Assignment on Introduction to Management - Imperial Hotel
Added on 2020-12-18
10 Pages2557 Words222 Views
Introduction to Management
Table of ContentsINTRODUCTION...........................................................................................................................1MAIN BODY ..................................................................................................................................1Problem 4 : Ineffective leadership and management by previous head of department andsupervisory staff including poor management and control procedures......................................1Process of effective management ...............................................................................................3Resolution of problem ................................................................................................................4CONCLUSION................................................................................................................................6REFERENCES................................................................................................................................7
INTRODUCTIONManagement refers to managing the resources of the firm in order to perform variousactivities of the organisation. Management assist in formulating policies and making decisions toachieve the objectives of the organisation. Management helps in communicating various goalsand objectives of firm in order to provide job responsibility to employees. Management helps insetting goals and dividing the work and also motivate the employees to improve theirperformance. The Imperial hotel will be included in this report which is situated in London andhave 500 bedrooms. It also has 3 bars and 4 restaurants and 12 conference room. It also has 6head of department that consist of food and beverage, house keeping, Guest services , humanresource's and training etc. This study will include the problem relating to ineffective leadershipand management. Imperial hotel is having 450 staff in total and also have conference facilitiesfor 1000 people.It will also include problem of poor monitoring and control. There are various problemswhich Imperial hotel is facing which will include staff turnover poor management andineffective leadership, poor guest satisfaction and poor monitoring and controlling. This studywill include various solution for the problems which imperial hotel is facing to increasecustomers for the hotel. This assignment will include management theory and its implication toresolve the problems faced by imperial hotel. This study will help in achieving the objectives offirm by solving the problems using management theory to manage the various operations of thefirm.MAIN BODY Problem 4 : Ineffective leadership and management by previous head of department andsupervisory staff including poor management and control proceduresImperial hotel in order to solve the problem of poor management and staff turnover canadopt the Administrative theory of Henry Fayol to manage the work and perform its functioneffectively and efficiently (Anderson And et.al., 2018). It provided with 14 principles ofmanagement which are as follows :Division of work : According to this principle of management work must be dividedaccording to the skills and knowledge of personnel to get effective results (14 Principlesof Management (Fayol), 2017). This principle of Henry fayol provide that everyemployee are specialized in different areas and Specialization promotes efficiency of the
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