives
 To analyse the role of culture in an organisation.
3

 To know about the importance of employees performance.
 To determine impact of organisation culture on employees performance.
 To recommand some ways so that nestle can sustain their competitive.
Research Question
 What are the roles of a culture in an organisation?
 What are the importance of employees performance?
 What are impacts of an organisation culture on employees performance?
Rational of study
What is the issue?
The issue in this report is employees satisfaction and policies rigid.
Why it is an issue?
It is the issue for the firm because the employees are not getting the proper environment
to work.
Why it is an issue now?
This is an issue because management is not still focusing on the employees in proper
manner.
What could the issue should focus on?
It is an issue which would affect on the organisational culture as for that the management
has to focus on the environment which is provide to the employees and they has to make some of
the relevant changes in the policies.
Significance
It is important to know about the organisational culture as that would help to know about
an culture of nestle which would also helps in knowing about the behaviour of the employees of
the company. This would also make understand more things related to the organisation culture.
4

SECTION 2-LITERATURE REVIEW
Role of culture in an organisation
According to Hands, (2011), management has its own culture. Since respective person
pay forty or additional hours at their geographic point, their structure culture clearly affects each
their activity lives in add-on as their personal lives. structure culture refers to cognitive content,
theorization, generalisation and values that people of a company share. This culture may be a
crucial consider happening of arrangement. The management of the company is controlled by
head of organization. Employees are allotted task as per their knowledge and skills so that they
can be able to carry out all the work in an effective manner. Planning assist in availing a proper
guideline to the management so that they can attain their aims and objectives and also this will
help in knowing what are the ultimate aim and where the firm has to reach at long term
perspective. There are many responsibilities and roles that the managers has to perform for
effective functioning of each and every activities of the firm.
Culture plays very important part in an organisation as because it will help in conducting
an proper management system as well as it will guide in all tasks and actions that a firm has to do
for itself, employees and for people of the society. With its support number of tactics can be
made so that objectives can be able to attain and also through this firm will able to sustain and
grow in the competitive market, It view the various resources including financial, natural,
technological, human and many other. all the activities of the enterprise in order to achieve the
goals. Middle level enterprise include middle level managers whose main work is to implement
the strategies set by the top level. Third and last level of the enterprise include lower and
operational level managers whose main task is to manage all the day to day activities of the
enterprise and motivate the employees to increase their productivity. In small enterprise the role
of the managers have much wider scope in large enterprises managers a very small role. worker
those who are doing their work they are part of system. By them structure will get profit and
maintain relationship with customer. Social group Culture is sensed otherwise by endeavour.
There square measure businesses that understand its significance and pay proportionally to either
better or keep up an affirmative culture whereas there square measure others World Health
Organization have unheeded it all at once.
5

Though it's tough to statistically show impact of a company culture, it's believed that staff
from companies with a powerful arrangement culture expertise a way of happiness, battle and
committees towards their administration that is so essential for fulfilment. Unity-organization
culture helps the employees of system to work together and render profit to firm. If workers and
employees have unity they will work together with each and every situation. Unity will reject
conflict which is in between the employees. Shared structure civilization boost equality by
guarantee no worker is unheeded at workplace and they will be treated equally. Loyalty-
corporate culture assist to decree workers actuated and constant by social control of
administration. If workers treat themselves as a portion of their system culture, they're a lot of
wanting to wish to contribute to entity's success..
Competition- it motivate employees to face competition in market then they will get self
motivated . They will take guidance of superior team and it strive performance of company.
Moreover, equalisation life and work is more and more vital for workers today when making a
decision whether or not to stay with a leader. in an exceedingly healthy structure culture,
managers give ways in which to keep up that balance, as well as versatile schedules, on-site
amenities and work-from-home choices. In addition, work cultures wherever company-wide
goals percolate to staff of all levels, wherever staff are inspired to figure together and wherever
all are given possibility for employment, new acquisition, development, and publicity even have
positive treaty on keeping.
Importance of employees performance.
According to Bhasin, (2011) Measuring performance is an important operation in
concern management. Enterprise owners should have quantitative or qualitative analysis
procedures to review their corporations operations. qualitative analysis uses numerical
calculations to live performance output. Employees performance is very important because they
provide assistance in attaining organisational goals and objectives, also it will aid in increasing
effectiveness of the performance and operations of the firm. Competitive advantages can be
attained through this and sustainability and growth can also be obtained by the firm in
competitive market. Employees are a vital aspect in a organisation as because all the activities
lies upon them, their performance ultimately impact the functioning and success factors of the
firm. worker output represents quantity of products or services associate degree worker will
manufacture in an exceedingly certain amount of your time. worker performance can even relate
6

