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Human Resource Management Assignment | Hotel Imperial

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Added on  2021-02-21

Human Resource Management Assignment | Hotel Imperial

   Added on 2021-02-21

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Human ResourceManagementProblem Solving at HotelImperial
Human Resource Management Assignment | Hotel Imperial_1
Table of ContentsINTRODUCTION...........................................................................................................................1ANALYSIS OF THE PROBLEM...................................................................................................1RECOMMENDATION...................................................................................................................2Systematic management theory.......................................................................................................2CONCLUSION................................................................................................................................5REFERENCES................................................................................................................................6
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INTRODUCTIONHuman Resource management is a practice of managing the employees and theworkforce in an organization as well as managing their issues for betterment of theorganizational performance. This report is based on a case study of Imperial Hotels, a 500bedroom Hotel in London being managed by well-known international brand of hotel- StarHotels. Imperial Hotels provide accommodation and food services with best of amenities andleisure for customers. There has been issue negative work culture among the staff and increasinglevels of sick leave and poor attendance in Imperial Hotels. The report will include the completeanalysis of the problem and its impact on the Hotel performance. The report will also includerecommendation for defining solution to this problem on the basis of management theory.ANALYSIS OF THE PROBLEMAs per the identification of different issues the major issue and problem identified is that-Negative work culture among the staff with increasing levels of sick leave and poor attendanceof the staffs in Hotel.Overview of the problem- The organizational culture of Imperial Hotel is performance orientedand hence the general manager and departmental heads monthly compensation and benefits arebased on the Financial performance of the Hotel. The managers are totally involved in increasingthe sales revenue of the Hotel by increasing the average room rate and monthly sales. Theevaluation of the Hotel performance is linked with the Guest Satisfaction Survey as the value ofhotel is to provide the best customer services. However, the ratings of Imperial Hotels are poor inperformance as well as in customer service as per Guest Satisfaction surveys. There had beentoxic work culture in the previous management of Imperial Hotels as due to autocratic leadershipstyle and commanding personality of the manager. The hotel being situated in busy London, ithas to perform its operations 24 hours every day and this result in Long working Hours for theemployees. The existing employees and staffs have to cover up the work shifts of the employeeswho have taken sick leave. Next thing is that the Hotel consists one proportion of part-timeemployees that consists majority of females who have family commitments and other work timeissues. Due to lack of managing the work timings there has been continuous employee turn overrate and staffs are opting for other well organized job especially the part-time workforce. Also,there has been unpunctual behaviour from the staff for the shift timings and also there has been1
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