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Human Resource Management in Hotel Industry

   

Added on  2021-02-19

9 Pages2561 Words94 Views
Leadership Management
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Imperial Hotel Case Study
Human Resource Management in Hotel Industry_1

Table of ContentsINTRODUCTION...........................................................................................................................1ANALYSIS OF INDIVIDUAL PROBLEM...................................................................................1Management theory.....................................................................................................................1Problem Analysis.........................................................................................................................2Justification and Recommendation..............................................................................................5CONCLUSION................................................................................................................................5REFERENCES................................................................................................................................7
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INTRODUCTIONHuman resource management is a strategic approach that is used by organization foreffective management of people in the organization. Purpose of human resource management inhotel industry is to monitor the performance and working of individual person and by usingdifferent practices improve their performance and motivate them to give their best for success oforganization (Bratton and Gold, 2017). There are many other functional departments inorganization but role of HRM is most important for Imperial Hotel. This report is providing information of various problems that are faced by Imperial Hotel.The evaluation based on management and operational perspective is provided to analysis thecurrent situation of hotel performance in market place compared to other hotels. The mainproblems faced by organization are related to poor performance of hotel staff that is affecting theguest satisfaction, the retention rate of employees is too low. Negative work culture is alsoaffecting the performance of employees and making them sick and this is causing less number ofemployee are present in hotel on daily basis. This study is also explaining the technical problemsfaced by organization and the problem of not meeting work standards that are decided byorganization. By considering all this problem an analysis is performed to provide solution foreach kind of situation. On the basis of different problems solutions are justified andrecommendations are provided to minimise this issues in hotel to improve operational andmanagement practices in hotel to meet the high level consumer satisfaction needs and completeorganization performance goals.ANALYSIS OF INDIVIDUAL PROBLEMManagement theoryAdministrative theory of managementThere are different principles of management are provided in this theory of managementand these principles are effective for good management in organization. These principles arebetter division of work, equality, discipline, initiative, authority and responsibility, esprit decorps, subordination of individual interest to general interest, stability of tenure, Remuneration,unity of direction, centralization, scalar chain and unity of command. If an organization use allthis principles in management process then better management can be achieved for effectiveperformance of organization in market place. This is how the Administration theory of1
Human Resource Management in Hotel Industry_3

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