to however expeditiously an organization usage economical resources. Profitable resources
embrace undeviating materials or installation required to provide individual product. Poor
worker performance may result in pointless beginning and better business operative prices. If
employee do not perform their allotted work properly it will affect image of company and
decrease value of firm in market. If performance of employees is good then they will get
appraisal letter from company . Sometimes, employees and workers get reward in monitory or
non monitory terms. monitory terms are bonus, incentives etc. and non monitory terms are
appraisal letter, promotion, encouragement etc. A competitive advantage is one social group will
manufacture product or services additional expeditiously and efficaciously than some other
concern. Small businesses sometimes have effectively working employees whose performance
help firm to create a good image in the market.
Rising geographical point Productivity after have power to properly gauge worker
potency, establish sturdy and weak workers, and compensate them suitably, then thebusiness can
become productive and thus a lot of prospering. workers become awake to their peers UN
agency systematically receive pay will increase and promotions and that they attempt to follow
in those peers’ footsteps. Similarly, workers would possibly explore their peers UN agency are
demoted or pink-slipped and examine them as preventive narrative.
According to Stone, (2013) has known 3 elementary feature in coordinate activity analysis,
disposition analysis, and relation analysis. Decision analysis takes into consideration four
aspects of a call: degree of futurity within decision, impact of call over alternative functions,
variety of qualitative factors that enter into it, and whether or not choice is sporadically continual
or rare. Relation analysis helps in process structure and additionally to provide steering in
managing constitution. If employees coordinate with each other then it is easy to solve problems.
And do their work more effectively and efficiently. For increase sales firm has to have to train
employees by giving them some training through which they understand what they have to do
and how they will do their work. Through training they will develop their personal skills. And it
will beneficial for business. Evaluating each employee's performance will help in understanding
that who all have that capability to do work fast and effectively, this will assist in allotting work
to employees according to their abilities and skills . . If employee work in each and every
situation it will describe their personality and through this organisation can be able to implement
7

changes which they can adapt and perform operations in proper manner.. Rewards can be
provided to those employees who are improving their performances in effective manner and by
their performances organisation's level is also increasing in the competitive market. A principle
of effective management is that element through which every one's behaviour can be controlled .
Those consequences will in both formal and informal and positive and negative way. Good
performance is recognized while not looking forward to nominations for formal awards to be
invited. yet, awards laws give a broad vary of forms that a lot of formal rewards will take, like
money, time off, and lots of non monetary things. The laws additionally cowl a range of
contributions which will be rewarded, from suggestions to cluster accomplishments.
Impact of organization culture on employees performance.
According to Carlström and Ekman, (2012)Structure civilization render a model with
reference to the behaviour of workers in their work. betting on the sort of culture that's created in
a corporation, it will have a positive or negative impact on worker performance. Let’s inspect a
number of structure things that lead to either positive or negative worker performance.
A structure culture wherever workers square measure thought-about integral a part of the
expansion method of the organization fosters worker seriousness towards the arrangement. They
align their goals and objectives with those of the arrangement and feel accountable for the well-
being of the social group. As their efforts square measure successively appreciated by the
management and befittingly rewarded, they need Broadcasting job satisfaction. In such structure
cultures, the staff square measure committed to achieve their goals and therefore have a positive
impact on the performance of the organization.
In organizations whenever managers don't seem to be facilitators however
taskmasters,employees abide concern and distrust and work is nothing however a dreary duty.
Since they're not concerned within the overall structure goals, they are doing not perceive the
implications of their tasks and thus might not be committed to achieving them. a corporation
wherever there's no cooperation between totally different departments lands up having workers
operating in silos or operating towards undermining the efforts of the opposite departments that
is pre judicious to the health of the system.
Fuzzy vision: once the company imagination and missionary post don’t inspire individuals lack
of strategical alliance group don’t realize wherever the organization goes and what it's making an
attempt to attain within the future. Lack of leadership skills: once members of the organization
8

