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Management Operation Assignment of M&S

   

Added on  2020-07-22

15 Pages5029 Words27 Views
Business DevelopmentLeadership ManagementProfessional Development
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MANAGEMENT ANDOPERATION
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Table of ContentsINTRODUCTION...........................................................................................................................1TASK...............................................................................................................................................1P1 Different roles and characteristics of a leader and a manager...............................................1P2 Role of leader and function of manager.................................................................................3P3 Theories and models of leadership........................................................................................5P4 Key approaches to operations management and role that leader and manager play..............7P5 Importance and value of operations management in achieving business objectives.............8P6 Factoring affecting operational management and decision making....................................10CONCLUSION..............................................................................................................................11REFERENCES..............................................................................................................................12
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INTRODUCTIONMarks and Spencer plc also known as M&S is a British multinational retailer, its mainheadquarter is in City of Westminster, London. It is also listed under London Stock Exchange ,FTSE 100 Index. M&S is selling clothing, home appliances and luxury food products. It wasestablished in 1884 by Michael Marks and Thomas Spencer in Leeds. It has also started sellingbranded products which is Kellogg's Corn Flakes. At present, company has a 979 stores in UK,out of this 615 stores sales only food items. M&S has adopted flat management structure, as it has limited levels of control betweenadministrative level and front-line employees. This type of structure helps company to encourageworkers to make decisions on their own (Zhang and Chen, 2014). M&S follow this structure toavoid bureaucracy and allow workers to gain skills through taking decisions in critical situations.Mainly it follows 6 layers of management, in which CEO is at upper level, director and leadmanager are at middle level and finally supervisors are works at lower level. At present M&S isplanning to start New Operating Committee, as the main purpose of this new department is to beaccountable for day-to-day business and development and execution of strategies. TASKP1 Different roles and characteristics of a leader and a managerThis section is based on discussion about various roles and characteristics of a managerand how they differs from each other. Functions of management, three groups of LeadershipRoles like Interpersonal, informational and Decisional roles will be explained in this topic. Atthe end of this topic, a conclusion will be provided to summarise main key points and reasonsfound after analysing all facts related to managers and leaders. Management: Management is the process of achieving organizational goals bycoordinating with people and various business resources. So, the term management is a processof accomplishing organizational objectives through continuously doing related activities (Vogeland Güttel, 2013). It is the administration of an enterprise including business and not for profitfirms or government bodies. Leadership: It is defined as an act of leading a group of people of an organization. It isan art of motivating a team to work towards achieving common objectives. A leader is havingcombination of personality and leadership skills that keep other’s objectives to move towards his1
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