area unit terrified of amendment. a haul culture during this regard could also be characterized
with the subsequent features: concern of amendment, leaders lack businessperson spirit, leading
trend on the a part of management is either too directive or too passive , managers don't lead,
they only administer and micromanage, and weak or absence of leadership development
programme. Discouraging culture: once there's no shared values lack of trust blame culture
concentrate on issues, not opportunities individuals don’t celebrate at work diversity isn't
celebrated failures aren't tolerated individuals lose confidence in their leaders and systems. High
bureaucracy: A government officials culture is capable of killing ability and growth in a
corporation. government officials structure structures area unit characterized with these options
too several management layers high boundaries between management layers ranked coordination
of selections and actions slow method process too shut observation of things and subordinates
rigid in operation procedures and policies and too several tools and documents discouraging
creativeness and innovative approach to strategic actions and selling initiatives. Lack of
initiative: once the culture of the organization doesn't promote entrepreneurial and risk-taking
initiatives. during this reasonably culture, staff area unit poorly motivated and dis-encouraged
staff don't feel their contributions build a distinction management fails to interact the
organization effectively individuals work defensively and not creatively, they are doing their job,
and zip additional.
9

SECTION 3- RESEARCH METHODOLOGIES
Introduction
Research methodologies is an concept which is used by an investigators so that they
could collect an appropriate data which would be help for them in conducting the research in an
proper way as that would help in understanding the research of issues which an organisation is
facing. An organisation have various kinds of methods and techniques which would aid in
performing an research on the basis of desired topic. In this research they would use many of the
different kinds of the methods which would help the organisation to conduct the research in an
appropriate way.
Research design
Research design is an tool by which the firm give an proper shape to research so it could
collect an correct and appropriate informations. And an organisation can also take an valid
decisions which would help in proper growth and the development with the help of this
techniques and this would be good for the company as well as the employees (Bhasin, 2012 ).
There are different kinds of an research designs are their by which research can be conducted
like Descriptive research design method- in this tool from which the correct participants of an
study could be analysed. Experimental- in this it use to describe all of the features which is been
related to all the experiments. Correlation- it is an techniques which are been used by an
investigators so that they could be able to identify the relations which are between the two or
more variables.
In this research the researcher will use the the descriptive research design method
because it is good as per the the issues which are coming in the organisation.
Research approach
Research approach is an tool or an technique which is been used by an organisation so
that they could be able to achieve the objectives which are of the research topic. In this
technique there are two types of an techniques which is been included in it which are inductive
and deductive approach. Inductive is that approach which is been used to introduce or to
implement the new kinds of the principles and the theories in the research study. Deductive
approach is an tool in which the investigator use to investigate the research of the other
10

researcher and then it is been test in the hypothesis so that it would provide help to know that the
theory which is been researched is correct or not.
Research philosophy
It is the term which is been used by the investigator so that they could be able to
understand the perception points which would help in solving the appropriate issues which are
occurring in the organisation. In this there are two elements which are inter- pretivism and
positivism.
Data collection
Data collection is an process which is been used by the investigators so that they could
gather an appropriate information which will be useful for them to make an proper research so it
would help them in getting an correct answer and this will make aid to provide informations to
the organisation so that they can processed further (Halligan and Zecevic, 2011). Data collection
is of two types which are primary and secondary. Primary is an data are those which are collect
fresh and which are been collecting first time this is been done directly by the people, and it can
be done in the form of survey, observation and questionnaire, etc. secondary data are which are
been used indirectly by the other data such as books and journal and many more.
Sampling
Sampling is that process which is been done with the help of an statistical data so that
they could get an proper analysis of them. This would help in getting the proper data make
research. There are different kind of an sampling which are random sampling- it would help
them in choosing the sample according to their choice. Stratified sampling- it is the research
which is done by the different people to get an solutions. Systematic sampling- it is been used to
do work in an systematic manner as that would help the people in doing the research in an
proper manner. In this research random sampling is been used to collect the samples.
Data analysis
Data analysis are the tool which are been used to analyse the information to collect the
data. This helps in analysing the appropriate data to run the research in an proper manner. There
are two kind of an data analysis which are qualitative and quantitative. Qualitative methods are
those in which the information is been collected in the form of primary sources such as
11

questionnaire and surveys. And in quantitative method the information is been collected in the
form of graphs and numericals. In this report the investigator would use the qualitative method.
SECTION 4-Discussion and evaluation
Theme1:- Employees relation would help in increasing the productivity.
Q1. Do you think employees relations are able
to increases the productivity of business
organisations?
Frequency
A. Yes
B. No.
8
2
12
Yes No
0
10
20
30
40
50
60
70
80
8
2
Frequency
Percentage

Interpretation- in the above question which is been asked by the employees of an nestle company
from the 10% respondent the 80 percentage of the respondent are on the favour of that question
and from that the 2 percentage of an respondent is no in that favour as they are not feeling that
because of the employee relation the productivity is increasing properly. But according to the
percentage it is in the favour of the first option.
Theme 2:- Training and development would help in achieving profit by target market.
Q2. How managers can achieve profits from
target market with improving human
relations ?
Frequency
A. Training and development
B. Find new market
C. Develop new product lines
D. Better customer service
5
1
2
2
13
Training and development
Find new market
Develop new product lines
Better customer services
0
5
10
15
20
25
30
35
40
45
50
5
1 2 2
Frequency
Percentage

Interpretation- In the above question it is been asked as does managers could get an proper profit
by the target market by improving the human relations so in this form the 10, 5% of the
respondent are in favour of providing the training and development to the employees, the other 2
percentage are in favour of find new market as they are wanting to select this point, and the other
2 are in favour of the development of new products line and the remaining 1 percentage is in the
favour that they need to have the better customers services in the organisation which would help
the organisation to achieve the profit.
Theme 3:- Human relations is able to increase sales revenue of nestle.
Q3. Do you think effective human relations
are able to increase sales revenue of the
company
Frequency
A.Yes
B. No
6
4
14
Yes No
0
10
20
30
40
50
60
6 4
Frequency
Percentage

Interpretation- this question had been asked by the employees that do they think human relation
would increase sales revenue of the company so form that 6 percentage of respondent are in
favour of it and the remaining 4 percentage respondent were not in favour of the this question.
Theme 4:- Gaining competitive advantage would help in employee relation become healthy
working environment.
Q4. How employee relations creating healthy
working environment?.
Frequency
A. Resolve conflicts
B. Develop organisational image
C. Gain competitive advantage
4
1
5
15
Resolve conflicts
Develop organisational image
Gain competitive advantage
0
5
10
15
20
25
30
35
40
45
50
4
1
5
Frequency
Percentage

Interpretation- Question is been asked by the respondent so for this they the 4 percent of an
respondent are in the favour of option A they think that they should resolve the conflicts to create
an healthy working environment. And 1 percent of the respondent are on the favour of develop
organisational image and the remaining 5 % in favour for the last option which is gain
competitive advantage.
Theme 5:- Employee relation would improve organisational image of nestle.
Q5. Do you think employee relation improve
organisational image
Frequency
A. Yes
B. No
7
3
16
Yes No
0
10
20
30
40
50
60
70
7
3
Frequency
Percentage

Interpretation- in this question it is been asked by the respondent that the employees relation
would improve the image of an organisation and for this 7 of the respondent are in favour of it
and reaming 3 respondent were not in favour of this.
Theme 6:- Human relation could help in decision making process of nestle.
Q6. How human relation helps in decision
making process of the company
Frequency
A. Establishing coordination & cooperation
B. Effective communications
C. Setting long term goals
D. Development of managerial skills
4
3
2
1
Interpretation- it is been analysed by the above question that 4 percent of respondent were in the
favour of establishing coordination and corporation, and the other 3 percent are in favour of
effective communication and the other 2 are for the setting of long term goals, and remaining 1
percent of respondent were in favour of development of managerial skills.
17
Coordination and cooperation
Effective communication
Setting long term goals
Development of managerial skills
0
5
10
15
20
25
30
35
40
4 3 2 1
Frequency
Percentage

Theme 7:- Organisational culture helps in achieving the goals form target market.
Q7. Do you think organisational culture helps
in achieving goals from target market
Frequency
A. Yes
B. No
6.5
3.5
Interpretation- respondent were asked that do they think that organisational culture would help in
achieving the goals in target market so 6.5 percent respondent were in the favour of it and
remaining were not in its favour as they do not think that it would be right fro them.
Theme 8:- motivation would impact on the managerial activities in organisational culture.
Q8. How organisational culture impact on
managerial activities
Frequency
18
Yes No
0
10
20
30
40
50
60
70
6.5 3.5
Frequency
Percentage

A. Employee motivation
B. improving their skill and knowledge
C. openly and friendly human relations
6
1
3
Interpretation- From the above statement that is organisational culture having a adverse influence
on the managerial activities, it has been interpreted that out of 10 respondents, 6 person are in
support with the employees motivation as it is necessary for them in producing the products. 1
person are in favour of improving the skills and knowledge. 3 respondents are in support with the
openly as well as friendly human relations.
19
Employee motivation
Improving skills and knowledge
Friendly human relations
0
10
20
30
40
50
60
6
1 3
Frequency
Percentage

20

SECTION5-CONCLUSION AND RECOMMENDATION
Management is the most important element in any of the organisation to carry out the operations
and functions in appropriate way. The scope of the management is very wide as because in
every aspects of business its plays a very important role and contributes in success of the
business.. By the function of management, the managers and employees do their work more
conveniently and effectively. In the administration without planning and coordination businesses
cannot imply anything. It is necessary to have management in an organization as through this
employees will do work properly. The top executives should adapt the culture and obey the rules
so that they can achieve success. Without the administration in the business will not handle the
situation which comes under the business. By conducting the training at workplace, the
employees will understand that what are the aims of a company. It is can be concluded that
performances of each and every employees in the organisation plays a crucial role as they will
help in attaining ultimate goals of the firm. This helps to cut back potential resistance to
correction and establish if the change objectives were achieved or not. it'll be clarify if they offer
the coaching to the workers then the employees going to work effectively. Leadership is
concerning achieving goals by making a direction for the company and provoking workers to
require initiative. Enterprise managers want the talents to inspire, lead and influence others.
RECOMMENDATION
Employers ought to supply varied stress reduction programs to assist workers manage
stress as a result of stress is rife within the geographic point. Employers have to conduct a survey
programs for the welfare of the employees. It is essential for the manpower to share their
concepts for handle stress with their employers in order to assist in implementing applicable
stress reduction programs some extra analysis has to be done. First, alternative areas negatively
suffering from stress should to be studied to work out if stress affects alternative aspects of an
employee's life. additionally, alternative factors ought to be examined to find out what the
personal and work-related causes and symptoms of stress. The business have to motivate them
by monitory and non monitory terms. By giving them tour packages, promotions etc. If the
employees get some facilities then they will surely do their work better than the competitors
employees.
21

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Appendix
Name
Age
contact
Q1. Do you think employees relations are able to increases the productivity of business
organisations?
A. Yes
B. No.
Q2. How managers can achieve profits from target market with improving human relations?
A. Training and development
B. Find new market
C. Develop new product lines
D. Better customer service
Q3. Do you think effective human relations are able to increase sales revenue of the company
A. Yes
B. No
Q4. How employee relations creating healthy working environment?.
A. Resolve conflicts
B. Develop organisational image
C. Gain competitive advantage
Q5. Do you think employee relation improve organisational image
A. Yes
B. No
Q6. How human relation helps in decision making process of the company
24